10/22/2024: Fast forward from 2006 after purchasing a custom-made, leather backpack I commissioned…read moreSven's Owner's Daughter, Liza creating which I directed the design I wanted and tailored for globetrotting around the Planet, the backpack's main compartment zipper finally split! Welp~I called Sven inquiring replacing the backpack's zipper; however, to my utter dismay and severely disappointed, Sven will NOT replace the zipper. Instead, the Sven Customer Service's suggestion was taking the backpack to a Shoe Repair in Berkeley CA replacing the zipper which left me utterly taken aback and ruefully surprised, i.e., thus--a star was removed from my updated, 2024 YELP! Review! Still, the goat skin leather backpack has held its value according to Slavik, the Owner of Roseville Shoe Repair who replaced the backpack's main compartment zipper with a high-quality, metal zipper which I supplied Slavik the metal zipper and metal pull tabs. In addition, Slavik repaired the backpack's main compartment's interior, polyester lining which ripped sewing goat skin leather, lining replacement reinforcements, installed new leather pull tabs for the front compartment zipper, and the backpack's main compartment zipper pull tabs as well. Slavik also stated the leather used creating my backpack is goat skin which today, is quite costly if, I were to commission Sven creating another leather backpack, i.e., costing about $600.00 by today's present time. In fact, when I perused Sven's URL, Sven doesn't have the backpack design I created for my globetrotting needs! Indeed, I designed a unique, leather backpack NOBODY owns, i.e., which I'm so happy I commissioned Sven creating: Double pull tabs for the backpack's main compartment, double pull tabs for the front compartment, the backpack's strap can be utilized as a sling or utilized as a traditional backpack, a newly installed 2024 metal zipper for the main compartment, two exterior side pockets, goat skin leather interior lining, an interior zipper pocket, and an RFID storage compartment comprising the integrity, longevity, and retaining its high value! Overall and despite, Sven not replacing the backpack's main compartment zipper, I'm truly happy I had commissioned Sven's Daughter, Liza creating a goat skin leather backpack NOBODY owns! Hmmm~Maybe I should patent and copyright my design, eh, Sven? Lol!

one of my favorite features... the side zipper for stashing keys (or whatever, I use it for keys)…read more Now that cars don't require the engagement of a key, you still want them with you for the house, the car registering their presence, etc. The extra stash place means no fishing around, not extra stuff filling up the main purse compartment, yet if they are needed for one of the other keys on the ring, they are handy. With the zipper, you never lose them. Brilliant design. SVEN are the only purses I buy and most of my family has received a wallet or travel purse at this point. Great stuff, locally made, awesome owners. So says The Queen of Boogie Woogie and it is the Truth.

Best Customer Service Ever!!!…read more I misplaced one of the straps to my K.Rae Fashion Tote and contacted customer service hoping I could order a replacement strap. Often items like this are purchased overseas and getting a replacement part is impossible. Not only was it possible with Pacific Outfitters they shipped it to me free of charge! They responded quickly to my email and also the shipment of my replacement strap. Wish there were more merchants as easy to deal with and as customer service orientated as this company!!!

Customer Service non plus ultra! My son was at San Francisco Int'l Airport and needed a luggage…read morestrap but didn't have any way to pay for one (long story). I called their store to ask what could be done. The sales representative and the E-Commerce Director came up with a great solution: I could order the article via phone (from Germany), pay with my credit card, and the sales rep -- can you believe it? -- would walk it out to the other side of the security check to meet my son and hand him the luggage strap with which he could then safely check his baggage at the airline counter. For their helpfulness and positive attitude I give them 5 stars!

I love this shop! Talk about customer service! Sadie (sales rep) is super helpful, has great…read moreenergy, genuine, and a over all wonderful person. The shop always has neat t-shirts and other apparel to show some Oakland pride.

Nice inventory... but limited sizes in-stock, high priced, and an ancient credit card system that…read moredoesn't accept Capital One cards. The manager kinda had an at-tit-ude! Lol,

Personalized customer service. Great selection of comfortable shoes, especially Danskos. They…read morerarely have sales which presents a bit of a challenge but they shoes are high quality.

I spent $183 today at the store (10/26/25) I am a old customer and I not only buy my shoes my…read morefamily also purchase from this store. Customer Service was very poor and I was treated poorly. This is not what is expected from neighborhood store. Customer service must be paid attention to for customers regardless of race and color.

Ellie is the best!! I'll definitely come back for tailoring, dry cleaning or any other services…read morethey provide. I needed a tux to rent and Ellie was gracious enough to help me find a fitting suit. Even after a last minute change because my partner wanted a different color, Ellie accommodated me for a swap for no extra charge. They've been in business for over 20 years and I can see why!

Cash only for alterations. I found some alterations to be a bit pricey. Originally, the tailor told…read moreme to pick up by a certain date (before my event I needed the dress for) and she called me and asked me to pick it up a few days later which was pushing close to my event. When I went to pick it up, she did not do all the alterations we discussed so she was kind and said she would rush do it before my event. It was just stressful because the dress alterations were delayed and she didn't do everything we talked about during the first go. I would return here only for hemming, any other alterations I will be going elsewhere.

They were so helpful! My husband was the best man in a…read morewedding nearby. He went to get dressed and his shirt had not made it into his luggage. We had 25 minutes to find a shirt for a 6'5" man. We couldn't get through on the phone but we drove there and they helped him immediately. He measured and paid - in and out within 10 minutes. We were able to make it back to our Airbnb, iron the shirt, and get him to the venue ON TIME!

We were so excited to support this local business with the great reviews! When we got there, there…read morewere a few people ahead of us, so we waited patiently. Then more people came in and were helped, so we waited. And more, so we waited. When we asked how much longer it would be until we were helped, we were given a seat at a table to review suit/tuxedo offerings. Another customer tried to speak up for us and let her know we were waiting. More people came in and were helped, and we waited. We asked a couple more times when we would be helped. After an hour of waiting, we left. I think I counted 15 groups that came in while we waited - all young women getting alterations done and one young man ordering accessories. My son uses a wheelchair and we were there to rent a full tux. I don't know why we weren't helped, but it's hard not to believe the neglect was due to his multiple disabilities. This was a very disappointing and disheartening experience. I'm glad so many people have had great experiences, but if you're disabled I would recommend going somewhere else. And maybe if you're able-bodied, please consider supporting other businesses that don't discriminate. The owner did allow my son to use the bathroom while we waited, which we really appreciated. Outside of that, it was a pretty bad experience.

Wow I never knew this place even existed! Came here to pick up and order for a dear friend and it…read morewas very nice to see that they have a place like this where you can come and pick up anything you need medical wise. A lot of different ones may not have insurance that cover these items and you can come her to get what you need instead of going to big box stores paying marked up overpriced prices. Stewart was so patient and kind helping all the customers one by one.

Great staff and they have everything. Hours are little tricky so make sure you check them before…read moregoing

Bought a backpack from them in 2019. Recently, one of the straps got frayed at the seams. Emailed…read morethem about it, and they said they'd fix it under warranty, no charge; just mail it in. But since I'm local, figured I'd drop it off in person. I walk in, and the shop is awesome. I mean this in the best way, but if you have even an inkling of interest in purpose-built bags & gear, then you better go in here with a game plan and stick to it because man is their stuff is enticing and you'll come up with scenarios for why you need their stuff and just get it because you'll use it, right? It's practical, right? I mean it is. And it's beautiful. And they're really friendly. And the store is like a metaphor for their bags - functional & kinda industrial but chic & clean with economy of space and thoughtful layout.

I bought the packing cubes many years ago and I have to say, these are flawless. I have had other…read morebrands and those fell to the wayside. These are larger than most brands with tough sailcloth fabric. Years of enjoyment and they feel new to me. Thank you ILE. In retrospect these were a great deal.