BE CAREFUL WITH LARGE ORDERS! Great quality merchandise but terrible delivery. They use a third party for delivery and if anything goes wrong they claim they are not liable because you as a customer should have known they contract out their delivery seAs a customer paying thousands of dollars, you will be taking a risk. At the time of my purchase of 1500 sq foot of flooring and tile, etc. the store also had to place a special order for a T mold for my flooring. I was told it would take 14-21 days for the T mold to arrive at the store. I was charged $75 for this item. The rest of my order was delivered a few days after my I store purchase. About two weeks after my purchase, I hadn't heard from the store so I called in when they told me that it "might" have been delivered to me or someone "might" have picked it up. The salesperson on the phone said he wasn't sure but someone had closed out my account when I hadn't received my order. read more

We are in the middle of doing a complete remodel for our new home, so my friend recommended me to come here and I'm glad I did because the people her are so helpful, they even offered an appointment to meet with the designer to help us get more organized all for free! Really recommend this place if your in the beginning stages and trying to figure out what pieces to select and to match the right colors! read more

Loving my new backsplash and flooring. I will be returning once I update my restrooms. read more

Floor & Decor - I love my new backsplash and flooring. - Home Decor Near Me - Downey, California

We are on our way here right now and I saw the first Yelp commenter say that the address is Lakewood Blvd as opposed to the Apollo Way address that's listed. I called the store and it took 4 times to reach someone live ugh!! I finally got someone and they said that since the iPhone maps app doesn't pull up the Apollo way address, they give customers the 12214 Lakewood address to direct them nearby. I'm putting a photo up to give you a visual. This was super frustrating but hopefully I have a good experience and can update with more stars!! UPDATE: WE LOVE THIS PLACE! Such a huge selection of floors - we bought a porcelain tile. AMAZING prices!! Fantastic service. Olive helped us during our trip and she's wonderful and knowledgable. She even pushed the cart for us bc I was holding our baby and my husband had the stroller. She also let us take the tile outside to see them in natural light (I'm posing a picture of the tile we chose). The store has tons of employees working and every customer had an employee with them - totally different from the Home Depot experience. Ps. They have a special deal going on - 18 months financing 0% interest if your purchase is over $999. read more

Floor & Decor - Lakewood vs Apollo way - Home Decor Near Me - Downey, California

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I worked with one of the designers her was Dominique and she doubled the quantities I needed, because she told me it's best to over buy in case the tiles go out of stock, and I could return anything unused. I found this odd to overbuy so much but I listened to the designer. This should have been a red flag. When I got the tiles home there were tiles that were several broken pieces. I called them when I opened the boxes and they told me I can bring it and return. I waited till the end of my project so I could return the unused and broken at once. When I went to return the pieces they manager was Lisa was very rude and refused to take the tiles back. They refused to take any of the broken ones even though it came that way and some of the extra pieces were a little dusty they refused to those as well. They said I was lying about it coming broken and I must have broken it myself. I bought over 100 boxes of tile. The tile was marble which is known to break easily. I can't believe the manager would claim she knew for certain it didn't come broken. I am sure they do not inspect every piece of every tile in every case. Such an unpleasant experience. I feel they guarantee the returns so people buy extra and than refuse the returns to up their sales. read more

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Great selection of title, flooring, accessories, etc. This review is for the customer service we received by Dave. I didn't catch his last name but he is roughly in his 20's with brown hair and about 5'10. We were undecided when we first walked in because we didn't have a clear picture of what we wanted the new bathroom, that is getting remodeled, to look like. We spent about 20 mins in the store wondering cluelessly through the aisles until Dave asked us if we needed any help. He was very knowledgeable about materials and had a decent eye for design for a guy. LoL. J/K. He had some good ideas and was able to help us put things together. After about an hour, we found some potential pieces for the new bathroom. He helped us add up the cost per square foot and gave us a rough estimate on cost of goods. Great thing about floor and decor is that you can buy samples and bring them back if they don't end up working out. Thanks Dave for your assistance and patience! read more

They answered the phone, did a stock check and found me the last 12 boxes of a certain tile I was looking for. Yay! Well worth the drive to Downey! Oscar was very helpful and even helped us load it into my suv. Located in a diverse shopping center with great restaurants read more

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The wood specialist, Jacob, was extremely knowledgeable and helpful. My dad gave me the terrifying task of finding something called a "transition board" for some flooring he purchased for a project. Jacob was very kind, patient, and provided clarity as to what I needed. read more

Oh my, we stopped by looking to upgrade our bathrooms with so many questions and without a focused target. We met Stacey Cruz the Specialist design services rep. Wow is all we could say. She is so skilled and helpful. She made very tastefully recommendations based on where we were in the process. Took us from start to end. Her FREE service alone was valued at the cost of our order alone. Amazing added value HDS. You are so lucky to have her. Thank you Stacy De La Cruz. You crushed it. HDS Downey. read more

Shout out to JoseLuis and Tony. You guys were awesome. Thank you for your help with flooring this morning and help ordering the rest of what we needed from another location. Your customer service was phenomenal and I appreciate you both. The company should be proud to have you both. read more

I'm currently remodeling one of my restrooms. I checked all around and you can't beat the surplus selection available here or the prices. I came in yesterday morning and Mariana was so friendly and helpful. She didn't pressure me to purchase and encouraged me to take my time. Most of the time when you're indecisive you'll notice the workers giving eyes or getting irritated but not her! She had a smile on her face the whole time. I even left and checked out other places and returned in the evening. Mariana helped me out when I returned and made sure I had everything I needed for my restroom. She was more than happy to call another location and accommodate a pickup for me for material that Downey did not have in stock. Mariana is awesome! read more

Brent is my go to guy ! he is so helpful, every time I've shopped at floor and decor he has gone above and beyond to make sure I have everything I need. Brent is passionate about what he does and always double checks everything. He is an asset to this store and he always services us with integrity. He helps us find all the tiles, all the products we need and assist us loading. Thank you Brent for all your services !!!!! you are truly appreciated !! read more

I drove 3 hours round-trip from LA to come to this location to pick up backsplash tile for my kitchen. The store nearest me only had 10 sq feet and I needed 85. I assumed that since the Downey location had 200 sq feet, they could just ship it to my store for free but that wasn't case. I would have had to pay for shipping and the calculated cost was $195. JUST FOR SHIPPING. So I ordered the tile online and drove down to this location. I walked in the front door and asked where to go to pick up my online order. They directed me to the side of the store, where I was helped by an employee named Martha who had a very poor attitude. She was rude and not very helpful. Despite her immense lack of customer service, information and direction, I managed to figure out where to park in the back and waited for my tile to brought out so we could load it in my car. To my delight, Martha was the person who brought my tile order out and she loaded it into my Jeep. When I said "Thank you" her actual response was, "Yeah, whatever." Ooookay. So glad I drove 3 hours to get my tile from this location. Reallllly hoping I never have to come back. read more

I want to post an honest and positive review.  I'm a homeowner with a large project. We did not have a general contractor because I have been screwed by a general contractor before. I was alone in this monumental task.   I have a huge project where I have seven bathrooms and also a large area where I would need tile. I was scared to make costly mistakes, but looking through magazines, I saw ideas that were beautiful and safe for the biggest investments of our lives, our home.   This daunting task was scary from the very beginning but friends and family told me to check out Floor and Decor and see if a designer would be able to help. I learned online that a designer can dedicate an hour or two to help you but that was it. So I initially went to Floor and Decor - Downey and I was introduced to Socorro Ruiz.  Socorro was an in-house design that provided free Design Services to clients came in. This service was completely FREE -  you sign up online and meet them during the time. I used her service for free and I felt immediately a sense of relief. Socorro asked me many questions about what I liked and pictures and ideas that I had on my phone. I showed her my Pinterest page with all the ideas that I liked and wanted for the bathrooms. She really listens to me and within minutes she was showing me tons of ideas and asked for my price range. Whats even better an the best is that - Floor and Decor are better than anybody else. It is their conscientious approach to pricing and my budget. I told Socorro that I had a budget and she listened to me and told me where I should be looking there where I should not be looking. Most importantly she also told me some less expensive Alternatives that would be able to work with my budget -  if I cut Corners in other areas- I may be able to pull off the look and save money! Socorro Ruiz was so good to me. She had such a good handle on the products in the store that she knew how to play with my budget and where to cut corners and where the needed emphasis or drama would have to go.  We even had follow up conversations and she called me and ensured I was meeting my goals and budget.    Sometimes we play with our budgets to meet a dramatic look and order to meet a goal of a certain look and or theme. I would say that meeting Socorro was probably one of the best things that happened as a general contractor for my own home project.  At first, I was only going to buy for my master bedroom and kitchen, but  I stopped looking at other flooring places in or tile places along with Fullerton because Floor and Decor's customer service was beyond what I would ever imagine. I learned in the middle of my project that Socorro was being transferred to the West Covina store and I was devastated.   So I followed her there and continued my consults with her in her new store.    I've been to other flooring places (home depot, Along State College in Fullerton, One Stop Flooring and etc)   I always felt a sense of pressure from those four-floor places because they obviously wanted to make money and did not really pay attention to my budget and also how to pull off the look with a fraction of a budget.  In-Floor and Decor in with Socorro's tutelage I was able to pull off looks from magazines that look like I spent a ton of money without really spending a ton of money.   I hope Floor and Decor realizes how lucky they are to really have employees who actually care about their customers and they are being paid the same and they give the best service.   I wonder if they even do anything special for these employees, as they go on with the best service without a pat in the back and a smile.   All this for free guys.   Seriously.   5 Stars for Socorro Ruiz and 5 stars to Floor and Decor for hiring people who people like me who are scared and bduget conscious.   Scared to get screwed and scared to make a costly mistake. read more

This is an amazing place to shop if you are remodeling your home our business!!! See sales associate Johnny ....he is knowledgeable and professional...special thanks to the Sales manager to Elliott for taking his time and being patient during our shopping!!!! Tell them your read Fernando yelp!! read more

Floor & Decor - Home Decor Near Me - Downey, California

I made a mistake with my earlier post. I reviewed a Claudia when it should have been Diana. Diana, Louis and Daisy were also super helpful with my orders. Thanks a lot guys. JESSE read more

I wanted to take a second and write a review about Marena. I have to say my husband and I were very happy with the service she gave us. We told her that we are remodeling and what our plans were and she was able to go above and beyond in helping us pick out some tile and flooring that would match what we were looking for. In today's world, it's hard to find an employee at a business to give you all the time and also answer you're specific questions. Thank you so much she is truly a great asset to this company.. hopefully we can fine more people like her. read more

When you come into the store is not like other home improvement stores. It feels like it's a higher end store. It was my First time coming to this store, we would normally go to HD. However, since this store specializes in floor and we where looking for flooring. My husband and I decided to come to this store. We walked around for over 30 minutes in the store looking for flooring. We did not see any salesman in the area at ALL. So we walked around looking for someone to help us. We finally found young man walking at the other side of the store. We called for his help 3 times!!!!! Finally he turned around, and we asked if he can help us look for a specific floor tiles. He did not respond at all he just walked away with his walkie calling someone. All we did was follow him towards the area where all the floor tiles where. He seemed upset because we asked for help. He even rolled his eyes. Super unprofessional!!!!! Customer service is that! Service to the customer, it was not a good start. He did not make any efforts to try and help us. The opposite of that is true. He managed to discourage my husband from buying a particular tile. So we decided to leave and go home to give it some thought. On the way out, we saw something we like. So we continued to walk around finally, a young lady came over to ask if we needed help (after 45 minutes of walking around). She did help us and we purchased what we needed. While we where making our purchase the cashiers where yelling at each other how they had "just made another big sell". As a customer, I felt invisible to the people who where working at this place. The only reason I'm giving them 3 stars is because the one employee who actually took the time to help us. Not the best experience for the price you pay! read more

I have seen this place and wanted to go inside since it opened. I haven't had any need for them until last week when I had my bathroom remodeled. Yes, they have a huge selection. Yes, the prices are reasonable. No, they are not customer friendly nor customer oriented. I came in looking for quarter rounds for the tile in my bathtub. I asked one of the workers passing by where they were, he showed me and left. Glad I didn't have any questions. Given the size of the store and the variety, they only have one type available in this WHOLE WIDE STORE, and it is in white, "Bright White Ice Ceramic". It didn't match what I picked out from another store at all. So I went with another piece of trim that was like $3.99 a piece and matched it the best that I could. When I went to pay the line was like 3 people deep with only one register open. They were having issues with the return register working. It was an hour before closing so I thought hey, they must have been slammed. They had to do a lot of price checks since the items aren't marked with prices or even sku numbers. I heard people behind me asking for help from staff and was not impressed. The patrons were told to go back to that section, and that someone should be there. Hey, I know, how about you go back there and help them find someone. Upon returning two days later, there were about four staff members congregated up in the front. I came in to return some items. I felt like I was intruding on their conversation. The cashiers don't make you feel welcome, and act like they don't want your business. I'm glad I have no further business to conduct here. OH! And they also have a Yelp Review Board in their back room. I saw it on the way to the restroom. There are spaces under each employees name to make a list of their positive reviews I'm sure. I would like to make mention that it's empty. read more

Expansive showroom filled with a wide variety of quality merchandise at reasonable prices. Staff were well informed and very helpful. We are very happy with the laminate flooring we chose for our family room. read more

A must stop for your home improvement project. This place is awesome. They have the latest styles and huge selection of flooring and tile. The employees are always there to offer help if you need it,unlike the store with the orange vests :( read more

My husband and I were shopping for kitchen flooring and the store was understaffed the day we visited. We had a difficult time finding someone to help us and finally made our way to the front of the store and approached a worker named Soto. Even though he was busy on the phone, he juggled between calls to help us as much as he could. He was very courteous, professional and knowledgeable and told us he will come find us as soon as he had a free second. It took a while but he did in fact find us. He walked with us throughout the store showing us different products, answering all our questions and making great suggestions. Thank you Soto! read more

Great service! We came two weekends in a row looking for new flooring. Staff was helpful in providing product information.

Have a real bad experience last night at the store in Apollo Way (Downey). I ordered more than 20 boxes of tiles and waited almost an hour to have them load to my truck. When I get home, one of the box only has 1 piece in there instead of full box of 10. Be aware. And 2 boxes with all broken tile. Never trust them as they will tell you everything is good. Check everything before you leave. Is not that they cheat but the loading guy didn't know it too. To follow up on this. I went back to the store today and the managers: Elliot and Jay were wonderful and professional. I explained what happened to them and they immediately took action to rectify the problems. The level of customer services are above and beyond. I am a happy customer and will continue to buy from this store. And 1 star become 5 stars now. Totally deserves it. Update 4/3/2019: Went back to the store and purchase additional flooring and tiles. The services was excellent. Thank Gerson for all the help of finding tiles and loading to my truck. Thank the cashier that taking care of my exchange and return smoothly. Great services and Definitely recommend this store to everyone. read more

We stopped by to look at tiles. Due to Covid 19 the store was closed to shoppers. At the kiosk set up outside we met Matt. He was extremely helpful talking us through this. It's our first gone renovation.helistened to what we had it mind. I had already been on your website but wanted to see the product in person. He grabbed us sample of the tiles we wanted. He was patient, knowledgeable. He made a frustrating experience on our end go very smoothly. Thanks Matt. We'll be back read more

Just left here after shopping and buying a bunch of tile, grout, and thinset for a bathroom remodel. We were helped out by Joanna who was very knowledgeable, practical and helpful. She was great! Other employees were also very helpful. read more

No African-American lady she don't wanna help me I tried to open the credit card she just ignore me it's not hospitality

I just went today to pick up some floor for my house and tile for my restroom. And a worker from the floor department named Abraham Torres "el tiburon" gave us the best customer service He explained everything about the floor I got and was very detailed of how I should properly put the floor on Can't thank him enough! read more

It's a place that you can find anything to upgrade your house. All materias are nice and they have good design on everything such as floors,tiles,wood etc etc. read more

Very bad service starting with the manager and , cashier, need to hire more experienced people at least with some manners awful experience

I'm a frequent shopper at this location as well as the others throughout Southern California. This location has a great selection of products and their employees are amazing. There are many options to buy products through other stores but I'm always drawn back to floor and decor due to their superb customer service, design services, and the ease purchasing and returning items. Employees like Nathan(pro desk), Gracie, Shantan, and Ashley make the shopping experience second to none. I wish I knew all the names of the employees who helped me provided wonderful service. I highly recommend Floor and Decor and especially this location. read more

Floor Decor in Downey was so helpful and had excellent customer service. Daisy & Melania helped us pick out beautiful marble tile backsplash tiles. Assisted us in every way possible! Great store and employees! read more

I would like to say, that for over a year now I have been very happy shopping at your store, especially as a pro and sending my customers your way. I have had nothing but great customer service up until today. I went in today to return some products totaling about $200+. While scanning things in, one of the items came up as nonreturnable and the cashier stated that the item showed as over 90 days and that I would only be able to return (1) piece of tile instead of the four (4). I asked the cashier to call a manager, the manager Lisa Gonzales was outside in the parking lot retrieving carts, I had to wait there for over 15mins while waiting for her to come back. When Lisa Gonzales came over to assist, from the very start she was very short and to the point, almost rude. The very nice cashier started to explain and Lisa Gonzales cut her off and said that the pebble tile was over the 90 period and there would be no refund, that the best she could do would be a store credit and at that point she was very rude and asked for a receipt. I informed her I was a pro and that my phone number should bring up the information, she had no response. I asked Lisa Gonzales for her information and her district managers information, and she went to the other register and got me her card. I repeated my request for her manager or district managers information, and she said to call the number on her card and abruptly left without another word. The very nice cashier then finished the transaction and by surprise all was returned. I was happy that I received my refund, but was left with a feeling of disgust, I was upset and truly disappoint at how a manager would have such disregard for a customer. I thought to myself, that I had to make this know because if as a pro that puts me at a much higher threshold to bring customers to your store, how would she treat a regular customer that came in for their first time. I'm at awe as I continue to write and still cannot believe the experience, I had at your store today. Owning two successful companies myself, I know the value of customer service. What I went through today I could never put my customers through. I trust this was an isolated experience with an inexperienced manager and not how Floor and Décor would train your managers to respond and treat your valued customers. I would expect to receive a written apology and explanation of this horrible service and what action will take place to rectify this horrible experience from not happening again. read more

Ilene was the best! She went above and beyond to show all of their inventory. She even gave us some great suggestions for my upcoming bathroom remodel. I will definitely come back just because of her. read more

Jonathan was very helpful! He was very friendly as he helped me navigate the store, and he even recommended a different (and better) Tile! Much appreciated, and I'll definitely be back! read more

Floor & Decor - Jonathan was very helpful! He was very friendly as he helped me navigate the store, and he even recommended a different (and better) tile - Home Decor Near Me - Downey, California

Needed to choose a back splash for my kitchen. There is so much variety and very helpful workers that are so apt to help. Eric approaches me and my sister and asked if we needed any help. We sure did! he helped load the boxes on the cart, helped us choose a grout color, etc. He was very personable and professional. Thank you Eric!! Good luck in your future endeavors!. Great that you are hiring young adults that are trying to advance in life. read more

Floor galore!! And prices are surprisingly affordable. We had a lot of options and ideas to choose from and the customer service was great as we had someone helping us the entire time making the best picks. We took them the measurements and color ideas we had and well our project came out just the way we envisioned it. read more

We arrive at the store at 830am and proceed to procure our supplies. We found one of the floorings that we needed but could not find the other one. My coworker and I proceed to ask the workers up front for the flooring that we needed. They look it up in their database and find that it is discontinued but they still have some at the store in Carson. We then ask the employee to verify if they actually have it in stock so we don't make the trip for nothing. Here is where the hell begins. The guy helping us, we will call him Maybelline, had no sense of urgency. We were there for an hour just waiting to find out if the other store had what we needed in stock. I think Maybelline may have used all his energy to apply his makeup because he seemed very low energy and had no sense of urgency. read more

My husband and I came to this place not knowing anything about flooring. Thank God Albert came to the rescue . He was so nice to explain all the options to us . Thank you Albert ! read more

This is our third time coming to floor & decor and the employee josh has shown great customer service. He is very helpful and always willing to help. He's very knowledgeable on the department of flooring. Josh has an excellent personality, from what I can see he really enjoys his job. This kind of personality makes you feel like you are welcomed to the store. I suggest you look for josh when you come to floor & decor in Downey because he's excellent. He deserves a raise!!! read more