Helpful service - greeted at the door albeit a bit abruptly. Lots of inventory to choose from with…read morea few sales worth snagging.

I came here to drop off my Gregory backpack to ship off for repair (apparently Samsonite is the…read moreparent company of Gregory and the instructions from Gregory customer service was to drop it off at a Samsonite store near me) and the process was mostly smooth. The lady who helped me seemed confused at my request at first, but after going to the back for a while, she understood my request and helped me out with the rest of the steps and I was able to successfully drop off my backpack. Otherwise, the store looked nice, clean, and quiet!

Outstanding service. I received a Tumi carry on bag 10 years ago as a gift. Recently one of the 4…read moreroller board wheels started to separate, which would "catch", making it difficult to walk with the bag. I first checked with 3rd party luggage repair shops. A highly rated shop did not repair Tumi (unable to get parts). I read that Tumi stores can do some repairs, and I called the local outlet store in Livermore (few miles away). Since this was an outlet store, I was prepared to be told that I need to contact a "standard" store. I talked to Dillon, who said he can take a look. When I got to the store, I first talked to a Tumi Sales associate who told me that the repair process is to 1) pay $25 (non-refundable), to ship the roller board to a central Tumi repair site. 2) After they review and pricing the repair, they would contact me. 3) I could OK the cost of the repair, or if I wanted the bag returned, it would cost another $25. Note - this official repair process & pricing seems reasonable, as a replacement bag is likely $700-$900. I mentioned I talked to Dillon about the repair and my bag was taken to the back. I was told that Dillon would take a look. After a few minutes, I was told to come back in about an hour. When I came back, wheel assembly was replaced. While the replacement is not exact (the bag is 10 years old), it was similar and you really can't tell. When I asked about the repair cost, they told me there was no cost. In an age of being "nickeled & dimed" for everything, this was a total surprise. I am not aware if this is "standard" policy, or if this store (and Dillon) was doing a favor. Nonetheless I cannot let such a positive experience go without mentioning.

Quality/Quantity - This was one of my favorite brands, but I feel it is dropping. Well, at least…read morethe outlet stores are dropping. This brand now makes specific (inferior) products just for their outlet locations... Which discourages me from investing. Starting my travels again and shopping for a compact travel backpack, see picture. Well, I will stay a loyal customer until I find a new and better brand to invest in. Atmosphere - Decent size location. Open 7 days a week from 10am to 8pm and on Sunday from 10am to 7pm. Plenty of mall parking; it helps that my wife knows all the good spots. Service - Last visit (review) service here was 6 stars. Today's service was just okay. Price - Prices are above average, but you are getting a quality product with a reputable name brand. Well, I feel the quality is slowly dropping for the outlet specific products. Owner Comment - Congrats on your success since 1975. 2004 Acquired by Doughty Hason & Co. 2012 IPO. 2016 Acquired by Sams.

A unique bags store in Livermore outlet mall . It has…read morespecial material , good design and colors for their water resistant bags and luggages . You can find all kinds of bags : backpacks, small tote bags, crossover bags , fanny bags , etc . There are cool colors to choose from . The designs are both pretty and functional with the best materials . Inside there is a computer station where you can design your own bags ( 6 styles to choose from) . The staffs are warm and welcoming. Would definitely recommend to come here to get you travel bags or day to day bags .

My shopping experience at the Timbuk2 outlet has always been inconsistent. Sometimes the sales…read morepeople there are attentive, other times they almost act like they're doing me a favor just being there. But I could always overlook that because I love the backpacks and bags. However, I may have just shopped at this store for the last time last year. I'm finally getting around to writing this review, but I went there 10/28/24 and bought a Muttmover Luxe bag that was on final sale. Having also owned another Muttmover bag that has held up, I had confidence this one would as well... I was wrong. In about a month, with very little use, the mesh screen had ripped. No worries I thought. They have a limited lifetime warranty! So I went back to the store 1/1/25 and a less than friendly associate took my info for shipping to their repair team. Oh well, at least they helped me with a free repair, right? Wrong again. The care team claimed it was wear and tear or excessive abuse caused by my dog... This is a dog backpack! If it can't stand up to a roughly 7lb Yorkie, then what good is it?! The only option was to pay a repair fee almost equal to what I had paid for the backpack. I refused to do so because Timbuk2 clearly refused to stand by their product. It's unfortunate that this has soured me on Timbuk2. The previous version of this Muttmover was fantastic, and is clearly superior in quality. But they've lost me as a customer since they couldn't repair my bag under warranty. My dog has since crossed the rainbow bridge... It's too bad he couldn't enjoy the bag more while he was still around.

I gotta say that Maselli's is one of the few "old school" businesses that has a well-earned…read morereputation. They've taken car of my shoes over the years and I brought a challenge with a pair of beloved Bragano loafers that you can't buy anymore. Matt is a pro and a genius in how he was able to bring these back to life. In his words, I brought him a train wreck...and he fixed it! Matt, you are the man!

I got my boots resoled about a month or 2 ago. Everything seems to be holding up well. The…read morestitching on the bottom of the sole does come up a bit on one of the boots, but it doesn't seem to be causing any issues at the moment. The welt feels like real leather, but I won't pretend to know enough to tell the difference. The leather on the soles was high quality though, it was from a company in italy, I forgot the name, but seems very strong and durable and it was only $90 for the half sole, I believe. It was done quite quickly, I believe 3 or 4 days if I remember correctly. The exchange was quick and easy, both with drop off and pickup. Edit: I just removed the insole and noticed that one of the new nails was not clipped nearly enough. It's coming up a considerable amount and actually damaged the insole. Luckily the insole is thick enough to cushion it from cutting my foot.

Super great service from Jessica I love long champ products…read more If I come back to this store, I would look for her Thank you so much Jessica She saved my time!!

Yesterday we went to tour my aunt who was in a wheelchair and when some window shopping. Family was…read morevisiting from SoCal. As soon as we walked in and sat, Behishta approached my aunt and asked if we would like to have coffee or water. We requested the much needed water. I was deeply touched by her kindness and introduced myself. I promised her I will be back and asked for her name and contact info so I can connect with her. Thank you for the wonderful customer service. You made my aunt feel comfortable and special!

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

Today I asked an associate to help me zip up a dress and it was too small and she said "not even…read moreclose" which I honestly thought could've been worded differently or maybe she could've offered to check if the same one was available a size larger. I don't think her intention was bad but she had no awareness to how it could affect someone and even be hurtful. Being in a fitting room asking for help can be a very vulnerable situation for women especially with so many people nowadays dealing with body dysmorphia. Hopefully this location can improve the customer service in this aspect ... other than that they have nice clothes.

There's a quote by William James, "Act as if what you do makes a difference. It does." THIS IS…read more100% TRUE - for Ruby and the rest of the team at 'Travel For Less' in the Fremont Office. There are no accidents in life - it's destiny! I remember an acquaintance telling me about this travel agency back in 2006, and I called them for an impending trip. The first person I talked to here was a guy called Nirav, another called Major. Both were busy, so they transferred my call over to Ruby - and here's why I say there are no accidents in life!! She is god sent and has been the one I've turned to during the darkest hours of my life!!!! Ruby is one person who understand the urgency in the voice of the caller. She has a lot of patience and not once have I heard her get angry or irritable, even though I rushed her many a time. I'd call her for International tickets, without much notice, and promptly she'd book me on flights. Lately, she has been a part of my family in so many ways - during the hospitalization of a parent, the demise of a parent, another emergency hospitalization, and all other possible life's emergencies!!!! Even a call from across the world, she makes it her business to deliver results!!! RUBY is: Respectful, Uber efficient, Bubbling with an attitude to help and truly be there while you travel. Winston Churchill said, "We make a living by what we get, but we make a life by what we give." In my case, I agree with Churchill completely. Ruby and Travel for Less go hand-in-hand!! They have a purpose and that is to help you on your journey. They make a difference! 3 cheers to Ruby and Travel For Less I could keep traveling if I had to interact with these guys...I'd never stop traveling!

I give Travel for Less a 5 star recommendation for the following reasons:…read more 1. I have NEVER EVER been able to book a ticket for below $2,000 to the seriously remote town in NE India where I am from. The ticket they got me: $1,580 tax and fees incl. Eva Air-Kingfisher all the way home! 2. They were recommended highly by a friend whose family uses them ALL the time for ALL their travel. To me, nothing can beat that. 3. Customer service: impeccable. Super responsive both via phone and email. Major Gill was just on the ball - he was patient and accomodating as we went back and forth changing my ticket because I could not remember the name on my Indian passport. 4. I will be Yelping when I get back - but I have no doubt my experience will be just like all my other friends who have used this travel agent: positive and deserving nothing short of 5 stars (and believe me, I don't dole out praise easily). I am referring all my friends, family and associates here to them, personally.

"Socks too Cheap to Shoplift?"…read more Yes, it's true. The socks are such a good deal, no one will be tempted to shoplift them--it's just not worth it. Today, I wandered around, checking out the men's clothing and shoes. The clothing is laid out in an orderly fashion, but many of the shelves are a mess. On several aisles, equipment was scattered on the floor. The one great deal that stands out is socks. That's right, socks. They had an excellent selection of quarter height sporting socks, that are great for biking. The quality was excellent, and I was tempted to buy a package, but I already had enough at home. On prior visits, I purchase some name-brand sport socks, which proved to be outstanding. I also looked at shirts, pants, and shoes. I was not tempted on any of these other items. Most seem to be of cheap design, or in funny colors that did not interest me. But perhaps other shoppers will find chartreuse green or orange appealing. There were a fair number of customers in the store, and there were three checkout stands open. It seemed to run efficiently. I did not see any customers jumping up and down, throwing shoes, or throwing tantrums, so I think the service was okay. While I was browsing, the alarm near the main entrance kept going off. You know, the alarm that tells everyone that you're going out the front door with some unpaid merchandise. I did not see any detectives chasing anyone, so I wasn't sure why the alarm kept sounding. Does this store have an abundance of shoplifters or are the cashiers simply forgetting to remove the merchandise tags? Oh well, I guess I'll never know. Wait--Upon reflection, I think I have an idea. I bet those alarms are *preventative.* That is, they are programmed to go off occasionally just to scare you--in case you're thinking of shoplifting. Seems like a pretty good idea to me, and I suppose you could get used to all the alarms going off.

I went bu since I found out that Burlington was open until 12:00 everyday. I thought it was perfect…read moreand came around 11:30 to try to get in and the doors were locked. Unsure why the hours are posted open until 12:00 when in reality the store locks it's doors 30 min earlier. This is helpful information for anyone who passes by and sees the official store hours, advise the store is not following them.

This TJ Maxx is located in Hacienda Crossings next to Five Below…read more Fall has arrived, as well as Halloween at this location, and I'm here for it! I was in need of a wallet and I found the perfect one for $12.99. This location is clean, well stocked, and always has the best seasonal decor. The lines get long but move quickly. Their service is good too.

This location, for the most part is pretty organized. Workers are friendly, at least the times I've…read morevisited. I've found some great things here, clothes wise. But my last visit completely made me question my support for this place. Each time I've visited this location, the fitting rooms were DIRTY, dusty, you can tell it doesn't get mopped or cleaned-- stepping on the ground directly is a negative, overall makes the shopping experience unpleasant. Today, was the worst visit though. The WOMEN'S RESTROOM was horrid! 3 stalls, 2 of which had urine on the seats, handicap stall wasn't as horrid but zero supplies! None of the stalls had toilet paper...NONE, no seat covers. This is so unacceptable for mothers with little ones, for those who may have medical needs, for new customers (first impression is not a thing?), and for ALL your customers?!?! Paper towel to dry hands with was just set on the counter with wet spots. How would anyone feel clean drying off with that? Extremely disappointing, walked out the ladies room feeling absolutely disgusting. Fitting rooms and restrooms are deal breakers.