Service in store is ok. Delivery by the third party contractor was a horrible experience. They did show up in time and the washer was installed correctly HOWEVER, we have a metal drain cover in the floor of our washroom that got damaged and placed next to the sink. When going to sign off on the delivery slip, Miguel, the delivery person, was standing over the drain so it was not visible to my husband and seemed like he was in a hurry to get my husband to sign off on the delivery. I went to check on the washer right after they left and noticed the damage. The cover is not significant damage and is easily fixed but I was LIVID that they didn't inform us of the damage and had my husband sign off without knowing or seeing it. I called Miguel who had just left within minutes and asked him about it and he said they didn't damage anything. Then I explained what got damaged and asked him to come back so I could show him and he then said that it was under the old washer and "they found it that way" which could not be true because the drain cover was perfectly fine earlier that morning when I did a load of laundry. I am thinking that when they moved the washer, the bottom of the washer may have lifted it off and one of the deliver people picked it up and placed it on the sink and did not inform us. I told him there is no way they "found it under the washer that way" and that I am upset about them being sneaky. He said he would have his warehouse call me and then HUNG UP on me. That made me more upset so I called the customer service number listed on the delivery slip and waited 36 minutes before I was able to speak to someone, who then contacted 'dispatch' and patched me through. After explaining what happened, and that we were able to fix the damage but upset about the service, the lying, and then hanging up on me. She informed me that "she would have to get his side of the story and then call me back on Monday." I do not know the name of the dispatch supervisor and I have yet to receive a call from anyone and it is 5 days later. When I call the customer service line, I get a different person speaking and have to explain the situation all over again and I don't know the name of the dispatch person for their 3rd party contractor so I cannot get an response. AND THIS IS THE SHORT VERSION OF THE STORY.
I have purchased several large items through Pacific Kitchen and Home in the Forum in Best Buy but I now will no longer be a loyal customer thanks to Miguel. Very disappointed.I am more than happy to provide Miguel's phone number to any representative at this company who wishes to contact me. read more