They're impossible to get a hold of. They never get back to you. The building is filled with trash…read moreand in disrepair and they don't care at all. You can't even reach someone to talk about it.

Could give a 0 out of 5 if I could. Been a tenant for 690 rogers ave since 06/2022 and I am already…read morethinking of moving out. It has not only a rodent problem in the in-between space of my ceiling and my upstairs neighbor but also a constant heat issue in my apt. According to the super for 690 rogers ave, the heat only will be turned on 4 times per day for 30 minutes each time. And guess what, the internal room temp is 61f when I came back from a business trip when the legally required temp should be 68f. The heat is nonexistent. The outside temp was 37F. The management does not have a phone number that will land you to talk to anyone. The number will either send you to a long wait line that will never be picked up or to the website which provides you the form to send requests through email. Yet, sending emails is useless since they never reply. Only the super has the number to the personal number for the manager and she is not willing to give the number to me which I understand. I filed several 311 complaints about the heat problem but the landlord never took action.

This management company is fantastic to work with. They are highly responsive. Desiree is amazing…read moreand if I have any questions she is always there!!!

I went to visit my Family on Sunday February 1st I went to visit my family @ 371 Edgecombe Ave and…read moreto my dismay I found my family home fully dressed with outside clothes on because the temperature was just as cold as outside.I had to leave immediately because that is no way for anyone to live and the youngest stays full of cold. I don't know who can fix this but my next move will be to reach out to every News channel and make this public.I will return to see if there's any changes

We are an HDFC, which means we own our own Apartments and hired HSC as a managing agent to assist…read morein the daily functions of running a co-op. We have a Board in place and all decisions are "supposed" to go through us. I say this because some of the HSC buildings are owned by them. All was great in the beginning when we had to fire our previous management co for a myriad of reasons. Josh Koppel was attentive and sprouting how he would take of everything, and how the previous mgmt co "should not mess with him". The transition was pretty much stress-free. We received monthly maintenance bills, they provided excellent, concise statements and I say that because this simple function was severely lacking at, our previous Mgmt Co. They referred porters, accountants, vendors, and a Lawyer, all of which we interviewed and hired. All seem to be going great until it wasn't. They would fail when it came to needing assistance in our storefront renters, problems with shareholder issues, finding solutions to building problems, loss in income, and answering calls and emails. All were met with rudeness, lies, and lack of attention. All is good if your building is making money and they don't have to do anything. There is so much grift and nepotism at HSC, it will make your head spin. I was warned before hiring them, "Josh Koppell likes to take over". I wasn't sure what that meant but I sure do now. He has to profit off every vendor and outsources almost every function so you end up paying several different entities in addition to their monthly fee, which was very inexpensive on the face. They sabotaged us. Offered no assistance during the pandemic where they continued to get paid and just watched us fall with losing so much in rental income. They try to divide and create riffs amongst board members- they like the ones that are silent and don't ask questions. They refuse to answer questions regarding finances and remove us from their "Master Plans" from which they profit off. I should add, almost every vendor is his relative, including those that are on his "Master Plans". Myra, the building Manager, should not go unmentioned either. She lies and her only job is to serve her boss. It's a joke that she is Manager.

Worst management company I've dealt with…read more Since HSC Management took over, the building has gone downhill fast. Ongoing elevator problems, essential services and amenities being taken offline, unresolved pest issues, and inconsistent heat have all become part of daily life. Communication is poor with no updates. Debra kaplan is a snake who avoids responsibility and is extremely rude to tenants on the phone. For the amount of rent being charged, this level of management is unacceptable. If you're considering a building run by HSC Management, proceed with caution.

Very easy to deal with. The apartments are beautiful and fairly inexpensive. Very close to Metro…read moreNorth (Glenwood). I loved calling this place home. The girls in the office are a pleasure. The maintenance guys are quick and reliable. Parking in the area is a pain, but I loved it there.

Management office is unresponsiveness and unprofessional. They do not respond to emails or phone…read morecalls. It takes them months to deal with situations including water leaks.

This company just raised our maintenance 11 percent. This is unheard of! The last three years our…read moremaintenance has gone up 21 percent. Don't hire this company!! I emailed the building manager and asked why. I was told that they don't look at the finances of the residents and that the buildings financial stability is more important than that of the shareholders. Completely out of touch!!!

If I could give negative star ratings, this company would be -999. Lousy service! Better yet, No…read moreService. They just collect money and keep lousy records or just make up stuff. Do yourself a favor and stay away!!!!

Cristhian Caballero, A fast and very professional real…read moreestate management team worth recommending.

ZERO STARS. Do not waste your time with Trion Real Estate. They are unprofessional and unorganized…read more I spent 3 weeks going through the application process, having to push them to get answers because they were just not communicative at all. I couldn't get a hold of them on the phone and waited days to even a week just to get a response through email. I was misled by Laura early on, having me believe I could secure an apartment and telling me "If I were you I'd wait for the 3 bedroom", so that's what I did. I did everything I had to do to ensure my family would have a safe space to call home after being displaced from a house fire. As a professional "director of operations" I wanted to trust her statements. It was weeks of back and forth, her telling me one thing only to go back on it the following emails. I paid for a Guarantor Service when all else failed, I made sure they accepted it (their company was listed on the site) and I paid a large fee. I got as far as Laura telling me I can sign a lease, gave me a move-in date and told her team to get the keys ready...all lies. The day before the lease signing Laura told me the Guarantor Service (that they accepted) was denied and they had the nerve to tell my fiancé and I they suspected we were lying about our house fire. Why would I go through all that trouble if I was lying the whole time? Nobody would go through that, unless they were in a desperate situation like I am. They also discriminated against my ESA dog because of his size, that is ILLEGAL. Afterwards I was told by a friend who previously lived in the apartment that there were larger dogs in the building. For a family owned company, Trion has no empathy for a family in need. In the end, I knew they just wanted to get more money out of that apartment. Thanks for wasting our time, we're still homeless. Do better.

If I could give them 0 or negative stars I would. This company provided an apartment that was not…read morepainted or cleaned on our move in date. The company failed to provide keys at an appropriate time after receiving all payments. They refuse to make repairs necessary such as having a front door that locks or an elevator that works. The property comes by to suppress you but not actually solve any problems, and has lied straight to my face multiple times. Don't ever live in their building

Great place to find an apartment the staff is very helpful! Location is nice , very well organizedread more

From the owner: We Specialize in Listing and selling Residential and commercial property in the lower Westchester…read morearea. We prevent Foreclosure

The past property manager Laura, finally left. She did not understand the meaning of customer…read moreservice. Had to endure her since Amber Management, started manageing our property. The new property manager is cordial but does not respond to your complaints consistently. The reason is because there are so many complaints. Lived in building for 37 years and Amber and this new management company they merged with is incompetent as well. No one wants to do their job. I have complained about drugs being sold in building many times. The tenant is still there. She and others in her apartment make a mess in the hall outside her door, which is also is outside my door. Food crumbs constantly on carpet. Tenants should be investigated before they are able to lease. The laundry room is disgusting. The machines are constantly out of order and not clean or sanitize. This company we lease these machines from, should be terminated. Never had the uncleanness in the laundry room or issues with the machines until this company took over. The worst!

I work at a building that Amber management is supposed to manage. Not one resident, nor one…read moreemployee can ever get a hold of anyone from amber when they need to. Emails, texts, phone messages.... no response. They're frauds taking your hard money in exchange for bare minimum services.

ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.