Cancel

    Open app

    Search

    Away

    3.7 (139 reviews)
    PriceyLuggage
    Closed 11:00 am - 6:00 pm

    Away Photos

    Recommended Reviews - Away

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Lynn F.

    It's convenient if you're in SF, you get to see & touch the merchandise. The staff is friendly, and remembered me on future visits. I bought a boring black expandable carry on, then returned it when I realized it would be too big for international travel. Now a decision to make. Love the silver but it's too small & weights 10 lbs! I went home and discovered my trusty smaller $120 Samsonite carry-on is 4.5 lbs. jeesh, the smallest Away is 7lbs before packing, but I wanted to get the largest international size possible. They're very generous with returns as long as the luggage isn't used, so keep it on your carpet. I also returned a small compression bag, & when I went back to buy bigger sizes they said they don't carry them. (?). I got a set of their packing cubes, perfect for a carry on. I didn't need compression as the suitcase has 2 straps serving as compression. Easier when you're moving from city to city. My only beef is the compression side really needs three straps so the middle doesn't bulge out. Nice touch that they include a laundry bag & tag, however the tag is kind of funky & doesn't lay flat. They should consider a chain loop instead of the thick leather. On my trip to buy another I was in love with a shiny lavender bag, only to find it didn't come in carry-on size. What's up with that? After a ridiculously long time I settled on a matte aqua color, not my fav, but it stands out, won't get lost in sea of luggage. I'm getting weekly emails, as if all I do is buy more luggage. It's annoying to see the endless appearance of limited edition colors now that I'm stuck with aqua bag for the rest of my life. (Paid almost $400, not impulse item for me). Went back again for this awesome, packed flat crescent shaped crossbody bag. Another annoying design feature, for some reason the adjustable buckle still renders the strap too long, it bounces on my hip instead of hugging my chest. What's up with that? Since the department stores have either folded or lack inventory, your retail options are limited. You could also take a chance at ordering another brand online. I did that with July brand, claiming it was lightest in the world - not quite- more than my Samsonite, but returned it cause it was even smaller, like a child's suitcase. Sigh. In conclusion, Away bags are trendy, fancy retail store if you care, fairly well made except for the awkward zipper I predict will eventually break, as stated in other reviews Hope this helps with your decision making.

    The carry on meets the Bay Area
    Caroline T.

    First, I really like that Away offers some stores in San Francisco and Seattle for anyone on the fence about style/durability/size to have a hands on test. Hopefully they continue to expand! When I went, in store staff was really friendly and had some recommendations but didn't hover (even with the store being relatively slow). Even when I told them I was just looking for a future online purchase, they were still very approachable. I had gone in to compare the regular carry on with their larger carry on, and found the regular was perfect for my needs/travel habits. I wanted to wait at least a year to do a review to ensure I put the carry on through some travel/trials. The regular carry on, for me, is perfect for a short weekend trip or even a week visiting friends/family. I've even been able to stuff a semi-winter jacket for a weekend in it. The removable interior compression sleeve has been immensely helpful for when I'm pushing the limit of the suitcase for packing and helps to push down jeans and shirts. The sleeve also has a small zipped compartment in the front, which is great for socks. It does come with a small laundry bag, however I primarily use it to wrap any shoes or boots I'm packing. The laundry bag is packed in a small bag, however as it is used during trips I'd imagine it may take up more space in your luggage than you'd like. My carry on did come with the external USB charger, however I rarely use it for trips and I believe the warranty for the battery can differ from the overall luggage. Airlines are pretty inconsistent about the battery, some will require you to visually show the battery has been taken out as you board and/or show it's been stowed elsewhere (ex: backpack). For those who often have multiple items they're holding as they board, this could become a headache after awhile. Maneuvering the suitcase in crowded airports, through the aisle, on hills, snow, and even cobblestone is honestly one of the better experiences I've had with a suitcase. Really like how versatile the wheels seem to be. The suitcase comes with a 100 day trial, and a limited lifetime warranty. However both are voided if you opt to customize (I believe this also applies to Away's customized option of your initials). I did choose to customize my carry on with a spray painted stencil design (2 rounds of the spray and about an hour of drying and it was perfect on my suitcase), and was really pleased with how well it stayed on (given the suitcase's exterior shell). I haven't had any issues bringing the suitcase onto large and small planes (Alaska, American, JetBlue, Southwest, Delta, or Aer Lingus), or stowing in the overhead compartment. I've had such a great experience, that I bought their medium suitcase for longer trips (which does need to be checked).

    Stains after a single trip. I wasn't able to remove them.
    Elma C.

    I just purchased a small carry-on, I used it for my recent flight: 1. The suitcase exterior looks dirty after a single flight, I'm not able to clean it. My old large Samsonite suitcase by comparison never had issues like this one, I've had it for years. 2. The handle seems flimsy. My old Samsonite suitcase has a sturdy aluminum handle that I used for years and still looks good as new. Away handle keeps sliding back to its original position which makes onboarding and overall movement challenging. 3. The carry on has added compartments ("dirty laundry" section etc) which is a nice perk for short trips. 4. The carry on is easy to navigate through airports with its 360 degree wheels. Stylish carry on? Absolutely, it's also very popular in San Francisco. Worth the price tag (good long-term traveling investment)? I'm not so sure. Overall: Meh.

    This is the checked bag size.

    If you are looking for durable luggage with character, check out Away. After researching online my husband and I went to their brick and mortar to get a better understanding and "feel" of their luggage. Ryan assisted us and was very knowledgeable and answered all our questions. Did you know that you have a 100 day home trial? As long as you don't roll it outside or get it dirty, pack your clothes and see if it's for you! If not, return it for a full refund! We got 25% off as their biggest sale of the year is happening now! You can also purchase online. Downside of the SF store - is parking.

    Away lunch sign, womp!
    Brigitte M.

    As someone who has worked in retail for almost a decade, I have never once had to close the store for lunch. I understand that there might have been staffing issues that day and of course people need to eat! But nowhere on their site or on Yelp was there any indication that they will close for lunch. I actually called earlier to discuss the limitations of my warranty. I mentioned that I would be coming in and was not made aware that they will be closed. It appears that others were not aware of the store closure since there were a few other people waiting outside. It would be nice to communicate future store closures to the public since parking in that area is not easy (&metered) and people may or may not have an hour to wait for the store to open back up.

    Every other person that encountered this sign was as disappointed as we were.
    Jonathan P.

    What kind of retail store closes for lunch? 2 stars because people need to eat, I get that & they make great products, but what about the 4 couples that tried to come into the store during this time.

    The bigger carry on gets the job done!
    Evelyn E.

    Although one may be intimidated by the fancy displays of luggage. You literally feel like you are in the Tesla showroom. Like you know this may be too rich for your blood, but you want to see what the commotion is all about. Well, the associates are super friendly and helpful. You feel welcomed but not like that feeling you walked onto a dealership lot and the associates circle you like vultures. No! They greet you immediately upon entering. And they just say, "Let me know if you have any questions." And of course that works because after a minute of browsing, we flag over for some assistance... The gentleman helping us was very informative and was a pleasure to talk to regarding sports to travel... He didn't pressure us to buy or leave. He just let us do our thing. And therefore, we had to buy from him. The lifetime warranty is amazing! Definitely will be back to buy more!

    See all

    Photo of Lisa F.
    76
    62
    5

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Drew H.
    270
    28
    3

    11 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lynn F.
    466
    561
    17012

    3 years ago

    Helpful 1
    Thanks 2
    Love this 5
    Oh no 2

    3 years ago

    Helpful 6
    Thanks 0
    Love this 3
    Oh no 2

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 3

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Brigitte M.
    658
    108
    29

    4 years ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Marc F.
    182
    2
    0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 2

    4 years ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D L.
    7
    264
    4

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Aaron G.
    269
    53
    0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Best suitcase anywhere for the price! Varied nice colors and sturdy with lifetime guarantee

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Aja J.

    Aja J.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amanda L.
    715
    75
    442

    4 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A H.
    0
    6
    0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Away

    Away

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Aja J.

    Aja J.

    Helpful 7
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mike L.
    1256
    719
    6388

    6 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sarah N.
    93
    40
    35

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    Page 1 of 4

    Away Reviews in Other Languages

    Ask the Community - Away

    Does this store carry pads for skateboarding?

    No, they sell suitcases and suit case accessories (luggage tags, packing cube, etc.)

    Don’t See Your Question? Ask Away!

    Review Highlights - Away

    Went here for The Large suitcase in black & was greeted immediately by two very sweet employees.

    Mentioned in 5 reviews

    Read more highlights

    Samsonite

    Samsonite

    4.3(21 reviews)
    1.0 miUnion Square, SoMa
    $$

    This is overdue but wanted to send kudos to staff and especially Barbara, the assistant manager for…read moreStore #277 at the Samsonite store at their store at San Francisco Centre. I had previously purchased a Samsonite luggage for which I happily used for nearly ten years. Over the last two years of use, two of the wheels showed wear with one wheel splitting and other loosing the outer layer. I called the Samsonite SF store and they advised me to bring bringing the suitcase in. When talking with the original salesperson (sorry I forgot her name), she indicated that this damage may qualify under the luggage's 10 year warranty if I could produce the original receipt for purchase. I returned home and actually found the receipt showing purchase 15 days short of 10 years for the day I brought it in to SF Centre. The luggage was shipped and I was happy to hear via email that it qualified under the warranty, the wheels could not be replaced and Samsonite would send me a new Samsonite Freeform Spinner 28 White/Grey, model 78257 for no charge. I did not receive any further information for 2-3 weeks. With an upcoming trip, I contacted the SF store again and spoke with Barbara, Assistant Manager at Store #277 who listened and performed immediate triage and follow up while I was still on the phone, regarding the disposition of a previously approved replacement under warranty for my luggage. I had received the message that the decision was made to replace my original Spinner suitcase under the 10 year warranty, However, Barbara was able to see from my forwarded email that there was no link for selection of a replacement. She followed up with calling the warranty department and her managers to assist. In short time, I received a new and amended RMA showing a link to Check Status to review my replacement options. With special thanks and praise for Barbara. After a few more communications from her to the Warranty Department on my behalf, I received the Freeform Spinner 28, that I had selected and it happily served its purpose with my trip. This store has dedicated staff who know how to follow through for great customer service. Unfortunately the San Francisco Centre is going through changes and the Samsonite Store #277 was notified to vacate. Not sure if this has occurred but I do hope the company will relocate Barbara and staff to the next best San Francisco location in order to help us with our luggage needs. I'll definitely return when I have future plans requiring a new addition to my travel luggage needs.

    I stopped in to check out luggage and tho I didn't buy any I'm glad I checked it out. The store was…read moreneat and organized and the gal who helped me was friendly and answered all my questions. She was very knowledgeable about the features, sizes, material, etc. They are having a sale and seemed like pretty good prices and know it's a reputable brand.

    Photos
    Samsonite
    Samsonite
    Samsonite

    See all

    RIMOWA - Ombré model

    RIMOWA

    4.5(41 reviews)
    1.3 miUnion Square, Financial District

    Kudos to Morgan for giving us all his time and attention in processing the repair request for my…read morewife's Rimowa polycarbonate luggage. It was damaged during a short trip coming back from Vegas. We didn't want to spend the money shipping it one way to get it repaired so we came to the city on a beautiful Saturday morning. Morgan was the first to greet us with a smile and welcome us to the store. He was patient and explained the entire procedure from what type of repairs the luggage would undertake and also how long the lead time of the repairs. 4-6 weeks was the backlog but my wife was no rush in getting the luggage back as she has some others she could use in the time being. The entire process probably took 30 minutes but we enjoyed our time in the store looking at other items and also having a friendly chat with Morgan. If you're in town and need to bring in your luggage in for repairs, Morgan is who you want to see.

    This is the only RIMOWA store in the Bay Area. Service is EXCELLENT here!…read more A shout out to Jose, who assisted me with my luggage pair today. Jose is professional, helpful, and very knowledgeable. Overall very impressed with this store. It is bright and clean, with plenty of Rimowa suitcases for selecting. The staff here can also make great recommendations for you too. Although you're paying $$$ for a luggage, I've found that a Rimowa is really worth the price due to its lifetime warranty, great quality, and superb customer service.

    Photos
    RIMOWA - Rimowa off Grant

    Rimowa off Grant

    RIMOWA
    RIMOWA - Morgan :)

    See all

    Morgan :)

    Baggu

    Baggu

    4.3(56 reviews)
    1.2 miMission
    $

    I loved visiting the Baggu store!…read more The layout is bright, fun, and full of colorful, practical items that make it hard to leave empty-handed. The staff is friendly and the variety of bags and accessories is always exciting to browse through. I ended up getting the Black Medium Cargo Crossbody. It can fit a water bottle, my sunglass case, phone, wallet, keys, and more! It's a really good size and I was impressed at how much can fit in it. I also like that it was made our of recycled material. It was around $56, so the price point isn't that bad esp cause I know the quality is good. My only small complaint is that there aren't enough mirrors in the store--it can be tricky to see how a bag looks when you're wearing it. A few more mirrors would make the shopping experience even better. Still, a great store and I'll definitely be back!

    Baggu is one of my absolute favorite brands--I'm obsessed! I especially love their medium crescent…read morebags; they've become my everyday go-to, and I love switching between different designs. I also adore their baby reusables, which are perfect for takeout food. I own several packing cubes and dopp kits--one for skincare and the other for makeup. While Baggu bags are on the pricier side, they're definitely worth it and last a long time. I'd say the prices are comparable to Cath Kidston, Vera Bradley, LeSportsac, and Kipling, but Baggu offers better designs at possibly a lower cost. I recently visited the store for my birthday, which was exciting since I've always purchased online through Facebook, Mercari, Depop, and Poshmark. I'm thrilled with my purchase! The staff were very helpful in applying my 10% off coupon for first-time email subscribers, and they assisted me in selecting the perfect placement for my bag--a detail I really appreciated. If you love Baggu, I highly recommend visiting their store, but be prepared--it's surprisingly small!

    Photos
    Baggu - Interior shot!

    Interior shot!

    Baggu
    Baggu

    See all

    Maison Goyard - she's a cutie :)

    Maison Goyard

    3.5(285 reviews)
    1.2 miUnion Square, Financial District
    $$$$

    I've been to several Goyard locations in different cities, and this one is by far the friendliest--…read moreand Giles is the reason why. Giles is my guy at Goyard. Whether I'm coming in for a handbag or just a card case, he never gives me the side eye or makes me feel like I'm wasting his time (which, let's be honest, is not always a given in luxury retail). He's consistently welcoming, patient, and genuinely helpful. He's also refreshingly honest about the initial painting, which I truly appreciate, because once it's done, it's done. His guidance has saved me from choices I might have regretted later, and that kind of honesty is priceless. Luxury shopping should feel elevated and comfortable. Giles gets it right every time. Ask for him-- you'll thank me later.

    Honestly I am very impressed with their customer service. Giles is AMAZING. He is great at what he…read moredoes. He is diligent and very attentive and patient. I've shopped in store at other luxury brand stores and his service doesn't compare and he is over the phone. I wish I could put a face to his name. Goyard has an exceptional SA on their team. Working with Giles made my purchase that much more exciting. They had all the handbag selections I needed and my items arrived beautifully packaged. I value how not only did I pay for great quality items but I also had the best customer experience ever. I truly recommend.

    Photos
    Maison Goyard
    Maison Goyard - Fully stocked

    Fully stocked

    Maison Goyard - My first Goyard pieces!!!

    See all

    My first Goyard pieces!!!

    Away - luggage - Updated May 2026

    Loading...
    Loading...
    Loading...