Flaming Buffet Beware
Went there with a Senior Living Group of 12 today at 11. It was not crowded, they just opened. I found the staff, including young man stating he is the manager, to be rude even hostile. Our waiter had delivered drinks to the other 2 tables in our group. He passed by us and I stopped him and explained to him that I & 1 person with me wanted water and would like to order from the lunch Menu. I told him we would like to go ahead and place the order as the elder lady I was with needed to use the restroom. He said "LATER" and walked away. We preceeded to the ladies room since he had no time for us. Came back and set for a while. I noticed he was setting behind us eatting from one of the small metal pans you see on buffet tables. After a bit the 87 year old lady I was with stopped another employee to inquire if someone would be taking our order. She's hungry. He said yes and walked a way. Sometime later our waiter took our order. I explained what we wanted. I wanted the lunch Orange Chicken, Fried Rice, Egg Drop Soup and egg roll. She wanted lo mein instead of chow mein with wonton soup and egg roll. I explained due to cancer her bones are brittle and she needed the soft noodles not the hard ones. He agreed to substitute lo for chow mein. But insisted its either soup or egg roll not both that will come with our meals. I show him the menu where it clearly states & egg roll and my phone where I had downloaded the menu and it also states soup & egg roll. He says its not and. Then asked if we wanted to speak to the manager because he can't bring us both. The young man came and stated its soup or egg roll and not both. I show him both the paper menu and one online. He says its a misprint, its one or other. I once again politely point out the & sign. He says ok we will do it this time but she can't sub lo mein for chow mein and must order from dinner menu to get lo mein. Let me note they sub for her on our last visit with no issue but over charged her for a egg roll. So she orders the dinner lo mein ($7.85). She didn't understand why they couldn't bring her a cup of wonton and egg roll if she orders one. They kept telling her they can't. I place my order to go (knowing the others in our group would like to leave shortly after I would probably get mine). Mine was lunch special orange chicken with egg drop and egg roll. I told them add another egg roll and wonton on my bill for her. It takes like 30-45 minutes for her order to come. A huge plate of lo mein, she doesn't eat much & its like 4 meals worth for her. Another 15 minutes or more for mine to arrive. I notice hers was missing the egg roll, I informed our waiter. He replied "I knows nothing about egg roll" as he walks on by She politely ask that he talk to the manager who does know about egg roll. The manager came and asked if we asked to talk to him. I just tell him the egg roll is missing, he left then brought her a egg roll in a bowl. Mine had just 1 egg roll so I know they didnt just put it in my box. Hers tasted funny. Someone in our group offered to go to the buffett and got her wonton soup. I told the manager as he walks by to add it to my check. My $6.99 lunch became $9.95. My orange chicken was full of hot peppers hipeful not their spit.
Peppers, My guess retaliation for challenging them. $10 might not seem like a lot to others, it is to me. We work hard for every dollar we have. I am not asking for anything Im not paying for and I treat everyone with respect. I deserve the same. Mostly, I'm Not happy to pay for such rude treatment. The group looks forward to these lunch outings and having a great visit with one another. Staff ruined it with hostile attitudes. The hostile way they were treated at this place was despicable. She wasnt the only one they were rude to. It would have been easier to order buffett and get what she wanted for the price but with their food inspection score being low and frequently shut down due to Buffet temp I was willing to wait for fresh food to avoid illness. They also told us the senior discount doesn't apply. Funny the sign up front doesnt say not lunch menu or dinner menu or only for buffett or not buffet. Seems like they are not senior friendly. They got an extra few bucks off me, they can laugh all the way to the bank while they lost a regular bus full of customers that are going else where. Hope who ever checks their books sees this unfair billing practice. read more