I continue to receive a 5 star experience from Fleet Feet VB. Our family has had a flurry of activity with shoe and sock purchases. My most recent was in-store with Andrew & Faith. My wife purchased from Faith in-store on a crazy Saturday...they are so busy then. So pro tip go on a weekday as they are closed Sundays. Faith knocked it out with foot analysis, Hoka + in-soles recommendation and feetures socks buy 3 get one free deal. Loyalty points which mean dollars earned add up quickly. We were super pleased with the transaction from Faith. I dealt with Andrew on a purchase of the exact same Hoka model and color I'm in. However, not in stock. He showed me how to order on Fleetfeet.com and it was so easy. Also allowed me to use my $15 REWARD toward the purchase. I also had the option of at home shipping, or ship to the store. I received the shoes in one day UPS. Big fan of Fleet Feet, their sales purple and all the products they carry. read more

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Fantastic staff: Anthony was the staff member who spent time with me. He explained everything as we went along. It is a process.. I'm super pleased with the detailed service Computer gives suggestions and you and the staff fine tune those choices. I am happy to say I bought 3 pairs of shoes. I have been wearing all of them and I like rotating what I wear. I wish I would have found Fleet Feet sooner. Fantastic is the word to describe my whole experience read more

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I had a problem on finding the perfect shoe. They helped me find the right shoe size and inserts to help with my flat feet. The new inserts I bought has helped with the pain I would have normally. It is pretty pricey but it is the same price online when buying a high quality insert for your shoe. read more

My son has big wide feet. I have always ordered online and hoped for the best. I was recommend to check this place out by another athletic shoe store to see if other brands would work for his feet. Never know this place existed since it is hard to see from the main and very busy road (Va beach blvd). We received quick service and they measured his feet size and soon out came 2 pairs of running shoes to try on. He ended up getting a pair of On sneakers -first pair- so now we have o e more option for shoes. Great place to see different options. read more

I went in today as this store was recommended to me by my dentist office. I had been putting off getting a good pair of walking shoes. When I walked into the store I was immediately greeted. I was helped out by Anthony. He walked me through the entire fitting process. Anthony was super knowledgeable, welcoming, and not pushy. He advised me on the fitting process and explained in detail what we were going to do. Then he went over the data on my feet and brought out shoes based on the report. I will definitely be back. read more

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Great central location. Not a lot of options and wasn't what I expected to be honest. We didn't stay long. Walked in and back out within 5 minutes. read more

Fleet Feet - Sports Wear Near Me - Virginia Beach, Virginia

Walked in and we were warmly greeted. KC took care of us from the start! She was very knowledgeable and friendly. We went through many pairs of shoes and She was able to put me in a proper size. Thank you KC for all your help! We will be back soon! read more

John was SO helpful and very knowledgeable. a friend and i came in both needing to be evaluated. he took care of us right away, answered our 1 million questions, brought out every shoe in the store, and found us our perfect matches!! s/o to John for making our first visit perfect! read more

Love the way they take time with you and do a video of how you walk to show you. Excellent shoes I purchased with the 30 day try them option. read more

Nice selection of running shoes. I like how they video you and find the best shoes based on your gait. They have those holka shoes everyone wants but they don't work for me. And don't ask if the shoes make you run faster. They didn't think it was funny but they will let you keep the shoes for 30 days and you can return them so that's cool! read more

Excellent customer service from all the staff, especially Robin. Thank you so much for the "hacks" so I could get the best fit out of my new shoes! read more

Great place and people. Had to exchange an item for Christmas. Sister's got me size 2 big. They helped me out

Average runner here, only get about 20 miles a week in easy and long runs spread throughout the week. Was previously doing all my roadwork in Adidas ultra-boosts but wanted to get a "real" running shoe. Went to REI and Dick's sporting goods looking for a specific shoe but they did not have what I was looking for. Fleet feet was opened and I was pleasantly greeted by the staff. I honestly didn't know much about running shoes but I took an assessment which gave me specifics on my feet and which shoes match me. Scott was awesome, he knows his stuff about running and handled my entire visit very professionally. He picked out 6 different shoes for me and really took his time on helping me pick out my shoes. I bought the Saucony Endorphin Shift 2's and couldn't be any happier. I will be coming back to this store for future running shoes/gear. read more

Fleet Feet - Sports Wear Near Me - Virginia Beach, Virginia

DO NOT GO TO FLEET FEET in Va. Beach!!!!!!! I live in Va beach and went to the Fleet Feet store in Va. Beach. I was very happy with my purchase two years ago, so I went back on Feb 26th and spent $148 on a pair of New Balance. Since my purchase, I have been in pain for two weeks. Fleet Feet fit me in a new pair of shoes that hurt my feet, my knees and my lower back. I am a PE teacher and I am on my feet all day. I went back to Fleet Feet yesterday. March 12. They fit me in a new pair of shoes, Brooks Glycerin and said that will be $20 more. I said "I really do not feel I should pay $20 more when I have been in pain for two weeks." They said ... oh well you have to pay the $20 more. Can I get a discount? I asked. They proceeded to say, no!!!! So, I asked for a full refund on the shoes I bought two weeks ago. I got a full refund and I had to walk out of the store in bare feet. Who lets someone walk out of a store with no shoes on??? VERY DISAPPOINTED!!!!!! I would be embarrassed if I was the owner of this store. I looked online on the Fleet Feet website and these same exact shoes are $120 NOT $160. VERY DISAPPOINTED!!!!!! read more

Needed some new running shoes for fall race training so swung by to make sure I was getting the right shoe. Thorough, patient, and professional was my experience today. I love this store!! read more

Parry: I run. I run alot (5x week). I like to run fast (5:30 pace for 4 mile runs and 6:30 pace for 13 mile runs). I run long 1x week (13 miles). I ran injured for 5 months due to wearing incorrectly sized running shoes: Saucony Fastwitch (racing flats). When buying shoes, I always purchase the newer version on Amazon or entered a store and tried on the racing flat that fits then walk out without assistance. Running in racing flats for 2-13 miles did a number on me. Leading to a condition called PTTD. Basically, the arch released and created a flat foot. Running is my therapy and I balked at going to a running store for full analysis. Come on, Saucony Fastwitch versions 6-9 have always been my go to shoe...and wearing Merrell Vapor Glove (minimal shoes) felt sort of fine at work. After visiting the physical therapist and podiatrist, they both agreed that I needed new shoes or never run again. Fleet Feet is a local running store carrying brands/versions not available at big box stores (Dicks Sporting Goods, REI, or a mall store). Fleet Feet staff did an amazing scientific and thorough analysis of my gait, foot, steps, to match me with the right shoe. They email your results and keep the data so you are matched with the correct shoes when coming back. I wanted lightweight with cushion because I love racing flats. The analysis revealed so much about my foot. My shoe size was actually an 11.5 with the right foot being a wide. And they let me try so many shoes which I couldn't believe were lightweight and delivered cushioning. Man, science has really changed since 2008 (When I went to a running store to get the Sauconys). I went with the Saucony Iso Ride 2. I also got sole inserts that are soft, lightweight and provide the needed cushioning for pavement pounding and direction to my dropped arch. Staff was professional and knowledgeable about products and take pride in their store. I can tell they love running and know a lot about the sport. Definitely a store to get the right shoe for your running needs!!!! *Advice...Try on every insole. They are so different from one another. And love the rewards program. Saved $20.00 because my wife had an account. read more

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Awesome running store with super knowledgeable employees. Every one was very friendly, they measured my feet and then analyzed my gait and we found that my ankles were bending on my foot strikes. They brought out a plethora of shoes for me to try and even let me take them outside and jog around the parking lot. With a 60 day return policy if the shoes don't work out for you, you can't beat it. They have everything you need wether you are a casual runner or on your fifth marathon. I was super impressed with this place, highly recommend and will definitely be back. read more

I went to fleet feet in Roanoke,VA. First time going to the store. I needed to return some shoes. The salesperson helping me was Walley. He was rude. He talked to me in a very short manner. He didn't want to help me. I will never go back to that store again. Nor will I recommend it to anyone. read more

I thought that I had reviewed Fleet Feet when I came in and was helped by a fabulous employee about a year ago buying two new pair of shoes. Apparently not, so I'll do it now. The staff here are super friendly, they care about running and are a wealth of knowledge and advice. They're pretty open about what the sell, what they like, if/when it will go on sale, ordering things, and returns/exchanges. They will film you walking/running and show you how it looks so they can recommend the best shoe and fit for you. When you try on shoes they will do various shoes and fits until they find something you love and then they encourage you to go outside in the shoes and run around the building. You can return items for up to 60 days if they don't work for you and they have group fun runs they host as well. They also sell running gear and clothing as well as snacks and gels. Easy as pie to find in the strip mall off Virginia Beach Blvd past town center where the Chili's is located. If you turn at Chili's and keep going down you'll see it on the corner on your righthand side with plenty of parking and friendly employees ready to help you out. It can get crowded if a bunch of people at one time are trying to have their fitting for the first time and be filmed - you could wait upwards of 45 minutes or so since that process is intense. I'd leave and come back if there is going to be a wait because it's not a fast process. But it's well worth it to have it done so you get the right shoes for running! read more

I had a doctors appointment today for Morton's neuroma. Basically an inflamed nerve between the toes that is very painful. We are looking at surgical options to either kill the nerve or just remove it from my feet. On the way home I stopped by here to get a new pair of running shoes. The lady that helped me was amazing! I told her everything that was going on with my feet and what the doctor had said and she did a 3D scan of both my feet. From there she brought out about 8 different types of shoes that would be good for my feet. Long story short. The level of knowledge she had was unbelievable and the customer service is by far the best I have ever experienced. This is now the only shoe store I will ever shop at. Thank you very much. read more

Fleet Feet - Sports Wear Near Me - Virginia Beach, Virginia

I needed good supportive shoes. I looked on line and saw Fleet Feet. Then I went to my doctor, she also recommended Fleet Feet. I went and was very pleased with the help I was given. I love the shoes the man helped me select. read more

Preparing for my first marathon, I started to have some aches in my feet. I was greeted by Robin, who spent almost 45min working with me trying on different shoes that would help my running posture. Ultimately ended up with a pair of new insoles and recover sliders that feel awesome. If you are preparing for a run, visit Fleet Feet first, they will help get you ready for the big day! read more

They are super helpful, I have never been fitted before and the experience wasn't overwhelming like I thought it would be. I was given a huge selection to choose from. read more

I went into this store a week ago to get fitted for some running shoes. (Disclaimer: I know that it is during the pandemic but I have never gotten fitted for shoes before and I was having issues with my foot pain while running so I needed help.) The wonderful lady that helped me was SO sweet and had everything measured out for maintaining at least 6 feet of distance while I was being fitted and wiped down everything after use. I did not even have to explain the issues that I was having with my feet and walking/running because she could tell it all just by the foot test and recording me running around the store. This trip was one of the most helpful non-physician visits that I had and I ended up getting a Brooks Running brand shoe at the end. I have now gone on several runs since buying the shoes and they are amazing. read more

I am not a runner but know that I need good shoes when doing so but unfortunate have been running a few times a week for a few weeks and have been feeling the affects of my current shoes. Previously my husband and I went to a different running store and I wasn't super impressed but it was better than him just randomly going to a store and buying shoes. My friend told me that there was a fleet feet right around the corner from me though so I stopped in there to try them out. Because of Covid they are limiting the amount of customers in the store so I had to wait outside for maybe 5 minutes which wasn't terrible at all. When I got inside, I was immediately greeted and asked what I was looking for today. Explained my situation and was asked if I had been in before. No I hadn't so they explained their foot scanning and while we waited for it to be free (only a few minutes as they had social distancing and cleaning practices in place due to Covid) he asked about running goals, terrain I was running on, pain, what kind of socks I wear, etc. he does the scan and goes over my results and explains what each one is then gets me in a neutral shoe and videos me running and then plays it back in slow motion to see where my foot is striking and any pronation I have along with explaining each thing and what he was looking for and "ideal" practices of each. Then we repeat that process with each shoe I try after that (probably 6 or so) and go over how that helped or didn't and more or less comfort. Then we go over insoles and we try 4 different ones comparing them to each other and I find one that gave me just the little bit more that I needed, he goes and trims them just a little bit to fit perfectly In my shoe. He mentions that they do give a free pair of socks for active/reserve military members and explains a few things to look for and benefits of a synthetic sock instead of cotton and gives me a pair he thinks will be a good one for me to try (as I usually just run in whatever socks I have and they are always cotton). He was super knowledgeable and dealt with all my questions and comments. I never felt rushed despite Covid restrictions limiting the amount of people in the store and how many different shoes and insoles I tried one. I felt like me getting a shoe that would work for me was the only thing that mattered. I unfortunately didn't get the employees name but the receipt says it was Brandon so I hope that's who it was. Would recommend this store to anyone and especially Brandon although each employee in the store at the time seemed to be just as knowledgeable and giving the same great level of customer service. read more

AMAZING customer service. The owner Robin is great. I went into the store for new running shoes. First you stand on a scale like looking machine which will scan your feet which measures your arch, width and so on. From there they give you several shoes to try on based on that information and record how you run in them. Robin gave me her full attention & also along with the purchase of my shoes I received a free pair of socks. Will definitely only be going here from now on for running shoes. Awesome experience! read more

I was recommended by a coworker to check this place out. They greet you warmly and ask about your interests. They even replay a video of your stride to determine your type of gait. Then explain why you need a certain type of shoe. Each employee runs for fun and has completed 5k's, 10k's and more; so they know their stuff! **military discounts!** read more

Fantastic customer service and tremendous knowledge! Robin and her staff are so warm, friendly & helpful! My son & I went for running shoes. They measured our feet, took video of us walking, identified our issues and had us try different shoes and inserts that will help our individual issues. They were patient, courteous and taught us a lot about what they saw with our gaits. I highly recommend Fleet Feet Sports - their prices are compatible to other stores but their knowledge & know-how beats anything I've had from a "big box" store that sells lots of sporting equipment as well as shoes. PS They also have weekly "fun runs" on Wednesday nights! (We might have to try that out too!) read more

Went in for my husband to get some new running shoes and was greeted right away. There was a bit of a wait as there was another couple being helped but not very long at all! The owner Robin was the one that helped us and she was so great! So knowledgeable and thorough. She spent a good 20-30 mins with us and was really invested in helping my husband find the perfect shoes. I would highly recommend anyone looking for running shoes come here the experience is very personalized and the shoes were very fairly priced. Will absolutely return in the future for any other athletic needs. read more

Bought three pairs of running shoes for the family! Love how they limit the amount of people in the store. Loved the personal customer service. Will return to purchase more shoes for the two other family members. read more

I am kicking myself for not getting the employee's name, but the costumer service was unmatched. I walked in for an analysis and was offered no less than 7 different pairs of shoes to try. They even encouraged me to run on the sidewalk outside of the store - and any runner knows a shoe feels different between a walk and run. They were patient with me while I was comparing shoes and I left with a pair of New Balances that came out two weeks ago. I can't yet find the same shoes readily available online or in chain athletic stores. I will be taking my husband back for an analysis for in-soles for his work boots. Highly recommend! read more

My husband and I were waiting around for a while before an employee even said hello to us. He said to us we would have to wait a while because he was busy and another employee wasn't coming in for a while. Didn't ask what we were looking for so we could at least look around. Nothing. As a customer I'm not going to stand around all day waiting. We left. I would think that on Saturdays when most people are able to go shopping they would have more employees available. read more

Wish I had gone to Fleet Feet years ago. After an hour and half of extremely personal service, measuring my feet, filming me walking, filming me running, analysis of my stride and how my feet land, and probably 12-14 different pairs of shoes (with test running probably equaled 1/2 mile) I got a pair of Brooks Adrenaline GTS 15 that felt like they were made for me. I was surprised about the size, the fit and how abusive to my body I have been because of the wrong shoes I have been running in. Push the "I believe' button, go and get fitted and enjoy a great run. And if you are wondering, there is no mark-up on the shoes for the service, it is just an amazing specialized running store that invests time in your well being. Thank you so much for a great experience and shoe...see you on the road! - Rich read more

Really terrible customer service. After reading the online reviews, I went to this store to get my feet scanned because of foot pain. The sign on the door says no more than 3 customers at a time. When I entered the store, there were about 9 customers. I asked if I was allowed to be in the store and I received no response. I waited for 10 minutes before an associate spoke to me. He said that he would be with me right away. During this time, the staff directed 2 customers who were trying on shoes to run towards the door. The customers ran right up to me. They were well within my personal space (MUCH closer than the 3 ceiling tile space). I don't really understand the point of the signs....You would think that the store would have a certain path for the customers trying on shoes to run and a place where customers can wait and feel safe. The display racks are covered with plastic so you can't shop while you wait. After waiting 15 additional minutes for the sales associate, I left the store....If you go to this store, I recommend that you call for their availability. Otherwise, you could be in close proximity to others (risking getting/giving COVID) and waiting a loooong time. read more

Amazing! I bought the blue and pink pair of ASICS a few months back. I went back here to get the same ones in a different color. They didn't have any that I wanted for that until March 2019(which I will be getting later), but they had another version of the shoe in a perfect color. Ugh! It's so nice wearing supportive shoes again. They'll get you where you need to be. read more

I recently signed up for an Ironman, and I needed a solid pair of running shoes to train with. I walked in and was warmly greeted and the staff was so knowledgeable and nice. They took me through the whole fitting process, which was not rushed and I learned a lot. They determined what type of shoe I needed. I thought it was mission accomplished at that point, because the video evidence was very obvious that my legs were aligned with my feet. At this point I was very satisfied but they said "now try all these other shoes and see which one is more comfortable." They brought out five pairs, I tried five pairs, picked the two most comfortable, and they told me to put one of each shoe on and make the call. The customer service was among the best I've ever had. They gave me a free pair of socks because I'm new to running, a bunch of energy gels to try, and flyers for all the local races. I will certainly be back again for everything I need when it comes to running. read more

Excellent customer service! I had not only the owners full time attention, but also an employee. They absolutely made me their number one priority! And to top it all off I have a solid pair of running shoes. I have recommended many people to them already. Small business, woman owned, and they are runners so they know what they are talking about. I will most certainly be back to them EVERYTIME I need a new pair of shoes.... read more

I haven't run in over 12 years and recently decided to explore the sport again. A relative advised me to visit Fleet Feet instead of buying shoes online or off the shelf using a best guess selection method. Boy, was she right. This was the most thorough evaluation and test fitting ever. I was measured, filmed and "test drove" about ten pairs of running shoes before making my final selection. The service was superb, the staff extremely knowlegable and I had their complete and undivided attention throughout the process. I now own the perfect running shoe and the cost wasn't too much more than winging it on my own! But, the value was much greater. I will make all of my future running shoe purchases through this store. read more