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    Berkeley Luggage

    4.1 (13 reviews)
    Closed 10:00 am - 7:00 pm

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    1 month ago

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    Satbir H.

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    2 months ago

    Lovely people and store! I had a problem with a bag and they were most kind dealing with it.

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    Satbir H.

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    10 months ago

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    6 months ago

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    11 months ago

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    Satbir H.

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    1 year ago

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    Satbir H.

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    Innovation Gateway To Travel

    Innovation Gateway To Travel

    (7 reviews)

    My never ending travels with my never ending search for the perfect luggage lured me in today…read more Edward's Luggage is replaced with new ownership. Pretty much the same selection of high end products. I been thinking of a 18"RIMOWA carry on. The very knowledgeable sales associate (same fella from Edward's) explained that Louis Vuitton purchased the company about a year ago and some of the sizes are no longer in production. He did check if it might be available, but nope. I appreciate his attention and willingness to help. Of course, RIMOWA luggage starts at $750.

    Hunting for a new overhead carry on that will accommodate all airlines foreign and domestic without…read moreworry I had my work cut out for me. With each Airline having their own rules, weights and dimensions I had to go as small and as light as possible. After hunting at a few other locations I was directed to Innovation in Walnut Creek. Thinking I knew what I was looking for I was introduced in Christopher who knew which questions to ask me. As we pondered my concerns, likes and dislikes we narrowed it down to exactly what I was looking for. Very grateful to Christopher for being tolerant, patient in my search. We were lucky we bought their last two of Eagle Creek Expanse Hauler at $110.00 each. He recommended we pack it to make sure it will accommodate our needs. As we did and love it we will not need to return it in 30 days. After I dismissed the need for wheels and hard cover I was sold. Thanks Christopher for having and finding my new travel companion.

    Away

    Away

    (139 reviews)

    $$$

    Hayes Valley

    Great service at the SF Away Store. We needed a new suitcase for my mom, and since everyone in our…read morefamily (8+) are devoted Away fans, we decided to get her one too. I called the store and they were able to process my purchase by phone right away, and then picked up the bag within 2 hours. Parking on Hayes can be tricky and they offered to bring it out to my car when I arrived - luckily a found a spot and my suitcase was packed and waiting when I arrived... We'll definitely be back when my grandchildren are old enough to need suitcases!

    Away was super trendy pre-pandemic and I can see why! The quality of the product speaks for itself…read morewith the 360-wheel, limited lifetime warranty, and smooth rolling, with it's plastic (or aluminum) case. The aluminum case suitcases are zipper-less, so it cannot expand (or be jam-packed). The plastic comes in a regular option and a bigger 'flex' option where you can add another inch to your packing (this saved me in Germany). The plastic case also comes in a lot of fun colors, including limited ones. This location is located on Hayes street with street parking. The staff here are friendly and helpful. I came in because after 3 years with my pink suitcase, somewhere, somehow, one of my wheels got dented. I emailed the team at Away and they said because I have an older model of their suitcase, they couldn't replace the wheel but I was covered under the limited lifetime warranty. I had a limited-edition color - petal (pink), and because it was no longer offered, I had the option to choose a new color. To be honest, I was happy about this because the pink got too dirty/scruffed. I brought my suitcase into the store, was helped by a staff member immediately and chose the coast blue color. She took my pink suitcase, as I bid farewell to it along with the travel adventure memories. The store has all the colors lined up on a top shelf, so you can see it closeby (but not within reach lol). It's nice that you can test the suitcases and check out the accessories it comes with. Due to the labor day sale, they had run out of my size in store but shipped it to my house within a few days.

    Tumi Luggage - Photo showing the botched repair attempt made by Tumi.

    Tumi Luggage

    (3 reviews)

    $$$

    This location has PERMANENTLY closed despite the review dated Feb 2026. I parked and rolled my…read moreluggage to their former site, and it is boarded up. The telephone is disconnected.

    Given that Tumi is branded as offering premium, quality luggage, one would expect excellent…read morecustomer service to match. Tumi website claims to offer "world-class, after-sales customer service." My experience has been the absolute opposite of this. I was gifted a TTech backpack. Years passed before I started using it to commute to work. After several years of light use the shoulder straps started fraying. While it was still usable, I thought it better to address this earlier rather than later, as it'd only get worse. I took it to a store and was told I'd need to pay the cost of shipping to send it in as the pack was more than 5 years old. After sending the bag in, I received an email saying the bag couldn't be repaired. I was offered a $185 credit to get a replacement. I went to a store to see what their options were. All the bags that fit my laptop are priced $575-$675--on sale--for a nylon backpack. This means using my credit would require me to spend ~$400-500 for a replacement! My original backpack has a tasteful design, slim profile, and unique yet subdued color. Tumi's current pack designs have a chunky profile not suitable for those with an appreciation slim profiles. The Montana pack is the closest to something I'd use, yet it didn't make sense for me to spend ~$400 for a pack I didn't love--not to mention that it's not even leather. I contacted Tumi to have them return my original pack to me so I could use as-is. When I received my pack I was dismayed to see a repair had been attempted and grossly botched. Meaning the back was in worse condition than when I'd sent it in. See photo. I called Tumi customer service and waited ~40 min to speak to a live person. The first time I called in I had a similar wait time. (This makes one wonder if the long waits due to many frustrated customers). I explained the situation. After much back and forth, the rep said there was no record of a repair having been attempted on my pack. I responded that that didn't change the fact that a repair had been attempted and the pack was now unacceptable for me to use for work. I sent her a photo so she could see for herself. She repeated that there was no record of the bag being attempted to be repaired, and she'd offer me a $185 credit. I said I'd opted to forgo the credit before and to use the back w/ the fraying. But now the botched repair makes the pack unacceptable for professional use. Her so-called "solution" for me to spend $400 for a replacement was unacceptable. She continued to say the same thing she said before, that there was no record of the pack attempting to be repaired. I asked her if it is true that Tumi repairs will not be made if the bag has had a repair made at an out-of-network repair location. She said yes. I said that shows that I sent the back in without a repair being made, otherwise the bag would not have been accepted by Tumi in the first place. The fact that the repair Tumi attempted and botched wasn't recorded on my record had nothing to do with me--it indicated an internal Tumi problem that was not mine to address. Despite her acknowledging my bag wouldn't have been accepted by Tumi repair if one had already been attempted by an outside company, she again repeated the bag had no indication of a repair begin attempted by Tumi. SO FRUSTRATING!! Realizing she wasn't able to help me, I asked to speak to her supervisor. After being placed on hold for a lengthy time she said her supervisior would call me back in 24-48 hours. I responded I'd like to wait on the phone to avoid a repeat of the long wait to get thru to a live person if I wasn't able to take the call. The rep said this wasn't possible, as her supervisor had many other callbacks to make. (If my experience is typical, I understand why!). I left the call asking to be called back, asking for the reps name so I could write the company as well as write a public review here to let people know what they can expect from Tumi: spending a lot for a pack and receiving bottom-of-the-barrel customer service. Update after posting review: Tumi CS called me and I missed the call. I called back at the number left and got a vm saying "phones are temporarily closed...". :( Bottom line: Tumi used to offer replacement service on their products. They no longer do. Skip Tumi and go with a company that stands by their product. Note: this review does not pertain specifically to the Walnut Creek store, rather the company's horrid customer service.

    Berkeley Luggage - luggage - Updated May 2026

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