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The Rustic Gallery

4.5 (11 reviews)
Closed 12:00 pm - 4:00 PM

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7 months ago

Nice place friendly and experienced sales team .. nice furniture at reasonable prices

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6 years ago

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Review Highlights - The Rustic Gallery

Ricky and his crew are beyond helpful and prices are extremely reasonable for the high end quality that you receive.

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Mod Pad Modern Furniture - Sunkist room at Mod Pad

Mod Pad Modern Furniture

(20 reviews)

$$$

My wife and I ordered over $5000.00 worth of bedroom furniture from Bel furniture at 16940 N. Frwy…read more(I-45 Service Rd) The furniture was delivered to my home on 2/13/2026. The person in charge of the moving was named Hector.and he had one other mover with him. Hector said he worked for Bel but as I found out later that was a lie. Hector had a very large box (contained the bed headboard) that he was holding in a flat position and was going to carry up the spiral staircase. My wife caught him before he started up the staircase and told him he needed help. If he tried to go up the staircase the way he was carrying the box he wiill knock or damage the artwork on the wall. Ignoring her completely, he took off up the stairs and knocked a ceramic piece of artwork off the wall. It shattered on the stairway. His instant reaction was to blame us saying we should have removed the artwork from the wall. I Immediately told him no, that's not true. He should have had help carrying the box. He had another mover right there with him. Hector says he will pay for the artwork and said he would call me on Monday (2/16). I gave him a download from WayFare that showed how much the artwork costs. The cost to replace the broken piece was $376.80. Wayfare will not sell any less than 3 pieces. $376.80 is the minimum it will cost to replace the piece they broke. Monday comes and of course Hector doesn't call so I left him a message. He still didn't call. I then called a manager named Alfredo. Alfredo resolved a separate item associated with this same delivery where these two guys damaged a dresser mirror to the point it had to be replaced. I asked him to get a hold of Hector and his boss and resolve the issue. Told him I needed to hear back before 5:00 that day on what they would do to resolve it. Never heard a thing from Alfredo or Hector. Friday (2/20) some woman, we don't even know, called us saying she was Hector's wife and she was going to Zell to us $130.00. Keep in mind we were under the mis-connception that Bel was going to resolve this issue because Hector lied and said he worked for Bel Furniture for 15 years. My wife objected, telling her that is not the cost to replace the item. Figuring that was all she was going to get, my wife finally relented and said OK pay me. The woman immediately got rude and condescending and started talking down to my wife saying she couldn't do it right now. So we hung up on her. We heard nothing further from anyone at Bel despite calls and emails (including the owner) that went in un-answered. Finally on Wednesday (2/18) I was put in touch with someone named Scott Bellard who was going to resolve the issue. He was supposedly the District manager for Bel. He never did anything or call me back although I requested him to. We were Zelled $130.00 from Hector's wife ( I guess) and that was how Bel preferred to handle this. Keep in mind the owner of Bel furniture Sid Mollai was copied on and made aware of all of this and never once contacted us. So the end result is: Bel employees come into our house, damage it, blame us and pay a 3rd of the cost to repair the damage and not only can you not get ahold of anyone or get a return call from Bel furniture they are apparently good with this resolution. I've never experienced such poor customer service, dishonesty and unprofessionalism from a company. We of course will never buy another thing from Bel furniture.

Micheal is so knowledgeable, such an expert in mid century modern furniture excellent customer…read moreservice and mannerism. We thoroughly enjoyed chatting with him. OK now about the store wow what a selection of exquisite pieces ! we will be back.

The Rustic Gallery - furniture - Updated May 2026

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