I had a great experience this morning May 1, 2026. I had a return which was very nice and easy. I…read morealso bought a couple of gifts. The woman that helped me, I wish I could remember her name. She was so helpful. I will be back!

I bought over $3000 of merch but came back to return portfolio that didn't work out for my son…read more While I didn't have my receipt, I had the transaction number, the DL, and CC used to purchase the item (which is what you need when no receipt is present). Soraya refused to process the transaction in spite of hearing two other Tumi stores say that this is protocol and a return should be accepted. Worst customer service ! She needs training

I've had nothing but great service at the Corte Madera store. I usually deal with the manager cause…read moreit seems she is almost always there. Love everything I've purchased for myself and my wife. All on sale.

I purchased a jacket from Eddie Bauer online. I noticed immediately that a lot of the feathers were…read morecoming out of the jacket. I thought this may be normal because it's brand new and that they will eventually stop coming out. They did not. I've had it for about three months and the feathers continue to come out. I washed it once according to the washing instructions in hopes this would solve the problem but it didn't. I contacted their customer service three times and they never responded. I went on their chat option on their website and expressed my concerns with the jacket. They were most unhelpful. They told me that I need to take it to an Eddie Bauer store but there isn't one anywhere near where I live. I purchased it online not at a store. They said it's been over 60 days since I purchased it so there is nothing they can do. I told them I have been trying to get in contact with them for weeks but nobody responded. They couldn't care less and said the best they could do is offer me 20% off which was about $12. What a joke. This jacket is obviously defective but they wouldn't do anything else for me. Their products are terrible quality, overpriced and they have horrible customer service. Don't order anything from them because you will be disappointed.

Not helpful at all. Really needed on the spot repair as my was falling. Worker wasn't interested in…read morehelping at. I think he was eating lunch. Won't go back. The only place to go is Tony's in mill valley

Incredible work at reasonable prices. I've taken in belts and shoes with excellent results…read more Remember your cash or check.

"People are dying in the world, and you are making drama over shoes." - is a beautiful quote I…read morereceived instead of an apology when picking up destroyed shoes. Brought 3 pairs of suede shoes for cleaning. When I arrived to pick them up, one pair was ruined - all discolored plus suede was treated incorrectly with water, so it all shrunk. When I pointed it out, I was not met with an apology, but instead, and I'll quote: - "they are supposed to be this color" - "no, they are supposed to be all white" *shows a photo* -"they were already like that, otherwise you wouldn't have brought them here!" -"they were only dirty next to the sole, now they are entirely discolored. Also, this pair was over $1k - how do you suggest we resolve this?" -"are you seriously making drama over a pair of shoes? People are dying in the world! And there are better ways to spend a thousand dollars than on a pair of shoes! You can just take them but you will pay me for the other 2 pairs!" The man clearly didn't know how to clean suede, and I would have really appreciated it if he would have been honest and not accepted the job. Instead, he decided to attempt it, which resulted in permanent damage. The craziest part, still, is how aggressively defensive he got, refusing to take any responsibility and making inappropriate comments. For that last part of the conversation he was even kind of yelling at me already. I was frankly just a little intimidated by this man, so I gave him whatever payment he was demanding and quickly left. Nuts!

Had my watch for six months. Never fixed it. If you can't repair it, don't accept it.read more

This guy knows his stuff. If he can't fix your shoe no one can. Been going to him for yearsread more

Very nice work but more expensive than I anticipated. Should have asked in advance but the work was…read morevery good!

I visited the Tommy Bahama website to make my selections before visiting the store as I'm not…read morereally a browsing type of shopper & I needed items for my upcoming trip to a resort in Puerto Vallarta in a few weeks. I was assisted by Marcia, who I told what I was specifically looking for & she indicated that most items were sold out at the store because the Terrazzo Tile pattern was extremely popular but could be ordered online for me. I tried on several pieces to ensure that I was ordering the proper size & ended up 5 items. It's a cute store in one of safest outdoor shopper centers in the Bay Area, about a 15 minute drive from the northeast quadrant San Francisco. I previously lived in Honolulu & Tommy Bahama was one of my go to stores when I needed any type of stylish & pretty swimwear & resort wear. My items arrived in a few days (free shipping), in time for my trip, which I'm also happy about.

I got a pair of shorts from Tommy Bahama and they are so comfortable. I highly recommend Tommy…read moreBahama.

Great bathing suits and cover-ups. I love that this brand lets you choose different sizes for tops…read moreand bottoms, which makes for a much better fit. The quality is excellent and the pieces are very well made, but you definitely pay for it. The service is great too.

The women who work here are fantastic! Whether it is Maykayla who is knowledgable so very…read moreresourceful, or Catalina or Coco. They are each different in the style but warm and like the college best friend you need when swimsuit shopping. This level of customer service is appreciated especially when not all stores in this Country Mart follow suit, pun intended. If buying a high-quality suit, sustainably made in the US is important to you this is your destination. These women converted me.

So let me tell you what a pleasure to have Ole as our cruise specialist. He took care if every…read moredetail always came off as helpful and was never pushy or tried to up sell us. He checked in with us all the way until the day of the cruise to make sure we had everything ready before the cruise. Here's the best part he even sent us a welcome home card when we arrived and called and asked us how was the cruise. First class all the way well diffently recommend him to my family friends.

We've used Concierge Travel twice so far and couldn't be happier with the service! Ole is top…read morenotch. Knowledgeable, thorough and friendly. Plus, he really goes the extra mile. We've taken two cruises so far with Concierge and both times Ole has taken care of ALL the little details like printing out our boarding passes and sending laminated luggage tags. Those seem like small things but when life gets hectic it's kind of nice to know there's someone in your corner making sure you don't have to remember that stuff. We recently booked a third cruise for 8 people for next year. Ole found the best deal and alerted us to ways to save a bit of money as well. I know that Ole does a lot more than just cruises. When the times comes for our much dreamed about European vacation, you can bet we'll be calling Concierge Travel. Two thumbs up!

I love the stuff here. It is a really well done store with beautiful things…read more The service is abysmal. Sorry, however it is true 8:10 times I have been going in for the last several years. I went in Sunday and there was a woman with glasses. She could not have been bothered to talk to me or really help me. I found a pair of pants and tried them on. They were great. I was prepared to try on more items, and buy some things. The lady could not have been bothered, so I just left. It was unfortunate. She just ignored several hundred dollars worth of sales. The only person who I have come across who works there that is nice, is a cute asian lady who loved my dog once when I brought him in. She was friendly and helpful.

I love the curation of this store! That's why I was so excited to go there one day to treat myself…read moreto a Christmas gift and buy either a fragrance or clothing item. Unfortunately, the experience I had with the staff was pretty rude and deterred me from shopping there and I haven't gone back since. A few weeks ago I went into the store, looked through their body & fragrance products and I pulled out my phone to take a photo of a beautiful perfume oil so I could look up the brand to research if they were natural & non-toxic when I got back home (since the FDA allows fragrance products to be sold without disclosing any potentially harmful ingredients). It's also not my style to splurge randomly on a big ticket item without giving it some consideration, so this is what I do to remember the names of products if I were to go back. However, the shop clerk (who was also sadly not that knowledgeable either) said--in a way that was *not* polite or cordial--that this was against their policy and asked what the photo was for. She then proceeded to tell me that lately the Internet is becoming a larger shopping destination than brick-and-mortar (thank you for that news) and that they would rather I not take a photo in case I was planning on going home and buying the product elsewhere online. First of all, I completely understand that risk. If I were a retail shopkeeper would also prefer that customers not use my store to discover great products only to buy them elsewhere. Second of all, there is a way to communicate this without coming off as unwelcoming or rude. The ONLY way brick-and-mortar will survive in this "Amazon age" (that I was so thoughtfully schooled in) is by prioritizing excellent service. Making your customers feel *welcome* and like they are building a positive relationship with you when they could be going to 1000s of other stores is *important.* But I did NOT feel like I was being welcomed at all. I don't want to make any assumptions here, but I also am 100% convinced that if I "looked" more like their typical clientele--white, middle-aged, blonde woman--then I would have looked more like someone who would drop more serious cash, and I would have been treated differently. Instead, I'm younger than MOST of the customers in the entire shopping center, it feels like, and I was dressed casually in yoga pants and Ugg boots, which probably does nothing to make me look older--and I already get told that I look years below my 25 years of age. Finally, if I want to find a product at a store and buy it online, a clerk policing my freedom to use my iPhone however I want will NOT change that. I am never one to trash small local businesses that are trying to get by or curating beautiful items. But I don't like the idea of anyone else going to that store being treated in such a disappointing way when they are going into a store EXCITED to buy themselves a treat. I hope this review motivates the store to train their staff to be cordial and welcoming to everyone who walks in through their door, regardless of whether they fit their typical clientele persona.