The wood floor had a lot of pieces that were ruined or did not match the rest of the box. 2 pallets of boxes and at least 100 sqft that were not able to be used in the house. I had to go buy more boxes. They don't take returns unless it is a full box as sold. I talked to the store and they took my complaint about this but did not get back to me. Also had an issue with the contractor they use for installation. The store chain does not hold their contractor's accountable. I called them ( the HW outside of CA) five times to follow up on the status of my complaint and no one called me back. 5 months later and still no word or follow up. Very poor customer service!!! I won't go to this store any more nor buy from there! read more

My girlfriend and I had an awesome experience on 4/29/2022 as well as excellent service from a young man by the name of Justin. He was very helpful and kind. Thank you Justin. My wife was happy and they say happy wife happy life lol thank you again. read more

My wife and I went to the store on Bell and 59th avenue to look at different tile for a backsplash. We found a couple took pictures came home and then decided on one. I went back Saturday October 3rd to purchase the tile we had decided on. The location of the one we decided on seem to have changed. An employee " Keith" was walking by so I asked them if they had to change these locations he kept walking and said no not in the last few months. I said well I have pictures of what I was looking for and I can't find it and he said okay as he kept walking. Keith the employee needs to find a new job. He has no experience in customer service. read more

Floor & Decor - Picture of tile we were looking at. - Home Decor Near Me - Norco, California

Always great service! Today we were here getting a lot of material for remodeling our master bedroom and bath and got wonderful help by Joe. He assisted us with everything he was so nice and patient. Joe stayed with us the entire time til we loaded everything on our truck. He made our day here much better! Sweet fellow. Ask for Joe next time you're there. read more

Floor & Decor - Home Decor Near Me - Norco, California

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This was an extremely difficult 5 star earn from me. It starts off with having a great an amazing Pro desk team that continues to over impress my sales team and our customers. As usually Cristina along with her design team get us ready with 3-5 different selections to help our customers with current trends, color matching and more for their projects. And we use these designs to help our customers pick which one they would like to go with in their homes. (The hard part) while they do their best at Floor and Decor to keep us updates on tile changes and discontinued items every once in a while it gets missed. So on this occasion we had an extremely detailed client that picked a setup after more than 15 attempts. I went to place the order at the pro desk to find out the main tile was discontinued and no longer available. However the team found a way to have tile shipped from multiple stores that had a little here and their that also had the same die-lot to be sent to the store for pick up. While 10 days later we went to pick up the tile and there was NO tile. Also no idea where or when it would be there. (The above and beyond) after hearing this from my crew that was their to pick up the tile I made a call to our rep Cristina. Here's where the (5) stars were EARNED not only did she say (I got you Norman) she said WE will fix this. She took ownership of the issue, she didn't pass the blame or anything she just owned it. That's when about an hour later I got a call.... Cristina calling me from her (I hope Bluetooth) said "text me the job-site address" not only did she find and collect all the tile we needed for our project she made it clear we were valued and she personally delivered to an eager crew that needed that tile to continue working that day. I wish to thank all that helped my Construction company complete it's job (on time) and as promised but also a huge shout out to an amazing rep that causes our company to continue to return back over and over Cristina . read more

My husband & I had a wonderful shopping experience today at the Norco store location. We were assisted in the vinyl flooring department by associate "Justin". He was very knowledgeable, helpful & above all courteous!! Justin assisted us in getting everything we needed for our flooring job!! read more

If you have any questions about this stores return help you might not want to call this store. I placed a call to this store and was put on hold and was left there until I finally hung up and when I called back they never answered my phone call, so I never got the help that I called for. read more

We came here to buy some flooring but had no clue what material to buy. We were helped by Miguel who provided his knowledge on flooring and asked great questions to understand what would fit us best. We were shown examples of all types and with his expertise were able to find the perfect flooring for our home. Their customer service was great. My husband and I highly recommend this place. read more

Ask for Arette. If you need some design help, some color help, some what-products-do-I-need help or some how-to help, ask for Arette. She was a wonderful objective third party for my husband and I. She was funny and friendly. SHE WAS PATIENT WITH US. She didn't rush us. We made an appointment and went in planning to spend a long time picking out materials and colors. Together, we wiped through our to-do list in just over an hour. Arette will help you think of things you won't think of unless you're a professional. And she does it all without making you feel like you should know or it's common knowledge. She is very knowledgeable about the products, doesn't expect you to be and doesn't show off. The five stars is for Arette specifically. The store itself gets 3-4. We scheduled an appointment for design help. The person called in sick so someone called us to reschedule for the next day. The next day came and we showed up on time but THAT person called off also. They never told us. We ended up waiting for someone else and that's when we met Arette. So it all worked out but not a great start. read more

First time coming to Floor & Decor. They have a wide selection, at reasonable prices. My husband and I were undecided on what tile to select for our shower We met with JOCSELYN , free designer service. Jocselyn was extremely helpful, showed knowledge and above all had patience. Thank you Jocselyn for making our DIY project that much easier! read more

I first went to the one in Downey which was a nice experience. The workers here seemed a bit too serious and not as helpful as the ones in Downey but i love floor and decor they have a lot of options and ill be ordering from them for my home renovation read more

For a contractor, we need a better way and faster way to get us in and out, an hour to get your materials is not efficient for us. Prices are decent, but loss of time is not worth the wait at times. read more

We went in to speak with a bathroom designer and checked in with the front desk people. They said to go wait at design table and they would send someone over. After waiting 20 minutes no one showed up. As we sat there we noticed an old food wrapper and the desktop was cluttered and very messy. Business cards were upside down in the card holder and we just thought it was low end and unprofessional. We finally walked out. No one ever did help us. The register were busy talking to each other and never acknowledged us. Poor customer service here. read more

Dana was so amazing to work with. She was incredibly helpful and made the entire process of picking out flooring stress free as she guided me through everything. I highly recommend the store and Dana specifically! read more

Good luck trying to find out about your orders. They never answer their phone in any department.

Amanda has a way with interior design i mean i'm pretty passionate about it myself and i'm so glad floor and decor has someone who's working there that's just as passionate! Thanks Amanda read more

The staff here is very helpful in helping you find what you need. I would like to thank Maggie for doing her best effort in helping me find a tile that seemed to be impossible to find. It's employees like these that keep a company running. read more

Maggie was AMAZING! My husband and came here lost on what backsplash and countertops to chose that aesthetically go with our existing cabinets. We went to several other title companies prior to that left us feeling defeated as there was no help with selections. Maggie saved the day! She was knowledge, helpful, patient and just amazing! We left feeling relieved as well as excited on our selections. She made our dream kitchen come to life. Thank you Maggie! Your service and skills do not go unnoticed! 5++ stars! read more

Floor & Decor - Options that compliment each other thanks to Maggie! - Home Decor Near Me - Norco, California

Update: I have no choice but to reduce my 5 stars to 1. The 1 star is for Jessica. I am very disappointed that I was never contacted back after my claim was made. A very rude inspector came out to my house and lacked customer service skills. I tried to show him the issues and he didn't want to listen. Fast forward and it's been months and I never heard back from the escalation team. I still have areas on my floor that the imprints will not come up. Rest assured I will bad mouth Floors and Decor to everyone that will listen. read more

Omg !! We had the best experience here with Diego he went way and beyond to help. From helping us get the tile to getting us everything in between . He helped us all the way to end . Loved his customer service and enthusiasm. This is what true customer service is . I hope his company recognizes his hard work and ability to keep customers happy. Thank you Diego from norco location read more

This was our first time in Floor and Decor. So exciting! Beautiful tile and lots of fun things to look at! We were met by Asma and Amanda who showed us around and made great suggestions for our bathroom remodel. We highly recommend this great team Asma and Amanda if you are looking for some tips on your remodel. Beautiful store! read more

Floor & Decor - Tile for shower or floor - Home Decor Near Me - Norco, California

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Doing construction on a private studio looking for about 200 ft.² of tile or vinyl. So we headed to floor and Decor Justin, Justin was exponential with his service and his attention to detail to meet my goals as far as price point and style. I couldn't be happier with the tile the price and the service I received . I recommend you asked for Justin. read more

Floor & Decor - What we purchased. - Home Decor Near Me - Norco, California

Let me start off by saying this place has a big selection and reasonable prices. Now let me tell you what they don't have any signage that says pick ups in the back. So we wait in a long line with only 2 cashiers because they are under staffed to be told that. They also have a less desirable supply chain. They don't ship from one store to another which is weird. read more

Floor & Decor - If they don't have it in stock, bummer for you... :-/ - Home Decor Near Me - Norco, California

In my quest to find flooring, it was auspicious this place is so convenient for me. And so large. And quite helpful. I am impressed with the selections, displays, and wide range of good prices. Wood flooring, stone, tile, linoleum. Not a fancy showroom, but now that I have seen their warehouse, I would definitely recommend anyone to come here to check them out. They have an abundance of choices in stock. read more

Floor and Decor is my go-to place for flooring. I always order in store and ask my contractor to pick them up. They have great customer service before and after. Easy order easy return. Ton of products to choose from, their products updated fast, I see NEW products every time I go. Great quality with amazing price. I have purchased the black granite tiles for our hallway and guest bathroom, can't wait to see the results. Their customer service are wonderful, they always ready to help. Check out process was smooth and fast. My last purchase was half year ago for our vacation house. Below list are what I purchased today, total cost $2016(great number) Granite $6.49 【100054253】130 square feet, 11 boxes; Granite $2.38 【100074251】85 square feet, 9 boxes; Granite $3.78 【100074285】90 square feet, 8 boxes; Marble $1.99 【100139344】250 square feet,25 boxes; They all looked very beautiful in person. I'm so excited. read more

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My wife and I stopped in this Saturday night to pick up more materials for our Kitchen backsplash job. My wife had some questions and concerns about our project and the materials that our contractor was using. Turns out we met Dylan. This gentleman was beyond knowledgeable and gave us converting advice that our contractor didn't even give us. Thank you Dylan your customer service alone was worth the 5 stars. Not to be outdone, Sebastian helped out with a key decision on an item and gave a great flooring recommendation that my wife and I are going to use. Alexis at the register was great too, well done Floor and Decor. read more

Last minute decision making of a final tile selection lead us here with less than 2 hours before closing. A sales associate named Carlos helped us out and the 5 stars is mainly for him. Without even trying, he answered all our questions, gave us plenty of options, and really took the time to make us feel confident with our tile decision. He really did offer option after option to help us decide how we would pay and transport 1300 sq. Ft. of tile to LA and he wasn't even sales-persony at all. He was more like a wise monk offering such great advice and suggestions. I have over 7 years of customer service and management experience, and this guy was effortlessly one of the most helpful employees I've come across. Instead of giving close ended answers to our many questions, he gave us options after options when he could see we were about to hit a brick wall. His extended knowledge of the ins and outs of this place actually allowed my boyfriend to make a quicker decision then he usually does. Oh, and the majority of the time my party spoke in a different language and he patiently stood by to answer anything. A+ for the knowledgeable monk man named Carlos. read more

Floor & Decor - Home Decor Near Me - Norco, California

I used to love this store but recent actions have soured my opinion. You place an order because the website says the item is in stock -- mistake #1. You believe them when they say that your $1500 order will be in stock and ready for pick up a week later -- mistake #2. You try to reach customer service to find out what's going on, get put on hold for 67 minutes, and finally hang up because no one is ever going to help you -- mistake #3. You email customer service and are told that someone will get back to you in three business days --it's been a week and still no call or email. I'm at the point where I'm going to file a claim against Floor and Decor with the Better Business Bureau. Worst buying experience of my life. read more

They sold a piece of marble curb for a shower that was cracked and chipped on both ends and since it was wrapped in plastic I didn't notice until I was home. My tile guy said to take it back it's unusable. So I had to drive it back, which is a pain because I don't live close. They were rude and unprofessional. And the manager told me he WOULD use a piece of cracked marble in his house. They plan on reselling it- so beware. They weren't apologetic and did not offer any helpful ideas or solutions to make it right. I then drove to Fullerton because the website claimed that store had 10. They had none. Zip. Zero. Zilch. I wanted to like floor and decor, but if you've got a problem- they won't solve it. read more

Giving 5 stars just for Brittany. We came in late in the day with a complex order, and she guided us through everything we needed for our tile job and was very patient with our ignorance. Def ask for her if she is avail. Went to some higher price tile establishments that did not have this good customer service. The store itself is nice and clean with a big selection and very competitive prices. Think Costco of tile. Recommend grabbing a coffee and allowing yourself some time to be creative with your project. read more

I placed an order online yesterday around 5pm for some tile. I am remodeling a bathroom in my home so the order was on the bigger side. The pick up area for all orders is on the back side of the building under a white tent. You simply give your last name, show ID and tell them what parking space # your vehicle is parked in. They bring out and load your order for you. Super quick and easy. I've purchased a lot of flooring for my two houses from here and I'm never disappointed. read more

The place has a ton to choose from. Tile,wood,bathroom etc.. Huge place with great A/C and the help is outstanding and friendly. I will be back for our next job. The only bummer was they didn't have installers but we found one on our own. The crew loaded our car up with 250 sq ft of supplies and everything we needed. Gave my family cold waters while we waited for them to work hard to provide us with awesome customer service! read more

I have not had any issue with rude people. Not once has anyone been unkind. I've had the most helpful people. Shout out to Amer who has always been patient and helpful to me. Always upbeat and friendly. I appreciate his courtesy. Jose was helpful as well on explaining products to me. This would be the one on Norco. read more

Today we went to floor in decor towards the end of the day , we had a very nice and knowledgeable girl named Krystal help us. It was still pretty busy there but she was calm and super helpful with all our questions. Lucky to have a great person like her help to help us. Thanks a bunch Krystal read more

I placed on online order 2 days ago on a item with limited quantity left in stock. Placing the order, I thought, would ensure I got 2 of the remaining 3 in inventory. After placing the order online, which was promised for the next day, I got a confirmation which instructed me to wait for the store to confirm the order was ready for pickup. A whole day passes -- nothing. I started calling the store (5x that day) and no one ever picked up the phones. The next day I decide to go in and try pick up the items as I needed them for my contractor that day. That's when things got bad. I went to the pickup counter hoping they'd have my item and I'd be on my way. The associate told me that the order wasn't ready and they'd check the floor for the items. I'd already checked, and grabbed the one remaining piece in inventory which I showed them. There were no more. Someone had purchased the other 2 in the time in which they did not fulfill my order and I am now without an option to purchase the item I needed. Instead of being helpful or apologetic the associate told me that they're behind on all their online orders (showing 65 unfilled orders) as if that's supposed to make me feel better. The whole reason for allowing an order to be placed -- based on available inventory -- is to make sure the item will be there when the customer arrives. Instead of trying to help me solve the problem (checking inventory at other stores, suggesting other products or ways to address my need) the associate simply ignored me standing at the counter and started working on something else. I then asked if he was looking into how to complete my order and he disregarded me again saying he was working on another order. Fulfilling online orders should not and can not take 2 days to confirm inventory. This, and the unanswered phone calls are unacceptable business practices in this day and age. I understand things go wrong and are out of the associate's control but what he can control is his attitude and demeanor. Apologize on behalf of the company. Suggest solutions and how to help. Be a human being. I have already returned some of the items I've purchased from F&D and will not be shopping here again. read more

Great Help and supportive staff. Both my wife and I went to Norco location on a Sunday afternoon 7/21/2019 trying to get ideas on laminate flooring and Countertop. We were met with Elmar or (Elman) WHO WAS EXTREMELY HELPFUL and gave us ideas on how to DIY. We ended up purchasing the Countertop and Laminate flooring and applied for store Credit Card also which was approved on the spot and we were able to use it right away without the actual card itself. Great personnel and Highly recommend this location. Thank you Elmar or Elman :) Ahmed. read more

The wife and I went to the Norco Floor and Decor yesterday to purchase more tile to complete our bathroom remodel. The wife wanted a particular pattern on the design that we chose. A young man by the name of Danny Mendoza came over to assist us as soon as he saw us. Danny went through a lot of pieces of tile to accommodate us, he was very patient and professional. Danny provided us the type of service that we expect from a company like F&D. read more

I was shopping in the Norco store and was loading up about 300 sf of tile when one of the employees put a rope across the aisle, right where I was picking up tile from. I informed them that I was loading tile and they said they had another order. I told them I was already loading, and they said I have to wait now. I left my tile in the cart, and walked to the front and informed the manager. Then I left. This is very disrespectful, and I have a lot of options when buying tile. Floor & Decor just dropped down to the bottom of my list read more

Big thank you to Jose for finding my parts I needed for tiling and to Robin who helped load my car in 100F weather at 4:30pm today. He was courteous and friendly. Customer for life! read more

Herm the store manager is very understanding and he does care about the customer.