Great repair, great service, great communication the entire time with part ordering and scheduling!read more

Great service! Fast and reasonable! Will use them again! Knowledgeable and competent.read more

Really need better employees. Seems the only time I can get someone on the phone is when I decide…read moreto not pay on the due date. Been trying to talk to a manager for forever

Was leasing a PS5. Called a week ago for them to come pick it up since I'm budgeting out my extra…read moreexpenses. Told me they couldn't come pick it up until Monday (yesterday) then I saw that they tried charging me my November payment on Sunday. They pushed pick up so they could get another payment from me. And they still haven't picked up the PS5 and won't answer their phone

I want to leave a fair and honest review because not every part of this experience was bad, but…read moreoverall it was extremely frustrating and stressful. The biggest issue was communication and customer service from A Appliances themselves. The installation process took about a week because of multiple delays, wrong parts, last-minute rescheduling, and poor coordination. The washer also did not work properly immediately after installation due to an installation issue involving the water valve/setup. Thankfully, the technicians later corrected the problem and the unit is now functioning properly. To be fair, the third-party installers eventually became very cooperative and professional once we were all able to calmly communicate and troubleshoot the issue together. I appreciated their understanding and calm communication throughout the process. However, my interactions with A Appliances over the phone were a completely different experience. The communication was unnecessarily confrontational and rude, even while I was actively trying to resolve payment and get everything handled professionally. At one point, while the appliance was still not functioning correctly and before the installation issues had been resolved, I was repeatedly pressured for payment and was told that the warranty could be revoked if payment was not made immediately. That was extremely concerning considering the washer was not even operating properly yet. There was also confusion regarding my previous stackable unit, which was initially left blocking the driveway instead of being placed properly in the garage as discussed beforehand. In the end, the appliance is working and the situation was eventually resolved, which is why I'm not leaving a 1-star review. But the overall process, communication, and customer service experience with the company itself definitely need improvement.

I have a mixed review. I bought our LG refrigerator from A Plus Appliance in June of 2025 because…read moreours broke down. I walked in, and I had options. I picked one LG refrigerator I liked. I paid, however, they said they had to finish repairs on the one I picked. I needed a refrigerator ASAP. I paid for a loaner until mine was ready. They wanted to make sure it was working properly. They delivered the loaner and took away my old broken frig. The loaner had a leak. They came to repair the loaner. Finally, a week later my "new" frig was ready. They removed the loaner and installed my "new" frig. Everything was working fine until 1 year and two months later our "new" refrigerator stopped making ice and was not cooling. I called them and paid ($45) for a diagnosis. They said it would cost $600 to repair and recommend I buy a new refrigerator. I asked about my warranty, they would not honor it since it was past 2 months. The compressor was no good, which btw, they installed and was not an LG compressor. Beware! They buy scratch and dent in need of repair appliances and do their own modification, and not according to manufacturers specifications. They also do not use genuine parts, as I found out later. They will pull from other units to "repair". This may or may not come up with your home warranty company.

great location Darian was super helpful as soon as I walked in :) everyone was very polite and…read morehelpful up front too

So I saw they do TV repairs, I contacted them online and they got all the info such brand and Tv…read morewas 1-2 years old. Was told how much the initial fee to have Geek Squad come check it out, was up to point where make the appointment they even told me my tv model and should be np. When went schedule they then said they don't support our area San Antonio and that model after they already said it should be np So wasted 40 mins talking to them. Guess geek squad not thing in San Antonio

if I could give a negative review I would. The technician named Alan Valdez is a thief! If you were…read moreassigned to them from your Home Warranty company, deny it and request a new company. My Home Warranty claim was approved and this company pocketed the approved parts and said that they repaired my dishwasher, but never did. Alan said he was starting his own LLC. Beware!!!

Jose arrived late and had ordered the wrong part. So he reschedules. Fast forward to today. The…read moretechnician was supposed to arrive by 10:30 am. It's past one in the afternoon and am still waiting. Phone calls always go to voicemail and are never answered. Text messages are seldom replied to. Text responses are the usual delay tactic. First "our system is down". Now "having issues with his vehicle". UPDATE: They saw my review and cancelled my appointment!

Schertz Appliance Repair Men responded quickly to my call about my dryer. Though the quote was…read morehigher than expected, I researched and found it reasonable for factory authorized parts. While I didn't love the outcome, I believe they were fair, and I'd consider using them again in the future.

I knew that there was something wrong with my fridge because it was being too quiet and is not…read morefunctioning as it should. I called for my fridge and I requested same day appointment, which they were able to provide. Tech Brian was professional and from what I told him he said that it is a telltale sign my compression could be bad. He proceeded with his diagnosis and found that my compressor was bad. He had a high quality replacement on his truck which I bought for an affordable price. In total price was competitive. Having them out for appliance repair was definitely worth it. Thanks for immediately servicing my fridge. I will recommend!

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.