Ordinarily, I don't complain but sadly I have to On this one. September 25, I purchased 6 jiggers…read morefor a local bar I manage unfortunately I mistakenly purchased the wrong size and they did not have in inventory the size I needed. Today, I decided to return them, albeit late and, was told they would not return the items because they had a policy against returning things outside of a 10-day window. Okay, understandable in theory but, any other store in the country would still give you store credit. NOPE, not this place. We found the transaction in their computer and on my bank statement an they still refused. Ridiculous. I will NEVER shop here or recommend this business to anyone. PLUS the owners started yelling at me when I have never raised my voice or used foul language.

If I could go with negative stars I would! Attempted to get help with different products and was…read moreunwilling to help! Don't waste your time.

They have what you need at a fairly reasonable price. The employees are friendly and helpful.read more

Great pricing! Great service! Bradley and his staff have been invaluable towards opening our…read morerestaurant. If you're in need of anything to do with a restaurant or kitchen, please do yourself a favor and go see Bradley and his staff. I can't say enough good things about this company! THE BOWL café at Pacific Ave Bowl.

Finally checked out this place out last month. I only came here to get some Torani syrups. They…read morehave a huge selection of different flavors including the sugar free ones and they even carry the Monin brand too. I only bought the chocolate macademia nut and lavender flavor. They even sell the pumps for the glass bottles so I got three of them. Will be coming back here to buy more syrups.

Bought a couple of things wanted to get brisket was a little too big but the price was decentread more

I was very disappointed with my recent experience at Restaurant Depot. I've shopped here many times…read moreusing a day pass and have always been able to bring my two children with me. However, during my most recent visit, I was told that because I was using a day pass, no one under 18 years old is allowed to enter. What makes this even more confusing is that they have a waiver posted at the entrance regarding children, but I was told that it doesn't apply to day pass holders--only to members. If that's the case, the policy should be clearly stated so customers don't make the trip only to be turned away. I'm not sure if this is due to new management or a recent policy change, but it's very unfortunate. I understand businesses have the right to change their policies, but clearer communication would save customers a lot of time and frustration.

Everytime I go in here I feel like I'm at a swap meet. Looks like store standards don't matter…read moreeither.

Firstly, the store is open to the public. I looked for some signs, but there was nothing posted,…read morebut ask and the answer was a resounding yes. I give five stars to any place that convinces me I need that bit of kitchen equipment. Not just replacements or duplicates, I mean stuff that does not exist in my kitchen. I have limited space in my kitchen and I do my best to avoid nonessentials. And there are not too many holes in my kitchen inventory. Since this is a restaurant supply store, I figured most of the equipment would be inappropriate for a home kitchen. And mostly it was. I really don't need paper napkins 5000 at a time. But every now and then I saw something that you don't normally see for the home cook. Now the restaurant size woks and pots were to be expected. What I didn't expect was the equipment that's clearly meant to cook individual size portions. Literally these were the cutest little woks I've ever seen. These were also the only woks where I had even the faintest chance of executing that professional chefs flip. I gave it a whirl and no luck. It's still too heavy for me. They did have some items that were on clearance. Now these prices are perfectly in line with other stores, possibly even lower. But way too late, I already have those. What a bummer. There's some stuff that automatically incited lust. But I already know this type of equipment should never be installed in a residential kitchen. For example, they had gas burners for restaurants. I seriously doubt anyone would run the gas pipes that you need to fuel these burners. I think they would violate most residential building codes. Nevertheless, they're awesome kitchen porn. I found the mix of kitchen equipment very interesting. The percentage of items that were clearly of Asian origin was very large. Here are all the missing doodads that *some* Asian markets should be stocking... Have you ever been frustrated purchasing equipment, where the plastic bits like the lids keep breaking and you can't find the replacements? Take a look at this place, the containers are standardized and so are the lids. Finally. I ran across some truly unexpected items. A lot of them were things you never think of like replacement knobs for pots, replacement wooden handles for woks. And you know those traditional brushes that your mom insist is the only way to clean a wok properly? They had it. They had it in the extra extra extra large size, but they had it. And sometimes it was just little things like the kitchen gloves that look like they would survive a tornado. Unfortunately, they were all latex and I'm allergic to latex. Oh well. Of course, there are the bits of equipment that are only useful in the home kitchen and obviously they are completely missing. Sometimes professionalism is too big of price to pay for giving up traditional cookware. If you're just glancing at the prices, they seem awfully high. But take the time to pull out the item and hold it in your hands. There is no doubt it will be heavier and probably has some interesting features that you won't find for the home version. Let's just say the wire racks will hold your cookies even if they're made of lead. And just to make my point, there was no nonstick anything anywhere that I could spot. For those of you who are looking for kitchen items that are a little bit out of the way or need something heavier duty than average. This is a great place to shop. On the other hand, many of these items are going to be too large to store easily or even to use if the dimensions of your kitchen equipment don't match. The Customer Service in the store was simply fantastic. They left you alone if you wanted to browse, and there was certainly plenty to browse. If you had questions or if you were getting serious about a purchase, they were happy to answer questions and make recommendations. 100% recommend if you are a kitchen equipment geek. You'll have fun even if you can't use any of it. 50-50 if you are looking for something unusual. Most items are only stocked if they are used in a restaurant kitchen. There's nothing that specifically aimed at home kitchens. For example, there are no kitchen appliances. Inventory fluctuates. I was delighted to find a silicone baking mat, but it only came in the half sheet size. My hopes for a domed wok cover rose high when I saw the display of Asian kitchen utensils. But the only wok covers I saw were clearly meant for the industrial size version and not for my puny home kitchen. I would say the store is not for everyone. If you love kitchen equipment, you'll enjoy browsing here and snagging cookware that you can't find anywhere else. For everyone else, most likely you find it disappointing since most of the equipment can be found in your regular department store except these are heavy duty. you may not want to pay the higher expense for an item that's going to outlive you. Or maybe we should all buy here instead of caving to our culture of consumption.

We went to Restaurant City to look for something specific we needed. We were looking for a splash…read moreguard to use while cooking, but they didn't have any here. We asked an employee, but he didn't know what it was, showed him a picture and he said they don't sell any here. So, overall just a solid 3. They didn't have what we needed.

Great selection and prices. Always friendly and helpful. Highly recommend for your cooking needs.read more

Love this used restaurant kitchen supply store. It's been open for 40 years!…read more Located on Freedom Blvd south of the Freedom Library and Safeway, with parking in front, makes this an easy to get to location. Hours as posted (I updated the hours, I submitted photo). Items they carry I did a pretty good job of taking photos of. VERY NICE owner. They have a lot of interesting stuff that I would actually use in my house (as opposed to only restaurant stuff). Fun just to browse some of the more funky stuff. I did my part - now it's time for others to go and show some love.

Don't recommend this place. The guy here was completely rude and very unprofessional. I would never…read morecome to this location again

The cost is insane and the kitchens are shared. As a chef, I prefer a real kitchen with a gas…read morestove, grill and traditional equipment. Personally, I do not want to have equipment that does everything for me. I enjoy filling my own pots, and cooking real burgers, using a grill etc. It reminded me of an "air fryer" kitchen. High tech German Equipment that is designed for "lazy cooks". I understand precision cooking. But typically if you are a good cook, you use your skills to achieve this. Additionally, I spent over $200 to prepare the owner food as he said he needed to try my food first. I am not running my business yet and that really hurt my wallet. Naturally, I wanted to provide them with exceptional food. They were blown away by my recipes and they were polite. However, I was not comfortable with the idea of being rushed into signing a contract and paying a $500 membership fee. $3500 a month for only 100 hours of kitchen time with multiple people. Additionally, I was not offered any form of monetary assistance or even food to prepare for them. This is one of the very few kitchens recommended by the Health Department in Sacramento and unfortunately they are not in business to help entrepreneurs get started. Eddy is in business to make a lump sum profit. Speaking of Health Department, he stated multiple times that he had connections in the health department and could guarantee getting my permits pushed through. I did not understand why he thought I needed that. He implied there was a lot of hoops to get over. I suppose that was his pitch to try to get me to sign up. The location is tucked away far from visibility in an office complex. They encourage you to use delivery apps and they do not offer commissary services for equipment. After a long and unsuccessful search in this area I found a true blue 24 hour kitchen in Livermore run by Michelle called New Tradition Artisan Kitchen. She blew me away with her customer service. She is working with me and the rates are the most reasonable I have found. The rates and accommodations make up for the trip there and back.

Chef Bruce's personality and his fun jokes are the highlights of the event. His instructions are…read moresuper easy to follow. He's attentive and very observant of our cleanliness, our likes/dislikes. He's personal and his thorough teaching helped us make a delicious meal! Laura is chef Bruce's best assistant. She's a female lead yet at the event took a step back into behind the scenes. Without her preparations, we would not have anything to cook with. She's friendly and caring. She took pictures for us throughout the event and send it to us promptly. The experience was wholesome. We had great laughs, delicious pesto gnocchi, delightful tiramisu and genuine conversations. It was a wonderful experience. Thanks a nicest bunch, Laura & Chef Bruce! Van Nguyen (Calyxo's Supply Chain cooking event)

I recently attended a cooking class with my work team, and it was so much fun. Pans on Fire is a…read morekitchenware store, with a room on the side for cooking classes. The store itself is really cute, with useful gadgets and cute towels and knick-knacks. I was part of a group of 12 for the Express Spanish class. There are many different cuisines to choose from, and different durations (e.g., express-1.5 hours, standard-2.5 hours, ultimate-3.5 hours). What made this class run so smoothly is all the prep work that was done ahead of time. Each member had their own apron with their name on it. The cutting boards, ingredients, and tools were laid out around the kitchen. Bruce, the owner/instructor, first gave us demos on knife technique, garlic crushing, and juicing with a fluicher (flat-juicer). Many of these tools are available at their store. Then we worked on different parts of the menu in teams of three. Some of us cut tomatoes, while other crushed garlic. As far as actual cooking on the stove, only 2 members were hands on. After cooking, we sat down at their dining table and ate our meal together. Menu: Gazpacho, Garlic shrimp, Pan con Tomate, Manchego y Chorizo Tostada. Everything tasted good, but my favorite was the garlic shrimp. Hygiene was very important throughout. Longer hair had to be tied, and once we washed our hands, we were no longer allowed to touch our phones. However, Bruce did a great job of taking plenty of pictures for us. Overall, a very fun way to socialize while making something together. I highly recommend this for a team building experience.

This is the best restaurant supply store in the bay area for home cooks for both selection and…read moreprice. 1) the home style cuisinart food processors have small motors. They aren't designed for making baby food, almond butter from almonds or grinding frozen meat into paste for making cha lua or hotdogs. Can smell the burning electric motor smell from home appliances. This smell is toxic and emits cancer causing chemicals. The commercial appliances here don't have that problem. Costs more but you have equipment which fits the task. 2) The home pizza ovens which are popular require peels to get the pizze in and out of the 800 degree oven. They sell both metal and wood versions. The pizza stones for home ovens are much cheaper here than Amazon because it costs more to ship heavy items and AMZN adjusts the price to reflect that even though shipping is "free". Prices better than online and you can see the quality of the product. They have both 16 and 12 inch sizes for peels, etc.. The newer lower cost electric/gas home pizza ovens are 12. They have bread baking pans and detroit pizza pans in stock! No need to go online to get them. The long handles for pizza peels make them unattractive for shipping. If they are shipped then price is 2x of what you see here. 3) Cutting boards, they have the fancy John Boos wood cutting board considered by many to be the best made to cheaper and lighter bamboo boards and poly ones. All come in larger sizes. Not the smaller sizes sold in costco. Much better variety here. Same comment as above for pizza stones. Cheaper than online because heavy items are expensive to ship. Will never get a sub $50 price for a large cutting board online but you can here. 4) Kitchen utensils, heat proof spatulas, long handled stainless steel soup spoons, slotted spoons; stainless steel serving tongs, thermometers, everthing 1/3 - 1/4 the cost of williams sonoma with more useful design like longer handles for deep stock pots. WS doesn't sell long handled spoons. spatulas, because most home cooks have cheaper small pots and skillets. 5) steamers, they have larger sized bamboo and stainless steel steamers for making dimsum. The Asian markets have a limited selection of steamers and WS or costco will never sell steamers. Designed for Asian cuisine. Steaming much healthier then other forms of cooking. 6) Glassware, they have the larger Picardie, 16oz+ in stock! They don't break. Most RS stores only sell cheaper imitations but they are the same price and the Picardie glasses here and lousy quality. 7) Plastic serverware; they sell larger dimension plastic serving platters; good for parties or home use. The larger ones made of porcelain are too heavy and difficult to store. They only go up to a certain size because of cost. Recently most serverware is more than 100-300 each because of inflation. They see reduced sales because of the increased prices and most places are transitioning to not carrying these higher cost items.

Excellent selection and friendly knowledgeable service. I have shopped here several times. Home…read moreCook

The worst Gaylord I've ever purchased and 1500 I feel I was totally scammed u can reach out to me…read morefor more info said 800 than jumped pricing to 1500 saying it was high end when it was dollar store crap