I lived in a well maintained old building in Manhattan. The super and handy men were so kind and…read morecame to my apartment as soon as I had a problem in my room. Doormen were always helpful. Residents were also very nice and friendly. I enjoyed my stay in the busy and stressful city thanks to all of them. As other people mention, the contract & deposit return may need improvements. They are too busy and it's hard to catch them. When I wanted to make a regular contract to 6 month after living 3 years, I needed to call several times / several days to catch them and get the special contract. However, they made it 6 month in the end. Another difficulty was when I requested security deposit return. In both cases, the building's super & doormen kindly helped me a lot and he talked to the company directly. The well maintained and secured building, super and doormen are definitely 5 stars. I'd give it 5 stars when they improve the contract management part.

Chestnut holdings is horrible at providing repairs but very good at taking rent payments. They have…read morea bunch of actual chimpanzees that work the phones and they do not know how to talk to people cause they know they are in the safety of their homes. There obviously isn't any oversight from those in charge.

I was contacted by management with an understandable explanation for the delay I getting back to…read moreme. That took care of the situation on a temporary basis and are in the midst of a permanent solution.

The realtors (in particular Christine) does not get back to you Re: showings & if an apartment is…read morestill available (pending offer?) My colleague sent several emails to her that were completely unanswered (unprofessional).

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

Reviewing a management company is a bit like evaluating a car dealership, there is a tainted…read moreindustry presumption they are all deceitful, so you are wary to believe or trust them, or rely upon the truthfulness of online commentary and referrals. So, it is important to acknowledge and appreciate exceptions of excellent service and reliability; praising individuals who show competency and pride in their job duties, along with respect, courtesy, and value in their interactions. VNYPM has proven themselves to be this anomaly, deviating from low expectations by restoring confidence and care, rather than sustaining doubt and apathy. As a shareholder for nearly 20 years, in a Pre-War Queens Co-op building, my comparative observations about the detached, duplicitous, ineffective multiple management companies, and unqualified absent Supers I have had the misfortune to witness; have been transformed by Anes with his conscientious responsive team. Especially outstanding, Amy with her diligence, kindness, and delightful sense of humor; and, Izeta with her empathy, flexibility, and trustworthiness. Anes, one of the owners, is accessible via email or phone, and has responded promptly with genuine concern and diplomacy to any urgent matter I have had, particularly health related required accommodations. Thanks to Anes employing Neoly, we finally have a professionally skilled, and dependable live-in Super, who is attentive, friendly, and hard-working. When VNYPM was hired several years ago by our newly elected board, they took over a huge mess; from financial debt and instability, to prior mismanagement negligence, a mendacious incapable Super arduous to fire, and many complicated major repair and maintenance issues. Throw in a pandemic, which created complex and combative lockdown and safety issues to navigate, and additional financial strain on the residents and building. Because of the smart guidance and leadership of VNYPM, and their recommendations and partnership to the Board, it is really remarkable we are now in the best financial shape this building has ever been in, with visible improvements of a modernized elevator, and demolition and installation of tiled stones to our expansive exterior entrance. Looking forward to seeing the interior painting started, and floor cleaning finished, which will make all the difference to re-establish its faded glory, Every building's situation and priorities are different, but they all have the same management needs for dedication, responsibility, accountability, consistency, transparency, prompt honest communication, and decisive action. Management companies are being hired for their expertise, but, let's not forget they work for us, even though they are managing us! VNYPM shows an understanding of this reciprocal relationship, and how properly servicing these demands guarantees mutual success and stability for them, and our residential buildings. VNYPM is receptive to suggestions to what they could do differently or better so they can continue to grow and learn, efficiently problem-solve, and provide the highest client satisfaction. This open readiness to listen, is a significant distinction for me. I applaud VNYPM's willingness to think outside the box, and knowing when to compromise wisely. They offer creative innovative solutions, using only limited available resources, that realize the individualized vision for each building. This makes them uniquely qualified in my estimation, as they are both frugal, and inventive. Hope my positive review provides clarity in your consideration of VNYPM to manage your property. Professor J.

I rarely leave reviews, but my experience with Venture NY Property Management has been deeply…read morefrustrating. I simply asked for clarification regarding newly imposed co-op insurance requirements and how the coverage thresholds were determined. Rather than receiving transparent answers or supporting documentation, I was repeatedly told the requirements were "non-negotiable," threatened with fines, and ultimately informed that management would "not engage further" because the conversation had become "repetitive." As a shareholder, asking reasonable questions about building policies, insurance requirements, and risk management should not be treated as an inconvenience. At no point was any actual explanation provided regarding whether these limits were based on insurer recommendations, legal counsel, lender requirements, claims history, or any formal analysis. Instead, responses felt dismissive, defensive, and unnecessarily combative. Professional property management should include transparency, accountability, and respectful communication with residents -- especially when imposing financial requirements and penalties. I hope ownership takes shareholder concerns more seriously moving forward and improves how management communicates with residents.

ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.

Do not rent from LangSam property corp. Building manger for 4519 White plains rd named Jose C very…read moreunprofessional and incompetent.

Does anyone work for this company? Who are we paying rent to?…read more Theres barely any heat.. repairs? Ha! Never happening.. they replaced my stove to one that still does not work. Noone to complain to. And still haven't received my lease renewal back. Tried contacting via phone & email countless times.. the office is pretty far from me & they make their own hours so its a risk going there directly. Langsam is a joke

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

The don't do sh*t. Bad customer service and super doesn't know how to fix anything. Constant…read moreviolation. Tenants paying rent and we are miserable. I am tenant.

i currently stay in the 345 E 209th location & I can't lie this spot is disgusting. infestations,…read morewater damage consistent throughout the entire building, water leaks from my light fixture... which they know is a hazard but never really address the issue, I have an ongoing leak for the past 8 months I can't even use the bathroom when my upstairs neighbor showers. There's fungus & mushrooms growing from my walls & ceiling. People that management sends out reeks of booze & use drugs WHILE repairing & doing what they need to. nothing is done correctly, management is very unprofessional & show no care or concern for they're tenants. Paying $1450 a month is not worth the value what so ever. If I were you I'd avoid this place like the plague even though there's enough rats to start one up seriously. STEER CLEAR PLEASE!

Can you please pay me the balance owed for the services of Sam and Fred? It is 1-2 year debt. I…read morehave contacted you several times and you are not taking the initiative to be responsible.

From the owner: If you manage an apartment building, homeowner's association, commercial office, or retail…read moreproperty, you want a property management firm with expertise, cutting-edge technological tools, and a variety of services that can be tailored to your needs. From day-to-day management services to back-end management and consulting, Arc Property Management Group in New York can handle any aspect of managing your property with an innovative approach that will increase your occupancy rates, tenant satisfaction, and profits. Arc Property Management Group's real estate specialists regard themselves as partners in the management of your property, and they are deeply invested in the success of your business. Their unique brand of property management style encompasses every aspect of the market, so you can rely on their abilities and experience to provide easy, creative solutions for almost any situation. Whether you're looking for a commercial real estate management firm with deep knowledge of your industry or a residential management expert to help operate a duplex, Arc Property Management Group will provide results their competitors can't match. The Inwood property management company's market awareness and skills are augmented by a level of technological sophistication that far surpasses the competition. In fact, many of their services are online-based, allowing you to log in and check your account at any time...