I am writing to express my sincere appreciation for your outstanding service. I have been a Royal Automotive customer for over 10 years, and your professionalism and dedication to making customer service a number one priority have always stood out. Your team consistently goes beyond their expertise to repair my vehicles. I can finally say I have found a great home for whenever any of my vehicles need repairs. Thank you, Royal Automotive! read more

The service was great and the process was real fast Everardo did a great job. had no issues at all

I'm so pleased with the repair of the scratches and cracks, as well as the repainting of the front and back bumpers on my Toyota Prius! They gave me a fair quote, offered me options to choose from, and never pressured me to sign right away. Once I decided to go with them, they sent regular email updates to keep me informed on the progress. They estimated it would take several days to allow the paint to dry properly, and there were no delays. They kept the car inside the shop the whole time. Su was very knowledgeable, and her team of mechanics truly rock! My car looks brand new--I wish I had done this sooner. Thank you so much! read more

Royal Automotive - Auto Repair Near Me - Chicago, Illinois

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I would not hesitate recommending this shop or returning here for future auto body needs. Bottom line, the repairs exceeded my expectations and the car is running great. I'm very satisfied with the work and communication, which is huge for me as far as service goes. Royal Auto is a legit business with a professional operation. read more

Nice people who do a complete inspection of your car. It comes with a cost where you expect to pay a premium. I would definitely give them an opportunity for your business. Honest and straight forward expectation of cost and what you will receive. For their work. read more

We have been going to Royal for years for maintenance, repairs and body work multiple cars including Jeep Grand Cherokee, Hyundai Fe, VW Atlas. They do excellent work and stand behind it! Professional, well priced and honest! read more

I absolutely love this shop. My family and I have had all of our mechanical and body work done here for over 14 years now and always will because they are HONEST And we trust them. They've never steered us wrong or upcharged us for unnecessary repairs, always quality work in a super timely manner, and everyone that works here is friendly and genuinely enjoys working there as well bc it's always the same staff, nobody ever leaves there. They always treat us as if we're family at Royal and I recommend all the friends and family I care about to come here also. From oil changes to alternators, break jobs to bodywork, there's no place we'd rather go. Royal Automotive is the best, hands down. You can Thank Me later. read more

The service excellent! They will let you know all details for the problem of your car. No one can't complain about their service. read more

My wife and I have trusted Royal Automotive with both our Toyota Highlander and Honda CR-V for years, and the service has consistently been outstanding. The entire Royal team is honest, professional, and truly cares about their customers. Their pricing is extremely fair, and they always go the extra mile to get our vehicles back to us quickly, minimizing any inconvenience. It's rare to find a shop that combines quality work, transparency, and efficiency the way they do. We wouldn't take our cars anywhere else. I HIGHLY recommend Royal Automotive to anyone looking for reliable, trustworthy service! read more

I've been taking my cars to Royal Automotive for more than 20 years for everything from oil changes to flat tires to a replacement catalytic converter after one was stolen. Most recently I had a windshield replaced after a rock cracked it on the Edens. Sometimes you have bad luck, but the wonderful folks at Royal always make it better. As a lifelong Chicagoan, it's comforting to know there are businesses that treat the customer with respect and honesty. Royal Automotive is certainly one of them. read more

Su did amazing! Really appreciated her communication. Josh and Su both had to deal with a lot because of the insurance team. Satisfied with the work both by the auto body team and office team. read more

Excellent quality work and great customer service. Once I dropped off the car they handled everything with the insurance company.

Royal Automotive and Su, in particular, was so easy to work with. They communicated well and worked on my behalf with the insurance company and car rental company. They take great pride in their work and I can attest to the quality of their work. I have used them twice. I highly recommend them to family and friends! read more

Just got my car serviced here!! Great place. Thanks to Peter, Su and Chris for taking good care of my car. Highly recommend and will be returning for future project. read more

Royal Automotive - S2000 - Auto Repair Near Me - Chicago, Illinois

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Shortly after I brought in a badly damaged Kia Nio I had an estimate with a time line. Chris walked me through all the needed repairs. He would have been happy to price out the non-functional, more aesthetic work but there was no sales pitch when I told him I wasn't interested. The quality of the work was great. Su kept me up-to-date with the repair process which was true to their time line. I was very impressed with the friendliness and professionalism at Royal. I'm glad my mechanic recommended them to me and would certainly send friends and family there. read more

I thank Su and her entire team. The professionalism was unmatched across everyone we had the opportunity to meet and work with. We had a quarter panel replaced, and the new part had to be color-matched. The work was excellent, and the repair restored the vehicle to its new car appearance. Lastly, a completion date was scheduled, and the date was met. Thank you, Royal Automotive, for everything. read more

I have used Royal Auto on multiple occasions for a few of my cars. There are good reasons why I keep going back. They always do good, quality work on the repairs. Whether a simple dent or major damage, I am always happy with the results of the repairs. The back office service. They always take time to figure out what my needs are. They work with my insurance, making things easy and seamless on my end. When paying out of pocket, I know I am not being taken advantage of, or being sold a product or service I do not need. On the contrary, they discuss ways to keep costs down for me. They are my first choice for my auto repair needs and I have no problem recommending them to my closest friends and family. Nicholas Connelly. read more

Had a great experience here. Kept me informed every step of the way and the car looks good as new. I saw a lot of nice cars here for work while I was here so if it's good enough for GT-Rs and Porsches its good enough for me. read more

Peter and his team were phenomenal in repairing a side view mirror for a used car that I just bought. Not only were the repairs top quality, the paint perfectly matched the rest of the car (see photos before and after), and as an extra bonus - Peter had attended to ensure this was completed in the very short time frame I needed to bring the car to my home state. I know there are a lot of options for auto repairs, but I would absolutely return to Royal Automotive for all auto related matters, and would highly recommend them to my friends, family, and to anyone reading this post. read more

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I'm a repeat customer of Royal Automotive. They do superior body work, while making the process extremely easy. They did an excellent job coordinating with my insurance company and their communication to me during the repair process was stellar. They are a family run business and will treat you like one of their own, which is wonderful because most folks who are bringing their car in for repair have been through a stressful experience either through an accident or auto theft like myself. It was comforting to know that they took excellent care of my car and returned it to me looking like new. I'll highly recommend them with 5 stars! read more

It's unfortunate my car was hit. I needed it repaired since my door didn't work. The service was amazing, and my car was returned on outstanding condition! Thank you, Royal for doing an amazing job! read more

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We've gone to Royal for our car's body and mechanical work for over 15 years. Even after we moved a few miles away. They always provide honest assessments, options for how to remedy issues, very reasonable estimates, and high quality work. In addition, Su, Chris, and Josh, who operate the shop, are super nice and very knowledgeable. We recommend them to all our friends because there is really no reason to go anywhere else. read more

Royal Automotive did such wonderful on my wife's car I decided to have them work on my Jeep Grand Cherokee Limited. I had a scratch on the passenger's side that was getting worse. They did such a great job. The team SU,Chris,and Peter were all wonderful to work with. I had total confidence in their work,which is very valuable these days. read more

After my accident, I was told by Royal Automotive that everything would be taken care of for me, and indeed - nothing could be easier than dealing with this wonderful business. This could have been a very stressful experience after the accident, but it was most pleasant. The car was fixed beautifully, detailed inside and out afterward; they kept me informed every few days about progress and next step and possible completion date. My car looks like new. The friendliness, honesty, and integrity of this business shine through everyone and everywhere. After picking up my car, there was my silver, quite an expensive band that I had been looking for for weeks. All should work the way they do. read more

Quality of the work was excellent, communication and responsiveness are top-notch. I'd recommend Su, Josh and team for any repair

Took my car here for bodywork. They did an excellent job. Great customer service. Car looks like new. The employees are very courteous and helpful. Su was extremely courteous and helpful as were other employees read more

Everyone at Royal Automotive was great to work with. Su explained the process in detail. I appreciated that there was communication sent to me for every step of the repairs. As my car was drivable, Su ordered the parts and let me know when they were in so I could have my car until they were ready to do the repairs. This saved me a lot of money when it came to renting a car. I would definitely recommend Royal Automotive to friends and family! read more

If you're in need of body work, I highly recommend this shop. Great customer service and their work is outstanding!

My car had the pleasure of having a ton of rocks get kicked up from a street cleaner and destroyed the paint on my front end down to the metal in most spots. I brought my car to Royal to have it fixed before winter and salt caused rust, and they did a fantastic job. I wanted to change out my front grill to a different style, and they had no problem installing it for me while they had the front of the car apart. Su did a wonderful job keeping me up to date on the progress, and I am extremely happy with how well it turned out. No issues with the paint matching the rest of the car either, which was a big worry for me. Thanks for all your hard work! read more

Royal Automotive - Auto Repair Near Me - Chicago, Illinois

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Royal Automotive did an amazing job of repairing the damage to my wife's car. They handled all the supplemental claims, and even arranged for the return of my rental car. Highly recommend. read more

Had a window out and a scrape, Su worked with me to get the best deal on parts and was incredibly helpful- after the parts came in, the whole job was done in just a few hours- they did such a great job and even gave the car a nice cleaning! Will be back! read more

We love royal automotive. They always do a great job and are priced fairly. We feel we can trust them with our vehicle and always call them first when we have trouble with our cars. read more

the staff is great and very responsive and they do quality work and keep informed on progress throughout the process

Here is the extra star * as this place truly deserves 6 stars for my experience My car was recently hit where it completely broke my side mirrors and huge dent on my door. The process was seamless as the estimator was able to provide me with a same day estimate and deal with my insurance directly when more repair was needed. He kept me informed of the process and was able to repair the damage by the target date. I know there's many body shops to choose from but I am glad I went with Royal Automative because of the quality and speed of the service. read more

I highly recommend Royal Automotive! They are polite and efficient they gave me and estimate on my repair work ordered part and had me drop car a few days later. I was told it would be ready in under a week it's was completed in two days and the work was fantastic. I was paying out if pocket not through insurance and they suggested I reuse some undamaged parts to save money. They final bill was 400 dollars under the estimate great work nice people and great communication I was sent emails and text messages to update me on the process of the work so professional thanks for the wonderful service I will be back! read more

Excellent Service!! From the first day i called and spoke with Chris, to dropping my car off and picking up with Su. Excellent, excellent customer service! Su kept me informed throughout the repair. Great communication! My car was clean when i picked up, cleaner than when i brought it in. :) I will definitely recommend Royal Automotive to family and friends. Thank you so much!!! read more

Leaving this review since I'm going to need their services again, and the best thing we can say is that I have no hesitation about returning to Royal. The first time we had our car towed to their lot on a Sunday without giving them a call or heads-up, but they were very understanding and saw us the following Monday to walk us through the process. Everything was handled on their end with insurance, parts, etc., and they kept us up-to-date on all the parts that needed to be ordered, and ETA on when the car would be ready. The car looked great when it was finished, and while I wish I didn't need to bring the car back to Royal, I know they're going to do another great job. read more

High praise for Royal Auto! They are efficient, knowledgable and professional and have what many businesses now lack, an old-school approach to service. Su and the rest of the team communicate well and are friendly and kind. read more

Great place for all your automotive needs. They've always done A+ work on all my cars and have been super friendly through the year's. Highly recommended. Love this place! read more

Was on an out of state road trip and our car broke down. After calling several other auto shops around and not receiving any help we found this place. The customer service right from the first phone call was already amazing. They were so helpful and kind, they managed to get us in right away and have our car fixed asap. Would definitely recommend them, they turned a very stressful situation into a nice experience. read more