Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

I used them a few times to find good tenants and would use them again they do a great background…read morecheck

I was looking for a rental in Queens and out of the three real estate offices that I called, Sharen…read moreSamet from Carrollo was the one that helped me out. She was great! She kept in touch with me, understood my situation (kids and dog) and was able to find me what I was looking for. During my apartment search, I was able to text her the apartments that I was interested in seeing day or night. She would even text me back after office hours and she was sure to follow up with me the next business day once she was in the office. She was very attentive, always kept in touch and sympathetic to my small dog as a lot of owners didn't want pets at all! I would recommend Sharen to everybody as I had such a pleasant experience dealing with her! I would not hesitate to use her again in the future!

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

Alfred was incredibly dedicated, helpful, and professional. He made the whole process smooth and…read morestress free. Highly recommend!

Alfred helped us sell our co-op. He is knowledgeable, accommodating, and attentive. From the start…read moreAlfred walked us through every step and was there for any question we had. Alfred turned what can be a stressful process into a smooth one. I highly recommend considering Alfred and New York Residential for your real estate needs!

Lydia has been invaluable in helping me navigate the complexities of real estate investment in NYC…read more She has remarkable insight into the different neighborhoods of NYC and also is incredibly responsive, reasonably priced and well connected.

From the moment I started my search for a property in Queens, this team went above and beyond. They…read moreweren't just a property management company--they were a true partner every step of the way. From helping me assess neighborhoods to flagging red flags during walkthroughs, their guidance was invaluable. They're incredibly well-connected, which meant I had access to trusted contractors, inspectors, lenders--you name it. I never felt like I was going it alone. Every question (and I had a lot of them!) was met with patience, clarity, and real insight. Since closing, they've continued to deliver--responsive, detail-oriented, and truly invested in the long-term success of my investment. Reliable property managers are hard to find. Reliable partners are even rarer. I'm so glad I found both here. Highly, highly recommend.

Screwed up my maintenance charges from the get-go, made multiple errors repeatedly (overcharged and…read moreclaimed my bank had rejected my last payment, which was not true), took months and multiple follow-up emails/calls to get an answer to a simple question about renovation, totally unresponsive. They're the worst. I'm seriously thinking of moving because they're so awful but I hear from friends in other co-ops that all these management agencies are terrible!

Is it irrational to expect a response to an email within a week or maybe two? Well, 7/13/24 was…read morethe last time my email was responded to. Poor look on their behalf. Truly unprofessional. To add insult to injury, service requests opened via their portal are closed regularly, with no feedback--head-scratching practices to say the least. I'd like to know what qualified VNYPM to earn the right to manage my building's services. Their predecessor's communication was impeccable. Let's see if the senior partners reach out indicating that my email address was flagged as SPAM, again. That was the claim back in August 2023.

Adrian managed my co-op building for years. He is such a hard working individual. Always…read moreprofessional, always detail-oriented, always knowing who the right company to call for any issue that comes up. He follows up during each project stage and is knowledgeable in every aspect of taking care of a property.

I needed a property manager for my condo in NYC and found Adrian through Yelp based on his good…read morereviews. Adrian has been very good with prompt and accurate communication as well as smooth execution, all of which was exactly something I was looking for. I highly recommend Kahana Management for anyone looking for a reliable property manager. Looking forward to working with you!