We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the…read moretiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth.

Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it…read morearriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors.

I popped my tire and was stranded in a parking lot. This Euro flooring employee saw me and came to…read morethe rescue. I believe his name was Max. He changed my tire, loaded everything in my car, and was very pleasant the entire time. Better service than Chick-fil-a!

Euro Flooring came in and saved the day. they were very professional. Im so happy with the flooring…read morevery solid and beautiful. Thanks guys. Fantastic job!

I used DC flooring because they were highly rated but these are obviously fake reviews. They gave…read morean estimate similar to many companies so I went with them. I had them install baseboards, fix a section of my floor, and restain my floors. I went on vacation while they did this. I came back to all the windows in my house and doors left open. Anyone could have came in. The baseboards were not painted, there was dust everywhere, they got stain on many of my cabinets. They did come out to paint the baseboards but got paint on the floor. I paid to have the furniture moved and ended up having to help move in myself. Additionally, the workers that did the actual work were not even from the same company. I doubt that they were even legal. I could get past most of this but one of the repairs only lasted a few months then broke again. When I reached out they gave me the run around, then when they did come out said that my floors were not installed probably, and that was the issue. I asked when they did not disclose this prior to the project they said that they did not know. They refused to repair it and were very rude about it. I have no choice but to report them to the licensing board and go to court to collect damages to repair my floor. Do not use this company.

One of the best vendors I have ever worked with, and I say this as someone who owned and managed…read moreapartment properties for over 10 years and worked with many vendors. David was prompt in providing me with a rough estimate, as I don't trust vendors who can't which indicates their possible lack of experience as they should know how to quote especially if you provide details in your Yelp project profile. I did not have the original vinyl flooring to replace carpeting in my unit's bedrooms, but David put great effort into finding ones what was as close as possible. In any event, David and his partner were able to replace the carpet with the flooring we chose in only 2 and a half days and when we saw the results, we were pleasantly surprised at how well the results were and in addition, though the vinyl was not a 100% match with the rest of the unit, we were pleasantly surprised to find how well it integrated with the rest of the unit and actually made the unit more interesting looking. I will use DC Floors for any flooring needs I have, and I can't recommend them enough!

Great customer service! Prices are a bit on the expensive side but you're truly paying for their…read morewonderful service! Totally recommend them and will come back in the future! I love my new flooring!

We're happy with our new floors. It wasn't the smoothest process as it was described to us but we…read moreare happy overall now that the process is over.

O. M. G. I just saw one their vans on the 50 freeway with nice graphics and a professional layout,…read moreso I thought that I would call and see what services they offered and what counties they service. When I called the toll free number, a young Latina answered and while pleasant, had NO idea what her company's service area was! She proceeded to place me on hold, to "check with her manager" and after a couple of minutes - came back to the line and said she had spoken to her manager and that she would leave a message for someone to call me back... In disbelief, I reiterated my [very simple] question; "Do you service the El Dorado county area?" She said she didn't know (having JUST spoken with her "manager") and that she'd have to leave a message. Unbelievable. Who hires someone to answer the phones for a service-based business and doesn't train them in the basics of their company and the services they offer? To the owner of this seemingly professional company: Please take the time to train (or re-train) your staff so they can properly and professionally represent the business you have worked so hard to build. Needless to say, I told the young lady, "never mind, I'm not interested." Guess I'll be going to the next flooring company on Yelp who IS interested in my business.

UPDATE: The following day after I made my review somebody reached out to me. I must say the…read morecustomer service and timely responses of this place are phenomenal. Turns out that we had a bit of a miscommunication, and the company took full responsibility for that. They have addressed my issues and have offered to fix them. Also, the owner of the company personally reached out to me to make sure everything was good. I can't tell you how much I appreciate that. Pro floors definitely values their customers and I would definitely give them my business again. Thanks again guys, you rock. This is honestly the most unprofessional company I have ever dealt with. I was so excited to get new floors, I emptied my entire apartment onto my patio, they said they would be here around one. At three I began calling, A bit concerned that they were way past the window, they assured me they were coming. It wasn't until 6 o'clock at night they told me that they were not coming. I had to move all of my belongings back inside of my apartment as I cannot leave them outside on my open patio. They assured me they would come the next day with the manager, buy me some lunch and also give me a gift card for my troubles in addition to moving all of my belongings back outside for me. The manager came the next day, I do not remember his name he apologized, did not give me the gift card I was promised nor the lunch. It was raining that day so they were unable to move my stuff outside as it would get wet, but they assured me they could do the job by just moving my stuff from one side of the room to the other. They did, but did not cover anything, I spent weeks cleaning up sawdust. They also broke one of my picture frames and chipped one of my pots. Terrible experience, I am still waiting on my gift card, and to be compensated for the day of work I missed, And the hotel I had to stay in because I could not sleep in my oapartment. Do yourself a favor, and hire professionals.

Mike is a true professional. We could not be happier with our tile he installed in our kitchen. He…read morewas extremely helpful throughout the process and helping us understand the project. He also had to replace some drywall behind our sink that was in bad shape. He insisted on making sure the job was done right. He is very meticulous and detail oriented. He was very communicative during the process and completed the whole job in a timely fashion. We are certainly going to hire him back to do the tile in our bathrooms.

Mike has done two major bathroom renovations in our home, including a full upstairs bathroom gut…read moredown to the studs and subfloor, as well as our primary bathroom with a large custom-tile shower, frameless glass, and freestanding tub. The quality of his work speaks for itself. Mike is meticulous with his tile work and clearly takes a lot of pride in getting the details right. He's also a licensed general contractor, which made a real difference on projects this involved. He understands everything that needs to happen behind the finished surfaces, not just what you see at the end. He was dependable, straightforward, and genuinely easy to work with throughout both projects. When someone is working in your home for an extended period of time, that matters just as much as the finished product. We've trusted Mike with two substantial remodels and wouldn't hesitate to call him again. Great craftsman and a good guy. Absolutely recommend him.

We have had 916 floors do two projects for us in the last few months. First they installed LVP…read morewhich turned out beautifully! They were clear on what work would need to be done or what they anticipated. They made sure to do quality work, not risking future moisture issues or leveling issues. They were very easy to coordinate and work with. The crew was professional and cleaned up well. We felt that their prices were fair for the quality of the job. Based on that experience we chose to use 916 again when we needed carpet. Again they were very flexible, working with us to be able to schedule while trying to close on the new house. The crew was also professional and the job turned out great. We really love the new carpet. We would highly recommend 916 floors!

Very good pricing and value. Owner came to the home for the bid. Listen to what we wanted. The…read morecarpet for was able to help us select the correct pad. Click carpet had the complete project done with an a day and a half total project space right around 1200 ft.².

Alex did an outstanding job remodeling our two bathrooms. He was professional, reliable, extremely…read morepersonable, and friendly throughout the entire project. He kept the work area clean, was always available to answer questions, and did a great job problem-solving whenever unexpected issues came up. Most importantly, he worked with us to stay within our budget while still delivering high-quality results. We are extremely happy with the finished product and would highly recommend Alex to anyone looking for a skilled, trustworthy, and customer-focused contractor.

Alejandro is very good st his job. He is detailed on everything he does we have use him for many…read morethings to help us, Prices are very fair the work is fantastic . Please give him a call . We are moving into a new house he will be there to paint, cement work . Helping us design our back yard . His crew is just as good very nice they work hard to make things looks perfect. I can not says enough how good he is call him . He is great. D Johnston

Josh and his team did an excellent job on our floor. They were timely, efficient, professional, and…read morethe finished product looked great. Josh was very responsive and patient. He answered all of our questions and was really helpful. Overall it was a fantastic experience and we are so impressed with the service provided. Josh does excellent work and we highly recommend.

Josh was referred to us by someone who had great vibes with him. In the flooring/construction…read moreworld, it's tough to find a reliable, responsive & fair team to hire but look no more! Our floor was torn up in a hallway/master bath & master bedroom due to a flood. We were looking for someone to pull up floor from the spare bedroom and use the pieces to patch the remaining parts that were damaged due to a flood. He arrived and talked through our options with us and got back to us in a reasonable time to schedule & get to work. We had a quote from another floor guy but we really liked Josh & his quote was great so we were in. The work itself took about a day a half and the patchwork was seamless. He was able to reuse many of the floor pieces to fix the main areas and we are now off to get the remaining bedroom carpeted. We woulda went with him for this as well but that was outside of his scope. Nevertheless the job was done below budget and quickly might I add. He also fixed a linen cabinet that had been removed due to the water damage. He was meticulous and thorough in cutting and replacing the baseboards as well. We cannot recommend him highly enough. You will not find a better price for such high quality of work. Thank you, Josh's Flooring!

Family Floors & More truly lives up to its name by taking excellent care of local families. They…read morefirst renovated our kitchen and master bedroom during COVID about six years ago under the previous owner, and we had a great experience then. More recently, we had an upstairs bedroom leak that required removing both the floor and subfloor. Their team handled the repairs beautifully, installing new flooring and even adding a smart toilet. We also had them remodel our downstairs bathroom, and both projects were completed with outstanding workmanship--on time and with a high level of professionalism. Alex, the project manager, coordinated everything smoothly and kept the process stress-free. The new owner, Andy Moore, clearly continues the company's tradition of delivering excellent service and genuinely caring for local clients. We really value businesses that support and serve the community, and Family Floors & More does exactly that. Highly recommend them for any home remodeling project.

Amazing job! They stayed in good communication the whole time and did an excellent job leveling our…read moretransition between wood and cement foundations, resulting in a very flat and beautiful floor.