Try to avoid working with these people! I would never go to them for anything ever again. I wouldn't have even worked with them in the first place, if they weren't the only broker for the building we wanted to move into. Totally unprofessional and unsophisticated people. We signed a lease for an apartment, and agreed to pay an additional fee to get the keys 1 day early. The move in date we needed was stated in the paperwork that was signed. Come time to move in, they gave us the run around for 2 days, and kept saying we'd get the keys. When we had all of our possessions packed into a uhaul, then they tell multiple excuses as to why they can't get us our keys. None of those excuses sounded plausible or made any sense. What really was the deal is they somehow forgot we wanted the keys one day early and then tried to scramble to get them and failed miserably. They could have told us the night before or that morning that it was not going to work out, and we would not have gone through all of that trouble to pack up our stuff. We had moved out of our apartment and had no where to go. They didn't care! Oh well! We incurred hundreds of dollars of added costs as well as taking off another day of work to move in later. They admitted at the time they messed up and knew about our added costs. When we submitted our fair breakdown and receipts for the added costs, we didn't hear back again. I called and was basically told that they have no control over when the apartment is ready and that's it. Which is BS. We're just out of luck. You do have control over whether you pick up the phone and tell us, though! Moving is a difficult and expensive time that you try to plan out correctly and they act like they don't know anything about how this works. These people seem very shady and unintelligent. We should have known when a tenant approached us on a walk through and said 'good luck!' They did so much wrong I can't even fit it here. Do not work with Nadine Watt and don't deal with a Fleetwood Realty. Zero stars for you. And clean up your nasty office that is covered in dog hair and smells terrible! Get your act together read more