20/20 Optical

Committed to satisfaction

Consultations available

Huge thanks to Frank Gomez and the entire Wink Optics team for helping my daughter find a…read morereplacement for her favorite pair of eyeglasses. They went above and beyond -- sending photos of potential options, setting out samples for her to try on, and even having additional options mailed in from their Ukiah location. Frank personally spent time with my daughter reviewing options, offering his honest opinions and advice, and even gave her current pair a thorough cleaning. To top it off, Frank personally delivered a pair of sunglasses for my daughter to try at home. Wink is, without a doubt, the place to go for all your eyewear needs!

This shop is truly exceptional. Frank and his team are consistently welcoming, professional, and a…read morepleasure to interact with--there's always a genuine sense of care and positive energy in the space. For smaller repairs, they've often been incredibly generous, and larger services--such as replacing the lenses in my sunglasses--are handled with precision, efficiency, and impeccable craftsmanship. I highly recommend this shop without hesitation!

Jacques Marie Mage

Just human

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Oliver Peoples brunello cucinelli

Sunglass Hut

3.7(3 reviews)

2.3 mi

I have been coming here since they were opened in the newly renovated Nothgate Mall. I bought two…read morepairs of Dolce and Gabbana sunglasses for my babe a few months ago at a 40% discount. Several weeks later, I returned one pair for a full refund. During the weekend, I walked in and bought a pair of Prada sunglasses at another 40% off. What a deal.....Each time I come in, they always have high end sunglasses on sale and the sales staff are so helpful and attentive. A great buy........ great refund policy and great service.

This store is so stupid. I just wanted to return an item that i bought at sunglasshut.com and the…read moresales person that i spoke with was telling me i cant do return here ( only macy's stuff), why do they call this a sunglasshut if they are not affiliated with the real sunglasshut? This is so stupid.

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Optique De Fleur Opticians

5.0(35 reviews)

0.3 mi

Yvette went above and beyond for us today! My daughter has a unique situation and requires new…read moreprescriptions glasses quickly. As soon as her new lenses arrived, Yvette offered to pick the frames up from my home, drove them to the local shop to replace the old lenses, and returned them to my home within a few short hours. She was eager and happy to help! I would highly recommend this company to friends and family!

I have been a customer of Optique de Fleur (and its predecessor Toso) for at least 25 years. The…read moreservice is quick, personal, and totally professional. Fleur will go to great lengths to get contact lens orders quickly and she is amazing at helping with eye glass selection. Really, the best!!

FLEUR NELSON OPTICIAN / OWNER BOARD CERTIFIED R.D.O., A.B.O.C., R.S.L.D., in the Bay Area for 40 years

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Sunglass Hut

2.5(20 reviews)

3.2 mi

Matthew was so good. He was present, knowledgable and talented. I couldn't have been more pleased…read more He gave just the right amount of feedback and assitance.

Really snappy and rude customer service and somewhat patronizing when making a return. Provided all…read morecredentials on a pair of unused sunglasses all within return policy timeframe.. If you don't like your job quit, don't take it out on me.

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Time After Time

3.6(34 reviews)

8.6 mi

Seems like the weather is uncomfortably hot everywhere but the picturesque town of Sausalito,…read moreCalifornia. So what better place to escape right now for great weather, delicious food and fun shopping. There are an array of wonderful shops to purchase unique gifts but my favorite place is Time after Time. This beautiful store sells some of the most unique stylish elegant on trend fashionable sunglasses for men and women. They have been in business for years and I constantly receive compliments on everything I've purchased. It's family owned and operated. So you know the service is always warm, honest, helpful and friendly. Definitely worth every penny.

This is the finest sunglasses store I know of in the Bay Area. The owner is kind and charming,…read moreoffers expert advice and service. They have the greatest selection of the worlds top brands at fair prices. If you ask politely, he may offer a discount on some items when available. I highly recommend this store for high end designer sunglasses with their incredible selection of the worlds top brands! You get what you pay for!

My new sunglasses from Time after Time

Inside Time after Time. Family run store. Great selection of sunglasses.

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My new chopards

Eyes on Magnolia Optometry

5.0(33 reviews)

2.0 mi

My problem was just with the configuration of my eyeglass frames, and I had not even purchased…read morethese from Eyes on Magnolia. But in a very quick visit, the optician there saw the problem, and fixed it very skillfully, including new rests on the nose. I am most grateful, and appreciate their skill and kindness 5 Stars!

We had such a wonderful experience at Eyes on Magnolia. Dr. Haack was incredibly thorough and…read morethoughtful during my daughter's exam, and he did a fantastic job putting her at ease. He took the time to clearly explain what was going on with her vision, which made the whole process feel comfortable and informative. I also appreciated that there was no hard sell for expensive frames--yet the selection was stylish, and modern. We are so glad to have found Dr. Haack and are excited to have him as our new family optometrist!

Sunnies for all seasons!

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Welcome to our office

Site for Sore Eyes - Novato

4.4(46 reviews)

8.1 mi

This place is without doubt the best place for eye needs. Staff is friendly and helpful…read more Optometrist Chris is very personable and professional. I needed a corrected pair of readers following cataract surgery and they re-did them for FREE since the ones they first made were not satisfactory. I was amazed when they told me there would be no charge for them making a brand new pair. They have also performed repairs for my husband's frames with no charge. Eye exam very thorough. I have tried the larger "franchise" stores and have been very dissatisfied: lens falling out, screw on frame arm fell out twice. Long wait and I felt like an integer. For personal top notch service, Site For Sore Eyes is your best bet.

I had an outstanding experience with Chris, who helped me figure out a custom lens solution for my…read moreTom Ford frames. Wonderful to have someone with so much expertise help me out! A+

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101 Surf Sports

Locally owned & operated

Nice spot that offers essential workers a discount!…read more Came here on Fourth of July with my mom and dog. We brought a life jacket for our dog and was able to include him in the kayak for no extra cost! We are beginner kayakers so it took us a while to get used to paddling and directing the direction of the kayak. The kayaking route was decent and safe. We didn't have to worry about currents taking us out to sea. Nice staff and nice little shop! We had fun!

Cort was so nice to my family and I. If you were looking for anything that's water sports related…read more This is the place to go from what suits to boards and sales. I am just amazed that they can get that much inventory inside but when you look out back outside and you see all the boards, paddle boards, sail boards, all the boards in the back it's amazing to see. The place is well lighted and fully stopped, and the employees there are very happy and eager to help you. I would recommend these guys at any time to come in help you figure out what you need if you're a newbie or to help you if you're an old salt of the sea.

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Proof Lab

4.4(23 reviews)

0.3 mi

Awesome community skateboarding shop with nice assortment and picks...in suburban San Rafael...fun…read moreand near the lacrosse shop. review #3060

Amazing shop! We love surfing and this is a great store! I love all the options of clothes you have…read moreand all the sizes and the kids sections. I love the wetsuits and how often you have new clothes. Thank you!! ‍‍

Proof Lab SR - interior

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Proof Lab SR - interior

Oliva Optical & Hearing Co

4.9(28 reviews)

0.2 mi

The professionals at Oliva Optical and Hearing went out of their way to provide the services I…read moreneeded and wanted, both with my optical and hearing needs.

I can't say enough good things about Rick, Gretchen and the Oliva experience. It's a pleasure to…read morefind people who excel at their craft, genuinely care for their customers and always go the extra mile. The best glasses, personalization and experience I've ever had when it comes to my eyes.

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78 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Phoenix G.

18 years ago

I was looking for a pair of glasses, and was told this place was pretty good. I should have checked my source first. Some people love having their ass kissed, even if it is in an obviously fake way (which there's nothing wrong with that), but I'm more of a "if you come at me, come at me real" kind of guy. I just wanted a pair of glasses that I liked, that worked, and that weren't too expensive. The people there are nice, don't get me wrong, but I don't need you to tell me how the glasses make me look like a model in order for me to buy them. I don't know if they work on commission or not, but they seem to act like it. They push themselves on you pretty hard. You can't just look around. They follow you around telling you shit that doesn't matter, like what famous person wears what (also not a selling point for me, but if it is for you, then you've found your place). When I finally found a frame I liked, the total was going to be like $600. I said I wanted to think about it, because it was a little higher than what I was going for. They then said they'd give me a $100 discount. So I said OK. Then the owner started telling me things I'd get with it that seemed unnecessary. When I asked him if those things cost more, he looked a little shocked, like he knew he just shot himself in the foot. He stumbled his words and said, "Yeah a little bit, but not very much." When I asked him exactly how much more, he said, "$80". I was like, "That's not a little extra. $20 is a little extra. I don't need that stuff." He seemed disappointed and walked away, but it brought my total down to a little over $400. So they took $231.50 of the payment as a depsoit, and I was to pay the rest when I picked up my glasses. So I had my eye exam which was $105. I thought it was strange, but I was told it was part of the total when I originally bought the glasses. Then when I picked up my glasses, they charged me another $231.50. They said the exam wasn't included in the total, which was not what I was told in the beginning. So, in the end, I paid $568 for glasses that I was told would be $100 less than that. Honestly, you're better off going to Lenscrafters, which is what I should have done in the first place. My sister-in-law went there a couple of weeks after I bought my glasses and asked me to come along for my opinion. Not only were the people very nice, but they were very chill. They came up to us in the beginning and said, "Just let us know if you need help with anything." Then they backed off. They didn't follow us around the store. They didn't pressure us to make a purchase. It was nice. Not only did I find a pair of Ray-Ban glasses that I liked better, but they would have cost me $300 less than what I paid for my glasses at 20/20. I was bummed, but at least my sister-in-law got a good pair from Lenscrafters. No sense in both of us getting ripped off. read more

Julia A.

14 years ago

20/20 Optical is 5 + stars in professionalism, customer service, satisfaction and selection. I just happened upon the manufacturer's show in April while attending another function in the hotel. Having gotten my first prescription ever, I was somewhat overwhelmed, didn't know what style of frame looked best for my face, what lens to look at for progressives etc. David, the owner, was attentive, really listened, and found the exact right frame/lens combination for me. When I went to pick them up I met Diane, the top notch sales associate, who assisted with the fitting and when I asked about sunglasses, was able to offer me a very reasonable price. She also graciously assisted my son with his sun-glass repair/ adjustments complimentary. I loved everything about the glasses, they were/are truly works of art. However, after a week of using them on the job on the computer, I realized that progressives didn't work for me. I couldn't see the whole computer screen in one glance. I went back to see David and requested he change out the progressive lens for computer lens only. He was reluctant to do so, not wanting to change the progressive script that he knew I needed for everyday wear. I told him I needed the computer lens more, that I loved the frames and requested again that he change them out. Instead, David totally amazed me by offering to make a pair of computer glasses at no charge to me. He offered me a variety of really beautiful frames/lens and true to his word, provided them to me at no charge. This went above and beyond in customer service and professional integrity. I was already sold on 20/20 Optical based on my initial experience. Now I am a customer for life, as is my son. I've told everyone at work, and two people have already gone in and had very positive experiences as well. All small businesses could model their customer service and professionalism after David's 20/20 Optical. read more

Eric T.

3 years ago

20/20 Optical - A True Gem in San Rafael I entered 20/20 pretty skeptical because I've had such a tough time finding eyeglasses that I like and work for my facial structure. With 20/20 Optical, I was pleasantly surprised to find that I was in extremely capable and committed hands. The professionalism of the staff, and the huge high quality selection of eyeglasses caught my attention. But what truly set this establishment apart was the exceptional service from David Schwartz and his team. David's expertise in the field is evident. He and his team are not only knowledgeable but also genuinely committed to ensuring your satisfaction. I'm not easy to please and they totally nailed it. Their passion for the craft and dedication to their customers shines through in every interaction. Admittedly, I requested a rush job, which can often lead to minor hiccups. And yes, there were a few along the way. However, what stood out was not the mistakes but how 20/20 Optical addressed them. Not only did they rectify each issue, but they often went above and beyond to ensure the final product was even better than before. This level of commitment to excellence is rare and speaks volumes about their integrity and customer-centric approach. In a world where true service can sometimes feel like a lost art, and good quality is soooo last century, 20/20 Optical in San Rafael is an awesome exception. I am thrilled with my new glasses and grateful to David and his team for their excellent service. If you're in search of top-quality eyewear, serious optical expertise, and an unmatched customer experience, go straight to 20/20 Optical. Highly recommended! read more

Bobbi D.

24 days ago

I don't usually write reviews, but I feel compelled to share my experience with 20/20 Optical on Fourth Street in San Rafael. While on a road trip, I realized I desperately needed a new prescription for my glasses. When I returned home, I visited my previous optometrist at Larkspur Landing and then took the prescription to 20/20 Optical because they have an impressive selection of beautiful frames. Sarah was incredibly personable and thorough, and because she knew I was having difficulty seeing with my old glasses, she worked hard to get my new glasses ready in just one week. I was so excited! Unfortunately, when I picked them up, I was shocked and disappointed to discover that I couldn't see properly through the new prescription. That's when the owner David Schwartz went above and beyond. He pulled up my old prescription from several years ago and compared it with the new one from Larkspur Landing. He immediately recognized that something wasn't right. David arranged an appointment for me with their optometrist, Dr. Kathy Ong, who determined that I needed a very different prescription. David also honored my VSP benefit as a curtesy, and just one week later I had my beautiful new glasses. I cannot thank the team at 20/20 Optical enough. They truly care about their customers and take tremendous pride in what they do. Their professionalism, attention to detail, and commitment to making things right really impressed me. They have a customer for life! Thank you, 20/20 Optical. My eyes thank you, too! Bobbi D., San Rafael read more

Cristina

1 year ago

As a person who is always on my computer and other technology devices, I've started to worry more about my eye health recently. I've never had my eyes checked before, so I finally decided to schedule my first eye exam at 20/20 Optical, and it was truly the best decision I could've made. From the moment I walked in, I was greeted warmly and felt completely at ease. Dr. Ong was incredibly knowledgeable and patient. She walked me through every step of the eye exam, explained the results in a way I could easily understand, and even gave me helpful advice for protecting my eyes from screen time. It felt like a real, personalized care and not a rushed appointment. Then came the fun part which was choosing my first pair of glasses. I had no idea where to start, but Collin and the rest of the team made it effortless. They took the time to find frames that fit my face perfectly and matched my style, then added blue light blocking lenses to protect my eyes. David's expertise made me feel completely confident that I was being taken care of. He double-checked every detail to make sure my glasses would be perfect, the prescription, the lenses, and the frame. And the best part is, they were ready the next day! Everything about my experience felt smooth, professional, and personal. The service, selection, and care here are truly the best in Marin. Thank you to David and the whole team! I'll be coming back for future glasses and sunglasses, and I highly recommend them! read more

Al F.

5 years ago

Bottom line, if you're looking for personalized customer service and an excellent selection of quality frames, this is the place. I was overdue for an eye exam, and knew I needed new glasses, but dreaded the thought of having to go through the process of picking out new frames. I never look forward to choosing frames for myself; the drawerful I keep of past near misses and unmitigated klunkers attests to that. David met me as soon as I completed the eye exam and presented me with five or six different frames to look at. At first glance I thought there might be one or two that would work, but the rest didn't appear right for me. To my surprise, after trying all of them on I thought they all looked good, and would have been happy with any one them. David went over the pluses and minuses of each in terms of fit and appearance and one stood out, which is the one I chose, and I couldn't be happier. I also decided to go with a pair of sunglasses this time, as well, and the process was the same with the same great result. David's years of experience, his sense of style, and his unerring ability to discern what looks and works best made what I dreaded doing absolutely effortless. And, the in house lab had both pair ready in three days. Count me one very happy return customer. read more

J J.

17 years ago

I can see clearly now!! I went to 20/20 Optical with good quality prescription Zeiss lens. Lens that I bought through a high-end optical shop out of state. Lens installed at the Zeiss plant. BUT - I could not see properly with them - even though they were the correct prescription. David at 20/20 Optical listened to my concerns and then took allot of measurements - twice, just to make sure. My vision - with my new lens - is now great! I drove from the East Bay to Marin to go to 20/20 Optical because they have their own lab (no need to send my frames off-site) and because, over the phone, I could tell David knows his stuff and could help me find a solution. It was worth the trip! Kudos also to Cal Optometry for confirming that the lens were the problem - not my eyes....though Cal could not tell me what the problem was with the lens (20/20 found the problem). 20/20 also has a great selection of frames and I will be going back to buy some new frames. No, they are not deep discount frames, remainders of stuff that never sold, they have high quality and very fashionable frames. If you like Costco and Walmart, this shop may not be for you. Thanks again David (and staff) - I can see clearly! And....20/20 worked with my insurance company. read more

Rosemary R.

16 years ago

For a long time I was resistive to the idea of getting progressive lenses, so this meant constant fumbling between reading glasses for close-up vision and different lenses for viewing things at more of a distance. Although I was very concerned that at my late age (almost 60), i would never be able to adjust to using them, this year I decided to "take the leap" and had a pair of progressives made by 20/20. David was very helpful in selecting appropriate frames and in explaining the technology of how they worked. I was amazed that I was able to wear them immediately upon leaving the shop, driving away w/ very clear vision. It took a few weeks before I felt totally comfortable with my new glasses, and now I can say that I only wish I had done this sooner. I really am happy with my glasses - they make life so much simpler, e.g. when shopping, I only need one pair now. I am an avid reader and still prefer to wear my reading glasses for longer duration reading; and will most likely get new prescription reading glasses from 20/20 later this year, as I am very pleased with the quality of their work and with the service I have received. read more

Farrah A.

15 years ago

I've been looking for a new pair of everyday frames for about a year now and I like the 50's style cat-eye plastic frames which this year I haven't seen much of around. I went to a bunch of stores and couldn't find anything I liked at the large chain stores and at some of the small fancier places was getting the cold shoulder probably because I'm younger and usually I'm running errands when I go look at glasses and am usually not dressed up or anything. So yesterday I was taking a break from cleaning the house and thought I'd walk down town to grab some lunch and I walked into 20/20 and was immediately greeted even though they were helping other people and as soon as someone available they were happy to help me. Judith was able to sense my style and and listened to what I said and was quickly able to pull many frames that might work for me and was even sensitive to the fact that I have a big head and need a wider frame. I told them I needed to think about it and I didn't feel pressured at all they simply said they hope to see me back again soon. I came back to purchase my frames today and am very happy!!!! Thanks 20/20! read more

Paul G.

16 years ago

I am a verrry difficult patient as I've grown up being corrected to 20/20 vision or better. Nearsighted, worn glasses since 7yrs old. I had given up the last few years as the need for progressives made the 20/20 part - history. The combination of Dr. Perrone and 20/20 is (I think) the best you can get! No computers for Dr. Perrone - he slugs it out trying different combinations of lenses like the old days (remember? gigantic machiine pressed to your forehead, "is this better? or this?). I had always thought that computers were an advancement simply "because". Dr. Perrone proved a lie to that. He gets me back to 20/20 (even 20/15 - with astigmatism). David takes the prescription and makes it happen. Fitting progressives is an art (really) and he is an artist (and a perfectionist) even if it takes a ton of "fiddling" with the frame vs lenses. Over time. Many visits. I told you, I am verrry difficult. Ask Diane, who's great as well. Anyway, if you need correction, and you are settling for seeing "pretty good, maybe" - see these guys. PS: I am purposely not including a review on the frames because then you'll think I'm a shill. read more

Amanda H.

15 years ago

I came to 20/20 Optical last December after learning that I could no longer put off getting glasses. I had gone to several other places first, each one being as disappointing as the previous. I was not excited to have to wear glasses in the first place, and on top of it every pair that I tried on made me look 10-20 years older. When I went into 2020 Optical, I suddenly got a lot more excited about picking out some frames. They have an enormous selection of exciting, fashionable and refined frames, and the first pair I bought there they had ready in a single day so I would have them to take my finals with. My last interaction was even better than the first, with both David and Nancy being as helpful as ever. They were shortstaffed, and both helping different customers when I arrived. Due to their thorough service, my boyfriend and I ended up having to wait a little longer than we had been planning for, but David made sure that we were taken care of (and even gave us a little discount for our time), and it was well worth the wait. So far this place has been awesome, so I plan on returning for all of my framing needs! read more

Lou t.

16 years ago

12/11/2010 I am from Utah and in California for seven days. I found 20/20 on the web while doing a search for back surfaced digital progressive transitional lenses, which I needed when doing Wilderness Trips in the remote mountains of Colorado. I called and talked with a very caring staff member, and told her my needs, she quickly got the owner David on the phone, and after a few minutes I had made an appointment for the following day. upon arrival David spent a very ample amount of time with me to assure that what I wanted could be done, he then called the manufacturer to make sure my lenses could be prepared and shipped on a rush basis in time for a Saturday pickup. It took a total of five days to have a perfect setup for my needs. David was very open to using an old special frame that I had that was no longer available. The entire experience was very satisfactory. the cost was no more than other shops I had contacted, and in the price I received the benefit of David's years of experience, which is priceless. Lou read more

Harry N.

9 years ago

The service here is A1 and they're very accommodating. I called in just to see if they had any openings or cancelations, and Diane who answered the call said that she can take down my info and give me a call. Less then 5 minutes later, I get a call back and Diane says that they can take me. When I got there, she greeted me with her warm presence and explained to me how their practice functioned. I was very comfortable going in, and didn't feel like they were selling me on a product. Dr. Ong was great, and was very personable. I never felt rushed or pushed to upgrade on frames or lenses. All in all, this was an amazing experience and it never felt like a transaction. These guys actually take their time explaining the differences between fitment and aesthetics. David who I believe owns the practice came out to help me adjust my new frames, and explained to me how glasses actually worked. Oh and their turn around time is not your typical 2-3 weeks... ITS LESS THEN A WEEK! read more

Sean M.

5 years ago

After many years of hating my progressive glasses (from elsewhere) using input from Dr. Kathy On (very thorough and helpful) David was able to create a version of driving glasses (distance & intermediate) that are fabulous and fixed everything I hated about my prior glasses and more. I can drive and walk and do other regular tasks much more easily. I can see much better, particularly when glancing right or left or when turned around to look behind me. Everything is in focus. The tint of the clip on sunglasses makes it easier to see things in contrast, which is very helpful. The glasses are comfortable, extremely light and don't slip down my nose. There is no line between the distance and intermediate ranges. I can read everything, but really fine print. I don't have to bend my neck down to see the ground in focus when I walk. Absolutely great glasses. Doggedly professional assistance in meeting my needs and advising me! -Sean M read more

Good C.

8 years ago

I have been using contact lens and glasses since I was 4 th grade. I bought three glasses at 20/20 Optical. David is so awesome. He helped me pick out multiple colorful glasses. He personally travels around the world and pick out gorgeous frames. He has never get tired to help me and let me try 20 frames. I had a hard time to decide which one to wear because there is so many selection to choose from. I bought two new pairs of colorful glasses (One is bright green for reading when I wear contact Len. The other was bright blue for Progressive Len). I usually don't wear glass to work. Bright blue frame is so beautiful. My coworkers complimented where did you get your glasses. It really looks good on you. I highly recommend if anyone is looking for a new glasses. David will help you endlessly to select what frame looks good on you. 20/20 Optical is so awesome. I shopped elsewhere before but this is the best one. read more

Alana N.

14 years ago

Reading some of the reviews here I see that many love 20-20 Optical, some don't, and that the nays are primarily about cost. I'd like to agree with the positives mentioned about service, style, quality and professionalism. And I'd like to add that I have had an opportunity to compare my average lens costs over time, weighing 20-20 Optical with prior sources. It is 20-20 clear to me that I spent much more, with much more aggravation, on other providers, even though the cost of each pair of glasses was apparently less. Today a new pair of lenses is being installed at 20-20 in a pair of frames that I purchased there in nine years ago. The frames are in new condition, fashion still there on eyewear that gets many compliments, and I don't have to go through any additional expense or search. I did spend more, but I got much more. read more

Robert E.

18 years ago

Great shop! Here's my story with 20/20: I lost my Artcraft glasses on a hike. I wanted to replace them exactly. Only two opticians in Marin offered to order my old glasses from Artcraft. 20/20 was one of them. Luckily, 20/20 then discovered that they had my exact frame in stock (that was great, because sometimes, when ordering from an optician---and pre-paying--- the ordered item turns out to not be quite right, and you're stuck with it). So, I came in, and the owner was able to determine, from a photo I had, that the frame in stock was 2mm too narrow. So he ordered the correct size, at the same cost as the in-stock pair. They fitted the glasses perfectly, and the bill was $130 less than the other optician, who didn't have it in stock to begin with! Now that is service and inventory, par excellence. Bravo. read more

Ayla Y.

1 year ago

I had such a great experience at 20/20 Optical, thanks to David (the owner) and the whole team! David was incredibly helpful--patient, honest, and clearly passionate about what he does. He had me try on multiple pairs of glasses, stepped back to really assess each look, and gave thoughtful, honest feedback. I never felt rushed--he truly wanted to help me find the right pair, and I'm so happy with my choice. As a bonus, he gave us a great pizza recommendation--finally, a slice that meets East Coast standards! Also, a big thank you to Dr. Kathy Ong, who was absolutely wonderful. She was thorough, kind, and made the eye exam feel easy and comfortable. Highly recommend 20/20 Optical--the service is top-notch, and David makes sure you walk out feeling great about your glasses and your lunch plans. read more

S R.

4 years ago

It was a pleasure to return to 20/20 optical today after my last purchase 5ish years ago when I worked with Diane. I was curious to see their collection of frames. As a sunglass addict, I always search for other store options. The reason I return to 20/20 is the customer service. David and his team are old school customer service providers. They engage with their clients, David went out of his way to get me an Ophthalmologist appointment with Dr. Ong, to review my prescription before I left town. In today's world who does that? In addition, Janet was fun to work with and was exceedingly patient with my idea of what tortoise meant. If you are in the market for glass frames of any kind I strongly suggest you will find something that makes you feel like the cat's Meow at 20/20 in San Rafael. read more

kp h.

16 years ago

Thank you David and Diane for helping me out with a new pair of glasses. Losing my one and only pair after quite a few years, I was anxious to find someone who could make another set within 24hours and you all came to the rescue. I called three different places, and none of them could accomodate me because they did not have the equipment to create glasses in a short time. 20/20 not only has the best all around frames to chose from, but, they have the equipment upstairs to order the glass and to fit the glass to the frame of your choice within 24 hours. There are four words that can apply to this business: EASY... PERSONABLE... QUICK... REASONABLE... Now I can see and had my new glasses within 24 hours... Am definitely a 20/20 fan... Thanks, Diane and David read more

20/20 Optical - optometrists - Updated September 2026

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Wink Optics

4.9

(125 reviews)

Luxton Optical

(44 reviews)

•$$$

It's a rare pleasure these days to meet someone who is expert at fixing something and clearly…read moreenjoys it. So it was a treat to watch Nancy restore my metal eyeglass frame that was expensive when I bought it 40 years ago and priceless today, at least until I stepped on and mangled it. And when she put the glasses back on my face, they fit perfectly - no adjustments needed. I'll be back next time I've got a new prescription or (hopefully not) another repair.

I had spent some time going to various optical locations to find where I found the best choices of…read moreframes and landed on this location. Both Craig and Nancy who run the show here are both very nice and capable. They didn't pressure me in purchasing from them but let the products sell themselves. Nancy did the final measurements and double checked my previous lenses and what the prescription said. She also addressed the nuanced changes in my progressive lenses too. On the day I bought my frames they had a 20% off sale, which was very helpful in light the price on the frames aren't by any means cheap. One thing they don't take insurance. If your looking for new frames suggest either stopping in or sending an email. I found calling doesn't seem too successful in getting a hold of someone.

Marin Optometry

3.8

(52 reviews)

My mistake for not checking in advance -- ownership has changed and with it, from my experience,…read morethe professionalism, quality and services. I will NOT return or recommend. Returned outside of health plan as selection and service (frame choices, purchase, exam, lab filling challenging RX, and fitting) about 10 years ago was excellent. Extremely disappointed -- staff does not appear qualified or experienced. Incompetent fitting and staff, including "manager" and receptionist need basic customer service training. Go elsewhere!

We are even more impressed than before, which is saying a lot!…read more My husband was seen at UCSF ophthalmology because he'd had some vision problems that could have been stroke-related and the UCSF ER group was thorough and diligent. UCSF gave him a new Rx for his distance glasses. We took it to Marin Optometry to have new glasses made. When he tried them, they were worse than no glasses or his reading glasses. They checked the UCSF prescription and his previous one. Then checked UCSF's notes. UCSF said he needed a stronger Rx, but the Rx was weaker. Marin Optometry offered to have my husband's eyes tested by Dr. Jean, a proper Rx determined, and new lenses made, all at no charge to him! They really went out of their way to correct someone else's error. We are SO grateful.

EyeDesigns Optometry

(103 reviews)

Shoutouts FYidoctors in San Rafael Whatever anyone thinks,…read morethis place will forever be my haven. I wasn't supposed to be here. I wasn't their patient. I didn't have an appointment. I hadn't purchased my glasses here. Until that day, I had never walked through their doors, let alone knew who they were. I was just someone driving to a wedding in an unfamiliar area when, without warning, the lens fell completely out of my prescription glasses. I've worn glasses virtually my entire life and never experienced anything like it. One second I'm dressed up, driving to a wedding and going about my day. The next I'm frantically looking for the nearest exit and closest shop that can urgently repair my glasses. You can 'see' how difficult and stressful this situation was, with a sprinkle of already being late to the ceremony.... It sounds almost funny afterward. In the moment, it wasn't. I put 20 minutes onto a parking meter and dashed off blindly for this store. Mind you, it was minutes before closing. I walked in, explained what had happened and prepared myself for all the perfectly reasonable questions: Are you a patient here? Did you buy these from us? Insurance? ID? Do you have an appointment? Instead, they just helped me. They took my glasses, put the lens back in and secured everything. Without me even asking, they inspected everything, checked the opposite side and tightened that screw too so I hopefully wouldn't find myself in the same predicament again. I offered to pay them. They wouldn't take a dime. I was in awe. I hadn't even expected them to take me, let alone be this attentive and caring. I wasn't looking for a freebie. At that moment, I didn't care what it cost. I was dressed for a wedding, away from home, and my glasses had catastrophically failed while I was driving. By the time I walked back around the corner to my car, I still had 9 minutes on the meter. But maybe the reason such a small interaction affected me so much is because of the contrast. This wasn't the first time these glasses had fallen apart. The 1st time this happened, I went back to the practice that actually sold them to me. I was their established patient, wearing glasses purchased from their office, and they still wouldn't let me do a walk-in. I had to go through the normal scheduling process to find an appointment time for a repair. Ridiculous. I remember joking with the opticians there, "Oh thank goodness it happened while I was safely at home. Imagine if my glasses suddenly fell apart while I was somewhere unfamiliar and actually needed them." Then they did. While I was driving, no less. I was nobody to these people. My own provider had every reason to consider these glasses, and me, their responsibility. This office had none. I cannot overstate how much that contrast floored me. A practice I had never given a dollar to treated my eyewear problem with a level of urgency, kindness and basic humanity that I hadn't experienced from the practice where I actually bought the glasses. That's why I'm writing so much about what was probably an incredibly ordinary few minutes in their workday. To them, maybe it was just tightening a screw and putting a lens back. To me, it was somebody coming through for me during a genuinely lousy moment when they had absolutely no obligation to. The ratings here are remarkably high. I've also seen the recent criticism from longtime patients who feel things have changed since the business changed hands. I'm not here to tell those people they're wrong. Their experiences are theirs. I'm here to add mine. And mine is admittedly unusual. I haven't had an eye exam here. I haven't ordered glasses here. I can't promise anybody what their experience with those services will be. But I can tell you something most reviews probably can't: I know how these people treated someone when they weren't their customer. If you're reading reviews trying to decide whether to give this practice a chance, that's the perspective I can offer you. Based on my experience alone, I'd feel comfortable giving them the opportunity to earn my business when I actually needed an optometrist. Maybe that's an unusually strong opinion to form from such a short interaction. But sometimes eleven minutes tells you a lot about a business. At least compared to the practice that sold me these glasses... I certainly found my haven.

I have been going here for almost 10 years and still highly recommended Dr. Iwami. He is very…read morethorough and his prescriptions are always great. Sadly, they have been acquired by FYIdoctors and the overall business quality has suffered. The glasses service is especially poor. There are no proactive communications from the staff about problems with the glasses order that affects delivery. Both times in the past 2 years I have not received a call about my order. This time it has been nearly a month before I got my new glasses.

Marin Optometric Group

(44 reviews)

Wow! Dr. Tsang is amazing! So smart, so thorough. He absolutely goes the extra mile to make sure…read moreyour Rx is working hard for you. He just updated my Rx for multifocal contacts -- a tricky business. The first Rx was a VAST improvement over my previous one, but he kept tweaking it to make it better and better. I'm thrilled to have someone this competent and dedicated on my team.

I'm very disappointed with my experience here. I went to this shop to purchase eco brand eyeglasses…read morewith magnetic sunglass clip. The initial transaction/order went great and it went down hill from there. Pickup was a week later and the lenses were incorrectly installed so the clip wouldn't attach. They hadn't noticed. They sent them back to lab, 10 days later the "fixed" ones arrived with the same issue, albeit less severe. The lens/clip stayed on but still wasn't flush on the frame due to mis-installed lenses. I kept them for a few days thinking maybe it was okay but realized the misfit caused the clip to still fall off one side of the frame pretty easily, and the clip looked a little funny not being flush on the frame. I returned them again to be fixed. It's now 3 weeks after that second return (6 weeks since the initial order), they still hadn't called so I called them yet again, and they still can't tell me when they will arrive other than their standard answer of "maybe this week." I openly expressed my frustration today with the amount of time it's taken and the lack of communication on their part about what's going on. Instead of acknowledging my frustration, they changed the subject and made it very clear it's not their fault or problem (it's the lab's) and the familiar refrain, "we'll call you when they come in." If I don't have them by this week then I'll seek a refund, go elsewhere and either way, will never ever return.

Eyes on Magnolia Optometry

5.0

(33 reviews)

Lumina Optometry

4.9

(38 reviews)

Udate: 3/2026 Turns out that 2 out of the three lenses had a…read morecurvature measurement (factory default) that made them sort of distort my vision. I create intricate pixel art for a living so I am very "fussy" about getting a proper image correction from my lenses. I'm happy to report that the fine folks at Lumina insisted on remaking the lenses to my exact specifications at no extra charge. Now they're just perfect! They delivered them with a smile (as always) and a hearty wish that we'd see each other again soon. Absolutely so, Lumina!

I have been going to Lumina Optometry for years! Dr. Salman is so kind and patient and thorough…read morewith the eye exams. Tracy and Mariana are wonderful at their jobs as well and helped me with my glasses purchases. They are prompt at getting back to you if you leave them a message. I highly recommend the whole team!

Marin Eye Care

4.3

(66 reviews)

Excellent store…read more Linda is incredibly helpful and has a knack for getting it right. I broke a pair of discontinued frames and Linda found another set of frames that accommodated my existing lenses. Was I ever relieved. Bravo Linda!

Find them terribly rude and short with people. Ordered contact lens which I was told would arrive…read morein a day or two but then wasn't told they would be closed the entire following week. There were many other issues, but will just leave it at that. Need to be more customer service oriented.

Optique De Fleur Opticians

5.0

(35 reviews)

Wink Optics