We have been coming to this store at Hillsdale Mall for over a decade. Although the store has…read morerelocated within the mall three times, it has retained the same store manager and consistently delivers friendly, honest customer service. That's what has made it our family's go-to luggage store. We are loyal Tumi fans when it comes to luggage, and I've also found that this store consistently offers very competitive pricing.

Great service. They shipped in a piece of luggage I wanted at no extra charge…read more Tony was our salesman and was extremely kind and helpful.

I don't usually leave or even look at reviews for retail stores (just food and services) but god…read moredamn I had to on this one. For being in such an upscale mall, the lack of help in store should be an SNL skit. The worker (long haired guy) stood there like a mannequin. No eye contact or even a hello let alone asked if we needed help. Dude is either the owner or the owner has no fvckin clue. Hell maybe they're just laundering money out of this place and don't care

I'm not sure what is going on with the other reviews but I had quite the opposite. I had a last…read moreminute work trip come up and needed luggage. I came in close to closing and was helped by the gentlemen there. He knew a ton about Briggs and Riley and I walked out with my luggage at a good price! I just got back from the trip and the thing is holding up amazingly. Would recommend this shop if you need help finding the right thing.

This store is stock to the brim will all of your luggage and traveling needs…read more Every travel accessory imaginable lays between these walls. The have a great selection of Bagalini's in so many shapes colors and designs. The mecca of bagalini's. The prices are top knotch primo though. I had to price compare on Amazon and of course found Amazon to be less expensive. They do have some top name brands. I found it hard to spend $800 on 1 suitcase. I'd only spend that much of it was a "self packing" suitcase. If I can create one, I'd be rich. The gentlemen was very helpful. One solo guy who was able to multitask like a luggage super hero.

EXCEPTIONAL service and product knowledge! Best place to to obtain advice and prepare for travel…read more Extensive product lines in stock. A real gem for our community.

Stopped in to begin looking for a suitcase to check as luggage for an overseas trip. Destiny was…read moreincredibly helpful. She cheerfully described my options for purchase, including the pluses and minuses of each. She is clearly well-trained to know what they're selling. Would recommend to others.

We stopped by The Luggage Center on a whim on New Year's Day and were immediately greeted by Ali,…read morewho was incredibly helpful from start to finish. We've been on the hunt for new luggage and decided to treat ourselves to a pre-wedding gift, and Ali made the experience effortless and enjoyable. He took the time to walk us through the different options and showed us how everything functioned, which made choosing so much easier. We ended up purchasing the Briggs & Riley carry-on along with the attachable duffel, because we absolutely refuse to check luggage! Such a great experience overall. Knowledgeable service, no pressure, and exactly what we were looking for. He even monogramed our initials on them! Highly recommend!

Personal service by an extremely knowledgeable sales lady. Large selection and price range.read more

I came in browsing for a good buy and good functional lightweight luggages. I wasn't expecting to…read morebuy new luggages, but the salesperson was so attentive to my needs and matched me perfectly to a set! It didn't break the bank and I'm super excited to travel with new and improved lightweight luggages, which are normally super expensive.

Great selection. Very knowledgeable staff. Much better than ordering online…read more Got just what I needed.

Lovely people and store! I had a problem with a bag and they were most kind dealing with it.read more

My never ending travels with my never ending search for the perfect luggage lured me in today…read more Edward's Luggage is replaced with new ownership. Pretty much the same selection of high end products. I been thinking of a 18"RIMOWA carry on. The very knowledgeable sales associate (same fella from Edward's) explained that Louis Vuitton purchased the company about a year ago and some of the sizes are no longer in production. He did check if it might be available, but nope. I appreciate his attention and willingness to help. Of course, RIMOWA luggage starts at $750.

Hunting for a new overhead carry on that will accommodate all airlines foreign and domestic without…read moreworry I had my work cut out for me. With each Airline having their own rules, weights and dimensions I had to go as small and as light as possible. After hunting at a few other locations I was directed to Innovation in Walnut Creek. Thinking I knew what I was looking for I was introduced in Christopher who knew which questions to ask me. As we pondered my concerns, likes and dislikes we narrowed it down to exactly what I was looking for. Very grateful to Christopher for being tolerant, patient in my search. We were lucky we bought their last two of Eagle Creek Expanse Hauler at $110.00 each. He recommended we pack it to make sure it will accommodate our needs. As we did and love it we will not need to return it in 30 days. After I dismissed the need for wheels and hard cover I was sold. Thanks Christopher for having and finding my new travel companion.

I had a great experience this morning May 1, 2026. I had a return which was very nice and easy. I…read morealso bought a couple of gifts. The woman that helped me, I wish I could remember her name. She was so helpful. I will be back!

I bought over $3000 of merch but came back to return portfolio that didn't work out for my son…read more While I didn't have my receipt, I had the transaction number, the DL, and CC used to purchase the item (which is what you need when no receipt is present). Soraya refused to process the transaction in spite of hearing two other Tumi stores say that this is protocol and a return should be accepted. Worst customer service ! She needs training

Not helpful at all. Really needed on the spot repair as my was falling. Worker wasn't interested in…read morehelping at. I think he was eating lunch. Won't go back. The only place to go is Tony's in mill valley

Incredible work at reasonable prices. I've taken in belts and shoes with excellent results…read more Remember your cash or check.

The moment I walked in, I was helped immediately. I usually used to go to SF to buy luggages for…read moregood prices but this place was much better and had better prices! I cant believe I never knew about this place. I was stressing a day before my trip but thank God this place is here. If you are in the area its a must to see this place! I'm surprised that there wasn't any yelp reviews.

Great traveling store! This is our go-to spot for all our traveling needs and they have very…read morefriendly and knowledgable staff. I always find everything I need. Great quality products, highly recommend it!