I want to write about my experience as a customer shopping there for the first time. I had just recently purchased a dress that I had to order in another color. I was told by the stores manager Joanna and another fellow employee that for shipping its $15 extra on top of the sales price. But if you order 3 or more dresses from the same venue, the shipping is free for all the 3 purchases. So I thought ok, I will purchase my dress now and I had to order a children's dress, and ended up getting reimbursed for the child's dress, because after I ordered it a sales rep said the size I needed was unavailable after I made the order, which the manager that made the order should have told me the size was unavailable before I purchased it. When my sister came with me to order her dress and I had to pick up mine, we asked again about the shipping charge and the stores manager charged my sister her shipping on top of the sales price. My sister had to pay for her dress in total before they shipped the dress. I asked the manager again we are ordering 3 dresses and we shouldn't be charge shipping. And since my other sister could not make it because she lives so far to purchase the third dress, myself and my sister who purchased the second dress made the third order when my sister and I picked up her dress when it was available. I called the day before and explained the situation to a sales rep and she understood. As I once again explained it to Joanna the manager of the store, and made some lousy excuse and said: No, I came in and bought myself a dress. And I said: of course I have to shop for myself for my own dress and fitting, and my sisters have to shop there own fitting. She talked to me like I was a child and was very ignorant. And she told me No they can't reimburse us for the shipping, even though their policy of 3 or more order purchases from the same venue, shipping is free. They just wanted to make their sale and money. When my sister and I had to order the third dress for our sister, the manager Joanna told me rudely that she called me back and I did not answer... I promise to GOD my phone rang once and I considered she mistakenly called. she left no message. So when I seen her again for the third dress purchase, she told me: "I called you and didn't I see the missed call"....I told her: "yes I did, you didn't leave a message." Very Disrespectful to talk to a customer in that manner. I have a health concern I deal with on a daily basis that causes my body to flare up in pain. And it was a day of pain for me and I couldn't deal with her and the situation anymore. My sister tried to explain to her about how we purchased three $139 dress plus $15 shipping and how its only fair we get our shipping reimbursed, due to the policy. And she said we can't....But to be NICE...we got the third dress free shipping, WOW. The same day I wanted to exchange my shoes that looked used on the bottom and she said they have no other pairs... she probably lied not to sound mean... but at this point, I was done with the place and customer service I received. She took $6 off toward the shoes and put that toward the third dress. The store manager Joanna wasn't very kind. I felt ripped off and my sisters and I should of had our shipping free since we ordered (3) $139.00 dresses, and shipping is free from same venue three orders or more. read more