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    New Horizon Carpets

    3.7 (35 reviews)
    Closed • 8:30 am - 5:30 pm

    Services - New Horizon Carpets

    Carpet installation

    New Horizon Carpets Photos

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    Reviews With Photos

    This is daily. All my rugs have been thrown out.

    Can't trust them. I am disappointed. Floor was so filthy when installed- ruined and stained all my white rugs. Hundreds of dollars worth ruined. And they won't do a thing to reconcile.

    Hennry loves the floor
    Wade M.

    I have used Rick for my carpet and flooring for the last 20 years. Every time I call they are very pleasant and knowledgeable on every flooring need I have. The tilework was perfect and the latest wood flooring they did was absolutely amazing. This is the only place to go. Thanks again Richard and Rick (Pops)

    They did not remove base board before making cuts leaving large gaps.
    Penny H.

    I had two guys come out to put flooring in and it looked great and then when they left I looked closer and It seems to be a horrible job. Their cut have wide gaps and to the wall in many areas. There are supposed to return to finish job tomorrow but even if they add the quarter rounds to edges no way will it fix the gaps. I wanted a professional job and they are charging a lot so I should get a professional job. I plan on calling first thing in the morning to see if they can get this done right! Also they said they are going to floor over loose tiles which seems entirely wrong.

    Stephen R.

    Great place for any flooring. I have used them for carpet and most recently a new waterproof laminate floor in my home remodel. They did my kitchen , living room and dining room. The quality of the products were excellent and installation was fantastic. I have a house made in 1955 and they were able to install the floor without any problems and I must say it looks great. I have had many positive comments on the remodel and especially the flooring. Thank you New Horizon

    There are moments as a business owner that you earn a customer for life and moments when you lose a customer for life (along with the 20 others that you've shared your experience with) Sad to say they lost me here, after 30 years of doing business together. We had severe cat urine damage from a tenant, we explained this when they came out, New Horizon's assured us it was not that severe and new carpet and pad would fix the issue. We REPEATEDLY asked them to change tactless stripping and if needed call us to treat floor. They assured me if the tactless stripping was wet or damaged they would change it but highly unlikely. Sure enough, they only replaced about 12 inches of tactless stripping. Our odor issue was not resolved. Long story short we had to remove all carpet, pad, tactless and drywall. But the kicker is...New Horizons would not stand behind the work, they wanted to charge to remove and replace. Upset a customer for probably $50.00 worth of apartment grade carpet (they have a million rolls on site) and labor-my opinion?-bad decision. I am sad and disappointed and honestly shocked. Photo below shows how they added a piece of tactless since the current one was so soaked it could not be attached to grrrrr

    First one with huge crease on entire carpet.

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    9 years ago

    Business owner information

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    Richard G.

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    12 years ago

    Horizon tiled our whole house while we were on vacation. It is the most perfect installation I have ever seen.

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    Review Highlights - New Horizon Carpets

    “Rick and Richard both went out of their way to make sure I was completely satisfied with my flooring experience.”

    Mentioned in 8 reviews

    Read more highlights

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    Flooring Direct Temecula

    Flooring Direct Temecula

    (125 reviews)

    NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

    Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

    Ferguson Flooring - stairs

    Ferguson Flooring

    (32 reviews)

    The short review: Carlos, Sam and Rudy did an amazing job at ripping out carpet that was over 30…read moreyears old, and installing the new laminate in the living room and on the stairs. They were professional and very attentive to detail. The price for this work was beyond reasonable and would highly recommend Ferguson Flooring for your needs. For the longer more detailed appreciative review: We did our homework, we went and got quotes from Empire, Lowes and Ferguson. Ferguson won out for so many reasons. They let us bring home samples so we could see how it might look with our house and furniture. While in their show room, they were helpful and attentive and listened to what we were looking for and guided us accordingly. AND, their prices were just great as compared to others. Once we locked down a date, the crew came in and quickly dispatched our old rug, prepped the floor and got right to work. The crew was friendly and focused and also very helpful with there knowledge and suggestions. Every suggestion was spot on for the end result. And their stair guy...he's a genius and an artist! TRULY!!! They didn't rush at all, and took their time to do the job correctly. They were funny and personable as well...no buttcracks showed at any time during their work...LOL. But seriously...you can tell these guys love their job. They were playing some tunes while working, singing along, chatting up with us...Just really great people! I really can't say enough good things about this company. When we decide to do our upstairs, there is no question on who we will be turning to, to do that work. Thanks again guys!

    We are extremely happy with Ferguson Flooring replacing all our carpet and tile with beautiful…read morelaminate flooring. They were very professional and in four days they were in and out and our home looked wonderful. We couldn't be happier with our experience and highly recommend Ferguson Flooring, Inc. Give them a try, you won't be disappointed.

    New Horizon Carpets - carpeting - Updated September 2026

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