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    Floor & Decor

    4.5 (19 reviews)
    Open 7:00 am - 7:00 pm

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    Call log of me calling them and them calling back to see if we were still at the store location.

    We previously purchased kitchen tile from here. Today, we came back to look at additional tile and trim for some upcoming projects. We walked around for 15 minutes without anyone acknowledging us. We went to a customer service representative who was assisting a couple. She never acknowledged us and eventually walked off without so much as a word. I made my way up front to ask for assistance. Let me add that ALL of the people working there for congregating at 2 registers, talking to a total of 3 customers. After asking for help and being passed along, no one ever came. I eventually called while we were inside of the store asking for help for us, as well as other customers who were complaining about the lack of assistance as well. The guy who answered, Matt, said that he would connect me to Amanda, who would help. I spoke with Amanda and notified her that we were inside of the store and needed help and she said that she would be right over. While waiting, we continued to walk around....and wait some more. My husband eventually got frustrated and was ready to go. About 7 minutes after we left the store, Amanda called to ask were we at the right location (I assume that she finally came to look for us), and I told her that we were but left because we never received any assistance. She stated that she hoped we would return at some other time. Why would we want to spend money at a business where it's apparent they do not care about the customer? I am not sure what their business model is but that location must not care too much about their customer service. All in all, I was thoroughly disappointed in the way we were treated and the lack of concern by the employees who work there. If you don't value the customer then I don't see value in spending my money there.

    Chris H.

    My wife and I went to floor and decor this afternoon, we were looking to put some new wood looking tiles in our house. This is the first time we've been to the store, and we liked it. It was huge & they had a great selection. The store is very clean, it's in a good location it's near IKEA, Twin Peaks, black rifle coffee company. There was plenty of parking. When we walked inside, they asked to see if we needed anything several times. We actually had a nice young gentleman explain how the pricing worked. Later on in the store visit we had another person offer some help. So, in other words they were very friendly. We walked around the store and found what we were looking for. Plus we found Other items to look at. They had some shower set-ups, they had Bathroom cabinets with marble, and other cool stuff to look at. We actually had a pretty good time walking around looking at the different items. I'm not an expert, but it seemed that the prices were fair. We did not buy anything today but we have picked the tile that we want to lay down. We will go back when we're ready to buy the tile. I did see that they had financing, and I also saw that they install. If you're looking to install the wood, or tile or maybe even interested in doing some remodeling on your bathroom I would consider floors and decor.

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    10 months ago

    First visit; clean; staff was very knowledgeable and helpful; good selections and varieties; went in for floor tiles; found shower options.

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    Review Highlights - Floor & Decor

    I also showed her some photos I took of other tile samples paired with a sample of my countertop color.

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    Inbelievable experience! I purchased my washer and dryer from Best Buy on 12/22/17 and delivery was…read moreset up for 12/28/17 between 8 and 12. At 8:15 PKH called to say they didn't have washing machine only dryer. If I wanted to have them delivered at the same time I'd have to reschedule but I couldn't reschedule until the next day. Reschedule date was set for 1/3/18 between 12:00-4:00. Around 1:00 came out just to tell me they didn't have the prong needed to install the dryer so I would need to reschedule. Again I have to wait to reschedule. So on 12/22/17, I wrote a $1600.00 check for a washer and dryer from Best Buy that I've yet to receive and at this point have no idea when or in what condition they will be in when I do.

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    Floor & Decor - homedecor - Updated May 2026

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