They are very serious about reservations. The couple ahead of us without reservations was turned away after being quoted at 2 hours for a table, yet we were able to book online for a reservation within the next 15 minutes while standing there listening to the conversation. They also require a credit card for the reservation. This isn't New York.... Don't show up early for your reservation, as no one is allowed to stand by the host stand for 5 minutes while waiting for your reservation. But, if you show up 10 minutes late, you'll be charged (per the terms of conditions of the reservation). Don't expect good service. After waiting for our reservation, we sat at our table for 15 minutes without being greeted. We left. 45 minutes total for nothing. They take their time very seriously, but do not care about the customer's time. Phoenix needs more rooftops, but sadly this one takes a good thing and ruins it. read more

The drinks were fantastic....it was the best margarita I've had in a long time. I also tried the Hitchcock Old Fashion, which was excellent. The service was horrible. One server stood at the bar the entire time we were there and just talked with the bartender and didn't do anything. Drinks sat empty across the roof top. And be forewarned- an 18% service charge is added to the bill, so if you don't notice it, you end up double tipping. read more

We came here for my birthday drinks and let me say it was not a wow experience. I had heard online this was a great place for drinks with a great view. The view was nothing to rave about especially since we were surrounded by taller buildings. The staff were not excited about their jobs or serving. Our check was brought to us without even asking if we wanted a second round. It was not busy at all either. The drinks weren't bad but nothing very specialty for a place that's not a restaurant. We saw a taller building near and decided to try the restaurant on the top. Spectacular and great service. Go to compass Arizona at the top of the Hyatt instead. They have a revolving 360° glass restaurant. read more

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I really want to give this place a higher rating, but after watching three separate people walk out based on service times, I had to. I went to Floor 13 tonight, and was immediately told about my 90 minute time restriction. It's unusual but I'll tolerate it...until it takes 25 minutes to get ONE DRINK. The drinks took FOREVER, the food came fast but it was obvious that it was premade and warmed for when ordered. I asked for the bruschetta with no cheese and was told "oh it's a premade mix" The drinks were spectacular, but took nearly 30 minutes to come out I actually observed one patron walk out and the bartender argue with them. Not the best look. The bartender seemed to care more about friendships than making drinks as he chatted the night away with the wait staff. I don't normally address wait staff by name, but Hannah pretty evidently avoided my table, and only asked if we needed anything once (maybe twice?) For whatever her reason was. Overall a disappointing experience. Also want to point out I saw the hostess turn away COUNTLESS groups with no reservation, but made an exception for a random party of two with no reservation?! Not sure whose managing this place, but it's poorly run establishment. read more

Really disappointing experience. I've been staying at Hitons for a long time and was really excited there was a roof top bar. Showed up at 920pm and they shut me and others down staying last call was at 930pm (closes at 1000). We stated we had 10 minutes and with anguish on her face, the hostess (I think) said "have a seat". At 950 I still didn't have a drink and with only 10 people present, it wasn't busy at all. I canceled the order and left empty handed. Speaking to security and two other employees downstairs they all said there are constant complaints, especially with the staff that was there tonight ( Wednesday). Another customer at the bar in the lobby (which is great) had the same experience. Sad! I've always had a great time at every Hilton - this place doesn't meet thier high bar! read more

I don't think I have EVER had an alcoholic drink I CANNOT drink. This place serves the worst drinks and food. I can make better food in my easy bake oven. Expensive for no reason. I will say- the vibes are fun, everything is decorated nicely with Xmas decor and they did give us blankets to use while sitting outside during the cold weather. The service was okay. Mediocre at best. We had a party of 10 and not one person could finish their drink. Might I add- we tried every single item on their holiday menu. Definitely eat and drink before you go. Enjoy the view and the ambience. read more

Sadly, this was a big let down. The drinks had too many flavors meshed together. Mine kind of tasted how a candle smells. And the food was meh for the price. But the worst part was they were out of the s'mores kits!! How??? Such a let down. Service was extremely slow and unenthusiastic. And on top of that they add an automatic 18% gratuity then bring a receipt that's asks you to tip on top of that. That said the decor was pretty. Music randomly cut out at one point then blasted back to life suddenly. We mostly just sat there wondering when someone would come check on us. Definitely would not return. read more

This review is for Miracle at Floor 13. We've been to Miracle pop up bars all over the country and so we know exactly what to expect. Floor 13 missed the mark almost entirely. The decor was severely lacking, there was maybe one strand of lights across the top of the ceiling outside. We had a 9pm reservation and weren't sat until 9:20. The bar was incredibly understaffed so the service was very poor. Very disappointing. Our server gave us the wrong bill with someone else's cc in it. Granted she was waiting on the whole rooftop alone so... Also Miracle has raised the prices of their cocktails from $12-$14 each to $18 each. Would absolutely not recommend. read more

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This place is awesome. Beautiful views of the city and on a cool night, they got you covered with heat lamps. Try pork tacos, come in 3 but they're pretty small. I love them and ordered more. Best part of the experience was my server Mishel. Her suggestions on the menu and knowledge of the drinks were epic. Mishel was also very attentive to all her customers and always came to check on me with a smile. Will be back because of staff, food and awesome views. read more

This was our first stop for our night out on the town. We got out later than we wanted, but I booked an 8:45 reservation. Upon arrival at 8:35 I checked in and was told there is a 90 minute restriction on how long you can have the table. This wasn't an issue as we were only planning to get a drink or two and be on our way. The host also so that it might be awhile until we get a table as there are three groups in front of us to get a table. I thought it weird since the groups in front of us all had 8:30 reservations which meant there was no way we were going to get seated anywhere near our reservation time. The waiting area is by the bar right outside the elevator, so really not a good spot to stand. I saw two groups walk out without ever getting a drink and loads of people got turned away. We waited until about 9:05 to get our table. The views were cool, drinks were ok. It was good to do once, but probably won't go back again. read more

Floor 13 Rooftop Bar - Cocktail Bars Near Me - Phoenix, Arizona

Went a few weeks back, such a great view and the drinks were good!! However, be mindful that they add automatic gratuity but do not give an itemized receipt or tell you. read more

Went there for a birthday dinner, generally rude service from the hostess to the servers, they have a 90 minute seating limit and they never took our food order and we were asked to leave even though the rooftop was pretty empty. Overall not a good experience. Sad way to spend a birthday. read more

My friend and I went to Floor 13 on a Sunday evening around 5. The sunset views were incredible. We ordered drinks, which were delicious and the waitress and staff were very attentive and helpful. It has a very casual atmosphere and there weren't many other people there aside from us. As noted, the prices are higher than nearby bars/restaurants but that is to be expected for a hotel bar. read more

Floor 13 Rooftop Bar - Drinks - Cocktail Bars Near Me - Phoenix, Arizona

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Alex R is amazing. I love how she was so nice and came to check on not only us but every table. Very pleasant and friendly experience. Also thanks for the wonderful recommendations on drinks! Snowball old fashion was fantastic read more

I had a wonderful experience! This was definitely an awesome day! I highly recommended this location. Food, service, atmosphere top notch! I recommend anyone who's looking for a great place to hangout with friends after work. The view was unbelievable! Watching the sunset wow! Totally phenomenal. The yelp elite squad is one of a kind they are the best group of people to hang out with have fun learn new things and mix, mingle and celebrate one another. I'm excited to kick off 2020 in style! Hats off to everyone who I met and all the great hospitality at Floor 13 Rooftop Bar! Once again I highly recommend this bar at the Hilton in downtown Phoenix!!! Yelp Elite Squad! Woot Woot! Cheers to a great 2020 and beyond! read more

Taylor and Scarlett were very nice! It was very warm on the roof, but the inside area had air conditioning!

Visiting Phoenix, our Hilton Garden Inn hotel has a nice rooftop bar (open 5:00 pm - 1:00 am, I think). It had surprisingly good food (Tacos Al Pastor were amazing)! Reservations are required for the choice seating areas with views, but service was fast and friendly. For such a small bar, the bartender (Alyssa) was exceptionally talented and efficient. I would enjoy stopping here again. read more

Liana and Jeff were the best part about stayed at the DT Garden Hilton PHX. super great service and wonderful drinks! super frie and remembered my drink after coming in one time! super great team up at the Roof Top Bar! thanks y'all! read more

I'd seen this in one of my yelp searches and decided to check it out. Our bar tender was not that friendly, but it could just have been an off nigh! But the drink was good, and the views were awesome! They have misters so it's not terrible on a hot Phoenix summer night! It's definitely worth checking out, and is a cool little spot on the rooftop! Don't go on the guest elevators, there is a specific one for floor 13 signaled by a red floor 13 carpet in front of it! read more

Floor 13 Rooftop Bar - Cool little hidden gem! - Cocktail Bars Near Me - Phoenix, Arizona

Floor 13 is located on the thirteenth floor at the Hilton Garden Inn in downtown Phoenix (also home to Nook kitchen). It is a rooftop sundeck area with a bar that overlooks the Phoenix Skyline. It's not a very large space, but it does have plenty of comfy seats and couches to relax on. The skyline is beautiful when the sun goes down. You even get a nice view of the neighboring Renaissance Phoenix and their sundeck below. Floor 13 is a beautiful space that offers various types of drinks and small bites. The building itself was featured in the thriller "Psycho" which is why this bar is named Floor 13. I've been here a couple times including a fun going away party for a friend. They serve up a variety of mixed cocktails including a Prickly Pear martini and my personal favorite - an Old Fashioned. Floor 13 Rooftop Bar has live music on some evenings and can be rented out for special events. read more

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Great view, chill vibes, and delicious appetizers. Wasn't too sold on the drinks though. read more

Floor 13 Rooftop Bar - Cocktail Bars Near Me - Phoenix, Arizona

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Great little bar on the roof! Very classy, staff is very pleasant and cordial! Go try it out! read more

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If I could give this place a 26/26 I would!! The staff was incredibly nice to our table as we wished my sister a happy birthday. Stephanie was especially the best!! I'd def come here again read more

Hold on tight on the elevator since your going up to one of the highest bar I had ever been to. This is the perfect rooftop to admire our beautiful city with a fancy cocktail. And this building has so much history that it was a must to go check it out. I really recommend bringing people that are out of town to really give them a good feel of DTPX. The space is small so I don't recommend coming in with a large group. Small space but views up there are endless. The bartenders really take their time making each cocktail.Service was phenomenal! I can't wait to return!! read more

Floor 13 Rooftop Bar - Views!! - Cocktail Bars Near Me - Phoenix, Arizona

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Last night I had dined here with my family and friends based off of a family members recommendation. First, the view was gorgeous and everything was clean and spaced out. But as soon as we arrived and ordered with the bartender, we had nothing but issues throughout our whole experience with her as well as other customers around us. Our bills were rung up wrong with no happy hour pricing, drink orders were duplicated, food orders added to the wrong bill, requests or questions (such as salt on a rim, fruit flavoring added to a martini and questions about drinks) were not honored or able to be answered. When these issues were brought up to the bar tender, she became flustered and rude and were told that it would be taken care of afterwards. The same issues happened to others as well which were returned with the same experience of rudeness and nothing being changed. One of our family members were even sent away and told to "figure it out by yourselves" when asked to adjust the bills correctly. There should have been another person behind the bar to help as the bartender last night seemed inexperienced. I'm willing to give this place another try, but not anytime soon. Thankfully Cornish Pasty was across the street and made the rest of the night better! read more

Paradise Case, Into thin air and master of suspense super tastyyyy!!! I like this place but sometimes the waitresses are lazy and snooty lol read more

Floor 13 Rooftop Bar - Cocktail Bars Near Me - Phoenix, Arizona

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Stephanie was a great server. The food was great and the drinks where phenomenal. Highly Recommend.

We were visiting from la and tried to find a rooftop bar for a drink and views. We were able to get a reservation with two hours notice. We were seated right away. It took about 15 minutes for someone to take our order. We asked if we could make a drink virgin for our DD and they told us their drinks were pre made so they couldn't. The server did suggest a non alcoholic drink. They told us they'd bring us water while we wait for our drinks, which they never did. Waited another 15 minutes for our drinks. They were okay. We had to flag someone down for our check and when they picked up our cars, they brought one water for a table of 3. It wasn't busy, the staff didn't look short staffed, they were just taking their time. read more

Alyssa is a standout bartender! Her cocktails are superb, and she offers attentive and excellent service. Highly recommended! read more

Floor 13 Rooftop Bar - Cocktail Bars Near Me - Phoenix, Arizona

Went out with the ladies and it was such a good time! The customer service was fabulous

Mishel was a dream server! Food was great, drinks were so yummy and service was quick

We came in for a drink at the Miracle Bar on a Monday night and left in a hurry. One star for the drinks, one star for the food, and one star for the bartender's effort. 0 for ambiance and 0 for COVID regulations. The good: we ordered olives that came with a few pieces of crunchy bread. The waiter informed us that it was much better with pita bread and brought some over. It was probably my favourite part of the night. The pita was warm, soft, and fluffy. It was an utter delight especially when soaked into the olive oil. The drinks are also always a highlight of the miracle bar. I got the snowball old fashioned which had toasty nutty Christmas bitters added. The bad: The hotel bar was ill prepared for the groups that were looking for a table that night. I wasn't annoyed by the wait at first because I appreciated that they were upholding social distancing. We waited our turn for an hour and found an empty table. After getting our drinks, it appeared that the hotel gave up on social distancing and allowed everybody else who was waiting to come up to the bar. The bar quickly became inundated with guests and we left in a hurry before we continued to get jostled. There was also only one bartender for a very busy bar. I get that it was a Monday but management should always have a back up. Miracle bar specific: this was the saddest miracle bar we've been to in downtown Phoenix. We came because of the patio, but there were substantially fewer decorations than any other Miracle bar. Im not trying to be a humbug about this and I do recognize this is 2020, but management should try harder when they charge $16 for a holiday drink at a holiday themed bar. We will not be returning to this Miracle Bar. read more

Good rooftop! Very few in phoenix, so this is a good stop. Great view - one of the best in Phoenix. The drinks are alright and service is fine. read more

It was a little cold, but Melissa entertained us and the drinks were amazing! Make that trip up that elevator!!

Such a great spot. The view is great, the service from liana Jeff and Taylor was better than what i could've asked for! Thank you for a good time! read more

Liana was our Waitress she did amazing jobs serving us and bringing us our drinks and food

It was my first time coming to the Floor 13 Rooftop Bar which currently has the Miracle Bar decorations and menu, and it was fantastic! Nick made the best drinks and was polite and attentive. They even provided blankets for us since it was chilly outside. I will definitely be returning before the holiday season is over. read more

Floor 13 Rooftop Bar - Cocktail Bars Near Me - Phoenix, Arizona

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They get 2 stars which is only for the view. I thought the bartender was rude, passive aggressive and snarky. She said she had only been there for 3 weeks and came from working at a country club... Maybe that's where she gets her attitude. She quasi apologized later in the evening which felt forced and not genuine. The happy hour advertises half off appetizers and cocktails. Apparently, this means the half off alcohol is ONLY their daily special and not all cocktails. I even looked for the fine print and didn't see any mention of them referring to only their daily specials. This makes ZERO sense as their Wednesday and Thursday specials are beer and wine and 50% off either of those does NOT equal $5 (each daily special is $5, Monday-Thursday). On to the food ..We ordered the firecracker shrimp and the flatbread pizza. The pizza was ok but the shrimp tasted like it came out of a VanDeKamps box and they sprinkled it with hot sauce. It was terrible. I'll only come back if I bring my own booze and snacks as the view was pretty. I wish I hadn't tipped the bartender as much as I did as she deserved $0. If I weren't with a prospective client I would have made a bigger deal about the entire experience. read more

Great atmosphere, with a spectacular view. If you're looking for a relaxing vibe complimented with great drinks this place is for you. Floor 13 has great drink options, and bartenders that match the calm relaxing vibe. With a terrace/outdoor sitting that allows you to take in the sites and sounds of the city, while entertaining; guests, family, friends, and any other folks looking for a great time. This is definitely a gem, I'll be back to visit soon. read more

Floor 13 Rooftop Bar - Floor 13 entrance - Cocktail Bars Near Me - Phoenix, Arizona

We had such a great time here, the Christmas decorations were amazing! We ordered a few drinks and all of them were so good. I definitely recommend you check this bar out read more