I lived in a well maintained old building in Manhattan. The super and handy men were so kind and…read morecame to my apartment as soon as I had a problem in my room. Doormen were always helpful. Residents were also very nice and friendly. I enjoyed my stay in the busy and stressful city thanks to all of them. As other people mention, the contract & deposit return may need improvements. They are too busy and it's hard to catch them. When I wanted to make a regular contract to 6 month after living 3 years, I needed to call several times / several days to catch them and get the special contract. However, they made it 6 month in the end. Another difficulty was when I requested security deposit return. In both cases, the building's super & doormen kindly helped me a lot and he talked to the company directly. The well maintained and secured building, super and doormen are definitely 5 stars. I'd give it 5 stars when they improve the contract management part.

Only doing review because more then fed up long story short they are absolutely the worst company…read moregive me run around 4 different times and when told me apartment was ready still wasn't tried to get me to sign lease anywho with there own weird stipulations..if you can stay far far away from this company.. p.s the reality company is ok.. (bruma) chestnut tho 0 upon 0 stars for them.

The realtors (in particular Christine) does not get back to you Re: showings & if an apartment is…read morestill available (pending offer?) My colleague sent several emails to her that were completely unanswered (unprofessional).

This has to be The Worst Management company in all of NYC. No skill set to be a management…read morecompany. I had to constantly do the agent's job. The board voted to fire them but then covid struck so we postponed looking into replacing them. Now 3 years later they had to let go of our agent for reasons unknown. Communication with the building condo owners is beyond horrible. They are not proactive in any way and many residents complain to me that they don't even respond to emails and if they do it can be 3 or 4 days later. I even tried twice to meet with the owner who refused and instead had me meet with the terrible agent instead which went nowhere. There time is up, don't let the door hit you in the ass RH. They can't even muster 2 stars. wish I could leave zero stars. That's even too good for them. Don't even think about hiring them you will regret it....

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

Screwed up my maintenance charges from the get-go, made multiple errors repeatedly (overcharged and…read moreclaimed my bank had rejected my last payment, which was not true), took months and multiple follow-up emails/calls to get an answer to a simple question about renovation, totally unresponsive. They're the worst. I'm seriously thinking of moving because they're so awful but I hear from friends in other co-ops that all these management agencies are terrible!

Is it irrational to expect a response to an email within a week or maybe two? Well, 7/13/24 was…read morethe last time my email was responded to. Poor look on their behalf. Truly unprofessional. To add insult to injury, service requests opened via their portal are closed regularly, with no feedback--head-scratching practices to say the least. I'd like to know what qualified VNYPM to earn the right to manage my building's services. Their predecessor's communication was impeccable. Let's see if the senior partners reach out indicating that my email address was flagged as SPAM, again. That was the claim back in August 2023.

ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.

I just moved into one of the Bronx apartments in April. Sad to say, but I'm already planning my…read morenext move. Management seems to never be available and neither is my landlord. I've been living in the building for 2 months now and I still haven't gotten my mailbox key! Also, unless I get answers from management I will be taking them to court. They raised my rent up $50 a month after I moved in. I'm like wtf! They failed to give me any 30 days notice. How do you increase my rent in the middle of my lease?! Also the rent mail shows a price that's $100 over what I originally signed and doesn't explain the extra charges. If no one has taken them to court I sure as hell will!

Do not rent from LangSam property corp. Building manger for 4519 White plains rd named Jose C very…read moreunprofessional and incompetent.

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

The don't do sh*t. Bad customer service and super doesn't know how to fix anything. Constant…read moreviolation. Tenants paying rent and we are miserable. I am tenant.

i currently stay in the 345 E 209th location & I can't lie this spot is disgusting. infestations,…read morewater damage consistent throughout the entire building, water leaks from my light fixture... which they know is a hazard but never really address the issue, I have an ongoing leak for the past 8 months I can't even use the bathroom when my upstairs neighbor showers. There's fungus & mushrooms growing from my walls & ceiling. People that management sends out reeks of booze & use drugs WHILE repairing & doing what they need to. nothing is done correctly, management is very unprofessional & show no care or concern for they're tenants. Paying $1450 a month is not worth the value what so ever. If I were you I'd avoid this place like the plague even though there's enough rats to start one up seriously. STEER CLEAR PLEASE!

Can you please pay me the balance owed for the services of Sam and Fred? It is 1-2 year debt. I…read morehave contacted you several times and you are not taking the initiative to be responsible.

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