I couldn't agree more with Patti D's enthusiastic review of computer repair services provided by…read moreChris Marchalleck, owner of this outstanding local business in St. Augustine, Florida. When my laptop's hard drive died in the middle of an important professional work project. Chris helped me get back in business with efficiency, speed and good cheer. I'm grateful for his emergency help. (Unfortunately, I don't seem to be able to let other consumers know about Ancient City Computer Services through Google, which has mishandled Mr. Marchalleck's account and impaired his ability to promote his own business online. For the benefit of those consumers, I hope Google rectifies this unfortunate situation as soon as possible.)

I was referred to Ancient City Computer Services by a friend. What a good friend they are. Chris…read morewas great to work with. I cannot say enough good things about this experience. Somehow, Microsoft 11 got corrupted on my laptop and it would not load. As with most of us, I keep quite a bit of important information stored on it. Chris diagnosed and corrected the problem, and had it back to me within two days. The cost of this repair was extremely reasonable. I highly recommend this company for your computer repair needs.

Fixed Mt Samsung s10 ( reinstall back glass and new battery) at a very reasonable price!read more

Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks…read moreand acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn

I have already reviewed this store under my real name, Patricia Mandes. Read that review to learn…read moreabout my first experience with The Computer Guys. The service is terrific. I've had another experience, which I'll describe when I get my iPad back.

They were knowledgeable and helpful. Charge was reasonable. Fixed the problem and cleaned up…read morevirus and malware. Was ready for pickup at time they said.

I've used them many times for quick upgrades or repairs for their convenience. I can do much of it…read moremyself but they save me the trouble. I just hired them to professionally wire my home network and cameras for stability. They did a great job. I've been happy with their work.

Highly recommend. Can't say enough good things. Very knowledgeable with fast, friendly service and…read moregreat rates. When having a serious problem with my iMac 27, they picked it up from my house, fixed the problem quickly and brought it back all for a very reasonable price.

The hard drive on my computer went out. He said the data was not retrievable and a new solid state…read morehard drive would be $175 for a one terabyte. A one terabyte hard drive can be purchased on Amazon for $40. And all that's required to replace it is a 5 minute job of removing the cover and plugging in the new drive. So he charged me $100 for turning it on and off. I took the computer to Jacksonville and was charged $130 for the same hard drive he offered to install. My data was retrievable. My desktop was restored. The company reinstalled quick books and Microsoft word for me. Don't waste your money on this company.

DO NOT GO HERE- horrific customer service and spoke to me like I was incompetent. I dropped off a…read morelaptop to be repaired and when I spoke to the gentleman on the phone, he was curt and rude. He asked me, "have you checked your voicemail? I won't repeat myself after what I said in the voicemail, etc" after checking my voicemail three times, I never received any voicemail from the computer repair place. They were unable to fix my computer (understandable, as things happen that are beyond a persons control) but I was appalled with their lack of customer service and rude demeanor. Will never recommend this place.

Alright, I'm about to deliver a weird type of review for the Computer Doctors in St. Augustine. I…read morenever actually had any work done by the employees, however I feel it's fair to write a review based on my experience and recommend this place to anyone needing some software work on their compooters. I recently had an issue with a zip drive that contained some important files, so I had stopped in to see if they could help. They did all that they could, but it turns out it wasn't a software issue, but hardware failure in the zip drive itself. They recommended a local business in Jacksonville that could help me out and gave me all the information I would need to contact them. I really appreciated the fact that they made a legitimate effort to help me out, and when they couldn't, recommended someone who could, and didn't charge me for the time. On top of that- the employees there were SUPER friendly and seemed to know their stuff. Although they didn't solve my issue, I left with a smile on my face. Like I said- they seem to be more in tune with software issues here- your computer infected with viruses, or running slow, or maybe are you in need of small upgrade or some new programs? This is definitely the place to go. Stop in, ask some questions, they'll help you get where you need to be. Any other issues? They may not be able to help, but they can point you in the right direction. Like I said- they didn't actually fix my issue but helped me out, and I would definitely say if you had any other issues, they would be able to take care of you here.

I went in today looking for 4-pin adapter to get from Molex to jst plug types. I wasn't sure this…read moreexisted, but it makes sense. She claimed no knowledge of anything like that. I showed her pictures of the two connectors. She started going on about different power outputs on each strand of the power loom and then I knew she just wanted me to bring my computer in and pay. Be careful down there. Some more self education once I started learning the terminology...$7.99 at Walmart.

In a world where you can be anything, be kind. Meeting Jim from ServicePros USA was one of those…read moreexperiences where you feel like you've known him forever. His approachable warm demeanor immediately puts you at ease when you are freaking out because your MacBook crashed out of nowhere in the middle of your masters assignment. Ever get a folder with a question mark on it on your MacBook and went into panic mode? After a quick google search, ServicePros USA came up, so I reached out. Speaking to him on the phone, you immediately know he knows what he's talking about, but not in a self-assured way. He takes the time to explain what he means, and that means a lot coming from a woman who thinks the perfect fix is restarting her computer. Within 24 hours of dropping it off, Jim did a system check. Although not fixable, it delivered the information well, and talked me through options. As a student, I appreciated his candor and his understanding and not charging for a diagnosis with all the stresses of coronavirus, it was a moment of brightness and kindness in a stressful world. All I can say is Jim, thank you, and I hope I can repay your kindness one day. If you are in the area, visit Jim at ServicePros USA - he is hands down THE BEST! (I did visit another store before, and was charged, and had a bad experience, so trust me!) Leave the fate of your device in Jim's hands and you'll be glad you did.

From the owner: Service Pros USA. St. Augustine Computer repair and service. We have been offering technology…read moresolutions to home and business clients since 2000. We also offer a full spectrum of services including custom websites, Printed materials and graphic Services to suit your company's needs. Voted Best of St. Augustine!

I foolishly allowed a thief/hacker to access my laptop, that had access to every bank account,…read moreevery password, every bit of identity information about me. I was panicked as they got into my bank accounts and wrecked havoc. Working with Wells Fargo Bank, they recommended iTech Repair for the clean up of my laptop. To add to my panic, I had to take a flight later that same day. I went to iTech and spoke with the very personable Nick, who was certain they could quickly and professionally accomplish the malware removal, virus removal, and computer security remediation for both my laptop and mobile phone. iTech went to work and within two hours cleaned up my phone and laptop, which was heavily infected. They were courteous, responsive, professional, thorough and efficient. Clearly they knew their stuff. They provided me with a list of infections that had permitted access, which I then could provide to the Wells Fargo Bank fraud investigation unit. Fast, efficient, engaged, polite, responsive and cost effective. I'm greatful to the iTech crew for their efforts and appreciative of Nick's courtesy and explanations. I totally commend them to you without reservation.

Brought my phone in at 3:15 and was told it'd be 2-3 hours I live 30 minutes away so just hung out…read morein the area . Received a call at 5:37 saying that It would actually be 2-3 days that they had to order a screen. I just picked my phone up(broken still because I will go somewhere else) complete time wasted no apology or anything when I picked up my phone either.