Extremely unprofessional and unorganized. I purchased online one evening and never received a…read moreconfirmation number or email so I immediately called the next morning. After finally reaching the owner she claimed that there was no email confirmation or certificate to prove that I had made a purchase, it would just be in her files and I would just need to state my name when calling to schedule. She assured me that it would work and I trusted her because after all, I had proof of payment through my credit card. 11 months goes by and I call to talk about scheduling and she claims my minutes expired, although she didn't know who she was talking to. She suggested I could be one of three people who made purchases before her business practices changed. I actually wasn't one of the three people she mentioned, so apparently there are several of us in the same situation. She was very rude when I wanted to discuss with her what had happened. I never once asked for my money back, I actually wasn't able to ask for anything because she wouldn't even allow me to speak after I said I wasn't any one of those 3 people. Eventually I even gave up on the idea of floating at her establishment because of her unprofessional manner in the way she talked to me. I was just going to simply give the business owner my opinion on the way she dealt with the matter because I personally feel you need to confront the owner with the problem before writing a poor review. She would not allow me to talk and was very irrational when I asked her to please let me speak. She hung up on me and therefore I feel writing a review is my only way to let her know that it was very unprofessional to deal with a client in such a manner. First, she could have sent a simple email confirmation with rules, restrictions and proof of purchase. Secondly, listening to a customer before one gets defensive would be some wise business advice. I wasn't even upset and just wanted an explanation but she wouldn't even know that because she instantly assumed I was angry and started ranting before I could even talk. I wasn't asking for any money back, I actually wasn't asking for anything other than to be heard. I wanted to let her know of my disappointment that I hadn't received an email confirmation or certificate with proof of purchase. I simply trusted her by relying on my credit card statement as proof of purchase and I took her word on the fact that she would have it on file when I called. I regret the choice of trusting her as a business owner. To be honest, I have never dealt with a business owner with such bizarre behavior and business tactics. Research your float options as there are so many great float establishments throughout the United States and Fredericksburg Floats is NOT one of them.

My wife had floated before but I never had and I was looking forward to trying it. Unfortunately…read morethe nearest Float Center was an hour away so I was very excited when Float Fredericksburg opened. I didn't know what to expect or even what/how to do it. Stacey was great and explained the whole process. Once I was ready it took me about 10 minutes to get used to it but once I did it was amazing. I was so relaxed that I feel asleep until the session was almost over. Once out I felt like I had a full body deep tissue massage but without residual soreness of having the stress forced out. I will definitely be back.

The float pool was very relaxing!!! It's an hour long but didn't feel like it at all!!…read more I combined the float with a massage with Jeannie & it the whole process was so perfect!!! Definitely glad I chose to try it!! Will recommend!!

I really wanted to give a five star I promise! the staff is always nice and I like the fact I can…read morecome here to relax.

What a great place!! They were very welcoming and kind. The decor was very aesthetically pleasing…read moreand made you feel relaxed. This was my first time and the staff member explained everything and answered my questions patiently. I really enjoyed this experience and feel it will probably be a monthly thing for me. I was nervous about floating but needless to say I hoped in and the next thing I knew I was waking up! lol I felt very relaxed. I also enjoyed the hot tea. I would've enjoy it more if they had some sugar to go with it though.

Sold me a 4 Float package in January and told me they don't really expire, they just have to enter…read morethe expiration date because it's a required field in the computer. I'd used one of the four visits when the pandemic happened. So my first time back was in November 2020. At this visit, I was advised that the other two prepaid visits would expire if I didn't use them within two weeks and there was no way to extend the expiration. I would need to contact management with any further concerns. The location was nice, the float was great, and the relaxation room was relaxing, but I feel bamboozled for buying the 4 float package that 'never expires' only to be told they would expire. I absolutely do not recommend prepaying for visits without getting the details IN WRITING. IMHO, nice float location but the sales tactics were a little shady, though it could have been just one dishonest employee. Beware!

Had a lovely facial there with Courtney and it was awesome. My skin is now butter soft and I'm so…read morerelaxed. Highly recommend for anyone looking to treat yourself to an unpretentious spa day!

I love this place and have been coming here for years. Every service I've tried has been…read moreincredible; the facials, massages, float sessions, and lymphatic drainage are all top-notch. The staff is genuinely kind, knowledgeable, and always makes you feel comfortable and well cared for. The vibe is calm, relaxing, and welcoming, and the space itself is absolutely adorable. I can't recommend this place enough and will always send people their way.

We visited Mystic Flow Wellness for the first time for a couples' massage and a few other things…read morefor a relaxing weekend. Booking an appointment over the phone was an easy process and she was very helpful with making sure that we get the services that we wanted. Upon arriving, we were seated in the lounge to relax and before the massage started, our masseuses asked us for our personal needs and gave us time and space to get ourselves situated. The whole experience was amazing! We felt so relaxed and rejuvenated after our spa sessions. The prices are reasonable for me. I would definitely love to go back!

Mystic Flow is an absolute gem. From the moment I walked in, the vibe was calm, warm, and genuinely…read moreinviting. The staff couldn't have been friendlier or more welcoming, which set the tone immediately. The float itself was beautiful, deeply peaceful, and exactly what my nervous system needed. On top of all that, the pricing is excellent for the experience you get. I'll definitely be a repeat visitor. Phaedra E.

Alexandria, VA - my third time floating and I finally decided to try a float pod. Previously I had…read moreexperienced the more open float cabin. Sort of like stepping into an extra, extra big shower stall but with a float tub instead of a shower. I wondered if the pod would be claustrophobic when I shut the lid but not so. Firstly, I could sit up if I wanted without banging my head on the lid. Secondly, the lid has a pretty lighted star pattern. So when I laid back and relaxed into the just the right temperature water, it felt like I was looking out onto a big window of stars. And then I closed my eyes and had the very most relaxing hour. If one wants complete darkness theres a button for the starlight too. I will definitely return in the future.

Wow! Such a wonderful experience. Our first time for a float and we couldn't have been happier and…read moremore relaxed. Has spaces for individuals as well as larger rooms for couples. Calming, clean and relaxing environment. Go now and book an appointment. You won't be disappointed and you'll thank me later.

Immediately felt relief and positive energy when I walked in. Welcoming, friendly staff. Clean…read morefacility. As advertised, and it felt like a private spa. It's a small space, but not at all crowded. If I lived in Arlington, I would be a member.

Awarehouse is amazing- I had been looking for a place to do contrast therapy (sauna + cold plunge)…read moreand awarehouse has fantastic facilities for that. In addition I was surprised to discover a wonderful community of like-minded people. I had previously done breath-work and always found it relaxing but their breath-work classes are next level. They also host really great specialty classes like sound baths and mini-retreats which are also amazing. April, the owner, is so welcoming and kind and makes it a point to know her clients and remembering their preferences. I love it here.

Alexandria, VA - I purchased a Groupon for a float and decided a Friday night was a great time to…read morecheck it out. I noted in other reviews that it's mandatory to arrive 30 minutes early for first float orientation. This fact wasn't emphasized when I called to make my appointment so I can see why there might be some confusion. Perhaps setting first appointments for 1.5 hours might make this more clear. Upon entering I was greeted by a friendly staff person who requested I put on plastic slippers and leave my shoes begin. This was a nice touch. Later I noted the slippers are soaked in a cleaning solution. I appreciate this as the slippers can then be reused. Next the staff person gave me a quick tour and showed me to the video room. The video was one part advertisement, one part orientation and one part sales pitch to buy a franchise. This last bit seemed a little much given I hadn't tried the float yet but i understand this is business. I returned to the lounge to wait my turn. A previous floater had just come out and the staff asked how things had gone. Apparently the shower didn't function well but the float was good. My turn came up and I was escorted back. I noted there were multiple float pod rooms. I was given a quick orientation to the room. The staff person opened the pod and said "This is where the magic happens!" All I can say here is there must be a generational difference in this phrases meaning. The staff person left and I turned on the shower. Ice cold water streamed out. I fiddled with the tap trying to get some warmth. Eventually managed some lukewarm water after a great amount of time. Then I couldn't shut the tap off!! My float time was beginning as I heard the narrator began her instructions. Finally got the shower down to a trickle and stepped in. The water here was warm clean and comfortable. It took my shower jangled nerves a while to calm down but when I did I had an excellent float experience. The end of the float was signaled by a loud door chime tone. The shower situation was no better. This time it was scalding hot water. Really took me right out of relaxation mode pretty quickly. I left the room for some oxygen bar time. The staff person set me up quickly and asked how the soak was. I noted all the shower issues. She acknowledged them and said she could add a note to my file so I would be in a different room Next time. This part mystified me. Why not give new customers the best experience this time? Additionally she noted that the prior customer had said the same thing about the shower. Apparently we had both been in the same room. There were other rooms so I don't understand why subject customers to a non working shower. Overall the float was great, staff was kind, the place was clean, but I wouldn't return based on the shower issues.

The ambiance and customer service at the floating spa were great--very soothing and professional…read more The environment was clean and peaceful, which helped me feel relaxed. That said, I had an indifferent experience overall. There was a piece of hair left in the pod, which was a bit off-putting. They also require you to take your shoes off at the entrance and provide reused slippers. While they say they're sanitized, I personally would've preferred a fresh, unused pair. Despite those things, I did feel relaxed afterward, but I'm not sure I'd rush back.

Absolutely incredible care by Bethany! I couldn't stand up properly this morning and made a last…read moreminute appointment. Her care, skill and compassion was absolutely outstanding!!! I even extended my appointment because her work was so precise and healing. Thank you so very much!!!

Absolutely awful experience at Ninotch Spa. Today was our 1-year anniversary, and I booked a duo…read morefloat for my partner and me. We showed up early as instructed, only to find the door locked. Lights off. No staff. Nothing. Their sign said Sunday "By Appointment Only," yet apparently even when you have an appointment, no one shows up. I called their Bethesda location, and the first receptionist claimed we weren't in the system--even though I booked on Wednesday at 2:22 PM (I checked my call log and took a screenshot). Someone took all of my details including my credit card, but somehow my appointment "didn't exist." Then the owner got on the phone and said she actually could see me in their system but didn't know what happened. She blamed a software switch on Tuesday... but I booked on Wednesday. So that excuse made no sense. Her only solution was to ask if we could come tomorrow. No, we actually can't--because unlike her business, we plan ahead. I took the weekend off from my real estate schedule to celebrate. We booked a hotel in Tysons, hired a dog sitter, and made a whole day of this. And it was completely wasted. What really stunned me was the total lack of care. No apology that felt meaningful. No attempt to make it right. No offer of a complimentary service. Nothing. I'm a business owner myself, and I would never handle a mistake like this this way. Our anniversary plans were basically ruined because this spa didn't bother to honor our confirmed appointment--or provide any real remedy afterward. Don't waste your time or money here. If they can't handle a simple booking, I wouldn't trust them with anything else either.

The PEMF healed my son's injury so fast, it was truly amazing! The staff was really helpful and…read morefriendly.

Highly recommend RXR3 for recovery. I have been training for an endurance race and 1 PEMF session…read moreafter a long run and was not soar at all. And for about 2 days my RLS was nearly non-existent. Love the PEMF, LiveO2, and the new RegenPod!