Extremely unprofessional and unorganized. I purchased online one evening and never received a confirmation number or email so I immediately called the next morning.
After finally reaching the owner she claimed that there was no email confirmation or certificate to prove that I had made a purchase, it would just be in her files and I would just need to state my name when calling to schedule. She assured me that it would work and I trusted her because after all, I had proof of payment through my credit card.
11 months goes by and I call to talk about scheduling and she claims my minutes expired, although she didn't know who she was talking to. She suggested I could be one of three people who made purchases before her business practices changed. I actually wasn't one of the three people she mentioned, so apparently there are several of us in the same situation.
She was very rude when I wanted to discuss with her what had happened. I never once asked for my money back, I actually wasn't able to ask for anything because she wouldn't even allow me to speak after I said I wasn't any one of those 3 people. Eventually I even gave up on the idea of floating at her establishment because of her unprofessional manner in the way she talked to me.
I was just going to simply give the business owner my opinion on the way she dealt with the matter because I personally feel you need to confront the owner with the problem before writing a poor review. She would not allow me to talk and was very irrational when I asked her to please let me speak. She hung up on me and therefore I feel writing a review is my only way to let her know that it was very unprofessional to deal with a client in such a manner.
First, she could have sent a simple email confirmation with rules, restrictions and proof of purchase. Secondly, listening to a customer before one gets defensive would be some wise business advice. I wasn't even upset and just wanted an explanation but she wouldn't even know that because she instantly assumed I was angry and started ranting before I could even talk. I wasn't asking for any money back, I actually wasn't asking for anything other than to be heard. I wanted to let her know of my disappointment that I hadn't received an email confirmation or certificate with proof of purchase.
I simply trusted her by relying on my credit card statement as proof of purchase and I took her word on the fact that she would have it on file when I called. I regret the choice of trusting her as a business owner. To be honest, I have never dealt with a business owner with such bizarre behavior and business tactics. Research your float options as there are so many great float establishments throughout the United States and Fredericksburg Floats is NOT one of them. read more