We purchased our flooring for our family and it turned out to be a nightmare. The flooring was not the same throughout the home. They swore up and down that all of the flooring was the same until they came out to my home and realized they made a mistake. Instead of making it right, they stop returning calls never emailed back even after I called and called to just respond once! They are very rude and stick to their fine print which is to protect THEM. This company should be out of business and are bunch of crooks!!!! read more

We hired Flooring 101 to put new flooring throughout our house. Service in the store was great and the floors appeared to be installed fine, other than one small loose area, that Flooring 101 hasn't fixed. We had the house painted before the floors were laid so there were no issues with paint. A week or so later, the workers came back to put some sort of final treatment or dusting on the floor. The floors looked awful - very dull with spots and marks. The workers came again and used another product. We later found out they had used a non-recommended product called Goo-Gone. We cleaned the floors ourselves with the manufacturer recommended product (Zep with neutral pH). Made no difference. Javier came to look. He was very helpful - had a close look on his hands and knees and explained that another product needed to be used and has to be well scrubbed. A few days later the same workers were back and this time they used Dawn dish soap! The floors continued to look awful. We complained to the actual manufacturer of the floor product. They were shocked to hear of the products that Flooring 101 had used on the floor - none of them are recommended. Flooring 101 finally sent Javier back out and he and his co workers used a recommended product - the floors looked 90% better, and we are pleased with them now, but dealing with Flooring 101 was incredibly difficult. I wish we had reviewed other Yelp comments before picking Flooring 101. read more

Great people, stand by their word. Thank you to everyone at Flooring 101! If you need flooring make sure to reach out to them!

First of all their Employee Jeanie has been a pleasure to deal with. Also the salesman. The Installers did an excellent job. Could not be happier with the final look. I had friend demo the old flooring and baseboards, remove toilets, appliances, so I could save the $1,800.00 they wanted. Actually my friend wanted my old stuff since it was new and I just hated the color Now for the negative. I contracted to have all new flooring put down in my new house. Turns out the catalog was marked that it would cover 25 square feet (but the box says 12 1/2 square feet) So they ordered only enough to cover half my floor. Leaving us in a rough situation for a few days. However the installers did a decent job making the house livable. Which I was happy about. Again.. great installers. very organized and polite. About 5 days later the installers called me while they were at my house with the balance of the materials. 101 Flooring made no attempt to contact me to let me know of this. I rushed home to let them inside. The Flooring installer dropped off the flooring and made plans to return to finish the job. The Job is now done and I cant be more pleased with the job that the installers did. And the hard work Jeanie did getting more flooring from the flooring company as quickly as she did. Here is my problem.. My new appliances were delivered, prior to the new baseboards being installed. I already postponed that once and could not postpone again. Now I have to pay some one to remove the appliances to put in the new baseboards. I offered to pay 101 Flooring the balance of the contract less 500.00 until I find out the balance of moving appliances and re installing. They declined. They guy that called me informed me that they will have creditors call me if I did not pay. I am willing to pay the bill but I am not responsible for expense of an error caused on the side of the manufacture that they used. To top this off the gentleman that was trying to get the money as we were hanging up called me a vulger name. Really? I am not sure if he is the owner, but I will report this to the higher ups. I was not going to write this review until he decided to lower himself to calling me that vulger name. As I am a retired business owner and understand things can go wrong. But to resort to name calling? What is the upside to that? I decided to leave out the name. read more

Great place very busy used shop at home James showed us just what we wanted. He also knew what he was talking about. Thanks JMc read more

Flooring 101 - Oxnard - Flooring Near Me - Oxnard, California

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We contacted Flooring 101 through Costco. We wanted to replace the downstairs carpet with a hard floor, 900+ square feet. James McPherson was the representative that came to the house. He arrived with a mask. James was quite informative and he quickly understood our objectives. After going through some flooring samples, we made our choice. James did the measurements and really explained the details of how the installation would go. I learned a lot. So, we had another previous estimate. James was competitive without asking what the other company offered us. We agreed to the Flooring 101 quote. It took about a week for the payment to process and the material to arrive. The installation team, led by Tony, called ahead to arrange a day and time. They arrived on time, and they were all wearing masks. They did an excellent job. The installation was very clean. The baseboards and mouldings were installed with great detail. The only hang-up was that a small amount of flooring material did not arrive. It was promptly reordered. The installation team came back a few days later and completed the job. We are very happy with our new floor! We would happily recommend James, Tony, and Flooring 101. read more

So before Covid I had my kitchen remodeled in the process after the kitchen is just about complete. I have Flooring 101 Oxnard out to install the floors. They did a wonderful job but before leaving the job the installers said he was going to clean the floor to take the scuff marks off and he put something down on the floor and left. After that we noticed the floor getting scuff marks. We tried robbing the scuff marks off, but that didn't help we couldn't find anything that would clean them off , so we contacted Flooring 101 they said somebody would come out, but nobody came, so we called again than waited a while to see if they would call back but didn't, finally they called said they would send somebody out. So the person that that handles complaints was on vacation and would come when he returns. When he returns nobody calls, We called back two weeks later, nobody returned our calls. So we called again! Than Covid hit and nobody is coming out, so when they did come out they tested. it and said that maybe it was a bad batch and that he would contact the supervisor but nobody came, after numerous calls and numerous calls they said they couldn't come because of COVID-19 so we waited on COVID-19 and I contacted them again and they came out looked at it and said they would send somebody from the manufacturer , which was paradigm . So paradigm sent somebody out and ran a test on it and said he can see the problem then we got a letter stating they wouldn't fix it. It wasn't our problem .We didn't put anything on the floors they did but he denied it. So I contacted Flooring 101 Oxnard and asked him if they would clean it. A person in charge of complaint said he would talk to management, management said they would but they would only give us $450 out of the 1500 of the cost. He couldn't get them to pay more so we agreed some was better than none so I sent them the estimate I never heard back from them when I called again I got a hold of the complaint department and he said they wouldn't cover the $450 so do not call again. so what I'm trying to say is do not use Flooring 101 Oxnard. They do not back their work! If they make a mistake or cause a problem. So please don't use these people . read more

UPDATE: As of August 11, 2017, there has been NO response from the owner of Flooring101. Underlings have evaded my phone calls as well as my personal visits. There is currently NO resolve to to their defrauding me by substitution of low-grade wood for my premium hardwood flooring. Shameful, just shameful! LOTS of Trickery Going on Here... At a cost of $9921.99, I purchased US Floors Castle Combe hardwood floors by special order from Flooring 101. Castle Combe is a premium first-quality hardwood flooring product. I paid in full with honest money and expected to have a pleasant experience. Flooring 101 delivered to me old, odd lots and remnants from US Floors manufactured over a 9 month period, mostly dated 2014, in various hues and wood tones. I immediately challenged this and was told "wood flooring is a natural product and there are variances." (This is the beginning of the Charade.) I brought several pieces to Flooring 101 and compared them to the sample they were completely different in pattern, distressing, hue and tone. In their presence they could not continue to cite "natural variances" and then Flooring 101 stated they would file a claim with the manufacturer. I was told by Flooring 101 this was unacceptable and that the Flooring 101 owner, general manager and manufacturer's representative were all involved to correct this. After seven weeks of stopping in and calling Flooring 101 and being told there was no reply yet on my claim, I became impatient and called US Floors directly. I was told there was not claim under my name in their files. I asked if there was a claim in Flooring 101's name and I was told I could not be given the results of a claim that was not mine. (Looking at previous reviews for the Flooring 101 stores I see this "Manufacturer's Warranty Claim Charade" has happened previously and they feel it relieves them of liability.) So let them tell you they are a CostCo approved Vendor, of their many locations, their dedication to the customer and then receive odd-lots, remnants or seconds in place of your first-quality honest money purchase. Let them try to blame the manufacturer, or the installer but delivering what you purchase NOT second rate goods is their responsibility. I am sure this is a wonderful way to increase profits! The facts here are: I paid honest money for premium first-quality hardwood flooring. In its place, I was delivered an assortment of old, odd-lots and remnants -- FRAUD This was a special order so someone switched out my first-quality hardwood for remnants -- THEFT. I was lead to believe this was the manufacturer's fault -- LIES Months later -- I have lost 1000's of dollars, I will need to remove the odd-lot flooring, replace the sub flooring that will be damaged by the removal, repurchase first-quality flooring and reinstall the floors. Oh, don't forget, I won't be able to live there while this is done, and I'll need to pack up my stuff and go through the installation process again... Move on Yelpers, you don't need to chance it. Please read the reviews for their other locations too. Shame, shame, Flooring 101, everyone will know your name! read more

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They did a great job providing & installing around 600 feet of Provenza Uptown Chic LVT in my place (removing carpet & laminate as part of the process). Jereme was very helpful & responsive throughout, & the bid was in line with others I received in Ventura County. I liked that they install & guarantee the materials themselves since most others I checked with use subcontractors for installation who often don't guarantee their work. I'm really happy with their work & my new floors. read more

Flooring 101 - Oxnard - Provenza LVT installed by Flooring 101 - Flooring Near Me - Oxnard, California

I am really happy for their job and I want to share my experience from first day to the end of the job. From the beginning that we go to their store, we met Saul and he start showing us all kinds of flooring and he told is all cons and pros on each flooring type. He gave us more than enough information, we selected 3 different hard flooring and next day he came and took a measurement of the job and the day after he gave is prices for the flooring. Their price was really good and then we chose the one that we like, after 2 days, Tony came for installation, nice guy and really respectful team with him, since they start the job, Tony was texting me pictures from processing and explaining what they do, step by step until they finish everything. I love 2 things about their job: 1) Sales Department (Saul) and installation team(Tony) both of them contact me directly and I feel both of them, their on my side, like their doing something for their family. 2) I asked to change something after the project done just because we don't like it somehow, no question asked, they came back and change it, super fast. I never had any remodeling like that, no worries, no headache and at the end the job looks better than you have it in your dream. Thank you Saul, Thank you Tony and your team, Thank you Flooring 101. read more

What can I say about Flooring 101? The choice was awesome! The quality perfect! This was the 2nd time Flooring 101 did my downstairs floors. First, the kitchen and dining. Because the floor was so beautiful, I decided to do the living room and hallway. This was a tricky task since the floor had to be a continuation of the previous install. Saul Munoz was expert in his dimensions, verifying minimal waste and a seamless install. His customer service was perfect and professional! The installers were so accurate, removed the baseboards (so it would tuck under), and reinstalled them without a scratch! I am SO PLEASED with the quality of the work and the professionalism of Saul and his crew! Saul even took the time to explain the best ways to clean the flooring, what products to use and how to keep it looking like new. Thank you Flooring 101!! read more

Flooring 101 - Oxnard - Flooring Near Me - Oxnard, California

In the past years I've purchased premium carpeting for 3 bedrooms twice from Flooring 101. The last time was 7 years ago and I also purchased the best padding available. Two years ago I had a couple areas patched due to wear and the installer brought my attention to the fact that one small area had the upgraded padding and the rest of the room was the old padding from the first carpet job. I called Saul who sold me the carpeting/padding who was "shocked". He said the guys might keep padding and use it on a side job. Why would you tell a customer that? He said he would get back to me. He didn't. Due to a death in the family I dropped it. This past November a plumbing leak put me on the hunt for new flooring so I went to Flooring 101 among other flooring stores. I scheduled a home visit with Saul to measure and I called to confirm the appointment the day before. I waited all day and Saul did not arrive. The next day I called and he said he had been busy with his son at the dentist. A phone call to cancel the appointment would have been appreciated. He came out the next day to measure and I talked to him about the padding issue and was assured I would be compensated for the padding I paid for and did not get. I also located photographs from when the patching was done showing the padding and sent them to Saul. It has been many phone calls back and forth and also promises of call backs I did not get, then finally a solution...They will give me credit when I buy new flooring from them! I told them I am not buying anything until they resolve the issue from the last purchase. In the meantime I contacted Costco Flooring to get an estimate for flooring and they told me they'll send Josh out. Much to my surprise Josh arrives in a Flooring 101 van. Josh advised Flooring 101 is the largest flooring company in Ventura county. I mentioned I was working with Saul but was still interested in seeing his samples. It was the weirdest situation. He didn't "want to step on anyones toes and Saul is his friend" and "Costco isn't necessarily the best deal" and he didn't seem to want to show me the LVP samples. He finally brought some in and dropped them from several feet high onto my stone floors. It was such an awkward scene. I told Josh when I contacted Costco flooring I would have no way of knowing who they contract with. Later after another missed appointment ("I got busy"), Saul and another guy came the next day and pulled my carpeting off the tack strips to confirm the lack of padding. He calculated $106.00 worth of padding. They stressed to me the installer probably will be fired. He has been there a long time and even if he didn't do it he was in charge of the other guys so he will take the fall. I'm just the customer here, who was ripped off, how they handle their personnel issues is on them. Are they trying to make me feel bad? This sad story continues with more phone calls and discussions with Saul and Ian. I even talked to the Daniel at the Ventura store trying to get a resolution and asked him to please help me locate someone higher up in the company to escalate this ongoing matter. He promised to have someone contact me that day but no one did. A few days later I called him back and before I said anything or told him that no one called, he jumped into saying I'm sure no one called you, probably because of the holidays. I asked again who is higher up that I can talk to and he stated they are "just a small company" and "don't have that many people". Hey, what happened to the spiel Josh gave me about being the largest flooring company in Ventura County? So over two years later, or a month and a half depending on how you look at it, Saul left a message on Christmas day to say he can't get accounting to issue a check and maybe he will write me a check himself. This is the best the largest flooring company in Ventura county can figure out to reimburse a customer? I spoke to Saul today and was once again offered a credit on my next purchase. Next I spoke to Ian who says he will send me a visa gift card for $110. Fingers crossed. read more

From our sales rep Joshua Mcharg to Julio's carpet install crew, great professionalism and efficiency all around! Josh made sure the sales process went smoothly and Julio and his crew did a PERFECT job installing the carpet, baseboards, and flooring in our business; literally Perfect! Thank you guys, your amazing! read more

We almost wore out welcome with 4 repeat visits to discuss options. They sent out Rep to measure, then ordered laminate flooring we selected and installed a week later. We are so pleased with final look. Amazing attention to detail. Roman took such good care of us. read more

We've used Flooring 101 for the past 20 years. Saul Munoz has always given us great service and reasonable prices. I've always gotten several estimates and Saul never fails to give us the best price. I highly recommend Flooring 101, more specifically, Saul Munoz. read more

Fast and professional. We couldn't be happier! Our old carpet is out, and new floors in! They did it all in one day. Thanks!!

Jereme is the absolute BEST! He has gone over and above to get us exactly what we wanted. He has been patient all our changes and extremely accommodating. I highly recommend Flooring 101 for their selection, pricing, great attitude, and help! read more

Speaking from the sales and purchasing experience so far, the service has been wonderful. We found this store through a Costco deal and got in touch with Jonathan. We are picky buyers with a lot of questions and a lot of calls and emails back and forth, and the communication was great. Jonathan was very helpful and arrived right on time. From carpet selection to pricing we've been very happy so far. Looking forward to the install of our carpet, and we'll update our review! read more

Manny has been super helpful. They get busy, and I've had to call back a few times, but the service is great. I was happy when I went to the warehouse to see Manny in a mask, and he even disinfected a pen before having me sign. read more

Carpeted our new home this past week. Roman and his installers where fantastic from start to finish. * Customer service in Thousand Oaks were great, Roman's estimate was thorough and on the money for cost and value * scheduling was easy and on timeline I needed (fast), even with a special order carpet * my install: mostly empty house, plus long curving stairwell, 6 rooms, 7 closets, hallway, all in one day * stairs are gorgeous with fine detailed tucking under the lip * cleanup and departed without a mess * follow up call fantastic. Thank you Flooring 101 read more

Used this company to install laminate flooring in two rooms. The flooring itself was properly installed at a fair price. However, the company admitted that they forgot to give the trim pieces that go against the tile to the installer. They set up an appointment for another day to bring those pieces to install. They confirmd the appointment the night before. Then never showed the following day. They set up a subsequent appointment for another day. We again confirmed the night before. That morning after arranging to be home from work, they said the installer could not come again. Very poor customer service when called to complain. Low-level employee said no managers were in town that day to talk. Obviously, we'll never use again, and recommend that others strongly consider avoiding a company with customer service that is this poor. read more

I have a two bedroom, two bathroom townhouse in Port Hueneme, CA. I had carpet that was about 8 years old and needed to be be replaced. Roman helped me and my father pick out a very nice laminate flooring at a very reasonable price. The flooring was installed by Jose A. Serratos of Serratos flooring. Jose and his crew arrived sharply at 8:00 a.m. and very quickly and efficiently removed all the carpeting in about one hour. After removing the carpet, they started to install the flooring. They did a great job and my whole townhouse was finished by about 1:00 p.m. They were quick, efficient, and professional. I highly recommend Floooring 101 and Serratos Flooring for all of your flooring needs. Excellent job! 5 out of 5 stars. Adam S./Port Hueneme, CA. read more

Horrible customer service. Go elsewhere to another flooring company that wants to make a sale. After nearly a month of going back and forth with salesman Saul about installation and noting time was of the essence as we had a deadline. Made one last attempt by going into the store to get some answers but Saul wasn't there and the other salesman was unable to help me because there were no notes regarding my proposal. We went to another flooring company who had a better product, plenty of salespersons to help me and saved a couple hundred dollars on the flooring and labor. Bottom line go elsewhere!! read more

I'm a student at America's Teaching Zoo at Moorpark College & our animals love playing with cardboard carpet tubes. I called on a whim to see if they had any that they were going to throw out and they happily donated some to the zoo! I walked in at 5:59 (sorry haha) and Sebastian spent 20 mins cutting up all the tubes so they would fit in my car. He definitely went above & beyond to gelpThanks so much Sebastian, the animals are going to have lots of fun with these!! read more

Flooring 101 - Oxnard - The lemurs love them!! - Flooring Near Me - Oxnard, California

A friend recommended Sal at 101 flooring. Great service and the installation went flawlessly. Thanks Sal you are amazing, the floors look fabulous read more

This was my first time doing business with Flooring 101 and I had a very positive experience, thanks to Jereme! He got me what I needed and in a very timely manner. I would definitely recommend Flooring 101 and will use them for any future projects. read more

We came in not knowing exactly what we were looking for, but Jereme was extremely helpful and knowledgeable of all the different types of flooring. We would definitely recommend all of our family and friends to purchase from him in the future, we are beyond happy with the customer service he provided to us. Thank you so much for all the help! read more

I would NEVER recommend this business. We have a problem with our floors and they admitted. It's been 7 months and still no response. They do not answer calls. I was going to sue them until I looked on the Ventura County Courts site and saw the number of others who have sued them. They keep continuing court dates and the consumers get no relief. read more

I have used the Oxnard location of Flooring 101 for several years, and have recommended to friends. It's always nice when your friends are delighted with your recommendations. Saul is 'the man' there. I have worked with him on two different flooring projects. He is very knowledgeable and helpful; he has steered my decisions in the past and I have thanked him every day for one of his recommendations. He could've made more $$ by selling me a more expensive product, but his suggestion was perfect. Their installers are very dedicated and got a crazy job done for us on Thanksgiving Day so we could meet our deadline. I would give them 10-stars if I could. read more

Poor service is only followed by poor products. Ordered flooring which was to be delivered. Ended up they overcharged me for the purchased product then delivered extra and overcharged for that as well. They then expected me to return the misdelivered product..what a load of Crap! I did return one box and yet the old guy at the return desk gave me a diffult time for not returning everything at once, despite me being elderly and not being able to put it all in my small car. I never heard them offer to pick up the misdelivered product-jerks. Never again will i purchase from this place..just not worth the aggravation. Saul should not be playing salesman...he is very bad at that role. Never ever returning or purchasing from flooring 101 EVER!!!! read more

We had wooden floors installed throughout the house and were extremely satisfied with the results. The installation crew were very efficient and did a high quality job. The work crew took every precaution to avoid any damage to newly painted walls. I have recommended this company to other people and friends. We used this company, over other four others, mainly by the great recommendation from a friend who used their services on two homes. read more

We recently replaced all of our original carpeting with engineered hardwood ( over 1200 sq. ft. ). We had shopped around quite a bit to find the kind of flooring we wanted at a reasonable price. We finally struck gold when we went to Flooring 101 in Oxnard. Saul Munoz is the epitome of customer service. He showed us many options in the type of wood we were interested in, explained the installation methods and processes, and he himself came out within a day to do the measurements. During the installation, he popped in a couple of times to check on the progress and to monitor our satisfaction. The installation crew, headed up by "Pancho", did a truly professional job. They worked long days to get our flooring done in the shortest possible time. The job was complicated due to matching existing wood flooring, and change of direction in the layout for appearance reasons. The crew cleaned as they went, and worked around heavy furniture that could not be relocated due to rainy weather. I would recommend Flooring 101 to anyone who wants quality flooring products and professional and courteous service at a reasonable price. read more

Jerame and his crew did an amazing job putting in our new floor at our home. They were profession, friendly, clean and very accommodating. I would highly recommend them and use them again if it not for the fact that they put flooring in my whole house! But let them put it in yours! You wont regret it!! read more

Jereme awesome agin.. never using another flooring place agin .. good price good product , great help. read more

Flooring 101 - Oxnard - Flooring Near Me - Oxnard, California

Best prices in the County guaranteed. I have purchased two separate times from these folks already and loved both of the outcomes. The prices were way better than Lowe's and Home Depot and they are right here in my hometown. No need to go out of the county to get discounted prices. Huge selection at unbeatable prices. read more

Thank you so much for your amazing job you did on my office. They are 1st class in their service. The installers were fast, courteous, detailed and flooring makes my office look bigger, cleaner and professional. They even came on a Saturday and got it all done in one day with their crew. Can't wait to do more on my other office and home next. ;0) More than 5 STARS... read more

Worst experience with a contractor or subcontractor I have ever had! In 2018, I purchased flooring through Costco who used Flooring 101 as the contractor. Within 6 months, I began noticing cracked floorboards and separating amongst the floor. I contacted Flooring 101 via email and phone, but they did not respond. In January of 2021, the flooring had deteriorated to a point that could no longer be ignored. After many calls and emails, Flooring 101 sent an independent inspector to my home to determine the cause of the problem. Flooring 101 has not contacted me to discuss the results of the inspection despite countless calls and emails. I am disgusted that Flooring 101 has taken advantage of me in this way and will not take responsibility for either filing a report with the the manufacturer or remedying the situation. Regardless, their unprofessionalism and disregard for customer care after they have been paid is despicable. read more

I was very dissatisfied with Flooring 101. We contracted them to do a large project and replace the majority of the flooring in our home. The floors were installed fine. However, we quickly learned that the new flooring blocked both our front door and bathroom door from closing completely. Also, they had to remove and reinstall the dryer and managed to break the hose components in the process. It took over three weeks of them avoiding our calls and texts to finally get someone to reluctantly come in and fix the doors. Three weeks is a long time to use the bathroom with a partially open door. And of course they arrived late. In addition, they refused to fix the dryer connection, which they broke and, because the front door was grinding against the floor for three weeks, the door was badly damaged, which they also refused to repair. If you're looking for a professional for a flooring project, find someone who takes pride in their workmanship and ownership for their mistakes, not Flooring 101. read more

I purchased the flooring through Costco. You would think that if you had a Costco contract that you would treat the customers like royalty. The flooring I purchased was represented from the salesman "Almost Bulletproof". I have to keep purchasing floor pads for any item that is in touch with the floor or it scratches immediately which I find to be ridiculous. The day that the crew came for the installation, the first thing from an obese installer asked if he could use the restroom. He did a #2 and somehow he got it all over the seat, the toilet, floor and the outside of the bathtub next to the toilet. There were 4 installers in all and I had a garage fridge that was full of drinks, I told them to help themselves to the waters. I also offered a Starbucks drink 1 for each. They drank a full case of the Starbucks and almost emptied the fridge. I was trying to stay out of their way, so I stayed in my bedroom almost all day. The salesman explained that they could install this synthetic vinyl wood planks. There were about 6 loose tiles that I showed the installer boss and they were supposed to put an adhesive below them prior to installing the floor. They skipped that step, so now in several places there is popping every time you step on the sections. I was not aware of anything that they were doing because I was in my bedroom Around 11 A.M. I went downstairs and ask them if they would like me to get them a Costco pizza. They said yes and also some hot dogs. When I returned home I found one of the installers going through me kitchen fridge. I considered that an invasion of privacy. Since I had not been watching them who knows what else of mine they went through? When they were finished, everything was going so fast with 3 installers packing up their tools and the other one having me sign the documents. Which if I understood what I was signing I never would have signed anything. I was told from the sales rep that they would put everything back how it was when they arrived. They piled everything into the living room and left it like that. I am a 100% disabled veteran and I have very bad arthritis and I suffer from PTSD. I had to get my son to come over to help me move everything back in place. I noticed they dented the corner of my kithen freezer door. When I went outside in my driveway and front yard was trash everywhere, including empty bottles, paper plates, empty pepper and cheese packets, cigarette butts, nails and a ton of cuttings from the flooring. I didn't notice the condition of the bathroom until the next morning. I called Costco's corporate office and I made them aware of this. This has been going on for almost 6 months now and the last time a different installer came to what I thought was to fix everything he had only fix several spots of the corner molding that was installed incorrectly. After he did the corner molding he went to his vehicle to get a document. This document stated that they were done with the installation and that I was satisfied with everything to include a $50 check to reimburse me for the toilet seat and that they were not going to fix my freezer door. When I refused to sign, the tech would not allow me to keep a copy of the document or allow me to take a picture of it. I feel that this was extortion for me to sign a false document. Because I refused to sign it the tech told me that he didn't have the proper tools to fix my floor properly. Which I know was a lie because he had previously repaired 1 tile and he only used a small pry bar and a putty knife, he was holding the pry bar in his hand and I was promised from Costco's senior corporate management that he was going to repair everything. Flooring 101 had no intention to complete the installation. This floor supposedly has a lifetime warranty. It appears not through Costco or Flooring 101! This floor is horrible and should not be sold! On a daily basis some tile will buckle to a point that both corners are sticking upwards. It is super sensitive to scratching. I cannot keep replacing the felt pads every week as needed. Costco is asking me to deal with them directly to resolve this. This will not work with Flooring 101 because they have made so many false promises and when the tech left because I wouldn't sign a misleading statement tells me that there is no warranty. Costco has offered me $1850 in compensation for the toilet, the freezer door and for me to deal with them directly. I will never use Costco's services again and I highly recommend you seek flooring elsewhere. I used Costco Flooring rather than Lowe's which would have been cheaper. I was trying to avoid having any problems. read more

Saul was very knowledgeable, helpful and very patient while helping us make our decision on flooring. We had gone to other flooring companies but felt very comfortable working with Saul. The installation was done by Tony and Arturo who were very professional and did an excellent job. I would recommend this location for all flooring needs. read more