The night before Thanksgiving, 2025, I bought $200 worth of groceries and I bought a $50 gift…read morecertificate using a different credit card. When I got to my car, I hopped inside to put the gift card inside the thank you card I had prepared, so I wouldn't misplace it. I sat there and texted for awhile and wondered if I should use the restroom before I headed home to Sonora, which is a little over an hour away. When two cars in front of me pulled out, I took the opportunity and drove forward towards home. I decided to wait and unload the groceries in the morning when I was rested. I watched a little TV, and decided to go out and get the bag of nuts I'd purchased to snack on. You guessed it...there were no groceries in the car! I'd spaced out and drove away leaving my unloaded cart in the Riverbank Costco parking lot! I never even thought about calling Costco until later. They said their cart guys log in items found in the carts and said I should call back Friday when they reopened. When I called back, they said nothing had been turned in, but a stand-out worker named Marcos asked me about where I was parked and their LP guy would go through the videos. I didn't expect anything to be done. It was clearly my fault Carlos pursued the matter though and I went down today to talk with him. Unfortunately, he was called away on personal business, but referred me to Elizabeth, his manager. Elizabeth asked me a few questions and then asked if I would like to shop to replace the items or she could have one of her workers do it. We decided to go with the later as it was faster. Elizabeth said she would then walk me through the front door! When the great worker who pulled my order ( I wish I could remember his name) came back with my order. Elizabeth said she would now walk me out, I had to force myself from crying! What a team and what a caring policy. That's not the end of the story though, their LP (loss prevention) guy reviewed the videos from that night and saw another customer loading my goods into their car. Through the license plate, the LP guy (wish I knew his name too) found out who the member is and Costco will be contacting them. I asked Elizabeth if she liked working with Costco. She said she loved it. She had planned to go into teaching, but went to work at Costco and liked it so much she stayed. She has been there 16 years! She says now that she is a manager, her desire to teach is also being fulfilled... I had to get out of there cuz the tears were coming again, and I'm a macho guy! From what I've heard, Costco treats their employees well. That's how you attract and keep these winners I ran into! Happy Holidays everyone and thank you so much Costco Team! Tim Wiehe

I chose to shop at Costco Wholesale specifically because of their well-known satisfaction guarantee…read moreand return policy. Unfortunately, my experience at the new Riverbank warehouse completely contradicted what the company publicly promises. This was my first time ever returning jewelry -- a wedding ring -- and it was not a casual decision. Keeping the ring is emotionally difficult for personal reasons. Before coming in, I carefully reviewed Costco's return policy on their website and even printed it to ensure I was within their guidelines. I brought the ring in perfect condition, along with the original receipt and certification. Cesar, the employee who initially assisted me, was professional, compassionate, and began processing the return without issue. Based on the written policy and the interaction in store, there was no indication that my return was outside of guidelines. After I left, I received a call from the return manager, Cazandra, denying the return solely because "there was nothing wrong with the ring." That reasoning directly contradicts Costco's stated satisfaction guarantee. The policy does not state that an item must be defective to be returned -- it states that satisfaction is guaranteed. If a member is dissatisfied for any reason, the policy should apply consistently. Denying a return simply because the item is in perfect condition undermines the very wording of the guarantee. I was then required to return to the warehouse the next day to pick up the ring. When I brought a printed copy of the policy to discuss the inconsistency, I was met with resistance and an unprofessional attitude rather than a clear explanation of any written exception from Cazandra. The interaction lacked professionalism, empathy, and basic customer service. What was most concerning was that another return manager I spoke with did not understand why the return had been denied in the first place. That inconsistency suggests either a misunderstanding of company policy or selective enforcement. Costco's reputation is built on trust and standing behind its word. If policies are going to be applied differently than written, that should be clearly communicated to members. Otherwise, the satisfaction guarantee becomes misleading. This experience was disappointing, confusing, and completely avoidable. This would have been a 5 star experience if Sebastian and Cesar were the only ones assisting me through this process; unfortunately, Cazandra made it the worst experience I've ever had!

The night before Thanksgiving, 2025, I bought $200 worth of groceries and I bought a $50 gift…read morecertificate using a different credit card. When I got to my car, I hopped inside to put the gift card inside the thank you card I had prepared, so I wouldn't misplace it. I sat there and texted for awhile and wondered if I should use the restroom before I headed home to Sonora, which is a little over an hour away. When two cars in front of me pulled out, I took the opportunity and drove forward towards home. I decided to wait and unload the groceries in the morning when I was rested. I watched a little TV, and decided to go out and get the bag of nuts I'd purchased to snack on. You guessed it...there were no groceries in the car! I'd spaced out and drove away leaving my unloaded cart in the Riverbank Costco parking lot! I never even thought about calling Costco until later. They said their cart guys log in items found in the carts and said I should call back Friday when they reopened. When I called back, they said nothing had been turned in, but a stand out worker named Marcos asked me about where I was parked and their LP guy would go through the videos. I didn't expect anything to be done. It was clearly my fault Carlos pursued the matter though and I went down today to talk with him. Unfortunately, he was called away on personal business, but referred me to Elizabeth, his manager. Elizabeth asked me a few questions and then asked if I would like to shop to replace the items or she could have one of her workers do it. We decided to go with the later as it was faster. Elizabeth said she would then walk me through the front door! When the great worker who pulled my order ( I wish I could remember his name) came back with my order, an Elizabeth said she would now walk me out, I had to force myself from crying! What a team and what a caring policy. That's not the end of the story though, their LP (loss prevention) guy reviewed the videos from that night and saw another customer loading my goods into their car. Through the license plate, the LP guy (wish I knew his name too) found out who the member is and Costco will be contacting them. I asked Elizabeth if she liked working with Costco. She said she loved it. She had planned to go into teaching, but went to work at Costco and liked it so much she stayed. She says now that she is a manager, her desire to teach is also being fulfilled... I had to get out of there cuz the tears were coming again, and I'm a macho guy! From what I've heard, Costco treats their employees well. That's how you attract these winners I ran into! Happy Holidays everyone and thank you so much! Tim Wiehe

This is for the hearing aid individuals who have been most helpful. Aresenio who just helped me…read morewith a problem I was having with the aids and even though he was busy took care of the problem in about 5 minutes. There is also Rachel who has also been great to deal with and has helped with a great selection for my hearing aids. It was a great value for me. Great aids for a great price. Please let these individuals know that they are very valuable employees and very much appreciated!!

Found a huge carpet ( like 14 by something ) for 60$ . ( couldn't find cheaper elsewhere…read more Dosnt really have set hours Has something for everyone

Came in here and bought exactly what I was going to buy at Costco but I payed over half the price…read morehere. Yeah sometimes there not a whole lot but when there is its always good stuff. I love this place and I'm always asked where I get suck good deals and things yup it's this place. Recommend to who ever wants a good deal and nice things.

Whatever I need can wait cause I don't going anywhere else besides here. Even from 3 towns over,…read morecan't beat this place ~ A & A

From the owner: We have been servicing stores in the Central Valley for over ten years, dedicating our time and…read moreservice to benefit all our clients needs. We are looking forward in servicing many more new clients from our new warehouse.

This is a five star place. Very helpful staff, good prices compared to the box stores, and has that…read moresmaller family business feel (= they care). For example, recently I ordered something and when I realized it would not fit in my car they offered to drive it over to my home, on the spot, for FREE. My goodness. If only every local business cared about their customers like that.

From the owner: We are the premier electrical supply company in the market…read more We carry all the top brands you've come to know and trust. We are anchored by our power switchgear line Schneider electric and their lead brand Square D.

They had exactly what I needed for this old electrical panel pacific forest which were the new…read moreupdated breakers. Great service, price was right and excellent customer service Thanks Bay power!

they always seem to have what we need in stock. if not they can pretty much get it the next day…read more thank you bay power

I had an exceptional experience! The deals they offer are unbeatable, and their customer service is…read moretruly phenomenal. This outlet is a hidden gem.

I been coming to this place for a little over a year and I have always been able to keep my snacks…read morecloset, stacked up and get candy for parties and get extras for whatever the prices are amazing. The staff is amazing and the owner is a blessing.

I have to give this place a five star rating for the items they sell, the price they provide and…read morethe customer service. Though they are not as big as Costco or Sam's Club, they do have the items that hubby and I typically needs when we come by here. They have a huge selection of Torani syrup's, and a good selection of frozen items, such as goat and beef. Decent selection of produce and dairy products as well. Quality of service: A++ Quality of selections: A Price: very reasonable

Very good selection of bulk food and paper items Great for…read morenon membership arena Unique items for parties/luncheons. Better than a Smart & Final for kitchen equipment.

1 star review due to their HORRIBLE customer service…read more I was told I need to put a 20$ deposit to try on items form the mannequins since this was a new rule that the "owner" made up. If you don't purchase the item, you lose your 20$. I was told that they can remove items from the mannequin ONLY if I guarantee that I was going to purchase the item or by putting a 20$ deposit! I have never in my life been told to put a deposit down to try on clothes since the purpose of owning a store is to sell your inventory, yet I was not allowed to buy or try on items from the mannequins. This was ridiculous! After explaining that I want to purchase the item on the mannequin since I knew the size would fit me, that is when they took it out the mannequin. This whole process was really awkward since it shouldn't have occurred in the first place because as a customer I can purchase anything in the store. If they aren't going to allow customers to buy certain items then the owner/ front staff should NOT display it in store. Horrible shopping experience. Just go to the Turlock location instead of Modesto. If you're the owner reading this, please stop with that nonsense deposit. That's ridiculous.

They have great clothes in their great place for teenage girl and young women and girls in generalread more