When You Need Honesty More Than a Sales Pitch: Joey at Flood Solutions Sometimes you don't get to write a review about the service you received - you write one about the service you wish you'd received. This is that review. The Setup: Supply line broke in our rental. Sunday emergency. Joey at Flood Solutions answered his phone (on a Sunday!) and was ready to be at our door Monday morning. He came highly recommended from both our plumber and a personal friend, which in my book carries more weight than any Yelp rating ever could. Joey struck me as exactly what you want in a crisis: honest, straightforward, local, and knowledgeable. No corporate scripts, no runaround - just a straight shooter who knows his business. The Plot Twist: Unfortunately, I'm a renter, not the owner. The owner decided to shop around for days (while we lived with water damage) and ultimately went with a large, impersonal company that I can only assume had an "unofficial relationship" with the insurance company. What Happened Next Was Peak Corporate Dysfunction: Revolving door of different workers showing up on short notice Mold discovered (which I photographed and videotaped because I'm not new to this rodeo) Company initially denied mold existed- "its clean". Until I confronted with my evidence, worker claimed "he was told otherwise by his guys- but he'll call to doubel check"... the same guys I'd spoken to 20 minutes earlier before documenting everything Classic insurance company playbook: deny, deflect, cover But Here's Why Joey Gets Five Stars Anyway: Even though he didn't get the job, Joey remained professional and helpful. When I had questions about industry standards and proper protocols (because the big company's approach felt increasingly sketchy), Joey took the time to explain things clearly and honestly. No agenda, no sales pitch - just a professional helping someone navigate a bad situation. Meaning- i felt comfortable enough to call him and he never seemed to rush me off the phone despite him not getting the job! The Bottom Line: Support local businesses. Support honest businesses. Support people like Joey who answer their phones on Sunday and still show integrity even when they don't get your money. For anyone in North County dealing with water damage or flood issues: learn from my landlord's mistake. Call Joey at Flood Solutions first. Skip the corporate runaround and the shadow games with insurance companies. As for me? When I own my own place (and inevitably need these services because Murphy's Law), Joey's number is already saved. That's the real test - would I use them with my own money and my own home? Absolutely. read more

Mold and leak issues in your home are never fun. On top of the extra stress, the financial burden can be very heavy. Joey was very kind and reasonable when it came to pricing. We had received several quotes before choosing him. Joey and team completed all the agreed work scope, on top of even more requests that I made throughout the process. Joey took the time every day during the work process, to send me a detailed update of the findings. Thank you Joey and team! read more

Exceptional customer care and communication! Joey came out to my home and completed an inspection. He was prompt and courteous and answered all my questions. Thank you, Joey! read more

I had a pipe leaking in the ground floor of my condo where I had water damage and the water walls affected with mold and damage to the carpet. Joey was very communicative with me on every step of the repair from cutting out and drying the walls, patch, texture, baseboards, paint and carpet replacement-seamless from start to finish. There was no guess work involved. All of the sub-contractors were professional and thorough as they completed the work in a timely manner. I highly recommend Flood Solutions if you want the water damage to your home done right! Thanks again, Joey! read more

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Flood Solutions is a class act in the restoration business. I have had a number of leaks in various buildings, and Flood Solutions alwatys comes to save the day. Very thorough and professional. Joey is always willing to lend a hand and get the job done quickly. He goes out of his way to make sure things are done right. Thanks guys for all your help! read more

Horrid experience with this company. Extremely immature management. They parked in places they were not authorized to park on property, resulting in over $400 in towing fees I had to pay because they were blocking my access with their vehicles constantly.. instead of parking in the DESIGNATED SERVICE WORKERS PARKING AREA -which was 20 yards away from my personal paid parking spot. This issue wasn't just once, it was ongoing for 1/2 year and they did not listen or care. At this point they are refusing to simply half the towing expenses with me - which is more than reasonable. . I didn't hire them - the property management did. They stopped responding and hid once I brought up the issue with their management. I had to get the property management involved in order to even receive a response. This has been going on for over a half a year. I don't want them back. ever! Don't hire them - they don't take responsibility for their actions, a true mark they lack integrity as a business. Even if they did ever own up and pay half I'm still stuck with over $200 in towing fees for something I didn't do.. nothing about that is fair to me. So far I haven't received a cent and they're hiding. I will post pictures and evidence shortly. I have text messages asking them to stop parking in my paid space and my surveillance camera shows date and time they continued to park in my space and sprawl out their equipment. Horrid. I will update shortly. --- I found several negative reviews on Google for Flood Solutions. One review stated that flood solutions damaged things inside their home and then tried to hide and also things were stolen from their home from the flood solutions workers. Please search the internet. I also had items missing in my home. There are several negative reviews on the internet, not just Yelp. .. update - Flood Solutions contacted Yelp to try and remove this testimony instead of having integrity and fixing the issues at hand. How many other customers testimonies with horrid experiences have been erased? That is dishonesty at its core. Do not invite this company into your home. Extremely childish. read more

Flood Solutions has the absolute best customer support & service I have ever experienced. The workers are clean, courageous, professional & do an excellent job. Not only is the work superior but the communication is excellent. I received confirmation calls & text messages for appointments as well as following up with me for service completion. They worked around my schedule & are available on weekends. Joey is friendly, professional & quick to respond. I highly recommend this company!!! read more

We were very pleased with the results of our garage damage. They were prompt, efficient, pleasant, and always kept in touch. I would recommend them highly. M. Spring, Carlsbad read more

Stephanie is an amazing and trustworthy asset to the business. Her passion for helping people is incredible... She is a real connector and a great person to have in your toolbox! read more

Joey and Shaun with Flood Solutions saved the day! I called about a leaking water heater at 7am on a Saturday. I received an immediate response with my inquiry and they were out here by 9:15am and I had a new water heater installed by 10am!! I would 100% use them again and recommend. Thank you for such great work and speedy, kind service! read more

Stephanie with Flood Solutions is a person of true integrity. She can solve any problem, she is responsive and detail oriented. Thank you Flood Solutions and Stephanie for exceptional service . read more

This company is amazing! We are an HOA management company and use them a lot. They are very professional, detailed, and have amazing communication. The staff is amazing too specifically Stephanie! Holly Myers read more

My husband and I recently had a flooding issue in our kitchen of the condominium we are renting. The Property Management used Flood Solutions for the repair. The team was prompt, arriving exactly when they said they would. They assessed the damage quickly and were thorough in explaining the process. The technician was professional, knowledgable and efficient. The cleanup was spotless and the work was completed ahead of schedule. I would absolutely recommend Flood Solutions to anyone in need of flood restoration services! Flood Solutions has a loyal customer! read more

Joey was extremely professional and prompt in his response to my request for help. He was friendly, honest and helpful and assessing the problem that I was facing and provided a quote at a fair price. I would definitely recommend this business. read more

Amazing people to work with very very professional. When they said they would show up they would show up very prompt . Joey is very good at keeping you informed on what is happening and when they're going to be able to do work. The workmen make sure the area is kept clean every day when they would leave the project. It was a joy to work with everyone in the company that we met. read more

I worked with Stephanie and she was just AMAZING!!! She would follow up with me and made sure I was happy with the work that was provided and if there was anything else she could do for me. she is just someone that works great with people and responds quickly. I recommend Stephanie to anyone that would need any restoration done. thank you Steph! read more

Flood solutions did a great job remediating the water intrusion in my kitchen, repairing the damage and rebuilding my cabinets. I was really happy that they were very careful to make sure and preserve my granite countertops. I was aware of the risk that the counters could crack or break during the process and Flood Solutions took the extra care to prevent any damage. Joey and his tradesman were very professional. read more

Flood Solutions are great and I recommend them to everyone. They showed up on time and professionally performed every aspect of their job with a terrific staff. read more

This company is highly recommended. The quality of their work is excellent. It is very good value for what you pay.

Joey came out for a free inspection and was great! He was responsive, timely, and transparent. He gave thorough and honest opinions without trying to oversell like others who came to take a look at our flooring issue. Would highly recommend working with him! read more

Joey at flood solutions saved the day with mold remediation and tackling all the problems almost immediately. I can't say enough good things about this company, they are the BEST! Will definitely use them again. read more

Joey the owner Flood Solutions is a straight shooter. He assessed my leak from a sink to the ceiling below and told me it wasn't that bad and that I could probably do it myself for much cheaper. He said I did not need the full water restoration service that he provides and told me exactly what to do. Very grateful that I called him. If you want an honest assessment before you start a major repair call Flood Solutions. read more

The dry out was faster then we expected. Cane did a great job and talked me through the process. a few days later he came and cleaned up, left us with zero mess. One of the owners was able to access the site with in 25 minutes of the call. thanks for the great quick service. CM read more

Christian Acosta came out for the free consult/inspection and used his machine to see how much damage there was from a potential slab leak. He was extremely professional, very experienced and helpful. He was honest and told us that we actually didn't need remediation services because he only located a small area of moisture and that we could pull up the carpet and dry it out easily in that spot. His honesty and knowledge was great and saved us a lot of money. He took the time to check the garage too and other areas to make sure his assessment was accurate. I would definitely recommend him and Flood Solutions. read more

This is an update to my review from 6/6/23. As indicated, Joey & Christian did an excellent job in remediating our flooded kitchen. In the previous version of this review, I shared that after the job was done, it became difficult to contact Flood Solutions and resolve some minor outstanding questions from our insurance carrier. This led me to provide a less-than-positive overall review. Since that time, Joey has worked with our insurance to resolve the issues. We are not only very pleased with the quality of his remediation work, but we are now satisfied with the final steps in resolving the remediation and claims process. Accordingly, we have revised our rating, and recommend working with Joey and his team. read more

Joey and his team were there for my family in a time of need. Flood solutions walked me thru the whole process of getting my house repaired and really over delivered. I will recommend this company to friends and family going forward. read more

The person who showed up to do the initial inspection was courteous, kind, and knowledgeable. I also spoke on the phone twice with the owner who was so very patient answering my myriad of questions. Very personable. He also dealt with several emails from me. And more and more questions--always patiently! It's clear they know what they're doing and are willing to work with you to make you a happy customer. And I am! Thank you, Flood Solutions! read more

Joey was so responsive when I reached out about a ceiling hot water pipe leak that had damaged some drywall and insulation. As soon as we had the plumber repair the leak, Joey's team came out immediately to set up a barrier, cut out the damaged drywall and insulation and dry everything out. After three days of thorough drying, they replaced the insulation, re-drywalled the ceiling and put us back in paint-ready condition. We opted to retouch the area ourselves since it was in an infrequently used area of our home - saved us some money! The price was very fair - we got estimates from two other companies. Joey's was the best and he seemed like the easiest to work with - very responsive and communicated well. That turned out to be the case through the entire project - a good choice for us! read more

During this El Níno Storm I had flooding in my home. I'm a plumber and i know what great customer service is, and Tino was excellent. He came in and set up and took some of the worry out of the situation. If I ever need to recommend a restoration company this is it. Thanks guys read more

Flood Solutions is a local, family owned and operated business. I have used them for water damage personally, as well as referred them over to numerous friends and clients. The owner Joey is very professional, honest, caring, accurate, detail oriented and responsive. All of the owners qualities are reflected in his employees, their work and work ethic. They are the best and their workmanship is as top of the line. They have performed water remediation work including cabinets, tile, drywall, flooring and other restoration work needed due to water intrusion. Dealing with an insurance claim is stressful enough and they helped me through that process to ensure we received optimum coverage for all of the work needed. Having dealt with a local restoration company on my water damage claim on my Denver property, I realize Flood Solutions is echelons above in customer support and follow up. Flood Solutions is definitely a breath of fresh air during a stressful situation. I highly recommend their services. read more

In the middle of replacing flooring in my hall bathroom we unfortunately discovered some mold issues and reached out to Flood Solutions. Immediately they responded by having Christian Acosta come to my home and assess the damage along with the necessary steps to remediate the issue. The next professional we dealt with was technician Jason Gutierrez and like Christian his professionalism, responsiveness, sense of urgency & friendliness all made this what could of been a frightening experience a very pleasant one. I am extremely grateful for professional approach by Flood Solutions & their management team of Daniel & Joey Montijo! I would highly recommend them if you ever find yourself in this emergency situation. Job well done... read more

Excellent!! They were prompt and professional. Joey would text me everyday keeping me updated on the progress and the workers were always on time and professional. The room is perfect and doesn't even look like there was any water damage. I would highly recommend this company! read more

These guys were great! We had a slab leak and they took care of everything while we were out of town, remediating all the damage and leaving it very clean. They even taped up the open cabinet boxes to keep our toddlers out while we wait for dry wall. Highly recommend. read more

We are very satisfied. Flood Solutions does high-quality work that they stand behind. You can always find a lower price, but before you hire a local handyman, consider the importance of punctuality and professionalism. If Flood says they're going to be there at 8 AM, someone is knocking at your door at 7:45, anxious to get started. When the exterior door started sticking, someone was there immediately to disassemble the door frame, plane it down and repaint, all at no additional charge. We wanted a second back gate installed and without us asking for it, Flood built it such that from the exterior, it looks like a fence, not a gate. Very thoughtful! We've found our go-to builder. Hope they work out for you too. read more

Joey and his team have been great to work with. They are always friendly and have gone above and beyond to make sure our home gets the attention it needs. And been very kind to our dog (brownie points) read more

I had a pin hole leak in my ceiling and didn't realize it was leaking until it had saturated all the drywall in the ceiling, by then everything was ruined. A friend of mine referred me to Flood Solution, after I called them they had a crew come out within an hour. They immediately went to work helping me get my house back to normal. Thank you Flood Solutions read more

These people were at my place quickly to give me a free estimate. Then, they helped me further with my water heater damage. They were clean, polite, knowledgeable, and helpful. I would use them again in a second. read more

These guys saved the day for me! Being able to handle a job that tested positive both lead and asbestos, they took care of everything! When I was not able to get a plumber to the job when they needed one, they even coordinated that for me! This company is a top notch professional operation, I would not look any further for remediation needs! Thanks guys! read more

Joey has been changing his words even after he made a promise. You should ask him to record his words in writing, otherwise he will deny what he has said over the phone. His business is NOT trustworthy. Damage is done and lessons learned. read more

I had a burst water line and had to remove vanity, contain mold spores, fix water line, and restore drywall and bathroom finishes. Sam at Flood Solutions was exceptionally fast, professional, prompt, consciousness of home was amazing, and worked around our family of four with no disruption. This is the team you want to work with, all exceptional at their trades! No financial surprises, estimates given were invoices rendered. Followup and finish and clean up second to none. I HIGHLY RECOMMEND. Brian Phillips in Carlsbad. read more