I bought a leather purse that is a crossbody style. Unfortunately, the holes that allow for…read moreadjusting the height were not enough options, and when I wore it crossbody style, it fell to my ankles (since I'm short). This store opens at 9am, and I was able to walk in and ask if they could add a hole where I needed one, so I could adjust the strap and wear it as I wanted. In less than 2 minutes, I walked out of the store with a purse that I was able to wear in the style I wanted. Super easy! I will be back for size adjustments of a couple leather belts I love but are too long for me now.

They always take care of whatever adjustments I need to my shoes--usually stretching! They have…read moremany accessories to help make shoes more comfortable (like if you have hammertoes like me), shoe polish, and inserts. They also have quite a few shoes for sale. They are very busy, do expect it to take a few days when you want a repair. Very pleasant workers and the cobbler is very good at his craft.

Fabletics is and particularly the VIP program and returns and customer service... horrible…read more I clicked on something to buy it cheap and was signed on without my awareness to a $59 monthly charge i was not even aware of. I received some bras that were fine and this outdoor jacket for 23 dollars that didn't fit right. At this point I engaged in a roughly 1.5 month struggle that time added up I probably spent 8-10 of the hours I usually earn 80 dollars for each one worked to try to return a 23 dollar jacket. I was sent a QR code. The customer service person said to bring it to USPS. I brought it there. They said no. I forgot about it and some time went by. I tried again at UPS and it wasn't the right UPS. Sad and demoralized, i gave up for a while and tried again. The code was out of date. I call customer servIce repeatedly and there were 200 - 250 ppl ahead of me?!?! I opt to hang up and get a call back and nobody calls back. I finally got a hold of a human again. She said she would extend the code . She sent me a new one. I went to the "Happy Retirns" location, how ironic.. it didn't work again the same day she updated it and emailed me the updated code?!?! I gave up and am looking for someone to give the jacket away too so I don't have to look at it anymore. Then the dreaded moment came; having to go on the website and use up the VIP points I I never wanted, and that by the way have no basis in actual value?!?! I could get a $99 outfit for a $59.99 VIP point (you get one point for 59.99) OR a $12 bra?!?! Please. Further, these much touted "outfits"?!?! Who throws these things together? They are mostly designed to look like mismatched workout clothes for women who want to pretend they're busy and just threw together some separates. Fableitcs is saying "to all you women who just can't figure out how to dress yourself to pretend you're fresh out of a workout, just wear these, Honey. There. There." Pathetic. I look through each and every "outfit" the customer service lady convinced me so effectively were worth me not deleting the VIP account and monthly charge. I couldn't find 1 (one) outfit that I looked at and made me think "hmm. There's an outfit!" Fabletics is targeting a uniquely vulnerable cash conscious woman who wants to look like she spent 200 dollars on athletic gear and to hook her a monthly subscription. Horrible. I deeply regret getting involved with this company and have 1 (one) t-shirt i like.

Avoid. I was charged $59 a month for a VIP program I did not join. After numerous attempts to…read morecancel via their customer service by phone - I was still charged monthly. I received NO products whatsoever. After being charged $480 over 8 months, I finally called PayPal to stop payments. I should've done that 8 months ago. It's dishonest, disappointing and deceiving.

Beautiful floral bear I purchased. Kati was nice so was the other lady. What a lovely day today wasread more

Bought a dress online and tried to return it outside the 30 day rule (due to UPS mixing the return…read morelabel and sending it to a different store) -- and there was no flexibility to return it. Unworn, untried on, tags in place. I and my family won't shop at this store again. We understand the need for return policies, but the total unwillingness to be flexible was very disappointing.

Selection here is always awesome. Really love the Madewell style. Service this time tho was a bit…read moreoff. Kinda feels a bit DIY. No welcome when I came in (no big deal) but also no help trying to close and open the heavy drapery covering the dressing room door. Felt kind of invisible. A woman in her '60s asked if the top she was looking at was part of the sale and I heard an unenthusiastic "no" from the sales associate who didn't both to offer any kind of explanation as to what was on sale or how to find it. I wandered toward the back of the store and did find a very good deal on a blouse. Same young woman rang me up with no enthusiasm, thank you, or comment when I exclaimed what a good deal I was getting. She was really pretty but also aloof as if she couldn't be bothered. No small talk or appreciation at all for my business. Huge difference from Anthropologie when I shopped later. I dunno - bad day? Or maybe she shouldn't be working in retail.

Had the worst shopping experience at this store last Friday ever. I had some pieces of clothing I…read moreneeded to return due to basically falling apart at the seams. I walked in explained I did not have my receipt but I should be in the system as I was part of the rewards program. The first assistant could not be bothered what so ever . She half heartedly attempted to enter my email in her system but was unable to find me in her system. She was very rude and basically said she was unable to help me without my receipt . The second assistant was very helpful and willing to help me and work with me and she was able to locate me in the system. She said it would be totally fine for me to exchange the faulty jeans for a new pair in store. After finding a pair that were comfortable she came back to the fitting room and said I could no longer exchange the faulty jeans. They could patch them up for me ! A multi million dollar company is offering a patch up service on faulty jeans. This was the decision from the store manager at this branch who was sadly like a robot. No customer support and just a very lame Attitude to me as the customer. This store is possibly the worst experience I have ever come across in my entire life. To be saying one thing to a customer then only to retract the decision was highly unprofessional and totally sub standard. Madewell in Corte Madera turned out to be a shopping nightmare.

This Marshalls in the Vintage Oaks Shopping Center in Novato is one of my favorite stores, and it's…read morealways fun to visit. The entire shopping center is well-maintained and clean, which makes the experience more enjoyable. The store is consistently well-stocked and organized, making it easy and fun to find deals. The shelves are usually full of merchandise, and everything is neatly arranged. Over the years, I've found a variety of treasures here, including multiple pairs of shoes, shirts, and jackets. I've also seen items on my to-buy list for a fraction of the price, which is always great. The staff are generally friendly and helpful. On a few occasions when I have asked for help, they have gone out of their way to get me what I need or answer the questions I had. This Marshalls is a popular spot for bargain hunters in Novato and Marin County. As a key tenant in the spacious, open-air mall, it offers a wide range of brand-name and designer items at discounted prices, from clothing and shoes to home decor and beauty products. It's a convenient stop for all your shopping needs, as the Vintage Oaks Shopping Center features over 55 retailers and restaurants. My partner loves to go on a bargain-hunting mission while I hold our puppy and stroll through the store, and it's a win-win for both of us!

I was a little disturbed by the way one of the employees kept watching me and the two people I was…read moreshopping with. Putting that odd feeling aside, this store is clean, and well maintained. I love shopping here for candles, and pet supplies! The clearance section is always a tad disorganized, but there's always great deals. They were out of bags today, so I bought a reusable bag that I'll never use again, because I forget them at home or in my vehicle.

Has a variety of clothing , accessories, and boots. Her…read moreboots are my favorite! They are very cute comfortable, and I have a wider foot and big calves! so the boots were perfect. The pricing is also very good and she's has quality brands. I had a last minute emergent outfit need , I texted her and she was able to bring options for me to my house, her customer service is 10/10.

This small family-run business has a great selection of luggage and travel accessories, and the…read moresalespeople are friendly and knowledgeable. It is a pleasure to shop here.

Incredibly knowledgable staff, very helpful, honest, and no-nonsense. They could answer any…read morequestion I had (and there were many) about the suitcases I was considering, were familiar with the warranties for all of them, some insights on warranty service, and objective. Even though I was interested in a more expensive model, they explained the advantages of a less costly one and helped me compare them. Not to mention, the saleswoman I worked with has the most fabulous dry sense of humor. I'd go into the store again just to visit her! And her input on my selection process and ultimate choice was spot-on. There's nothing like going into an independently owned brick-and-mortar store, having real customer service, with a live human, and leaving with what you need.

Every beauty loves Sephora. The VIB sale is so great for getting your designer/luxury brand faves…read morefor 20% off (if you're rouge if not it's 25% or 10% which is still great savings) I ordered 2 orders online, which is the max for online. Then I went in person another couple of times during the rouge period for the 20% savings. I bought Chanel and Tom Ford fragrances for 20% off. I also bought Chanel, YSL, Too Faced, MAC, and Charlotte Tilbury cosmetics for 20% off. I picked up random sunscreen brands and replenished my holy grail Caudalie items. I bought some Sephora branded items to try for 30% off. Unless it's a holy grail item, I like to rotate luxury and affordable brands. I'm happy I was able to get replenish bottles of TF Tobacco Vanille and Oud Wood before Estée Lauder changes the formulations. I am assuming thy will do that to cut costs as they did with Cafe Rose. Cries. The staff here are very helpful and professional which makes me feel happy to visit often. I love the selection and amount of inventory because I often buy multiples of items, like skincare. I love saving money on the items that make me feel my personal best. Sephora is the place where everyone can find, touch, sample, and buy what they need. I just love that.

Sephora has been the best makeup store I've purchased from…read more It's not for everyone and there are other competitors. I personally like Sephora so, I stick to it. There's a free membership with free samples and one gets treated with lots of attention and respect as a regular inside the Sephora stores. It's fun as a woman "my age" lol. Have fun. Spend some time in there and let the employees help you. Don't be afraid to talk to people, lol. Let them give you a makeover, and recommend some new stuff. Try something new. You never know. Go get a Pretty Woman makeover movie montage Get it gurl!