We have been coming to this store at Hillsdale Mall for over a decade. Although the store has relocated within the mall three times, it has retained the same store manager and consistently delivers friendly, honest customer service. That's what has made it our family's go-to luggage store. We are loyal Tumi fans when it comes to luggage, and I've also found that this store consistently offers very competitive pricing. read more

Innovation Luggage - New purchase! - Luggage Near Me - San Mateo, California

Great service. They shipped in a piece of luggage I wanted at no extra charge. Tony was our salesman and was extremely kind and helpful. read more

Tony is the best. He knows all about suitcases. The best person to buy a suitcase from read more

Innovation Luggage - Luggage Near Me - San Mateo, California

I wandered into Innovation Luggage today to just browse. I was very impressed with the presentation of sales associate Craig and the products in the store. I travel quite a bit and have rimowa luggage but I'm not crazy about the clamshell style. He showed me his Briggs and Riley luggage and demonstrated the features and explained the benefits. The lifetime warranty sounds like great value. He also showed me another Italian line of really nice super lightweight luggage. I highly recommend you checking them out in the Hillsdale mall, next to the Lego store read more

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Finally...a real sales person exists who knows their product inside and out!! Tony, the manager, was super helpful in assisting me in picking out a new carry on bag. He knew every single feature of the bags, as well as tips on how to care for it, warranty information, etc. A superior experience! read more

Wanted to give a big shout out to Tony at Innovation Luggage. I had a great experience narrowing down the carry on luggage that I needed for a same day travel. Tony asked the right questions to get me to the appropriate luggage for my need. read more

Innovation Luggage - Luggage Near Me - San Mateo, California

We had a great experience at Innovation Luggage in the Hillsdale Shopping Center while buying two carry-on suitcases for an upcoming trip. Tony, the manager, was efficient, knowledgeable, and genuinely helpful -- courteous without being pushy. What really stood out was his calm, professional, and pleasantly reserved demeanor, which we greatly appreciated. He listened to what we needed and guided us to the right choices without any sales pressure. The store is relatively new and recently changed location within the mall, and it deserves more attention. If you value good products and thoughtful, respectful service, Innovation Luggage is well worth a visit. read more

Boring with not a lot of merchandise. What they do have is overpriced, but it all has sale tickets on it. Whenever everything is on sale that means nothing is on sale.. read more

Innovation Luggage - Storefront in the mall - Luggage Near Me - San Mateo, California

I have shopped at innovation luggage for a while and tony is a master at his craft. Do not hesitate to go to Innovation luggage for all your travel needs, he will also give you great advice according to your budget and preferences ! read more

Innovation Luggage - Tumi luggage and rimowa carry on I purchased from him - Luggage Near Me - San Mateo, California

Great selection for all kinds of luggage, high-end to medium range. Tumi , Briggs&Riley, Travelpro, Victorinox, Bric's, and the best Luggage Touro. All travel accessories. Bag packs , wallets, umbrellas & amazing leather briefcases. Must visit the store for all travel needs. read more

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I was searching for a new 25" drag bag to replace my 20 year old, heavy one. Decided on the TravelPro Crew Versapack. Good enough for the professional airline crews, good enough for me! So I went to Macy's first based on pricing on Google but there was no one around with any expertise on luggage. I decided to check out Innovative Luggage just outside of Nordstroms 1st floor, a place I walked past many times over the years. I was greeted by Tony, the friendly store manager and went about my way looking at the selection of luggage on my own. There something to be said about being able to open bags, feeling the material for quality and looking closely at the corners, zippers and compartments. As far as the different lines of TravelPro, he broke it down to simply "Good, Better, Best" and encouraged me to look at the details and feel the difference. Their pricing was just about the same as the lowest prices online so I decided to make the purchase. That's where Tony really kicked in. He advised me to take a series of pictures... the luggage, receipts, warranty cards and lock instructions. He explained how the combo lock works and how TSA has the key. He told me to fill out the warranty card online using the photos I took. He even told me what info to write on the bag ID card and what info not to, and then showed me where to put it. I've been traveling for over 30 years but this little session was really helpful. Sometimes you just need to hear things in the simplest of terms, from an expert in their field. I'll definitely go back to see Tony for my next luggage/ accessories or back pack purchase. I liked the the cool little travel gadgets and travel games near the checkstand too (great for gifts!) Five big stars for Innovative Luggage! Thank you for the wonderful experience! read more

I was in this store today and was impressed by Tony who was very friendly and helpful in helping me select the right luggage. He showed me how it all yhe locks and charging ports worked and took the time to photograph the warranty and security code info. If you value service, go here. Thamks Tony read more

We were looking for Briggs & Riley luggage and came to Innovation luggage at HILLSDALE mall to see what selection they had. We were greeted by Tony who was very helpful and they had a large selection of Briggs & Riley . We found 3 pieces & Tony spent at least 30 minutes explaining all the features and how to connect them and how the locks worked. Best customer service we have had in a long time. read more

Innovation luggage Hello everyone:   Over the years I've have purchased luggage from different sources. However, I must commit on my experience with Tony at  Innovation Luggage.   I tend to be a careful and informed shopper, so I visited Innovation Luggage several times. I also tend to be a brand-new loyalist. In talking this over with the Tony, the shop owner, he explained to me that the brand I was looking for had a buyback program. This program would allow me a one-hundred-dollar discount on my particular brand.   As I observed Tony and how he treated each customer, I was impressed by several things.   One, even if there were multiple persons in his store, he made sure to give them each individual attention, by saying I'll be right with you, here's that you may be interested in that type of bag.   Secondly, I observed him helping people understand what the better bag was in a particular brand even though the better bag's price was cheaper.   Thirdly, and as I purchased my luggage, two bags, he took the time to explain all the features that my new bags came with. This was exciting and fun, he then had me take photos of the luggage, the receipts, the registration tags etc., for my records.   Next, He explained  how to file a claim if something happened to my bags.   I cannot express enough, how Tony's helpfulness, wisdom, and patience not only with me but with the other customers, made me feel as though I was not a customer but a welcome friend.   If you're in the vicinity of the Hillsdale Mall in search of good quality luggage, without a heavy sales pitch, stop in at innovation luggage and visit Tony.     Be blessed today.   Jerry R. Mann read more

My husband and I bought 2 suitcases from Innovation for an upcoming trip. The suitcases were what we had been looking for and cost about half the price of another store in Hillsdale Mall. Our salesperson, Tony, made sure we knew how to work the locks and had us take pictures of the suitcases with the receipt in case claims ever had to be made. He also pointed out what we needed to send in for the warranty and reminded us to save this important paperwork. I was very impressed with the store and his knowledge. read more

This is a great one stop shop for all traveling needs! I was looking for a new traveling backpack and luggage since mine were getting old. Tony was really helpful and was able to get me what I needed. I really recommend stopping by here and checking out their selection of luggage and backpacks read more

The salesperson was quite friendly and walked me through the different features of two different suitcases. I ended up coming two times before deciding on what luggage to by. After the purchase, he was very helpful in helping me document everything with photos, etc in case I need to use the lifetime warranty for the suitcase. Looking forward to using my new suitcase! read more

Tony at Innovation Luggage was incredibly helpful and informative when my daughter went in to buy luggage for an upcoming trip. It was because of his great customer service, and selection, and product knowledge that we returned to buy the suitcase from this store. read more

I was looking for a small gift, like a pen(Cross) for my father, he showed me one but said it is used and there are no boxes, which bothers me. If it bothers me it would most likely bother my father. I did ask if he had any other options but the associate said, "he won't care." EXCUSE ME WHAT?!?! I felt he disregarded my remark and I continued to shop with a ruined mood. That horrible follow-up remark by the associate. I bought it just in case I didn't find anything and I just regret it so much. read more

Knowledgeable staff. Nice selection of equipment from very high-end to more affordable yet functional pieces. Clerk fully described how to register with Samsonite luggage insurance. The customer experience was helpful and not intrusive. read more

Wonderful store. Great luggage and great customer service from Tony. He helped me pick out just the right bags and showed all the details. Thank you! read more

I was just starting to look for a new piece of luggage and went to Innovation Luggage. I hadn't planned on buying just yet and I walked out with a new carrry-on bag. The service was great. Tony really knows what he is talking about and was very helpful in determining what to buy and even better he spent time to go over all of the features of my bag. read more

Bought a suitcase from there a few months ago and the experience was great. Tony is terrific and super helpful. He made sure that I got a suitcase that I needed. When I first selected something that was not ideal he made sure that I understood that a different model was more optimal, and I ended up getting what he recommended and am very happy that I did. He also gave me various luggage travel advice that I would have never guessed. Overall I felt like he really cared that I was getting what I needed and not just trying to make a sale. Highly recommend. read more

We were in the market for some new luggage for an upcoming international trip. Nadira was the one helping us initially a bit ago. Absolutely so sweet and knowledgeable about the different brands and gave us suggestions. We ended up buying 2 larger TravelPro suitcases and ordered another in the color I wanted. She was friendly and showed us all the bells and whistles with the bags. Very patient. Flash forward-I ended up hoping to exchange 1 of them for 2 smaller carry on's. Tony was working and is the one who kindly helped me with the exchange. As mentioned by the other reviewers, he also advised about the warranty, taking photos of the tags, etc. Another gentleman was in the store and we all had a good chuckle together. A nice environment. Listen, yes you can buy cheap luggage elsewhere, but you will be replacing it in a few years. Here @ Innovation Luggage, you'll pay a bit more but the quality far surpasses and you'll get the good customer service that most stores are lacking badly. Thank you Nadira and Tony! read more

Buying our luggage was a breeze. Tony explained the different uses to us, and made sure we had all the pictures and information to register our luggage. He was very attentive and helpful. Thank you Tony! read more

This place never disappoints. My husband just purchased a Brigg's & Riley suitcase as his last one was lost by the airlines. Tony answered all of our questions, and walked us through all of the features. He even walked us through the photos to take for our records, set up our lock and went above and beyond. I will never buy a suitcase anywhere else. read more

This past Saturday, during shopping hours, the store was closed with no indication for the closure. Two days later, again during shopping hours, the store was closed. Called the posted store number and received a generic voicemail, with no store identification, stating leave a message. Mall management had no knowledge for the closure and indicated stores have an obligation to contact them should there be any issue so a window sign could be posted. Very, very poor way to conduct business. read more

I purchased a Samsonite suitcase here as a gift for my husband, while trying to shop local for the holidays. We used it for the first time on a short overnight trip in the car, and the zipper split open along one entire length of the suitcase, while it was literally just sitting in the trunk of the car on a slow drive in the snow. I was both embarrassed and disappointed that my gift was defective on its first use, so I brought it back to Innovation Luggage well within the 30 day return window. The man working there, the same one who sold me the suitcase initially, refused to return the defective item, despite the fact that I had all of the tags and my receipt, and he was completely unapologetic about it and rather rude to me. He said they only will return unused items, and that despite it being obviously totally defective, he could not help me with a return and only with a repair under warranty. I explained that I don't want a repair because I will never be able to trust that the suitcase won't split open again under heavy use at the airport, and that it is not a model I want at all considering that it failed the very first time used. It was very expensive btw, hundreds of dollars! He wouldn't budge. I will never come here again. As much as I want to support small businesses, had I returned a defective purchase to Amazon, Costco, Target, any department store, they would have refunded my hard earned money, no questions asked. This store gives small businesses a bad rap. read more

I was in a rush to catch a last minute flight, I came in to innovation luggage store and spoke with Tony, he was very knowledgeable and informative. He got me in and out in a matter of minutes with just the right stuff 10/10 for this outstanding establishment. read more