Service! The service and attention you receive here is top notch. I am on the hunt for my first…read morepair of "real" cowboy boots. I have a few pair of kick around pair that I got online, but I wanted to be fitted for a quality pair. My sales reps (yes, plural, two women helped me) were knowledgeable, they helped me understand the difference between the proper snug fit and just plain too tight. Did you know a good fit boot should "flip flop" on the heel a bit? Did you know that snug fit on the top of your foot is expected because a well made boot will stretch? Me either! I went through a process to find what I liked. I tried high end boots and even a few on sale. I landed on an Arait and she felt so good on my foot. I didn't purchase that day because I wanted to try all my options. I made the mistake of going to another boot store on Lynnhaven Parkway--I won't say their name here. The service was like leaving Gucci and going to Walmart! I got a "Let me know if you need some help" yell from the front of the store". No one insisted on taking my boots off--like they did at Acredale: no one explained the leather construction and enforced stitching on the boots; no one explained how to wiggle my toes to squeeze into the boot--in fact, all I got from the employee was how she liked square toed boots and not the snip toes I was considering, and how every boot I looked at she already bought that boot. I left quickly and I already know I am gong to return to Acredale! In a day and time that customer service has gone to the way side, the customer service you receive here is nothing short of amazing. You need not worry, I will be back.

I had the best experience buying boots today. I wish I had gotten the names of the ladies who…read morehelped me because they were so good! I walked in and had in mind a specific boot, a Ariat boot and I only knew that the color was whiskey barrel. Immediately one of the ladies knew it was model Hazen just from the color... I did not expect them to have this boot in stock but they did. I had 3 employees help me, find the boot, the correct size and showed me how to take the boots on and off... So awesome. Even stretched the calf a bit so it would fit perfect and they do!! Such a great experience and i'm so happy with my new boots!

Let me just say it's not the store it's the online. When I pay for shipping $12 I need my money…read moreback not half but whole. Their policy is a lie because they don't refund money although the policy say return the same form of payment. Then I was on hold for 10 mins just for the phone to keep hanging up so therefore I had to leave a call back number. Poor service poor service

I love it here! I…read morevisit this location at least once a month to check out what's new. I am not a sneaker head, but my baby girl is, for sure! Her birthday coming up, so that meant, new kicks, please! We visited this location during the week before 8pm and it's usually super quiet. In which on this night other than my daughter and myself there were only four other patrons in the store. I love it when the store is empty. No pressure in browsing or people in your way... just a beautiful feeling. My daughter found three pair of shoes she liked and they all were available in her size. But when it came to the fourth shoe, her size was not available. The sales associate offered to check other locations to see if her size was available without hesitation... loved it! We spent about 20 minutes in the store and my daughter was pleased with her new shoes. The sales associate was super helpful and attentive. She also was hands on when it came to checking to see if the shoe fit my daughter or if another size was needed. No complaints... Another associated checked us out and asked if everything was ok. A great visit during the week. I'd suggest you visit during the week as well. The weekend can be super hectic throughout anytime of the day. The store is located in the almost empty Chesapeake Square Mall, but they seem to be holding down the fort at the end near Target. So yeah, park near Target instead of the front of the mall. This will be a short walk for you if you park here. Shoes can be a bit expensive, but you get what you pay for and they have a pretty good return policy. They do offer sales from time to time as well. This is actually my preferred location... quiet and low key definitely. Have fun and enjoy life :)

I absolutely LOVE this store! The staff took the time to give a consultation for the perfect fit…read morefor my friend with extra wide feet! He was super professional, kind and courteous. It can be tough to shop with a senior with sore feet as everyone is in a hurry these days. Montagna's let us go at our own pace and we left with the perfect shoe. There was a nice selection of running shoes too. Give them a call.

Old fashioned real customer service. Sit, be fitted, describe what you want/need, and choose from…read moregreat brands, like SAS, Berkenstock, Brooks Running and more. Your new shoes will fit right, and even if they don't have the right size in the ones you want, they'll get them for you. Any problems after you leave are also handled fairly and courteously. Really, it's the kind of shoe store you come to love~a rare find, as they say. PS: if the shoe you want is on sale and they don't have it in your size, they'll order it for you and you will still get the sale price! Quality shoes do cost more, but their prices are fair!

Formerly my go-to Norfolk treasure trove of family shoes now an afterthought due to inconsistent…read moreselection. Store is just off of the interstate, tucked into a visibly obstructed corner with plenty of shared Southern Shopping Center parking. Employees are friendly and willing to help; one even allowed me to use their non-public restroom. It was a #1 emergency! Store is clean and well lit with an average amount of space to browse. Nike, Adidas, Vans, and New Balance were once reliably stocked in sizes needed by our entire family. Now, I've noticed stock has dwindled, not to mention replaced by "other" brands like Reebok, Fila, and K Swiss. This approach is further complicated their pricing strategy. Inflation aside, we used to score those popular brands for ~$20. Now, there's less of them with nothing under $40 WITH SALES! I understand the desire to introduce more variety; however, I'd selfishly suggest NOT sacrificing the availability of more relevant/popular brands.

I had a great experience getting some work steel toed boots here!…read more The staff was helpful without being intrusive. The great service pays for any patronage.

Bought a Hoist gym from Darryl and team. Darryl was great at keeping in touch throughout the…read moreprocess. When the gym was delivered his team did a fantastic job setting it up. I've used the gym a ton and love that as well. Thanks Darryl for doing a great job. Really appreciate it.

Bought a high end treadmill here. Very friendly folks, gave great advice - I would never have known…read moreto get a mat for the treadmill or it could hurt my wood floors! - and gave me a good deal on the price for going with them instead of direct from vendor. Quick and professional delivery. Also, were right on it getting a service person out to replace the headphone jack. Definitely will use again.

Wonderful staff who greet you and help you in any way they can. Lots of fun items to choice from;…read moregreat variety. Take your time browsing because you never know what you'll find. The prices didn't seem bad to me at all, especially the slinky I bought. In the area, Check Them Out!

I stopped in yesterday and found some beautiful dresses and outfits for my 1 year old. I bought 5-6…read moreitems for approximately $30. The owner can correct me if I'm wrong, but I assumed based on the very affordable pricing that some of the items were second-hand. Either way, they looked brand new and were in very good condition. The customer service was great and I look forward to returning.

Staff was helpful with recommendations on kites to fly based on general beach conditions. Nice…read moreselection of items.

Terrible service…read more Actually, no service at all. Only one employee in the store, and she was on the phone with a fellow employee at another store going over ordering protocols with the warehouse, completely ignoring about a half dozen customers looking around or waiting for help. She knew we were there, waiting, but just continued to ignore us and carry on with her 15+ minute phone call. I'll buy my kites and supplies from Amazon, thank you. The owner of that business is similarly aloof, but at least they pretend to serve their customers. This store, not so much.

Clean and organized store! The two Staff were attentive and professional. The prices were average;…read morethe selection was above average; and the quality is above average. The kids loved the variety.

Taking a stroll through the mall we stopped by for a quick look. Found the Dakine collection of…read morebags and purses. Got a new cross body bag for my birthday. My husband talked to a nice young guy about skateboards. Great place.