Messed up my order.. Had to come back again to pick up forgotten tile...waited an hour , while no loaders were around. This place is a joke....But all employees are laughing and having fun. Terrible and getting worse read more

Ordered flooring today and was assisted by Connor. What great employee, was very helpful and stayed with me through the whole process. Connor helped me with getting a credit card account setup also. He was very patient and helped me load the 5 rolls of laminate padding. He also setup to have the 105 boxes delivered. You dont receive customer service like this from lowes or home depot. If you are considering any type of flooring or tile work I highly recommend going to Floor and Decor before purchasing somewhere else. Hey, and ask for Connor a very knowledgeable and patient young man. Ed Saint read more

I love this store, I've literally spent thousands of dollars over the years. I decided to schedule appointment online with their designer to get ideas on a bathroom shower and tub remodel.I showed up and check in. Them a young male teenager (couldn't have been over 21) with long hair and black painted finger nails who looked like he just rolled out of bed says he's my designer and meet him at the desk in 5 minutes. I literally walked out the door and rescheduled at another store. You've got to be kidding me. First appearances matter. Are these designers just employee's off the street? I'm spending thousands of dollars for a messy young man to tell me what I need? Yikes. read more

My wife and I loved the tile options. And the customer service was tremendous. We had a huge order to tile the entire floor in our house and remodel 3 bathrooms, and Amy was tremendous to help us get our order completed and delivered. We had so much tile that the order had to come from 3 different stores, and Amy was there to help us through it all! read more

Not impressed. I will say, the place seemed well laid out and easy to navigate without any help from the staff, which was probably a good thing since not a soul approached us the entire time we were there. From what I could gather, they were too busy rounding up carts in the empty parking lot, so I guess that's what's important? At least with the good layout, we easily found our way to the wood flooring we were interested in looking at. While I liked the display and the fact that they had several varieties installed on the ground for walking on, I couldn't help but wonder why they weren't better identified or at least cross-referenced somehow to the product on the shelves. Like something you see on the ground and the way it feels under foot? Good luck figuring out which product it is! The samples themselves were another story in good thinking coupled with poor execution. They have a decent shelving system with an entire grid full of samples, but there are several issues that make it not so user friendly. First and foremost, it literally starts at your feet, about an inch off the floor, and works up to about waist high. That might work well for hobbits that want to peruse some oak flooring samples at ankle height, but for the rest of us normal humans, it kind of sucks. Why do I need to get on my hands and knees to fetch samples? What's more, many of the samples were stacked in their respective sections upside down, making it impossible to see the color/grain of the wood without taking one out and flipping it over. Why, oh why, would anyone in their right mind conceive of stocking the samples this way? You had one job, right? On that note, there are no samples available for the numerous 'special order' flooring options that they have on display. Why, oh why would you not provide samples for these? We actually saw one we liked, but no sample, no sale. Another thing that surprised me was that they actually charge money for their flooring samples here. It's not much, under a buck, but come on. The big box stores give these out for free, and so do a lot of other places. The whole thing chaps my ass not because of the money, but because I now have to get in line and wait to pay. Normally that wouldn't be a big deal, but the lines seem to move incredibly slow at this place, so it just feels like salt in the wound. Speaking of, after standing in line for what seemed like way too long just to buy some samples, an employee looked over at us and asked, "Are you ready to check out?" Is there a more asinine question you can ask someone who is currently (and has been for some time) standing in a checkout line? And no, nobody asked if we found what we were looking for or had any questions, just took our money and sent us on our way. Couldn't have given less of a shit if they tried. The last thing I'll mention is that while we were there, we saw not one but two pit bulls being walked through the store by their degenerate owners, who obviously just wanted to let their dogs stretch their legs and had no intention of buying anything. Obviously not service dogs, and I can't imagine I need to point out to anyone the sheer idiocy of letting people bring dogs into a place with wood flooring stacked up everywhere. Hope you like your product with dog piss all over it! Not really any customer service to speak of, poorly thought out product displays, charging for samples (if they even have them) and letting people use the store as a dog park? No thanks. read more

We had been shopping for tile for our new outdoor kitchen. Floor and Decor seemed fair in pricing. On April 10th we asked for Brock to help with size and advice, he spent 2 to 3 hours with us. Under his advice we purchase everything from thin set, two different grout, grout maximized and all the tile. He told us the directions were easy and if you were having an installer there would be no issues. We voiced our concern many times, this tile is for an outdoor kitchen. Floor and Decor does not have installers but a list that you can call on. They are not affiliated with these installers. The tile took 2 days, by Saturday the 12 x 12 Marble were cracking where the veins of the tile were located, then what appears to be grout in the tile comes through. We called Brock and he said I have never heard about this, I am going to do some phone calls and I will call you back, the next day we didn't hear and it was time to put all the equipment in place. We called Brock and he was not there. The lady on the phone said there was nothing they could do to help. I asked for a manager and Chris spoke to is. He said that it was an installer issue, but he would replace the damaged tile. We said it was installer because the direction on all the products that came from Floor and Decor were followed. We asked if he would b willing to come to the house to see the tile that was cracking he said no, it was an insurance issue. He said again we needed to call installer, he didn't see the tile or ask for pictures. He pretty much didn't care. Honestly, other then removing the tile which we would have to remove it all, why would we replace it if we don't know what caused it. We selected four different tiles and the marble is the issue. I am not an expert but it looks like the problem is in the make of the marble. Had at anytime they had said we are sorry for your experience, send us pictures anything, there solution that day was for us to wait two days until Brock was back and would call us. Both the girl on the phone and Chris suggested the same thing. Now I have been in that store many times, and I hear other home owners asking advice, this is not a p,ace for advice this is where you go to get inexpensive flooring. Do your research before you go. Speak to many people about the type of tile you need for your project. Our first experience was April 19th. We purchased the 12 x 12 emerald or Marble. I believe that this type has a flaw and I would advice you not to buy this tile. The other tile that as bought that day we have no issue. I need to say we had two use two types of grout because of the tile I picked. Just because a location has flooring in their name does not mean every associate understand that product. I didn't want or expect Floor and Decor to replace my tile. I wanted advice a solution something other then blaming a professional installer. July 2016: since the review was written Floor and Decor has go above and beyond to work with is. They had an independent inspector to determine the base on the issue. It has come back that it was the marble, there was a fix that could have been done, however, Floor and Decor wants to remove the marble and replace with granite. Granite will not have a filler. We think that they have gone to great lengths to work with us and we are happy with their customer service. Our lesson is hen doing a project, even if dealing with experts in the field talk to several places. read more

ZERO Stars if I had the choice. I visited this store last night at 8:30pm 6/16/2018 and I was looking to purchase porcelain tile for my patio and found a "lot sale" where you have to purchase the entire lot because it was a clearance closeout special and I spoke with closing Manager Jason, who told me he would honor the price on the Yellow and Red Tag because he noticed that the pile of tile was miscounted. When my husband and I proceeded to check out the said he was going to give us a discount of 50% and I was confused about what he was talking about but said ok and went with it, I figured "GREAT" he was giving a great deal. But to my surprise, he was charging us MORE than he had given his word for on honoring the original closeout special price. When I asked him what he was talking about, that he had promised to HONOR the price AS MARKED, he stated, "he mis-spoke". What the hell does that mean??? I was angry and said, NO Thanks, I will take my business elsewhere, because he LIED and DID NOT HONOR the price AS MARKED. to make things worse, he said loudly as we walked away, "Have a Nice Evening!" What a smarty pants. I will never shop there and I will let everyone I know how they do business at this location. I will never shop at a Floor and Décor in my lifetime and will advise no one else too, NO ONE should be in business that is NOT willing to STAND BY THERE WORD. Thank you for listening. Mrs. Sherrie K. Griffith read more

Overall I love floor and decor! We went to the camelback location for our purchase and had a great Experience even though we were sold wayyyyy more tile than we needed for the measurements we gave them. After the job was done I called this location to have them come pick it up because we were literally 20 boxes of tile over what we needed and they told us it would cost $125 to come pick it up even though it was there fault. So me and my wife loaded it onto the truck. Which obviously is heavy and not a fun process. We get there in the back and the guy who was on the forklift out in the parking lot then says you have to take to the front. We get to the front and they say no you have to take it to the back. Then we finally get everything unloaded and my wife goes inside with the receipts and they refunded it back to the wrong card and said " sorry we can't undo it". The associate didn't even ask about how we wanted it refunded or if the card was even good anymore! Overall Glendale store needs to get it together. Very disorganized. read more

The prices or so-so, not amazing deals to go nuts over, about the same as a regular home improvement store, maybe a TINY BIT less. The customer service is not good, you can stand around waiting for someone to answer a question forever and end up just breaking down and going to find someone in the store and walking them over to where you were standing and waiting. I have bought and returned things from the Glendale location on 4 separate occasions within about a month's period for a kitchen remodel and every single time I am in line waiting at least 15 minutes, not because they are busy, or there are long lines, it just seems like they always have only 1 - 2 cashiers on duty at any given time and are very slow at returns/purchases. The only time I would suggest coming here is if your tile or flooring contractor requires you to. You can get way better service at a standard home improvement store and I can't really see a price difference. read more

Floor and Décor deserves 0 stars for the costumer service that they provide!!!!! Be aware that the customer service at the store is awful. I'm having some troubles with my recent purchase and the girl answering the phone just keep hanging up on me. I hope I can speak with the store manager "Jed Hauser" but I have not been able to reach him because the trashy receptionist won't let my call to go through. At this point they are not answering my calls any more. A simple help call has turned in to a 45 min drive to the store to resolve my problem. read more

The worse in customer service. Pack a lunch Your going to be a while . It is just to frustrating to shop here. Sure price wise its good but thars offset by a lot of stuff made in China. Mr Low Down read more

Seriously, this place is absolutely the worst place to buy tile from!!!!!!!!!!! We found tile for our house, after searching for a long time. So happy to finally find it Went in and placed my order, paid, and manager said it was coming in the next day. So I scheduled my tile company to install for 5 days later. Well, I checked at the store the night before installers were scheduled, they said it didn't come, but will be coming that night. So I had to change my installation start date. Then the exact same thing the next day. Then it literally happened again 2 days later. Seriously? I finally gave up on them, and went and had to pick a different tile at a reliable company. When I went in for a refund at Floor and Decor the cashier told me my mistake was scheduling installation. Horrible customer service read more

Nice to be able to look through so many selections. Just bought some tile and our baby was asleep while it was being loaded. The guys noticed and tried to be quiet not to wake the baby. Very nice and thoughtful!! George who helped us find the tile and get checked out was also very helpful! read more

I ordered flooring two and a half weeks ago that was supposed to ship from a Florida store. Florida decided to not let anyone know they sold it the next day even though I paid for it. It took me calling to find that out. Then I was told it would ship the upcoming Monday and didn't ship until Wednesday. "7-10 days" for shipping is going to turn into at least a month. read more

Bryan J . was so very competent and helpful that I truly appreciated his consideration. A valuable employee.

Floor décor has a good selection of tile but that's it. All the installers are 3rd party and are very unreliable. They ask for 1/3 deposit (600.00) at measuring and you never meet the people installing. Undependable, poor communication between Floor décor rep and installer. He showed up 4 hours late, did not bring the materials as we were told he would. He was to have started on the job by 10:00 and did not actually start until 3:00. Then today he stated he would be back about 9:00 and. It was 12:30 pm and still no one and we called to try to reach out to floor décor they stated they would find him and call us back. That was 1 hour ago and still nothing. Plenty of places to shop for tile in AZ... I definitely would not go here. And would never hire an installer that does not come see the job himself. If they can not take the time to care about their customer, and give them the very expensive time you are paying for, then I will take my business to someone who does. read more

I would have originally given Floor & Decor a zero star but Matt turned around our experience! We went in to pick out flooring when we finally made a choice about 45min later we went to tell them how much we wanted there was a group of 3 employees that explained they didn't have all the same times (color and width) mind you there was no sign stating this nor were these tiles in the clearance section. They came back over to where we were and said that they would discount them for us. Just when we were going back to the drawing board a kind gentleman, Matt, came over and said he would check in the back to see if any one had returned any. He came back 10min later saying they had all the same width and color and it meant a lot to us that he had gone above and beyond! Thank you so much Matt! Please hire more Matts! read more

I am in this store often...and recommend it to our customers. The staff is knowledgeable and always helpful. Great pricing and selection make this place a no brainer when planning a tile project. Jesse read more

A flooring company that doesn't bid floors or even point you in the right direction, their customer service side is lacking. The employees were polite but didn't seem to want to help out with questions(not all of them, a couple were great) overall their pricing seems to be better for tile than most. read more

Absolutely the worst customer service and mangers!! Tell a customer to try something out for your floors and if it doesn't work bring it back.....well it didn't work and refuse the return cause it was opened also had to stand in check out line for 10 minutes cause the return desk was closed reason manger states is short staffed I don't see these problems at Home Depot where I'll bring my business from now on read more

Spend over $10K in just the past month for remodeling my bathrooms. Thought I would try the peel and stick wall planks for my office. 2 days after installing it, the panels are coming off and won't stay on. Filed a claim with F&D and they basically gave the me the CYA BS and wont stand behind the product and neither will the mfg? Basically I am stuck with garbage on my wall, if I take it off, it will destroy my texture. Lost my business for the future!!! read more

Amazing selection, however, don't expect personalized assistance if you don't make an appointment. I didn't and got awful service from a clerk that couldn't have cared less about helping me. Actually he was a little snarky. I left with a bad feeling and without purchasing anything. Lesson learned, either know what you want and where to find it or make an appointment. read more

Another great experience! Helpful and knowledgeable staff, great prices and no haste returns! read more

Floor & Decor - Someone is always around to help! - Home Decor Near Me - Glendale, Arizona

Love this place. It makes finding the right flooring so much easier. Clean, organized, stocked, and have locations Nationwide.

POOR ONLINE ORDER/PICKUP - I ordered a butcher block work bench online (in June), which said it was available (same day), received an email to not go to the store until the order was processed. Its 4 weeks later, 4 calls into the 'warehouse'. They can't get the order released so I can pick it up? Now no one is answering the calls at the store at all. read more

Very unprofessional did not want to help out in any way, bought 30 boxes of tile 29 all same size other box definitely defect much larger tile and fought with us saying nothing was wrong even after showing them the size difference, managment and employee was very rude and the amount of money I have spent there I expected more I will definitely never go back, there motto customer always wrong read more

Beware of doing business with people who do not have integrity. The manager of this location allowed/supported their family member in writing a negative review about a competing business. JUST BECAUSE THEY'RE the competition. You don't build yourself up by putting others down. "Not better than floor and decor". -This person made an effort to write that about a competitor. Competition is healthy and if you don't show respect to other business, why should customers come do business with you? read more

Store was generally clean and organized. If we needed help, we were able to find it and actually mentioned the man's name to the people upfront to recognize his efforts. Prices seem to be OK and the variations in the ceramic tile we purchased was also OK to good. Our biggest issue was with the installation - if approached by the "installers" there in the store - RUN! Do not use them or the company "Installation Made Easy" (which is in itself an oxymoron) that oversees the installers. Find your own installers and use referrals for similar flooring. A little time spent finding good installers will increase your investment dramatically. (Not sure why my name is showing S.F.... but we live in Surprise AZ!) read more

Been to this store many times and had good a experience but this last visit has made me never want to step into this store again. While getting assistance to load my cart Stephanie came over and asked if there was a problem with an attitude. I told her no and went on with my shopping, unfortunately 2 boxes that were loaded were the wrong product. I went back up to the register to ask about getting those two boxes changed, Stephianie told me I was rude and disrespectful to her employees and pretty much told me to leave the store. This didn't go over well since I was neither, both myself and my cousin were shocked at how she treated me. I should have left but did make my purchase and got out of the store. read more

We are in the process of remodeling our home and have been to Floor and Decor many times picking out product for the home. Today on our second visit, we were approached by a girl named Anderson and what a great help she was , very accommodating, patient and very knowledgeable. She gave us her card and said we could contact her regarding any questions we might have. We couldn't have been more happier with her expertise. read more

I would like to thank Floor and decor, for having a Wonderful employee name Dee Dee in flooring. She has helped my wife and I a couple of times now. She has great ideas, knows the products and very intelligent. Thank you for hiring such special employee that still knows customer service. Wonderful lady. read more

Trying to get a quote on flooring. They came out and measured. Can't locate the person who measured to complete the quote. I called her and VM full. Texted no response. Stuck with home depot as under time pressure and they underbid to suck you in. Nit real happy today but they have exactly what I want. One more day. read more

I went to the showroom, looking for a backsplash for my newly installed sink/counter top. I was told if I needed any kind of tile, or stone, that was the place. I took my trusty dog, Duke, with me, not knowing if the business was dog friendly. When we walked in, I couldn't believe my eyes. My sources weren't kidding when they said, "if they don't have it, you don't need it." The warehouse is massive. The selection was so vast, I didn't know where to start looking. I finally asked for help. The gentleman that helped my took time to show me where things were, and didn't seem short. In fact, he acted like I was the only one in the store. When I finally made my decision, on what kind of stone I wanted, I was having trouble finding matching pieces. Once again I asked for help, and, once again, I was helped. I purchased travertine. I got away for less than $10.00. If I was to go somewhere else, I wouldn't have any lunch money. I highly recommend this place for all tile/stone. Great staff, and they treat you like family. A real pleasure. read more

My experience at this particular location was okay, what made me never want to come back was this one elderly man who work in the inspiration gallery. He was showing me around some tiles, and would constantly get frustrated with me. At one point he got so frustrated with me, he murmured something to himself and walked away from me. The other workers were fine because they left me alone to view these tiles, but this elderly man was a complete c*nt. read more

I am writing my first review ever because of the excellent service I received at the Glendale, AZ, Floor&Decor location. I want to commend designer, CHRIS BULL, for going above and beyond each of my several visits to the store. I am in the process of remodeling multiple rooms in my home. Chris listened to me and assisted in pulling together different materials until each room was perfect. He offers the pro's and con's on different types of materials and is aware of warranty differences as as he guides his customers. He offered ideas, provided information as it related to balance, color, and current design trends as well as traditional trends. He does everything with a great attitude, huge smile, and a gentle kindness. It is hard to find someone that is an expert in their field, is willing to go over and above expectations, and makes you feel confident in your decisions when your done. If you need help Chris is the right man for your job! You will not be disappointed. Laurie read more

We met with Mark DuLuco at the Glendale store to help and guide us in the purchase of tile for our bathroom. He was very knowledgeable and helpful and appreciated his patience. read more

Brock helped me today with my backsplash. I had gone to another location the day before and didn't love the help or what that salesmen suggested. Brock asked to see a picture of my kitchen and I mentioned how I don't care for backsplashes really. And wanted something very muted. The first thing he picked out was perfect. My anxiety of picking the wrong thing was lifted. He told me to always follow the KISS rule. Keep it simple stupid. Lol. I agree. Thank you Brock! read more

I bough over 500sf of tile and it was really bad quality product It came out all damaged and when I went back to the store looking for a solution to solve my problem they didn't take responsibility for it.. really bad customer service.. read more

We bought flooring from Floor and Decor, installed 2 rows of the flooring and thought it was us - it ended up being the actual flooring that just did not work - we took back all 25 boxes and bought another brand of flooring without any problems! Tim - in the Laminate flooring area was FABULOUS along with the manager - sorry I don't know his name - my better half dealt with him. I have nothing but positive praise and awesome customer service! We appreciate the support and effort. Thank you again!!! read more

great product portfolio - hands down WORST customer service! I've shopped at the store a few times and every time I asked a question I was left without a useful answer. Today I called to get some advice on grout materials I haven't used before and the person on the phone behaved as if I were asking her questions about quantum physics or maybe brain surgery. Completely incompetent and rude and no answer so I will be shopping elsewhere. Yeah, I'm sure I was the first person ever that called a tile store to get an estimate on grout material needed for a tile job. My mistake - I should have called someone who is in the tile business.... WTF? Business must be really good for them if they can afford to carryl deadweights on their staff. read more