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Going In Style

3.6 (22 reviews)
ModerateLuggage
Closed 10:00 am - 6:00 pm
Updated 2 weeks ago

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5 months ago

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3 years ago

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17 years ago

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18 years ago

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7 years ago

Great travel store filled with everything you need to make your next trip easy and fantastic! Friendly and knowledgable staff as weell.

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9 years ago

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Review Highlights - Going In Style

Great travel store filled with everything you need to make your next trip easy and fantastic!

Mentioned in 6 reviews

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Departures - Certainly the best luggage I've ever invested in! Thanks, Noble!

Departures

4.3(59 reviews)
14.9 miWest San Jose
$$

Exceptional experience. Exceptional service. Great selection…read more These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair.

Went in this evening to pick up 3 small items I need for a…read moretrip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice.

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Departures
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RIMOWA - Ombré model

RIMOWA

4.5(41 reviews)
27.0 miUnion Square, Financial District

Kudos to Morgan for giving us all his time and attention in processing the repair request for my…read morewife's Rimowa polycarbonate luggage. It was damaged during a short trip coming back from Vegas. We didn't want to spend the money shipping it one way to get it repaired so we came to the city on a beautiful Saturday morning. Morgan was the first to greet us with a smile and welcome us to the store. He was patient and explained the entire procedure from what type of repairs the luggage would undertake and also how long the lead time of the repairs. 4-6 weeks was the backlog but my wife was no rush in getting the luggage back as she has some others she could use in the time being. The entire process probably took 30 minutes but we enjoyed our time in the store looking at other items and also having a friendly chat with Morgan. If you're in town and need to bring in your luggage in for repairs, Morgan is who you want to see.

This is the only RIMOWA store in the Bay Area. Service is EXCELLENT here!…read more A shout out to Jose, who assisted me with my luggage pair today. Jose is professional, helpful, and very knowledgeable. Overall very impressed with this store. It is bright and clean, with plenty of Rimowa suitcases for selecting. The staff here can also make great recommendations for you too. Although you're paying $$$ for a luggage, I've found that a Rimowa is really worth the price due to its lifetime warranty, great quality, and superb customer service.

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Morgan :)

Going In Style - luggage - Updated May 2026

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