Nothing but love for this shop. They are amazing. Great communication throughout the process, set up my rental car pick up friendly and excellent customer service. Work done was perfect and timely. A plus plus read more

From start to finish, Fix Auto made things easy. One of the rare Tesla certified shops with good reviews and accepted by insurance, they worked out everything with my insurance company and other party's insurance and took care of everything for me. Estimator process super smooth with their app/website. Car looks great, even better than before, I didn't expect they'd clean the interior! Really great customer service. Answered all my questions, provided regular updates through call and text, everything went smoothly. Also they tend to have much better availability than the Tesla shop, and Tesla reps themselves said that the certified shop is the same quality as their own. Highly highly recommend. read more

Fix Auto Chicago - Body Shops Near Me - Chicago, Illinois

This shop is top notch! The team here is friendly and answers all your questions. They help you through the process from day 1 and keep you informed on what stage your car is in throughout the repair process. I would highly recommend that you bring your car here for repairs and make sure that you talk to Johnny! read more

I highly recommend Fix Auto. I have used them twice, both times for a Lexus--once for a parking accident and once when a turkey flew into my car. In both cases the body work was excellent. My car looked like new. The staff is very professional and the communication was excellent throughout the repair process. read more

This place is the biggest scam ever when I went to get an estimated for couple of things, my doors, front windshield, and my hood. I would get charged so much for them. $3000 for my two doors when but I got them fixed somewhere else for $1400 and they did an amazing job. $1200 for my front windshield when I got it replaced somewhere else for $165 an amazing job. $1500 for my hood when I got it fixed for $800. I tried doing one door before but they insisted me in doing two doors and they don't have a plan for you to pay it monthly it's just pay all upfront read more

In February I took my vehicle for service at the location on 4700 W Fullerton. The service was completed as requested, but when I got the vehicle home, I noticed damage that I had overlooked prior to the service being completed. I erroneously accused the shop of causing that damage, but that is not true. I had the experience of meeting the owner of Fix Auto Company, and he was able to provide photos from before the service was completed and the damage was there before the service was performed. I was mistaken, and I want to make a public apology to Peter Reszczynski and Aurelio Diaz, Jr, the estimator. I had service done previously at this location and it was outstanding, that's why I returned to this location. The service in question in Feb. 2021 was also completed to my specifications and done just as outstanding. I recommend Fix Auto for all of your auto service needs read more

Great experience! They explained everything They updated me constantly They even helped deal with crappy high risk insurance company that the person who hit has Their quality is excellent! read more

I want to thank you guys at fix auto for Making my car looking brand new again. Big thanks to JACK Pete and Andrew I can't even tell that the car was painted.Im not planning I'm getting an accident again buddy if I do I will definitely come back and have my car repaired by your place. read more

I have had my car fixed multiple times at Fix Auto after being hit by uninsured drivers. Everyone there has turned what would typically be a very unfortunate circumstance into an extremely positive experience. Both Jack and Nick handled my car with such extreme care, constantly kept me informed throughout the process, and interacted with my insurance company to fight for me and guarantee I would have the rental coverage until the car was repaired. Nick even completed my car a week and a half prior to the expected completion date so that I would still be within the rental parameters set by my insurance company. Each time I have gotten my car back they have taken incredible care of it, even buffing out and repainting any scratches in areas that weren't affected by the collisions (and were usually caused by me, whoops) and detailing the inside so perfectly that when I get it back it feels like a brand new car. Everything about my experiences with fix auto has been nothing but pleasant from first interaction at the front desk to driving away with a seemingly brand new car. You can tell everyone that works there genuinely respects and enjoys each other and that is easily reflected into how they treat their customers as well. I absolutely could not be happier with any auto repair shop. read more

Brought my car to fix auto for some work and they did an excellent job. customer service was beyond what i expected. Joanna was in constant contact with me updating me on the process. car was well taken care of. Highly recommend. read more

Import Auto did a terrific job reparing my Lexus 400h. They bid competitively on price, made the car look like new, and completed the job on the early side of the time quoted. The repair was to the passenger door, and right front fender. The damage resulted from running into an unseen stationary barricade in a parking lot at about 2-3mph. [UPDATE] Another good repair job from Import Auto. We sold the car above for a sexy 2009 Toyota minivan. Two weeks after receiving it from the dealer, a friend rubbed the passenger side against a parking garage post. (It's a big car...) We took it to Grossinger Toyota for an estimate and to Import. Import was a little cheaper and had done such great work for us before. They did an amazing job again. Car looks perfect after the repair. I had the repairs bid by three locations in Chicago: Erie-LaSalle, Elston Auto Body, and Import Auto. Erie estimated approx. $2300, Elston and Import were both at about $2000. However, Import's estimate included a new door, not just a new skin to the door as quoted by the other shops. Because safety bars may have been bent and the door was clearly twisted out of alignment with the doorframe, a new door was a more costly but better fix for the estimate. In the end, it demonstrates that they were better at estimating b/c Import confirmed that the door needed replacing due to structural damage. Either of the other shops would have been forced to increase the repair cost once they discovered the damage. Elston was referred by our insurance agent and likely would have done good work. I found them responsive and competent during bidding. Import was referred by two different sources at McGrath Lexus, specifically for Lexus repair. Import estimated $2K and 4-5 business days for the repair. The final bill was right on target with the estimate. We dropped it off on Monday morning and picked it up on Thursday afternoon. The car looks like new. The new door is perfectly installed. They perfectly matched/blended the color ("Bamboo Pearl"). No overspray or mistakes are evident after several days of possession and many reviews under various light. read more

My Lexus GS was hit on the drivers side, rear bumper. I was filing under my insurance and I called McGrath Lexus to see what body shop they recommended and they recommended Import Auto (NOW CALLED FIX AUTO - Same Location!). Fix Auto was also one of my preferred vendors through State Farm so I felt very comfortable using them. I called to set up an appointment for an estimate as I wanted to get an idea of how long it would take so I could schedule a good time to drop the car off for work. Maria booked my appointment and was very friendly. Hernan was my consultant who looked at the car. He explained it would take around 4 to 5 working days or possibly a bit longer if there was more damage under the bumper. I set up an appointment to drop off my car a few weeks later. Maria arranged a rental car for me through Enterprise. I had asked her if it was possible to get an upgrade on the rental car since I occasionally drive around clients (I'm a Realtor) and my insurance only paid $25 a day. She said she would have Enterprise take care of me. Sure enough, when I dropped my car off at 8am, Enterprise was there to pick me up and put me in an SUV for the price of a mid sized car. I couldn't complain! Thank you Maria! Hernan called me the next day to explain what work needed to be done. He told me it would take a couple extra days than we thought because there was some damage under the bumper and a few minor parts needed to be ordered. It was a Wednesday when he called and he told me that the car would be complete the following Wednesday. Throughout the process I received text messages from Fix Auto updating me on the progress of the car. One text message even read "You're Lexus is very happy here! Why? Because we are taking good care of it until it comes home!" I couldn't help but laugh. What was next, a photo of my car at nap time? Anyway, Hernan called me the following Monday to let me know the car would be done around 4pm on Wednesday and asked if that time would work for me to pick up the car. He then called me the next morning (Tuesday) to let me know the car was going to be completed that day and that I could come pick it up at 4pm that day instead if I was able to make it over there. I drove my car to enterprise and they gave me a ride to fix auto to pick up my car. Everything looked fantastic! The car was perfectly clean and the work was truly done right. Throughout the entire process Hernan was awesome. He explained to me exactly what was going on, exactly what work they were doing, etc. etc. Since this place was a preferred shop with State Farm I never had to do a thing outside of file the initial claim. Hernan took care of sending all the photos to State Farm, billing the insurance company and even billing the insurance company for my rental car. All I had to do was pay the deductible at the time of pick up to Fix Auto and off I went. When it comes to Auto Body shops many people always hear horror stories but this is a place you never have to worry about. It is the same type of service you'd expect walking into a Lexus dealer. The majority of their jobs are Lexus and Acura so you know things are being done right. read more

I am appalled how you left the back of my vehicle. After receiving your call about some of my items not in my vehicle, I went to look in the back of my vehicle, I had not checked the back of my vehicle due to my work schedule and traveling nor when I picked up my vehicle to check the back because of your integrity my items would have been left the way I left them. This is totally unacceptable, my vehicle was to be return the way I left it and not in disarray and my items thrown in like a pile of junk. I had just given you a 5 star rating which I am changing. I took pictures and I am leaving it exactly the way you left it when I go to Mcgrath on Monday to pick up my items. Which is another issue, how you forgot to even put back all my items. Totally unacceptable!!!! read more

AMAZING service from everyone at Import! Someone hit my car and their insurance company really dragged it's feet but the good people at Import were on it and took care of everything. My car looks brand-new! To top it all off, they gave my car the best inside and outside cleaning it's ever had! Highly recommend it--great folks and great service. Thanks, Import! read more

Fix Auto Chicago - Before and after--thanks to the great folks at Import! - Body Shops Near Me - Chicago, Illinois

The customer service was phenomenal everyone was great but what was even better was the way they returned my car to me,they seemed as if they were excited to work on my car and it showed because it looked brand new and they completed it a couple days ahead of time. They sent often updates and answered any question I had with details and it was highly appreciated. Gavin is back to normal and so is my life Thank You very much will for sure recommend to all my friends. (Ps thanks for helping me out and doing a slight clean inside.) read more

I love Fix Auto On 4700 W Fullerton, the receptionist was fantastic helpful, polite, kind, and has a smile the staff is kind to each other. WOW, Mr. Jack M Chamiga is wonderful kind explains everything step by step with a smile, these people are just darn good. My vehicle which is my baby looks like it came off the rack, I have never had a company text me on Q about my vehicle and call and tell me it's ready. Usually I have to call them then it turns into some big mess. Not Fix Auto. Again I like to thank the whole staff. And thanks receptionist, and Mr. Jack Annette Hawkins. read more

Jack and his team really came though and repaired & painted my spoiler for my 2008 Eclipse and it looks great. I couldn't be happier with the customer service and the finished result. This company knows what they're doing!! The lobby is big with free coffee and the receptionist, Maria, is so nice!! Thank you Fix Auto Chicago! I'm a very happy customer!!! read more

I came here last year after a hit & run damaged my car in a parking lot. I didn't want an accident reported to my 2011 Lexus GS 350 so I paid out of pocket. The service and communication was top notch. Living in Chicago, vehicle damage is commonplace. I returned to get an estimate for new damage that I will pay for out of pocket and Juan refused to give me one saying "we don't give those anymore". Juan said he will give me an estimate when I drop off the car for body work. After talking to their manager on the phone, they said that they don't give estimates at their main location. He told me to drive to the Lexus dealership all the way on Division. So I did. They told me they would email me an estimate by the next day and guess what? A week later and still no estimate. All my attempts to contact them over the phone are unsuccessful. I think they are under new management because these are all new people I am working with. However, if this interaction is an indicator of their level of service, I will take my business elsewhere. You should too! read more

My car was hit while parked in a grocery store parking lot. I called in a claim to my insurance company, who in turn recommended that I take my car to Fixx Auto, for the third time. When I picked up my car, once again , I was absolutely amazed at the great job done on my car. Only someone who saw my car before the repair would know what had been fixed. My car was in as good condition as the first day I drove it off the lot five years ago. I'm 56 yo and have have some cars repaired throughout my life by various body shops from North Carolina to Chicago, and I can honestly say that Fixx Auto is by far the best I've ever dealt with, keep up the great work, It's nothing personal, but I hope I never have to see you guys again, but if I do, it will be Fixx Auto who gets my business. Jack, thank you and the crew at Fixx Auto for helping this veteran, by putting a smile on my face. Keep up the great work. Steven D. Retired U.S.M.C. read more

Scheduled appointment at McGrath Lexus of Chicago and the body shop representative was a nowhere to be seen . I went out of my way to be on time. It just shows that first impression is always important and this body shop just FAILED . I'll let State Farm and McGrath Lexus know that they should be careful who they partner with as its a reflection on them. Note : I generally always have great service at McGrath Lexus . read more

I challenge anybody to find more outstanding people, service, professionalism and automotive repair skill anywhere in the city. Having spent over $30K repairing 4 cars over the past year, I received across the board 5 star perfection every time. I know they do contract service for some of the big luxury car brands so they are highly vetted. read more

Jack and Maria took exceptional care of me and my Lexus IS 250. When the insurance company tried to be cheap and order after market parts, Jack went to bat for me when the installed parts looked bad and didn't fit properly. He helped me get OEM parts and then did an expert job of installing and painting them so that my car looks better than ever. Like someone else said, if I have to come back for another car repair, I know exactly where I will go. Highly recommended. read more

Three weeks ago my condo management office contacted me to let me know that the hired landscaping company of our neighborhood had hit my parked IS 250 Lexus (2009). I left work in a panic not knowing what the damage would be. Upon arriving home I looked at the back of my car and holy smokes-the landscaping company truck had severely damaged my entire bumper and a portion of my trunk/spoiler. I was devasted!! I contacted the landscaping company corporate office and they acknowledged full damage of my car and told me that they would pay whatever the cost--I just needed to get an estimate. I contacted McGrath Lexus, and they told me to take my car to Import Auto, Inc for an estimate. I did so the same day. Within (2) days I had my car at Import Auto for the repair. Peter promised that they would take very good care of me. Within one week I was called and told that my car was ready. (March 4th) I couldn't believe it! Import Auto, Inc had done a FANTASTIC job on my car. It looked every bit of how it did on the day that it was delivered to me. Peter and his staff were very professional and I couldn't thank them enough for their kindness and for the work done on my car. Because of the FANTASTIC job that was done on my car I was able to celebrate my March 6th birthday with an extended smile. read more

After having my BMW 330i's suspension system and coolant/radiator worked on this past February, I can't speak highly enough of this place. Highly professional, competent and friendly. Thoroughly honest and good pricing. Upfront communication. Pleasant waiting area. read more

Unbelievable body work and painting. My Land Cruiser looks like it just came off the showroom. Perfect paint matching. I was worried there would be that telltale shade/depth change or some overspray, but nothing of the sort, no matter how hard I look. read more

We take all our vehicles to Fix Auto. They do high quality work and have terrific customer service. They also keep us posted of the stages of the repairs and get the car done when promised. We highly recommend them to all our friends & family! read more

This was my insurance company's pick, and it worked out well. They worked with the insurance co and the rental co well. And they fixed my door good as new, when they said, and even washed my car. How could I complain? read more

I have had my 2011 Camaro repaired and serviced a total of 3 times at Import Auto and I will keep coming back if I have to. First time was in 2011, and then twice in 2013. While I hate the fact that my car has been wrecked 3 times, I must say that their customer service is superb and their repair skills are amazing... My car looks perfect every time they are done with the repairs. My car insurance agency (USAA) actually highly recommends them for several reasons, such as: cost effectiveness, customer satisfaction, and the fact that the owner is a military veteran. Take it from me, someone who has had on average 1 accident per year and have been to MANY different repair shops prior to 2011. Import Auto will NEVER disappoint you, and in the even that they do (because perfection is impossible), you better believe that they will do everything to make it up to you. Reason why I don't believe the details of the customer review that rated them a 1-star. It's just not like them because they truly live up to the sayings "the customer is always right" and "satisfaction guarantee". Well, at least that's what I always get!!! read more

So far, I have brought my car here twice. Once when I rear-ended someone and it was nearly totalled, opps and once for general repairs. I have an older car and even though they had to order parts etc, the big job was done in under a month and the other work was done right on schedule. They have great prices, a clean and organized facity (come on, I am a girl) and the people that work there are really helpful at explaining everything, I was never made to feel like my questions were an inconvenience. Plus they gave me REALLY good chocolate when my car was done. read more

Took Lexus in for repair after wife scratched front bumper. Initially I was put off that they decided to paint rather than replace -- the scratches seemed deep, to me at least. They did a remarkable job. Perfect. Talking to them, you get a real sense of attention to detail. Also, it's rare to find a staff so friendly, polite, and professional. I was thoroughly impressed and will recommend to anyone who will listen. Thanks, guys! read more

A rarity in this line of business! I had body work done on my RX350 by Import Auto over a year ago. When there was a problem with water later on, I called Peter. They did a thorough job to identify and fix the problem. I was surprised to learn that there was no charge for it when I went to pick up the car this morning! Some other company may have easily claim that the leakage was not related to the earlier job and charge a great amount! They not only stand by their work but also go beyond! I recommend them to without any reservation! Simply: professional and honest! read more

I had my Silver ES 300H repaired here and my car was fixed and done correctly with lifetime warranty in less than a week. It was faster than GERBER that's why I had to leave it here after my accident. I want to thank the whole team that made everything headache free and thanks for being partners with USAA. read more

Fix Auto Chicago is simply the best when it comes to cosmetic repair. It is no wonder they have a high rating and why my insurance company has a partnership with them. They make it seem like your car has never been in an accident once they return your car to you. One of their greatest aspects is that their team has the utmost professionalism I have ever experienced when it comes to car repair. They take the time to explain the repair and address your concerns, as well as give you updates with online pictures through Carwise.com during the repair process. The automated text updates and emails ensured me as a customer that I was being valued. Big shout out to Aurelio, who was my estimator and contact person when it came to my repair. He went above and beyond and made sure my car would look brand new. Thank you for the work that you all do at Fix Auto Chicago. And most importantly, thank you for making me feel like a valued customer with your high standard of professionalism and communication. read more

I took my Corolla here. Hernan explained exactly what they would need to do to fix my car that was damaged by someone rear-ending me. He also explained all of the different routes I could go with insurance. He didn't pressure me and told me to think it over and give him a call. I ended up going back to get the work done because it was pretty affordable. When I dropped my car off on Monday Hernan again went over what they were going to do and told me my car would be ready in a couple days. Fix Auto kept texting me to keep me updated on the progress of my car. Next thing i know my car was actually ready a day early. Fix Auto did fantastic work and I will definitely be back if I ever need anything done again. Hernan is amazing! read more

They treat your car as if it were their own. Their texting system updates you along the way so there are no surprises. Their attention to detail was amazing. I have to look at the car every day, so perfection was important - they did not disappoint. Well worth the drive from the suburbs. read more

As a woman, and having had many experiences with "shady" sales people at auto repair locations, I cant begin to tell you how great this was. While they are good with all types of imports, they are the repair station for a well known Lexus dealer and I had heard great things: Honest Priced Fairly On time Convenient They were all of the above and more. Called me to confirm the car repairs, which were previously sent in writing. Called me mid week to provide an update and to confirm pick up time. Called me the day before to reconfirm the pick up time as I have a new baby and crazy work hours. When we picked up the car, it was great. The dents and alike were perfect and the inside was cleaned. Thank you to a great team and a great manager!! read more

I had my Lexus IS250 repaired at Import Auto after an accident. The impact and damage was mostly on the back driver side wheel. I found import auto because they house someone at my Lexus dealership. I took my care in the week after the accident to get an estimate and to have my car serviced. The Import Auto employee gave me an loose estimate saying that the wheel and tire need to be replaced and some work on the bumper would be necessary. It would be about $1,200. She said that she couldn't provide an estimate right there though because it would be a part of an insurance claim. So my car got serviced and my tires were rotated, which was the start of the confusion. I called Import Auto the following Tuesday to figure out the logistics of how to get my car fixed. I talked to Andy at Import auto on the phone and he said that I could just bring the car to the shop instead of the dealership. I proceeded to drop the car off at the shop Tuesday morning. I talked to Sam there who briefly looked at my car while I explained to him where the damage was and that the wheels were rotated. He barely looked at the car and said it was an easy job. He then asked Lucy to call enterprise for a rental car and I was on my way. I picked up the car on Friday and immediately realized that they had replaced the wrong wheel. I went back into the shop and told Lucy that the work done was incorrect. She called Sam out and we walked out to look at the car together. Sam immediately told me that I had not told the person I dropped the car off with that the tires were rotated. I reminded him that he was the one that I dropped the car off with and there was no response. He told me he would call State Farm on Monday and call me on Monday. There was no call on Monday so I called them Monday at 5 because I knew they closed at 5:30. He said that the insurance would not cover this and that they could clean up the wheel for me but they would not replace it. He went on to bring up damage to all the wheels and the one they replaced was the most damaged even though it was not the wheel that took the brunt of a auto collision. He said that he spoke to the Lexus technicians and that confirmed this. I am not even sure why this stuff was brought up since it has nothing to do with repairing the damage of my vehicle which is what the insurance company is paying them to do. So I called State Farm and there was no record of Import Auto contacting them on Monday. I called the Lexus dealership just to confirm what Sam had talked to the technician that worked on my car. I got a call from Peter, general manager of Import Auto, on Tuesday. He had the audacity to start the conversation by complaining about getting multiple phone calls about a wheel before having a chance to talk to me. He told me to bring the car in. I brought the car in and he said they would repaint the wheel, not replace it, and they would not pay for a rental car. Peter told me to call the insurance company to get a rental car again. They called Import Auto to talk about the issue and then AGAIN told the insurance company that I did not inform the person I dropped the car off with that the tires were rotated. So they would not pay for a rental car. Finally, the McGrath Lexus stepped up and has offered to repair the damaged wheel and touch up my other wheels. So where do I think things went wrong at Import Auto: 1) Communication: Sam took my car in first and Peter did my estimate. My guess is that Sam never told Peter that the wheels had been rotated. 2) Excuses: when they figured out that they were wrong, there were lots of noise that they were trying to introduce to the situation. Damage to other wheels, extra work done, etc. They continued to ignore the simple fact that they did not repair the damaged wheel. 3) The Cover Up: For whatever reason, they kept their story that I did not inform them that the wheels were rotated. Sam knew that the tires were rotated. He remembered as soon as he saw the car again on Friday. He just told me that I was supposed to tell the person I dropped the car off with. Again, that person was Sam. He just didn't tell Peter I suspect. However, they continued to tell the insurance company, State Farm, this lie. 4) Not Admitting Fault: Import Auto would not replace the wheel claiming that it was fine except for cosmetic damages. Even though an employee of Import Auto told me that the damaged wheel needed to be replaced, another body shop told me that the damaged wheel needed to be replaced and Import Auto deemed another wheel that wasn't even involved in the accident needed to be replaced. How do you explain that one? Peter even went on to tell me that everyone of my wheels were bent EXCEPT for the one involved in the accident. The bottom line is that I would never take my car to Import Auto. I would warn you to think twice before doing it yourself. read more

This repair shop has demonstrated great customer service and quality repairs for myself and family members. Getting into a car accident can be an overwhelming experience, but Import helps to navigate everything from your deductible to your rental car. I recommend this place to everyone that is looking for an honest repair shop that really serves the customer. read more

!I just picked my car up and I am excited to report that they did a fantastic job. On time, no cost surprises, great work. Nice people. What more can you ask for? Great experience - highly recommended. read more

I have used Import Auto for repairs twice and my car comes out looking flawless. Just picked it up two days earlier than they told me. It was involved in a fender bender and now my Lexus looks like I just got it off the lot. Good people there also! read more