Away was super trendy pre-pandemic and I can see why! The quality of the product speaks for itself…read morewith the 360-wheel, limited lifetime warranty, and smooth rolling, with it's plastic (or aluminum) case. The aluminum case suitcases are zipper-less, so it cannot expand (or be jam-packed). The plastic comes in a regular option and a bigger 'flex' option where you can add another inch to your packing (this saved me in Germany). The plastic case also comes in a lot of fun colors, including limited ones. This location is located on Hayes street with street parking. The staff here are friendly and helpful. I came in because after 3 years with my pink suitcase, somewhere, somehow, one of my wheels got dented. I emailed the team at Away and they said because I have an older model of their suitcase, they couldn't replace the wheel but I was covered under the limited lifetime warranty. I had a limited-edition color - petal (pink), and because it was no longer offered, I had the option to choose a new color. To be honest, I was happy about this because the pink got too dirty/scruffed. I brought my suitcase into the store, was helped by a staff member immediately and chose the coast blue color. She took my pink suitcase, as I bid farewell to it along with the travel adventure memories. The store has all the colors lined up on a top shelf, so you can see it closeby (but not within reach lol). It's nice that you can test the suitcases and check out the accessories it comes with. Due to the labor day sale, they had run out of my size in store but shipped it to my house within a few days.

Great service at the SF Away Store. We needed a new suitcase for my mom, and since everyone in our…read morefamily (8+) are devoted Away fans, we decided to get her one too. I called the store and they were able to process my purchase by phone right away, and then picked up the bag within 2 hours. Parking on Hayes can be tricky and they offered to bring it out to my car when I arrived - luckily a found a spot and my suitcase was packed and waiting when I arrived... We'll definitely be back when my grandchildren are old enough to need suitcases!

This is overdue but wanted to send kudos to staff and especially Barbara, the assistant manager for…read moreStore #277 at the Samsonite store at their store at San Francisco Centre. I had previously purchased a Samsonite luggage for which I happily used for nearly ten years. Over the last two years of use, two of the wheels showed wear with one wheel splitting and other loosing the outer layer. I called the Samsonite SF store and they advised me to bring bringing the suitcase in. When talking with the original salesperson (sorry I forgot her name), she indicated that this damage may qualify under the luggage's 10 year warranty if I could produce the original receipt for purchase. I returned home and actually found the receipt showing purchase 15 days short of 10 years for the day I brought it in to SF Centre. The luggage was shipped and I was happy to hear via email that it qualified under the warranty, the wheels could not be replaced and Samsonite would send me a new Samsonite Freeform Spinner 28 White/Grey, model 78257 for no charge. I did not receive any further information for 2-3 weeks. With an upcoming trip, I contacted the SF store again and spoke with Barbara, Assistant Manager at Store #277 who listened and performed immediate triage and follow up while I was still on the phone, regarding the disposition of a previously approved replacement under warranty for my luggage. I had received the message that the decision was made to replace my original Spinner suitcase under the 10 year warranty, However, Barbara was able to see from my forwarded email that there was no link for selection of a replacement. She followed up with calling the warranty department and her managers to assist. In short time, I received a new and amended RMA showing a link to Check Status to review my replacement options. With special thanks and praise for Barbara. After a few more communications from her to the Warranty Department on my behalf, I received the Freeform Spinner 28, that I had selected and it happily served its purpose with my trip. This store has dedicated staff who know how to follow through for great customer service. Unfortunately the San Francisco Centre is going through changes and the Samsonite Store #277 was notified to vacate. Not sure if this has occurred but I do hope the company will relocate Barbara and staff to the next best San Francisco location in order to help us with our luggage needs. I'll definitely return when I have future plans requiring a new addition to my travel luggage needs.

I stopped in to check out luggage and tho I didn't buy any I'm glad I checked it out. The store was…read moreneat and organized and the gal who helped me was friendly and answered all my questions. She was very knowledgeable about the features, sizes, material, etc. They are having a sale and seemed like pretty good prices and know it's a reputable brand.

Kudos to Morgan for giving us all his time and attention in processing the repair request for my…read morewife's Rimowa polycarbonate luggage. It was damaged during a short trip coming back from Vegas. We didn't want to spend the money shipping it one way to get it repaired so we came to the city on a beautiful Saturday morning. Morgan was the first to greet us with a smile and welcome us to the store. He was patient and explained the entire procedure from what type of repairs the luggage would undertake and also how long the lead time of the repairs. 4-6 weeks was the backlog but my wife was no rush in getting the luggage back as she has some others she could use in the time being. The entire process probably took 30 minutes but we enjoyed our time in the store looking at other items and also having a friendly chat with Morgan. If you're in town and need to bring in your luggage in for repairs, Morgan is who you want to see.

This is the only RIMOWA store in the Bay Area. Service is EXCELLENT here!…read more A shout out to Jose, who assisted me with my luggage pair today. Jose is professional, helpful, and very knowledgeable. Overall very impressed with this store. It is bright and clean, with plenty of Rimowa suitcases for selecting. The staff here can also make great recommendations for you too. Although you're paying $$$ for a luggage, I've found that a Rimowa is really worth the price due to its lifetime warranty, great quality, and superb customer service.

I needed a small luggage (for carry-on). I got what I want for $54. Yay!…read more The good looking staff was really helpful. ;)

Beware of the off-brand or budget pieces of luggage they sell…read more I was visiting from out of town and needed another piece of luggage. I purchased a backpack-roller type of luggage TODAY and it's already falling apart. A backpack strap is tearing at its seams and a zipper broke. I'm in Denver's airport (flying from SFO) writing this review. I wish they warned me about the quality (or lack thereof) of the bag I was buying. Or better yet, just not sell bad products. I also wish I went to the Macy's nearby instead and bought luggage that would actually be respectably durable. And if I didn't like it, I could return it to a Macy's near where I live. It's not like I can go back to the store and return it so I'll have to settle for this Yelp review.

I loved visiting the Baggu store!…read more The layout is bright, fun, and full of colorful, practical items that make it hard to leave empty-handed. The staff is friendly and the variety of bags and accessories is always exciting to browse through. I ended up getting the Black Medium Cargo Crossbody. It can fit a water bottle, my sunglass case, phone, wallet, keys, and more! It's a really good size and I was impressed at how much can fit in it. I also like that it was made our of recycled material. It was around $56, so the price point isn't that bad esp cause I know the quality is good. My only small complaint is that there aren't enough mirrors in the store--it can be tricky to see how a bag looks when you're wearing it. A few more mirrors would make the shopping experience even better. Still, a great store and I'll definitely be back!

Baggu is one of my absolute favorite brands--I'm obsessed! I especially love their medium crescent…read morebags; they've become my everyday go-to, and I love switching between different designs. I also adore their baby reusables, which are perfect for takeout food. I own several packing cubes and dopp kits--one for skincare and the other for makeup. While Baggu bags are on the pricier side, they're definitely worth it and last a long time. I'd say the prices are comparable to Cath Kidston, Vera Bradley, LeSportsac, and Kipling, but Baggu offers better designs at possibly a lower cost. I recently visited the store for my birthday, which was exciting since I've always purchased online through Facebook, Mercari, Depop, and Poshmark. I'm thrilled with my purchase! The staff were very helpful in applying my 10% off coupon for first-time email subscribers, and they assisted me in selecting the perfect placement for my bag--a detail I really appreciated. If you love Baggu, I highly recommend visiting their store, but be prepared--it's surprisingly small!

Peak Design products are great, I have quite a few products that I either purchased from this store…read moreor online. I had one product that wasn't working as excepted and they refunded me with no issues. The staff at Peak Design are friendly, knowledgeable, and very helpful.

The staff here is great and always willing to help out. The store is nicely laid out. You can also…read moretry out a sling or whatever to see if it will accommodate your gear. I really appreciate that.

While walking in Chinatown I came across this place and was looking for some t-shirts that would…read morework for me, color, size, design, well it turns out they had a few i enjoyed and for cheap at that. $7 a shirt is not bad at all I say. The staff can be cold as ice but I am sure they just dislike dealing with people all day for some of us not to buy at all. Thanks again.

There are a ton of shops like this in Chinatown. They sell to tourists that was made for that,…read more they all are on the same street and prices drop as you move from the gate... This one is in the middle. It has two things going for it. It has more space then most and it has a Bruce Lee statue in approximate skin tones.

I've been to several Goyard locations in different cities, and this one is by far the friendliest--…read moreand Giles is the reason why. Giles is my guy at Goyard. Whether I'm coming in for a handbag or just a card case, he never gives me the side eye or makes me feel like I'm wasting his time (which, let's be honest, is not always a given in luxury retail). He's consistently welcoming, patient, and genuinely helpful. He's also refreshingly honest about the initial painting, which I truly appreciate, because once it's done, it's done. His guidance has saved me from choices I might have regretted later, and that kind of honesty is priceless. Luxury shopping should feel elevated and comfortable. Giles gets it right every time. Ask for him-- you'll thank me later.

Honestly I am very impressed with their customer service. Giles is AMAZING. He is great at what he…read moredoes. He is diligent and very attentive and patient. I've shopped in store at other luxury brand stores and his service doesn't compare and he is over the phone. I wish I could put a face to his name. Goyard has an exceptional SA on their team. Working with Giles made my purchase that much more exciting. They had all the handbag selections I needed and my items arrived beautifully packaged. I value how not only did I pay for great quality items but I also had the best customer experience ever. I truly recommend.

Handle replacement / repair on old Tumi rollerboard bag. Quick assessment. Discussed options. Puck…read moreup 1 week later. No fuss. Neighborhood is not so great in the Tenderloin but you can park easily. Front door of business n ess is locked so they must let you in

Great Service! I…read moreneeded a suitcase zipper pull replaced under warranty. Main Luggage had the parts and turned the repair around in the promised time. Great experience, and I plan to take an out-of-warranty bag to them for its own repairs. Note that the shop's address is listed as being on O'Farrell, but the door to the shop is actually around the corner on Polk.

Snippy, entitled clerk--the only one I'm the store, apparently--made me wait 30+ minutes so she…read morecould go on break. When I told her I only needed something verythat would take two minutes she firmly told me to wait until she was done with her lunch and then locked the door in my face. Hardly the end of the world but not the customer experience I'd expect from a company I'd just handed over upwards of $1,000 for a piece of luggage. I'll only be back if I absolutely have to.

My trusty carryon died getting off the plane in SFO, leaving me with a need to look for a new one…read more Checked out the Samsonite store upstairs but didn't find EXACTLY what I was looking for so told the clerk I was going to think about it. Even though they were competitors she mentioned the Tumi store so since I was there, decided to check them out.....worst customer service ever! I walked into the store and was never once acknowledged by either of the 2 employees standing there chit chatting...walked all the way to back, then back front and out the door, never once acknowledged by anybody other than the security guard at the door? Didn't see anything that looked right for me, but even had I found it, would never buy from there. Brush up on your customer service Tumi, I went back upstairs and bought from them.