What happened to Narain's Outdoor Sewing ??
Executive Summary: 8-Week Pattern of Promises & Missed Appointments: I Paid $1,500 in Cash. Billy no longer picks up his phone or answers his Instant Messages.
And NOT returning my Grandson's Jackets & Synergy Works Backpack Hip Belt + Shoulder straps
This review is consistent with 11 other One Star Reviews / Complaints on Yelp below. I imagine you will rely on what REI does - if you read to the end.
Project Overview:
I read some of Narain's positive Yelp Reviews and set up an appointment in Berkeley. I brought 3 jackets, a backpack + photos = What needed to be Sewn.
We reviewed each item. Billy quickly understood everything:
Narain's Outdoor Sewing was originally his father's shop and Billy's father had sewn the repairs at North Face for many years in the 1970s. Billy worked as a cutter at North Face - for many years in the 70s.
I both liked Billy and believed him when he promised he could do everything - just right - for my Grandson's Graduation.
I retained Billy on 17 April 2025 for these two straightforward outdoor gear projects:
1) Sewing a pair of 24" YKK coil underarm zippers, into three garments (one fleece jacket + two waterproof parkas) - See photo
2) Replacing Synergy Works backpack components - using the original sewn examples + photos with the details and exact measurements.
I paid Billy $1,500 total = $300 for initial consultations + $1,200, in 5 chunks, to get Billy's promised completions.
I provided the Jackets, hip belts, and shoulder straps including the zippers, sliders, buckles, fasteners, fabrics, and two rolls of EVA foam; All materials needed for completion.
Timeline of Service Failures:
First Red Flag: April 24, 2025
I arrived for a second working appointment at 12:19 PM. Billy's car was present at 1049 Camelia Street, but he failed to meet me or answer the doorbell. or acknowledge my arrival.
I sent a Text Message from the driveway and waited.
After being left waiting in his driveway, I diplomatically rescheduled for the following Thursday. See photo
April-May 2025 - Continued Investment:
I paid $1,500 in Cash and continued to answer Billy's questions and to provide exact examples. I made 5 cash payments - in person - in good faith.
Thursday, May 29 - Noon working appointment - with Billy in his Berkeley workshop - Billy expressed gratitude for the $1,500 in cash I had given him - and told me "To be perfectly honest I have not yet sewn your jackets"
Then he asked me for more money to get 5 pairs of 1-inch Quick Release Metal Strap Adjusters. I was nonplused.
I told Billy, I would get the buckles. Billy sensed that I was no longer going along with the gag.
I told Billy that I needed a written pro forma invoice - giving me a written quote for the work he was going to do - but had confessed he had not yet sewn. And I needed a receipt for my $1,500 in cash.
This exchange occurred at 12 - 1 PM @ Narains Outdoor, 1049 Camelia St, Berkeley - in person.
I told AND texted Billy to STOP - until I had a Receipt for $1,500 cash & Quote: Standard practices for professional custom sewing projects.
I repeated each point in Instant Messages sent to Billy's Apple iPhone the same day. We see in the photo - that all of these messages were received :|
I still do not have my quote for the sewing Billy promised to do - but had still not sewn. Nor a simple receipt.
Now I can not get Billy to answer his phone. or return my Grandson's Jackets and backpack parts.
June 2025 - Complete Communication Breakdown:
Monday, June 2: I called during posted business hours (12-2 PM)
No one answered the phone.
I left a voicemail requesting the return of my grandson's backpack shoulder straps and hip belt and each of the jackets I had entrusted to Billy in mid-April. See photo
Tuesday, June 3: Billy Missed the scheduled noon appointment for Uber pickup.
Wednesday, June 4: Third missed appointment, no response to calls/messages
Current Status (June 4, 2025):
Billy's wife claims that Billy moved all of my jackets and zippers to an unnamed "warehouse" for "safety." She has no warehouse key access. She refused to provide the project's exact completion status.
Biilly's wife claims that she has not received the messages I sent. She claims she can not read the messages and documents I sent to Billy's iPhone and her Android phone.
Narain's business telephone line recording claimed that Billy's iPhone "Voice and Instant Message service have been out of order since Friday 30 May" - While Apple iOS visually confirms the delivery of all messages sent. See photo
On Friday, Saturday, and Tuesday, June 3, I offered to have Billy write the Yelp review they would like to see me publish.
Billy and his wife have simply disappeared.
Professional Comparison:
Similar projects were completed by Rainy Pass Repair (REI-recommended) in 10 days with transparent tracking and communication protocols. See the last photo. read more