TERRIBLE SERVICE since joining with Solve It! I used Fletcher's from the time I bought my home in 2003 to service my furnace and make repairs as needed. My last few experiences with them have been absolutely terrible since they now are a part of Solve It home solutions.
Twice now I have driven to my rental property to meet with a plumber and have been stood up with no appology. The first time I drove 6 hours with my baby to meet the plumber who claimed I needed to replace many of my pipes. After waiting around for 1.5 hours, I called to inquire as to his arrival time. I was then told he was running 3 hours late and probably would not make it before 5 o'clock quitting time. Since I had to drive 6 hours back home, I couldn't reschedule for the following day. I requested a copy of the report, it was never sent.
Since they had suckered me into buying their service contract, I later scheduled the "free" furnace and electrical inspections to be completed. They claimed they did these, however my tenant reported that nobody came into the actual unit. I again asked for copies of the report, never sent.
Today a plumber was supposed to meet me at the house again to go over the previous issues. He never showed. I then received a call from customer service stating that they had called my tenant who had no knowledge of the appointment and rescheduled for tomorrow. I told them my tenant should never had been called because I was the one meeting them there. My tenant should have never been bothered! They are completely incompetent and clearly don't care about their customers!
I will never use them again and suggest others avoid them too! read more