Service! The service and attention you receive here is top notch. I am on the hunt for my first pair of "real" cowboy boots. I have a few pair of kick around pair that I got online, but I wanted to be fitted for a quality pair. My sales reps (yes, plural, two women helped me) were knowledgeable, they helped me understand the difference between the proper snug fit and just plain too tight. Did you know a good fit boot should "flip flop" on the heel a bit? Did you know that snug fit on the top of your foot is expected because a well made boot will stretch? Me either! I went through a process to find what I liked. I tried high end boots and even a few on sale. I landed on an Arait and she felt so good on my foot. I didn't purchase that day because I wanted to try all my options. I made the mistake of going to another boot store on Lynnhaven Parkway--I won't say their name here. The service was like leaving Gucci and going to Walmart! I got a "Let me know if you need some help" yell from the front of the store". No one insisted on taking my boots off--like they did at Acredale: no one explained the leather construction and enforced stitching on the boots; no one explained how to wiggle my toes to squeeze into the boot--in fact, all I got from the employee was how she liked square toed boots and not the snip toes I was considering, and how every boot I looked at she already bought that boot. I left quickly and I already know I am gong to return to Acredale! In a day and time that customer service has gone to the way side, the customer service you receive here is nothing short of amazing. You need not worry, I will be back. read more

I had the best experience buying boots today. I wish I had gotten the names of the ladies who helped me because they were so good! I walked in and had in mind a specific boot, a Ariat boot and I only knew that the color was whiskey barrel. Immediately one of the ladies knew it was model Hazen just from the color... I did not expect them to have this boot in stock but they did. I had 3 employees help me, find the boot, the correct size and showed me how to take the boots on and off... So awesome. Even stretched the calf a bit so it would fit perfect and they do!! Such a great experience and i'm so happy with my new boots! read more

My Fiancé was in almost a month ago raving about a hat so naturally i had to call the store and put it on layaway ¯\_(ツ)_/¯ the lady who helped me was super accommodating and helpful! I regret i don't remember her name but when i went in store to pay it off all of the ladies were very kind and assistive. 10/10 store! read more

Acredale Saddlery - Leather Goods Near Me - Virginia Beach, Virginia

Yesterday (March 15th) I went into this store looking for boots and a hat since I haven't had a real good pair for quite a few years. The customer service was top notch. I feel terrible I can't remember the young ladies name that helped me (she either is still in high school or has recently graduated) but she made me laugh while simultaneously taking very good care of me. She brought me a nice wide selection of boots to choose from. For everyone I didn't like she would quickly fine another I did. She definitely knew her stuff. She told me all the points to consider for the perfect fit. She was spot on because the boots slid right on so smooth and they were comfortable. I was concerned about my wide calves but she assured me that wasn't any thing to worry about. I went in looking for a red or black pair and came out with a totally different color. The price was in the range of what I expected and wanted to pay. I will definitely return for more. Thank you!!!! read more

Acredale Saddlery - Great boots! - Leather Goods Near Me - Virginia Beach, Virginia

I arrived within the last hour of closing a few weeks ago and the assistance was above and beyond. The ladies here helped me with styling and building a western themed outfit for an upcoming command party. Everything is expensive so be prepared to spend $500+ here on a dress shirt and boots but the quality of the clothing and the bonus styling service was well worth it to me. read more

Everyone at Acredale Saddlery was so kind and so helpful! We came in not knowing exactly the kind of cowboy boots my husband wanted just that he wanted some, the ladies were incredibly helpful. They took about an hour with us and my husband left with the perfect pair! Another young lady helped him find the perfect cowboy hat, shape and size. After trying on many he landed the perfect one and we left with new boots and a hat! I will definitely go back when in the area! read more

Cannot miss Acredale Saddlery when you drive by it on Indian River Road - the imposing white stallion on the roof is like a monument to which followers of real equine interest pay homage to. There is a nice mural to the side of the building, another unique fixture to this shop. When you enter the shop you are greeted by the smell of real leather, nothing like it. On the right side are Stetsons of various sizes and colors seemingly catering to both genders alike. There were leather wallets and bags of different colors and styles and sizes, including some with fringe. The clothes were varied styles, from T shirts to dresses to button down shirts. There were jackets and boots and jewelry. Definitely a store to visit if you aren't quite sure what you're looking for... but know that you'd find something! read more

Acredale Saddlery - Mural - Leather Goods Near Me - Virginia Beach, Virginia

After 5 years living South of the Mason Dixon and with a trip to Nashville on the horizon, my wife and I decided to get boots. Well, I was settled and she was on board with me getting a pair. She just wasn't sold on the idea of getting a pair for herself. After several weeks of online investigation, we thought we knew what brand and style we wanted and why. Today, off we went to see and try what was available locally. And our minds were completely changed. All I can say is that Gina and the ladies there were amazing. First she showed me what I told her I wanted and then she showed me why they weren't right for me. When I asked her why she steered me to a particular brand, she explained that when I took off my shoe she noted the shape of my foot and steered me to a brand that was cut better for that foot shape. She provided similar advice to my wife. When I asked her which boot she would get if she would only have one pair of boots, she assured me that I would eventually have more than one pair... and I think she might be right. I certainly know where we will go to get them. read more

Went with my wife to find some Western boots. Gina worked for nearly an hour to find just the right pair. At the end of this thoroughly enjoyable retail experience, my wife had exactly what she had been looking for. To cap it off, Gina worked her magic to ensure a perfect fit. Couldn't have been a better outcome. Love this place, and will definitely go back when I need a new pair myself. read more

It has taken me three years to get the courage to write this review. We have purchased several pairs of boots from Acredale. Fun store, great employees. Go back three years. My oldest and healthy son went in to cardiac arrest. I was told he would probably die, and if he didn't, he would have brain damage. I sat with him for a month, said goodbye to him at the doors for open heart surgery, and ultimately was overjoyed at the miracle he became. I lived in the hospital with him. No sunlight, no nothing but sitting at his bedside for a month. Two weeks after he came home (I had been taking care of him, raw with emotion and no sleep for a month) my daughter's birthday approached. She wanted boots. We went to her favorite place, Acredale of course. We ended up spending over 200 on them. While there I was trying on boots, still numb from everything that had happened. My son was still wearing a life vest, for heaven's sake. I found a pair of boots I liked and started to take a picture of the tag, knowing my mother wanted to do something special for me after the hell we had all been through. This way she would know what boots to ask for when she came in. As I took the picture the owner (I believe, or the manager) literally YELLED AT ME FROM ACROSS THE STORE to not take pictures. Again, I was emotionally raw and couldn't even respond. What?? Don't take pictures of something so I can show my mother so she can get them? And wait. I am an adult... a good, honest and intelligent person who does not need a strange woman to yell at me in front of an entire store of people. SHE ACTUALLY YELLED AT ME. So as not to spoil my daughter's birthday (again, SHE had been holding her brother's hand as he struggled to live on the vent with a failing heart)... I kept quiet and went to purchase HER boots. The owner (manager?) came to me and said something about an apology but I just can't take a picture of the boot. I was too raw to even tell her the hell I had been through. My feet will never walk through those doors again. To this woman... think next time before you yell at a customer. You don't know what could be going on in his or her life. You just don't know. read more

A great store with a wonderful staff working ready to assist you. They work so well with one another that you will definitely leave a happy customer !! From horse saddles to toy horses, jewelry, knifes, buckles, belts, shirts, pants, blouses, dresses, skirts, cowboy hats and boots. A large selection for your needs and if need be, it can be special ordered to your liking !!! Oh they have great prices !!! read more

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Oh honey, if you like super pushy sales people that say things like um that's a $1100 boot your holding.....like you can't afford it....then this is the place for you. Bless her heart. I'm sure her mama tried. But honey... where are your manners? One boot was to small and one boot was to big, hence the reason for the exchange I wanted. They gave me a complimentary boot stretch. Yup she sure did. They call over this girl say her foot is smaller than yours and she walks around in your boots and proceeds to tell you, it's you not the boot while you're trying to look for something you can exchange it for. They told me what I liked, what I didn't like, what I could have and what I need not even look at. So sweet of them to know me so well and we had just met. I know it's hard to believe but I just couldn't stand any more of their sweet southern charm. I grabbed my boots and just decided to sell them on line. Got home tried on the boots one more time before posting them and now both boots are to big and flop when I walk. Girl done totally messed up my boots. This ain't my first boot rodeo.... I own a lot of boots. However, this is the last time I take any bull from Acredale. Hopefully you don't step in it like I did. read more

We have shopped here several times and have always enjoyed the friendly staff and the fantastic selection of top quality boots. For my anniversary my husband purchased a beautiful pair of Ariat boots and a slick black hat. Our last visit required a return because the belt I had purchased for my daughter was too big. The staff was happy to assist in the exchange. One word of advise... there are no refunds only exchanges and store credits. In our case this was perfect because we definitely like all of their products. Looking forward to the next trip to the Saddlery! read more

Acredale Saddlery - Side of store - Leather Goods Near Me - Virginia Beach, Virginia

This store is amazing! I've looked for a saddlery for awhile that had as much of a variety they have. My daughter is three and the women who worked there helped me with everything sizing, proper positioning, even opening toys! I will certainly be going back for all my horse needs! The murals on the building itself are fantastic and great for picture taking! read more

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The customer service here was AMAZING! The associate (short blond lady) knew shoes incredibly well (steel vs. composite toe, sizes, what shoe is good for what trade) They were able to give us a layaway option and order the exact size my boyfriend needed. They had an ENORMOUS stock to choose from. We Will be coming back for more work shoes in the future! read more

Back when I was an undergraduate at Oklahoma State University, an OSU alumnus by the name of Garth Brooks was changing the face of country music. You couldn't go to a party or bar without hearing "Friends in Low Places" at least five times after No Fences came out. Of course, I wanted to look like Garth Brooks and began wearing the hat, buckle, Wranglers, and boots. I didn't look at all like him but I thought I was cool. Fast forward to present day and lately I have been wanting to get back to my "country" roots a little bit. Not sure the hats, buckles, or Wranglers are in my plans but I knew that I wanted a nice pair of boots. I hadn't owned a pair in probably 15 years and wasn't even sure what I wanted. So, having passed this place every day going to and from work for the last three years, I stopped in to check out their boot selection. Since the place isn't very big, I expected a limited selection but they actually had a very nice display of boots. The selection isn't as varied as a mega-store like a Cavender's or something but what it lacks in overall selection it more than makes up for in personal touch. I didn't have a brand preference and ended up getting a pair of Ariat boots that I am wearing as I type this review and they are unbelievably comfortable. And the price was very reasonable. Also, if they don't have what you want, they can also order almost anything in for you. Besides the boots, they have a good selection of jeans, shirts, belts, hats, and saddles. The staff here are very helpful and friendly. I wish I could remember the name of the girl that helped me with my boots but she had good knowledge of how a boot should fit and helped me pick the right size. We stopped in yesterday and had a great conversation with a couple of guys who were just fans of the store and hanging out. It's just like you would expect from folks who wear boots, hats, and buckles: down to earth and friendly. Just like home! So, if you are in the market for any kind of western wear in VA Beach, stop by Acredale. I think you'll be very pleased. I know I was! read more

Acredale Saddlery - New boots!! - Leather Goods Near Me - Virginia Beach, Virginia

This place was so beautiful and fully stocked with everything you'd want! Don't get me started on the customer service. Everyone was super polite and kind. Super helpful as I didn't even know where to begin. Got me right in less than 30 mins read more

I bought my first pair of boots today. Words can't express how comfortable they made me feel when I was feeling out of my comfort zone. As busy as they were, the staff still took their time to help me find the right pair of boots for me. I wasn't rushed. I tried on multiple pairs, each one better and better after giving my feedback about how they felt or looked until I found the pair I really liked. I'll definitely be back. read more

This place has FANTASTIC customer service. My husband went in wanting a pair of boots, after his old pair wore out. He didn't know very much about what type of boots he wanted but the blonde girl (I really wish I remembered her name) who helped us out was SO helpful. She was knowledgeable about the boots, very willing to help us figure out exactly what we needed, and she was chatting with us and making us feel welcome the whole time! If we ever need boots or anything else we will definitely be back! I definitely reccomend checking out this awesome family owned business. read more

Yesterday was the 1st time visiting. I have wanted a pair of real cowgirl boots for years and finally decided to splurge. I was greeted as soon as I came in. I was in awe of all the beautiful boots! Gina approached me and offered to help. She went out of her way to explain how they should fit and after the 2nd boot, I had found the perfect boot. Gina was awesome, friendly and professional. Thanks so much for a wonderful experience. I'll be back when I save a little $!! Merry Christmas! read more

Great customer service! I walked in the store never having worn boots before and left wanting to buy all of them. The three women greeted me as I came in, asked if they could help, and then we started rolling. We went through various styles of boots and the ladies were so helpful, encouraging, and honest throughout the entire process. I can't wait to get my next pair of boots! read more

Acredale Saddlery - Leather Goods Near Me - Virginia Beach, Virginia

Outstanding selection and service... I often receive complements regarding the boots and distressed jeans purchased there. The staff is knowledgeable and friendly. Good People, Great Selection. read more

GO SEE GINA!!! She is absolutely amazing! My husband and I just moved to the area and looked around for somewhere to buy boots. She'll have you take off your shoe she'll feel your foot and she finds you a boot in no time flat!!! She has just made me a lifetime customer! read more

This is my husband's favorite boot store every Christmas he gets a new pair of boots as he will this year also I can't tell you how happy it makes him and it's easy for me also we love coming to you store such a nice variety convenient prices are great and employees are great have a Merry Christmas! They also have a nice selection of ladies boots and children's boots Belk purses good place to do your Christmas shopping at the last minute! read more

Bought my first pair of cowboy boots here and Madi & Gina were AWESOME! Superb customer service- they were both so knowledgeable and patient- it made for a great experience- I'll definitely be coming back for more. Highly recommend this store!! read more

Went here because my favorite influencer I know shops here and even has a wishlist. (Thank you Espinks!) I got my first pair of boots there and they're already broken in and so comfortable. Thank you so much for all your help! read more

Excellent service from start to finish! This was my first time in the store and I was impressed by the selection. The entire staff was extremely knowledgeable...and I love my new boots!!! Kaylee was exceptional to work with and I look forward to returning!! read more

The service was phenomenal! I was assisted the entire time, and made to feel as though I was getting specialty treatment. I tried on several pairs of boots, all the while being encouraged and made to feel comfortable. I wasn't pressured in any way, and bought a beautiful pair of boots! I will be back, for sure. read more

This place is top notch. What a pleasant experience I dropped a significant amount of money on boots there and the experience has been magnificent every time. They make you feel great about your purchase. They are patient and take their time with you... I love my Luccheses! read more

Great stock of western attire at a moderate price. The staff are very knowledgable and helpful from the moment you enter the store.

Super nice and helpful people at Acredale. Went to buy a pair of boots for a Texas wedding and they had quite a selection. I'd return again in a heartbeat. read more

Super helpful and knowledgeable staff! Great selection! By far best boot shipping experience we've had and that includes Texas!

Wow!!! The ladies that work here are amazing! Friendly doesn't even cover it! They make you feel like they've known you for years. AND, they even offered us free Garth Brooks tickets for tonight. (Unfortunately we couldn't make it, but they found another couple who are headed to the concert now..) They have super cute boots and we will definitely be back once the baby starts walking! Girls gonna need some boots too!!! read more

Best place to go for a pair of boots, especially if its your first pair. They will take the time to fit a boot to your foot. Have bought several pairs of boots from them in the past months. Talk to Gina shes a great help. read more

I was greeted when I came in and then directed to a salesperson that listened to what I wanted, presented different options, and after a short time, totally nailed the selection. I am stoked on my new pair of boots and I will be back to Acredale because of their outstanding customer service and extensive collection of boots. read more

Very helpful and so patient! The staff will take the time to make sure you get the right boots for your feet no matter how many pair you have to try on to get there!!! Love my new boots from Acredale!! read more

Being the only business in the area that specializes in western boots, hats and leather goods, it's sort of a take it or leave it kind of store. Good selection, I had a poor experience, but the issue was promised to be remedied after I posted a different review. I will update when I go back again. read more

I went into this establishment with the intention of getting sized for my 1st pair of boots. I was greeted at the door with warmth and a genuine smile. The young lady assessed my legs, calves ankles and feet. She then began pulling boots and had me try them on, all the while educating me on 'boot life'. I learned how to use boot pulls to put boots on and a 'wood contraption' to take them off. The other ladles even 'modeled' various boots I liked that they would order if I desired. Best of all was the 'Wish List" where I was able to place my desired objects to pick up at another time. All in All it was an AWESOME EXPERIENCE! PS...Thank You for Assisting My 'Love' with my Wish List......AND Thank You Babe for My First Pair of Boots! read more

Greeted as soon as we walked in. Staff very knowledgeable and helpful. My son got waterproof work boots for his next Navy deployment. Also got a pair of jeans and a belt. He was very happy with all of his purchases. I even got a hug on the way out from our sweet and helpful sales gal. Great experience all around. Wonderful and cheerful staff. Thank you!! read more

absolutely fantastic for buying first set of boots staff extremely helpful ! will be a return customer for another pair.