MISLEADING NAME! ITS NOT A TAVERN AND DO NOT REFER TO IT AS A BAR...ITS A FAMILY FRIENDLY RESTAURANT WITH NO KIDS MENU!!!!
I recently had an interaction with the staff of Flannel Tavern, and I must say that I am extremely disappointed. Firstly, I want to address the misleading name of this establishment. Flannel Tavern is not a tavern, as the name suggests, but rather a family-friendly restaurant. It is important to clarify this because an employee became aggressive when I referred to it as a bar.
I have not visited Flannel Tavern in over a year and a half, nor have I ordered from their confusing website recently. However, my review is based on my past experiences and interactions with the staff online.
One of the main reasons why I stopped frequenting Flannel Tavern is their inconvenient hours. It is nearly impossible for me to visit on a weeknight without feeling rushed and having less than an hour to relax and enjoy my food and drinks. Despite this, I still acknowledge the quality of their food whenever I see a post and feel inclined to comment.
Over the past year, I have noticed several attempts by Flannel Tavern to attract customers, including hosting a trivia night. While I appreciate their efforts, the hours they have chosen for these events are not convenient for me or my large group of friends.
Recently, I saw a post from Flannel Tavern asking if their establishment was any good. I decided to comment and mentioned that while the food is good, the hours are horrible. To my surprise, I received a private message from an employee, possibly the manager, asking for my opinion on their hours and what I believed would be more suitable.
I responded by stating my opinion that no establishment serving food or drinks should close prior to 10pm on a weekday and 12am on a weekend. Instead of receiving a thoughtful response, I received a voice message from the employee, who seemed quite displeased with my suggestion.
She argued that Flannel Tavern is not a bar, but rather a "family-friendly" establishment. I find this confusing, as the word "tavern" is commonly associated with bars or pubs. I even asked her what the long thing with stools is if it's not a bar.
tav·ern
/tavrn/
noun
an establishment for the sale of beer and other drinks to be consumed on the premises, sometimes also serving food; a bar or pub.
Additionally, in my response to the employee, I questioned what she meant by "family-friendly." When I hear that term, I typically associate it with establishments that provide crayons and coloring pages for children, have a playground area, and offer a dedicated kids' menu. However, it seems that Flannel Tavern does not provide these family-friendly features.
In her next voice message, she insulted me for answering her question and offered no solutions or willingness to address the issue. She claimed that they cannot serve alcohol without serving food, which I understand. However, I suggested that they could have a limited menu available from 8-10pm or offer happy hour specials or deals on appetizers to attract customers during those hours. Which would permit them to serve alcohol and be open later.
Furthermore, the employee mentioned that they struggle to find staff. Well, it's no surprise when the establishment is barely open for just over 40 hours a week. There is no real opportunity for the staff to make a decent income.
Unfortunately, this lack of problem-solving and ambition seems to be a common trend in this region of New Hampshire. Instead of putting in effort and finding solutions, establishments often settle for the bare minimum and expect praise for it. As a result, I will continue to pass by "Flannel Family Fun Center" and patronize other establishments in Manchester or Concord that stay open later and cater to a wider audience.
In conclusion, Flannel Tavern's false advertising and lack of effort to address customer concerns regarding their inconvenient hours have left me with no choice but to take my business elsewhere. read more