Great service and friendly people. This is now my go to shop for inspections and oil changes…read more Staff is first rate.

This is a hometown auto/truck repair shop with knowledgeable technicians and friendly staff. I have…read moreused their services since they opened and never been disappointed. They can handle diagnosis of obscure problems and will charge a reasonable amount for necessary repairs. They are sometimes busy so you should get an appointment, but whether it is for normal vehicle inspections, some little noise you can't figure out, or for major engine problems this is the right place to take your vehicle for repair.

I am truly delighted with the service I received from Roberts Service and Towing…read more My pickup was stuck in a gully at the bottom of my property (don't ask!) and I was really concerned about the difficulty of getting it out. AAA was unable to help. A very nice man from Roberts showed up within 15 minutes of my call and assessed the situation. He called for a large towing truck with a long cable to reach my pickup. It came promptly and they managed to get the pickup out with no damage to any of my plantings. They were fast, efficient, friendly and very reasonably priced.

We needed someone to come change our tire and this was the only towing company that was willing to…read morecome right away! They were also very nice, professional and affordable!

I had my car towed here from another shop on 11/5/2025 with a prior diagnosis suggesting a…read moretransmission-related issue. The previous shop does not work on transmissions, only engine and inspection work. I chose KS Automotive because they advertised free diagnostics, had positive reviews, and were listed as an AAA-certified repair facility. I later learned many of the positive reviews were for a previous owner. The business was sold to the current owner, Jimmy, about two years ago. My transmission diagnostic appointment was scheduled for 11/8. I received no communication that day. On 11/10, I was told that no noise could be heard and that the shop had "no idea what could be wrong." An oil change was suggested but never performed. No written findings, estimates, or diagnostics were provided. I followed up again the next day and confirmed the transmission had still not been evaluated. Over the next 20 days, no written diagnosis or physical documentation was ever produced to show that an issue of any kind had been identified. Diagnostics were repeatedly delayed until a specific technician (Kyle, who only works limited Saturdays) was available. Phone communication was inconsistent. I was left without my vehicle, without answers, and without updates for most of this time. My vehicle remained at the shop for 24 days with no written estimate, no written diagnosis, and no repair authorization provided at any point. All communication was verbal and typically only when I initiated contact. My request for transmission diagnostics has still not been answered verbally or in writing to this day. On 12/2, when I arranged for an AAA tow, the shop refused to release my vehicle unless I paid for "two of the three hours" of diagnostic time--despite never providing an invoice, itemized labor, or any written documentation to justify those hours. The tow truck driver ultimately left while the owner continued arguing with me over the phone during several calls. I requested an itemized invoice and stated I was willing to pay it at least twice during one of the calls. I was never given a number. AAA escalated the situation to a supervisor, who also could not obtain an invoice. I have since filed a complaint with the Attorney General. On 12/3, my family retrieved the vehicle in person. Only then did the shop produce two written estimates for the first time. Both documents showed a "creation date" of 11/10/25, but were printed on 12/03/25--after the vehicle had already been released. These estimates were never emailed, texted, or presented to me at any point during the 24 days the vehicle was in their possession. The documents listed only one hour of diagnostic time, and the fee was waived. The vehicle was released with no outstanding balance owed or paid. I am sharing this to warn others to carefully review the shop's current communication and documentation practices before choosing them for diagnostics or repairs. My experience did not reflect what was advertised or expected, and I strongly encourage others to consider alternative options. The shop was not what it once may have been.

I had my vehicle dropped at KS Automotive by a AAA tow truck. I don't live in the area and we just…read moreneeded a tire. Unfortunately this mechanic does not deal in tire replacement. I was very upset and didn't know what I would do. The owner of garage went out of his way to help me. He called a tire store, found they had a tire. He Jacked up my car, took the flat tire off and had his assistant drive my husband to the tire store to get a new tire. Upon their return he put on the new tire and asked for nothing. These people were a God send and I would highly recommend them. They completely saved our day. THANK YOU!

What the hell is the point of being open until 2pm if customers come in at noon and are turned away…read morefor something as simple as an inspection? I know the whole world is a fucking joke these days, but this place is the main act.

Absolute SCAM artist shop DO NOT TAKE YOUR CAR HERE for routine service. Especially STATE…read moreINSPECTIONS. 2 month old wiper blades failed the Inspection PASS, in order to pad the Bill $70, declaring a need to replace BEFORE passing. Never use this place!

Mike is a super busy guy, but a master mechanic and body work expert. One of the last good places…read moreto bring a classic in the area for work, just be prepared to wait a bit to get in.

This was my first time using Phillips, my company brings some of their vehicles over to them for…read moreinspection and thought I would give them a try. I brought my car here on Monday (8/1) due to a noise that it was making on the left drivers side. Drop off was a bit confusing as the front door was open but there wasn't anyone at the desk and I waited for about 5 minutes or so and had to walk around to find someone. A gentleman came from the shop area to help. He was pleasant and took my information and promised to give me a call with the diagnoses. I had informed him that it was my only vehicle and that I would need it back ASAP to be able to get home, he assured me that I would hear from someone that morning. I heard back from them at 11:57AM and they let me know that the strut mount and ball joint on the left side were broken and needed to be replaced. She quoted me a price of $350.00 for each and told me that it wouldn't be any higher than $700.00. They didn't have the strut mount in stock for my car and they would have to order it and it would arrive the following morning. I agreed to these repairs and we both hung up. Tuesday morning came and about 11AM I called over to see if the part arrived and to discuss how we were going to handle the payment. The owner indicated that yes the parts arrived and that they would be working on my car that afternoon and it should be completed. I said okay and thought everything was fine. By 4PM I had started to call them to find out the status of my car as I was getting ready to leave work to come over and wanted to be sure that it was completed. After about 1/2 hour I got a call back and was told that it was done and they "just had to get the paperwork completed". I said okay not a problem and asked what the total was and was told "once the paperwork together we can let you know when you arrive". I made my way over to them about 10 minutes later. Once I arrived a gentleman asked me to have a seat they were just finalizing the paperwork. After another 10 minutes a female walked in and we said hello and I continued to wait. After another 10 minutes the female asked me to come up to the desk she was ready for me (at this point I realized it was the owner), I came up to the desk at which time she handed me a bill for $1,041.53 which was significantly more than the approx. $700.00 which she quoted me. She then proceeded to tell me it was because they replaced the right side strut mount as well due to it being a "safety issue" and would not pass inspection. While I understood the safety issue and it not passing inspection that was NOT what my car was there for. It was there for the noise on the left hand side of my car. When I asked why repairs were done that I had NOT authorized I was told that the mechanic felt since it was a "safety" issue and the owner wasn't around to call me that he would just replace them. When I pointed out that this was unacceptable the owner proceeded to tell me that it wouldn't pass inspection (yes my inspection was due) and that it was a safety issue. While I told her I understood all that my issue was WHY DIDN'T ANYONE CALL ME TO GET AUTHORIZATION. More than likely I would have approved it, however, NO ONE called me. It wasn't like they gave me a discount on the price either. It was the same amount to replace the left side (including labor) as it was the right side. I was then "forced" into an agreement to pay the difference by the end of the month, however, I didn't agree with this, however, they were holding my keys hostage and I had no way to get home and felt I had no choice. I understand mistakes happen, but I didn't authorize this work and I can't verify if in fact the mount was bad as they didn't show me the part etc. There was no issue with the right side when I brought it in and believe that I was taken complete advantage of.

Horrible towing service outrageous pricing worst company I have had to deal with. if you need your…read morecar towed I would go else where

upcharging out the ass and you mfs under these comments calling them honest I don't understand it…read morelmao 560 for 3 days is crazy asf plus 75$ for a tow they were closed my car been towed multiple times and I was never treated like this take your money to a place that deserves it these mfs getting paid for nothing

Professional quality work. Excellent care and communication.. reasonable pricing …read more Alycia and Craig clearly care about their customers and do their best to provide excellent service.

How often is it that you find a friendly tow service that really handles your car carefully ?!…read moreNever ! But holly OaK is that gem ! I called Monday am , they had my car picked up in barley anytime at all . When the driver arrived he only needed my key and since the car was leaking coolant didn't even have to start it up . He handled the vehicle super professionally and probably has been the best tow service I have ever used . I was recommended to them by mighty muffler and absolutely understand why they sent me there . Thanks so much !

If anyone is looking for a stellar business, that out performs all the rest, this would be the…read morecompany you want to take care of your cars repairs and bodywork needs! This will be our 6th? time using Downingtown collision for our five children and ourselves over the years. From fender benders (our mistake) to oops accidents from others, this team is unparalleled. Staff is over the top accommodating, where it's not even a question when it's time for something as stressful as a bodywork repair to be done. This is who we go to. Great communication, excellent work, support, staff, phenomenal, and best part of all is when the car is returned to us it's in cleaner condition than it was when we purchased it. Thanks once again for a fantastic impression

Exceptional in every way. Marked by patience, courtesy, superb repair and restoration.read more