Luis Midon, the owner of Five Star Cleaning Services, LLC arrived about 10 minutes late for our consultation. He apologized profusely and we proceeded with the tour of my home so that he could provide me with a proposal for a post construction deep cleaning. Among the many services and details offered is cleaning of the window tracks. While he was demonstrating this, he opened the window, then was closing and locking it - I saw that the lock was not lined-up properly and frantically said, "Stop. Stop! STOP!" as he forced the lock and it fractured, completely breaking into several pieces. Again, he was apologizing profusely and promising to have his window guy come over to repair it. He took full responsibility for the damage.
He seemed professional and had a lot of rules in place for his workers, so I didn't think he would abandon me. But, he did. After I emailed, per his request so that he'd have my email in order to send the proposal, we had a couple of brief email exchanges (where he again promised to take care of my window). None of which contained the proposal. 24 hours after meeting him, I still had not received the proposal so I emailed one last time and asked if I should assume by his lack of response that he was not interested in doing our house. No reply.
That left me with a broken window lock and no cleaning service.
After all the headaches of a construction project, being screwed-over by Luis Midon was disappointing, depressing, frustrating and maddening to say the least. If you have a really messy house (i.e., really need help getting it clean), I would definitely not recommend calling Five Star Cleaning Service. read more