Does not accept insurance except VA referral . Pricing seems…read morehigh to me $150 for 90 minutes as posted on line.

Yesterday, I received a call from Grace confirming my appointment that I didn't realize was today,…read morewhen in fact I scheduled this appointment for Monday, June 22nd... She then begins to tell me that in order to rebook my appointment I would need to put a card on file. I informed her I never put a card on file to book an appointment before, but she kept repeating herself AND I kept repeating myself. She begins to tell me to calm down... "BUT YOU'RE ASKING ME FOR MY CREDIT CARD INFORMATION AND NOT TELLING ME THE REASON" why. Her communication in explaining details is AWFUL and so was her attitude. After I keep asking why she needed my card information, she "THEN" tells me, it's because I WAS A "NO SHOW" to an appointment, but I didn't book on the 15th, but the 22nd and I would be charged $65 for a missed appointment. THEN I SAY.... That's why you wanted my card information. She wanted my card information WITHOUT initially and properly explaining why.. WHICH IS A BIG SCAM.. Inform people as to why you're asking for a credit card and EXPLAIN the charge... I refused, because I didn't book for today and on my schedule, it was booked for the 22nd. I WOULD NEVER RECOMMEND THIS BUSINESS to any of my colleagues, staff, animals or anyone else I know... GRACE was AWFUL in communicating and has the worse customer service I have experienced! Grace was rude, incoherent and WOULD not properly explain why she needed my credit card information! When I asked to speak to a manager, that was denied. So, I will write a very detailed and lengthy GOOGLE review! I will now go and give a full Google review of the customer service displayed from your employee GRACE.. Which she showed and displayed NO grace in her delivery, message or tone. I WILL TAKE MY BUSINESS & RECOMMENDATIONS TO MASSAGE THERAPY OF FREDERICKSBURG! The owner Christine Feducia was impossible to get a hold of... No one addressed my concerns or seemed to... Please take your hard-earned money to Massage Therapy of Fredericksburg if you want quality customer service.

Helen B was amazing! Located my troubled areas that have been causing me problems! These were…read moreareas that I did not know existed until she mentioned them and I felt them while she was working on them. These knowledge of medical massage is very impressive as is the care!!

Fantastic discovery for me just off Courthouse Rd on Rt1. Plenty of parking. They have a very warm,…read morewelcoming and spa-like atmosphere and is very tranquil. I had a lot of pain in my shoulder and my therapist knew exactly what to do. She was awesome. Prices are competitive without a required contract.

Mediocre massage. I don't even think these lad have their licenses. I paid for a one hour massage…read morethat was interrupted every 10minutes as the therapist had to get up when the phone rang or to answer the door. It was very annoying. Then when it was time to pay and I handed over a $5 tip she hounded me for $10 saying "your the first person that pays $5, you need to give more" I thought that was very unprofessional behavior and a good reason not to return.

This was a solid bet if you need to get in same day. Great massage, nice people, good prices. My…read morehusband and I were both able to get in with a therapist at the same time. It had the charm of my therapist needing to get the door chime a few times but I was fine.

Good luck trying to cancel membership acting signing up. I have been trying for 3 weeks to get…read moreahold of a manger to send me the forms needed to cancel. Emails are not being sent I have reached out and gone by the office manager Erin never calls back and conveniently is not in office when I come by

Stay away from this place!!! On February 2024 my husband…read moregave me a gift card for a massage. I had the massage and liked the therapist deep tissue technique . Against all my life experience of memberships I was naive enough to sign up for the monthly membership. The front desk team is trained to sell the membership and tells you every lie they can come up with to make you think that the membership is risk free. They assured me I could cancel anytime. When I tried to make my next appointment they told me it was the therapist last day. I had a couple of massages with other therapist and it was a waste of time and money. I tried to cancel the membership but the manager ( rotating door of staff) convinced me that she had hire 3 new therapists and that I would not have any issues booking appointments for deep tissue massages. I agree to stay. I found a therapist I like but she only works Monday-Wednesday 9 am to 3 pm. For us working people that is not convenient. She soon became booked and it was hard to schedule. I decided to cancel. I wrote a letter and hand delivered to the front desk. They took the letter but told me that I could not cancel with a written letter that I would have to cancel via a link the manager would email me. I received the link in May I canceled the membership. At that time I was told I had to make another payment because of their policy. I understood. By then I had 2-3 months worth of credits because they had canceled appointments at the last minute and then is hard to get an appointment with their one good therapist. I received a email survey to provide feedback of why I was leaving. I gave good feedback and let them know I was leaving due to financial reasons. The team and therapist were always nice to me so there was no reason to give poor feedback. I just didn't like having to take time off from work to see the good therapists. In my mind I had paid the last month and was free of this financial drain and stress. I never checked my bank to make sure the payments had stopped. Yesterday November 29, I received an email from Hand & Stone letting me know that my $79.85 monthly payment had been withdrawn. I had received emails from them before but I deleted thinking it was advertisement. I checked my bank account online and discovered that they never stopped taking my money after the membership was canceled in May. I am furious!!!! I called Hand & Stone, the young lady told me the manager would be in on Sunday 12/1 from 10am to 3 pm. I left a message to call me. Of course I didn't get a call. At 11 am I called and spoke with the same young lady. She said the manager wasn't there. I reminded her that she told me she would be there from 10 am to 3 pm, she said she came to work but stayed only for a second. I asked for a corporate number to speak with someone. She said they don't have a corporate number. It is obvious to me that this people are either incompetent or just simply unethical. Do yourself a favor, do not sign a membership ever with this people. You will only aggravate yourself. They say you will save money by signing up for the membership to received the discounted rate, however, when you check out, they ask for a tip for the therapist which it is understandable, however, on a separate tip iPod they change the fee from $79.95 to the " the market massage rate of $130.00" so you end up paying a higher 20% . The whole thing is built to screw people out of money. Stay away!

Wow! My wife bought a Groupon to come here. It took me a while to relax, but Antonia had me going…read morebetween consciousness and not. The massage was absolutely amazing! I will definitely be back. Loved it. Bring cash. Thank you!!!

I went to this center because of an excellent Groupon deal for a one hour deep tissue or sweedish…read moremassage. The center is in a good location and it's well maintained. I'm disappointed. The massage was average and the therapist was late for our appointment, so the massage began at 10:20 and we were done by 11. My massage was 40 minutes instead of an hour. The therapist did not close the door to the therapy room when she discussed my medical history with me. She smelled like cigarette smoke, so I had to hold my breath at times during the massage.

They want you to pay prior to getting a massage but say they only accept cash only tips. So you…read morehave to tip before even getting a massage if you want to use your card. I paid for an hour but she stopped at 30mins and asked for more money. I have already paid the $70 for the hour and gave a $20 tip. When I said no I already paid she just kept asking for more money. I got up and left at that point. If I could give negative stars I would. Massage to that point was mediocre at best.

If I could give 0 stars I would. I asked for a 90 minute massage. The lady took me back. After I…read morewas undressed and on the table, she came back in demanding I pay her first. Why wouldn't she mentioned I had to pay first, before taking me back and having me undress?? Then went I gave her the $100, she said she was only going to do 60 minutes because they might get busy. So I just paid the $60. They never got busy. At the end, i got dressed and opened the door to exit the room, and she cornered me, asked me to give her a good tip. After I tipped her, she asked me if I could give her more. Are you serious?! I wish I had taken the tip back! Honestly, the massage was just mediocre. I should have just gotten my clothes back on and just walked out when she said she wasn't going to do the 90 minutes.

I went in for an afternoon of treatments on a non student day, so it was a little less expensive…read morebut not deeply discounted like on student days. Therefore services were supposedly performed be graduates/professionals. The staff was polite, though I questioned the scheduling of my mani/pedi before my other services. SInce they would need to be very dry to do the facial/hand paraffin and massage. As it turns out the girl who did the mani/pedi did such a bad job it didn't much matter. She filed back and forth like a saw and then got the dark red polish all over my fingers and despite many attempts to clean it up, I still ended up with blotches of polish around my nails.(If I can I'll add a picture). The esthetician wasn't too bad though she had turned on the steam and then tripped over the machine. She ended up not using it at all (I assume she broke it since I stated that my main purpose for the facial was moisturizing.) I also said I used ultra gentle facial products and never alpha hydroxy... so I was surprised that she put alpha hydroxy on my face. When I got to the massage it made some sense since confused me with the friend came with that day, and it turned out they had mixed our charts. The massage room was cold, the music was loud and and the treatment was fast and jerky- not the swedish relaxing massage I had asked for. Going with the Spa at CTS saved us $20 over our second choice. When you're shelling out $175 to $200 plus tips the $20 isn't worth the total lack of quality. I warn customers as well as people considering being students if this is what the graduate.

I've gone here 3 times, once for a student massage and twice for a graduate massage. In each case…read moreI received a very skilled and attentive massage that focused on my problem areas. I have a lot of muscle tension in my lower back and issues with my shoulders and the massage therapists paid special attention to those areas to ensure the maximum physiological benefit. The prices were the best part. The 1 hour student massage was $25, and the one hour graduate massages were $35. There is a calming feel in the waiting room and the therapist arrives quickly to take you back to the well-appointed massage room. The heated massage tables and hot towels start working before you feel the oiled hands on the skin and muscles. I'm a huge fan of a good massage and I plan to make regular appointments here because the price is low enough that I can indulge more frequently than I probably need to. My last two massages were by Brandon who is well studied and passionate about the kinesiological attributes of massage therapy. Great service at a great price make me a repeat customer.