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Aer

3.4 (25 reviews)
Closed 11:00 am - 6:00 pm
Updated 2 months ago

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Aer Travel Pack 3 Small
Brian F.

I'm a big proponent of one bag travel and have had my current bag for about 4 years now. However, I've been looking for a smaller bag that can fit under the seat for international flights and my current one doesn't fit the bill. I was debating between the Aer Travel Pack 3 Small and a backpack from another brand also based on SF. Fortunately I was in San Francisco for a bit and wanted to check out the bags in person to get a feel for them. Unfortunately the other store was temporarily closed so I only stopped by the Aer shop. The store is in the Mission District and has all the bags laid out along the exterior of the store in a cool aesthetic. I played around with some of the bags and packing cubes to see how they fit together. I knew I was eyeing the Travel Pack 3 Small so I spent most of my time with that and ended up leaving with it and a couple packing cubes. I had some good conversations with the employee Jared about one bag travel and he told me that he helped open the Timbuk2 store in Seattle. He mentioned that the return policy is "a soft 14 days" meaning they're flexible if the items don't look used and the tags are still on. I ended up returning the packing cubes (I already have some that are sufficient) but I kept the bag and I'm excited to use it for my future trips!

GR2 34L next to TP3 Small and TP3
T L.

I've been here a couple times. It's a very small store with one unit each of the brand's bags on display. All stock and other variants are in the back; if you want to see something, just ask and they'll pull it out for you. John (I believe this is his name?) is very helpful and you can tell he's passionate about his work. He instantly knew what bag I was rocking! Also very transparent about their products and happily rattled off bags from other manufacturers that might suit my needs better. I've purchased a Day Sling 3 X-PAC and Go Pack 2. Both are very well made like all the other Aer products. Design fundamentals are also great for the most part. There are some quirks: e.g. Fidlock buckle is somewhat finicky on the Day Sling 3 and the Go Pack 2 has a slumping issue. But solid, solid products overall.

Store location
Sona G.

Bad customer service. Looking at the other reviews on Yelp that mentioned that the store isn't always open on weekend, we called ahead while driving from peninsula. We didn't want to go all the way to the city and find this place was closed. John was friendly on phone, once arrived he mentioned that phone calls take time away from the store. Seriously? Even after 2 bad yelp reviews, he is expecting people to not verify? We entered the shop with an intention of buying atleast 2 bags for us and potential a 3rd for gifting a friend and walked out with none. Never give business to people who can't afford to take phone calls.

Love my new travel bag!
Marky E.

If you're looking for a high quality bag, from slings, daily backpacks, to full on travel bags, you've got to swing by Aer in SF. I picked up a travel bag at their uber-minimalist shop in Potrero Hill. John walked me through all the features of the bag, and took time to explain benefits of the different materials used. (I now know what X-Pac is!) I purchased the bag, but realized I should have got the smaller size. Went back the next day and exchanged the bag with no fuss. Great products, exceptional service, and overall good shopping experience. Will definitely be back for more.

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3 months ago

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18 days ago

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4 years ago

Business owner information

Photo of John F.

John F.

Helpful 5
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1 year ago

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2 years ago

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3 years ago

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4 years ago

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4 years ago

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4 years ago

Business owner information

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John F.

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3 years ago

Love that Aer!! Their gear is perfection. The store staff are very helpful. I hope to get a sling next time. Cheers

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4 years ago

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3 years ago

Had a really great experience. I was deciding between a few bags for my brother and John was super knowledgeable and helpful.

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3 years ago

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5 years ago

Great company with great quality product. Definitely very soon coming for something to add to my starting collection.

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Ask the Community - Aer

Review Highlights - Aer

(I now know what X-Pac is!) I purchased the bag, but realized I should have got the smaller size.

Mentioned in 3 reviews

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Away

Away

3.7(139 reviews)
1.2 miHayes Valley
$$$
Established in 2016
Walk-ins welcome

Away was super trendy pre-pandemic and I can see why! The quality of the product speaks for itself…read morewith the 360-wheel, limited lifetime warranty, and smooth rolling, with it's plastic (or aluminum) case. The aluminum case suitcases are zipper-less, so it cannot expand (or be jam-packed). The plastic comes in a regular option and a bigger 'flex' option where you can add another inch to your packing (this saved me in Germany). The plastic case also comes in a lot of fun colors, including limited ones. This location is located on Hayes street with street parking. The staff here are friendly and helpful. I came in because after 3 years with my pink suitcase, somewhere, somehow, one of my wheels got dented. I emailed the team at Away and they said because I have an older model of their suitcase, they couldn't replace the wheel but I was covered under the limited lifetime warranty. I had a limited-edition color - petal (pink), and because it was no longer offered, I had the option to choose a new color. To be honest, I was happy about this because the pink got too dirty/scruffed. I brought my suitcase into the store, was helped by a staff member immediately and chose the coast blue color. She took my pink suitcase, as I bid farewell to it along with the travel adventure memories. The store has all the colors lined up on a top shelf, so you can see it closeby (but not within reach lol). It's nice that you can test the suitcases and check out the accessories it comes with. Due to the labor day sale, they had run out of my size in store but shipped it to my house within a few days.

Great service at the SF Away Store. We needed a new suitcase for my mom, and since everyone in our…read morefamily (8+) are devoted Away fans, we decided to get her one too. I called the store and they were able to process my purchase by phone right away, and then picked up the bag within 2 hours. Parking on Hayes can be tricky and they offered to bring it out to my car when I arrived - luckily a found a spot and my suitcase was packed and waiting when I arrived... We'll definitely be back when my grandchildren are old enough to need suitcases!

Photos
Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

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Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Samsonite

Samsonite

4.3(21 reviews)
1.6 miUnion Square, SoMa
$$

This is overdue but wanted to send kudos to staff and especially Barbara, the assistant manager for…read moreStore #277 at the Samsonite store at their store at San Francisco Centre. I had previously purchased a Samsonite luggage for which I happily used for nearly ten years. Over the last two years of use, two of the wheels showed wear with one wheel splitting and other loosing the outer layer. I called the Samsonite SF store and they advised me to bring bringing the suitcase in. When talking with the original salesperson (sorry I forgot her name), she indicated that this damage may qualify under the luggage's 10 year warranty if I could produce the original receipt for purchase. I returned home and actually found the receipt showing purchase 15 days short of 10 years for the day I brought it in to SF Centre. The luggage was shipped and I was happy to hear via email that it qualified under the warranty, the wheels could not be replaced and Samsonite would send me a new Samsonite Freeform Spinner 28 White/Grey, model 78257 for no charge. I did not receive any further information for 2-3 weeks. With an upcoming trip, I contacted the SF store again and spoke with Barbara, Assistant Manager at Store #277 who listened and performed immediate triage and follow up while I was still on the phone, regarding the disposition of a previously approved replacement under warranty for my luggage. I had received the message that the decision was made to replace my original Spinner suitcase under the 10 year warranty, However, Barbara was able to see from my forwarded email that there was no link for selection of a replacement. She followed up with calling the warranty department and her managers to assist. In short time, I received a new and amended RMA showing a link to Check Status to review my replacement options. With special thanks and praise for Barbara. After a few more communications from her to the Warranty Department on my behalf, I received the Freeform Spinner 28, that I had selected and it happily served its purpose with my trip. This store has dedicated staff who know how to follow through for great customer service. Unfortunately the San Francisco Centre is going through changes and the Samsonite Store #277 was notified to vacate. Not sure if this has occurred but I do hope the company will relocate Barbara and staff to the next best San Francisco location in order to help us with our luggage needs. I'll definitely return when I have future plans requiring a new addition to my travel luggage needs.

I stopped in to check out luggage and tho I didn't buy any I'm glad I checked it out. The store was…read moreneat and organized and the gal who helped me was friendly and answered all my questions. She was very knowledgeable about the features, sizes, material, etc. They are having a sale and seemed like pretty good prices and know it's a reputable brand.

Photos
Samsonite
Samsonite
Samsonite

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RIMOWA - Ombré model

RIMOWA

4.5(41 reviews)
2.0 miUnion Square, Financial District

Kudos to Morgan for giving us all his time and attention in processing the repair request for my…read morewife's Rimowa polycarbonate luggage. It was damaged during a short trip coming back from Vegas. We didn't want to spend the money shipping it one way to get it repaired so we came to the city on a beautiful Saturday morning. Morgan was the first to greet us with a smile and welcome us to the store. He was patient and explained the entire procedure from what type of repairs the luggage would undertake and also how long the lead time of the repairs. 4-6 weeks was the backlog but my wife was no rush in getting the luggage back as she has some others she could use in the time being. The entire process probably took 30 minutes but we enjoyed our time in the store looking at other items and also having a friendly chat with Morgan. If you're in town and need to bring in your luggage in for repairs, Morgan is who you want to see.

This is the only RIMOWA store in the Bay Area. Service is EXCELLENT here!…read more A shout out to Jose, who assisted me with my luggage pair today. Jose is professional, helpful, and very knowledgeable. Overall very impressed with this store. It is bright and clean, with plenty of Rimowa suitcases for selecting. The staff here can also make great recommendations for you too. Although you're paying $$$ for a luggage, I've found that a Rimowa is really worth the price due to its lifetime warranty, great quality, and superb customer service.

Photos
RIMOWA - Rimowa off Grant

Rimowa off Grant

RIMOWA
RIMOWA - Morgan :)

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Morgan :)

Baggu

Baggu

4.3(56 reviews)
0.6 miMission
$

I loved visiting the Baggu store!…read more The layout is bright, fun, and full of colorful, practical items that make it hard to leave empty-handed. The staff is friendly and the variety of bags and accessories is always exciting to browse through. I ended up getting the Black Medium Cargo Crossbody. It can fit a water bottle, my sunglass case, phone, wallet, keys, and more! It's a really good size and I was impressed at how much can fit in it. I also like that it was made our of recycled material. It was around $56, so the price point isn't that bad esp cause I know the quality is good. My only small complaint is that there aren't enough mirrors in the store--it can be tricky to see how a bag looks when you're wearing it. A few more mirrors would make the shopping experience even better. Still, a great store and I'll definitely be back!

Baggu is one of my absolute favorite brands--I'm obsessed! I especially love their medium crescent…read morebags; they've become my everyday go-to, and I love switching between different designs. I also adore their baby reusables, which are perfect for takeout food. I own several packing cubes and dopp kits--one for skincare and the other for makeup. While Baggu bags are on the pricier side, they're definitely worth it and last a long time. I'd say the prices are comparable to Cath Kidston, Vera Bradley, LeSportsac, and Kipling, but Baggu offers better designs at possibly a lower cost. I recently visited the store for my birthday, which was exciting since I've always purchased online through Facebook, Mercari, Depop, and Poshmark. I'm thrilled with my purchase! The staff were very helpful in applying my 10% off coupon for first-time email subscribers, and they assisted me in selecting the perfect placement for my bag--a detail I really appreciated. If you love Baggu, I highly recommend visiting their store, but be prepared--it's surprisingly small!

Photos
Baggu - Interior shot!

Interior shot!

Baggu
Baggu

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Maison Goyard - she's a cutie :)

Maison Goyard

3.5(285 reviews)
1.9 miUnion Square, Financial District
$$$$

I've been to several Goyard locations in different cities, and this one is by far the friendliest--…read moreand Giles is the reason why. Giles is my guy at Goyard. Whether I'm coming in for a handbag or just a card case, he never gives me the side eye or makes me feel like I'm wasting his time (which, let's be honest, is not always a given in luxury retail). He's consistently welcoming, patient, and genuinely helpful. He's also refreshingly honest about the initial painting, which I truly appreciate, because once it's done, it's done. His guidance has saved me from choices I might have regretted later, and that kind of honesty is priceless. Luxury shopping should feel elevated and comfortable. Giles gets it right every time. Ask for him-- you'll thank me later.

Honestly I am very impressed with their customer service. Giles is AMAZING. He is great at what he…read moredoes. He is diligent and very attentive and patient. I've shopped in store at other luxury brand stores and his service doesn't compare and he is over the phone. I wish I could put a face to his name. Goyard has an exceptional SA on their team. Working with Giles made my purchase that much more exciting. They had all the handbag selections I needed and my items arrived beautifully packaged. I value how not only did I pay for great quality items but I also had the best customer experience ever. I truly recommend.

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Maison Goyard
Maison Goyard - Fully stocked

Fully stocked

Maison Goyard - My first Goyard pieces!!!

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My first Goyard pieces!!!

Aer - luggage - Updated May 2026

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