Went in to check my car battery. Nathan assisted me and was professional, responsive, and very…read morehelpful. Much appreciated! Highly recommended!

i had been a customer for about 35 yrs or more. as of now, because of the way the manager, i…read morebelieve his name is gregg, tried to make me look bad infront of all the customers and employees. 1st off he was dead wrong about my issue! and 2nd, he was wrong about the way he spoke to me in the store.. absolute clown. ill be contacting corporate aswell with much more details about this incident.. do yourself a favor and go anywhere else but this store across from bank of the west on mchenry.. save yourself the headache of dealing with this a*****e

Tom was so kind and helpful. He guided me to the right product for my car and gave me very helpful…read moreinformation with a smile. I truly appreciate the wonderful customer service. It's not everyday you get to experience it! Thank you Tom and keep up the great work!

Tom and his assistant, I think it is Marcelanio, give very good and honest customer Service…read more.. that is why I always go there for my auto parts.

Piss poor attitude from the skinny white dude with the cap on and mustache. Work was fine but…read moreoverpriced. Arrogant assholes who maybe were mad I didn't buy anything and provided all supplies and just needed labor? Maybe looking down at older vehicles? I don't give a shit, honestly. 4-500 bucks (in cash) to change a fuse and install 2 Hella foglights is too much also. The lights still work and the work was clean and done correctly, but ill never go back due to the attitude of the manager? Desk guy? idk

Awesome customer service great selection of parts. They can get any Parts you need to customize…read moreyour truck. I had a lift kit installed on my Toyota Tacoma and I was very pleased with everything. A

Kevin was so wonderful not only pleasant but he put my windshield wipers on for me. He was very…read morepersonal. Great service. Will recommend to anyone.

thank you to the amazing manager that helped me install my new wipers, i am so grateful…read more i told a women over the phone i purchased them last week, and if i can bring them in to be installed, unfortunately she argued with me, even though i told her they were purchased through auto zone. i have work and was only available today to bring them. she still told me no. i still came to the store after another hour of trying to figure out how to install them. he came out to help me, but as he's coming out she's complaining that she already told me no over the phone. he fixed them for me in less than 5 minutes. it's sad that i was constantly denied, and being treated like a liar from this person, i work full time and had the confidence to replace them myself, but i couldn't figure it out, sadly she was so rude. so i write this review as a thank you to the manager that stepped up and helped me for a quick moment, a quick act of kindness really does a long way.

Great service, professional and knowledgeable. My experience was good, it is not easy to find and…read moretrust an automotive shop these days, but thankfully TCS showed me that some shops still have the core values and integrity like the old days. Thank you.

They are very knowledgeable, courteous, price was ok, but, I needed it done quickly, they got it…read moredone ! Thank you TCS

Here right now for oil change and mr. Scott helped me for the service …read more. He is very helpful, friendly and real polite 2 thumbs up for mr Scott

I AM NOT A CUSTOMER THIS IS IN REGARDS TO THEIR SHUTTLE DRIVER…read more I have tried to call and work this out but apparently no one wants to call me back. I had a parked car in front of a home as my son was at tball practice. Whoever drives there shuttle just about almost hit my parked car and blocked me in. I have license plate numbers as well as address of house to where this was at. Luckily the person behind me was also leaving so I could get out.

My 2024 Kia Seltos has been experiencing an intermittent issue where the vehicle grinds and…read moreshudders while turning. This exact issue previously occurred and was resolved through a recall update, but it has now returned. Since the vehicle is still under warranty, I scheduled an early morning service appointment with Valley Kia. Near the end of the day, I received a call stating they "could not replicate the issue" and therefore could not proceed with repairs unless they kept the vehicle for several more days to continue driving it. After checking the Kia app, I discovered that only 5 miles had been put on my vehicle the entire day. In other words, despite having my car for hours with an early appointment, only about 10 minutes appears to have been spent attempting to diagnose the problem. My service advisor, Robert, was professional and advocated for me to receive a loaner vehicle so the dealership could continue evaluating the issue. That request was denied by management. I cannot realistically be without my vehicle for multiple days when so little effort was made to investigate the concern during the scheduled appointment. When I arrived to pick up my car, I spoke with the service manager, John, about my frustration. Rather than addressing my concerns professionally, he responded in a dismissive and condescending manner, stating: "I just suppose you would rather us pay someone to drive your car around all day until we find a problem." I explained that my vehicle is under warranty and that I was concerned about continuing to drive a vehicle with a known issue until it potentially becomes a larger mechanical failure. His response was simply: "It's not on us if it's not under warranty." At that point, I informed him I would not be returning to this dealership for service, to which he replied, "That's fine by me." The only positive part of this experience was Robert, who treated me with professionalism and kindness throughout the interaction and even walked me to my car after seeing how upset I was. Any redeeming quality from this visit was because of him. I purchased my vehicle from Kia Country in Manteca and only came to Valley Kia because it was closer. Going forward, I will gladly make the longer drive to Kia Country, where customers are treated with respect and their concerns are taken seriously. My 2024 Kia Seltos has been experiencing an intermittent issue where the vehicle grinds and shudders while turning. This exact issue previously occurred and was resolved through a recall update, but it has now returned. Since the vehicle is still under warranty, I scheduled an early morning service appointment with Valley Kia. Near the end of the day, I received a call stating they "could not replicate the issue" and therefore could not proceed with repairs unless they kept the vehicle for several more days to continue driving it. After checking the Kia app, I discovered that only 5 miles had been put on my vehicle the entire day. In other words, despite having my car for hours with an early appointment, only about 10 minutes appears to have been spent attempting to diagnose the problem. My service advisor, Robert, was professional and advocated for me to receive a loaner vehicle so the dealership could continue evaluating the issue. That request was denied by management. I cannot realistically be without my vehicle for multiple days when so little effort was made to investigate the concern during the scheduled appointment. When I arrived to pick up my car, I spoke with the service manager, John, about my frustration. Rather than addressing my concerns professionally, he responded in a dismissive and condescending manner, stating: "I just suppose you would rather us pay someone to drive your car around all day until we find a problem." I explained that my vehicle is under warranty and that I was concerned about continuing to drive a vehicle with a known issue until it potentially becomes a larger mechanical failure. His response was simply: "It's not on us if it's not under warranty." At that point, I informed him I would not be returning to this dealership for service, to which he replied, "That's fine by me." The only positive part of this experience was Robert, who treated me with professionalism and kindness throughout the interaction and even walked me to my car after seeing how upset I was. Any redeeming quality from this visit was because of him. I purchased my vehicle from Kia Country in Manteca and only came to Valley Kia because it was closer. Going forward, I will gladly make the longer drive to Kia Country, where customers are treated with respect and their concerns are taken seriously.

I have never bought a car on my own, but Howard Saldana made it a very great first experience for…read moreme. He was very kind, informative, and patient as a first time car buyer! I definitely think if I were to get another car, I'd 100% purchase from him!

I just wanted to give a positive review for a visit. Fred went all out to help me with my vehicle…read more I appreciate all his help very friendly very fast. I can't say enough about Pep Bots !! 4/28/26.

Our family takes our vehicles here for whatever they need. Friendly and helpful, they answer all…read moremy questions and any concerns! Thank you Fred for being great