When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Would highly recommend this company. We are in the process of remodeling a bathroom and they were…read moreso easy to work with and helpful. The parts I needed right away were on hand and the rest arrive the next day. Ask for Donna she knows her stuff!! P.S. Try out the restroom while your in the office. You will thank me.

I went in today for a few plumbing parts needs and I was amazed! One part Melissa suggested was…read morecovered by a Grohe lifetime warranty I didn't know about, so free and to be shipped directly to me this week. On another Kohler part we discussed the availability and carefully selected the proper part. She ordered for me and it was about $10. They were very friendly, prompt and efficient. A real surprise and very professional. Give them a try when you need plumbing help.

I'm remodelling my bathroom in stages. I wasn't sure what Five Stars quality of work was like. They…read morehave already completed stages 1 to 2 and this Friday will be my last third stage of my bathroom Remodel. I am very happy with their work. Every time I go into my master bathroom I am so pleased with their work. They clean up real well . They focus on getting the job done right. If When they have questions, they ask me and we work together as they complete the project. I would recommend Five Star everyone to everyone.

Extremely disappointed with Five Star Bath Solutions of Arlington…read more My experience with Five Star Bath Solutions has gone from being very positive to extremely frustrating. When we initially had our bathroom remodeled, everything seemed great. We were happy with the finished product and had no complaints about the installation. Unfortunately, about four months after the remodel, we started noticing mold growing in and underneath the caulk along the entire bottom perimeter of the shower, where the walls meet the shower base. This is especially concerning because this is a brand-new bathroom installation. The caulk is still firmly attached, yet mold is appearing underneath and throughout the bottom seam. At the very least, I expect Five Star to come out, inspect the installation, determine what is causing the problem, and properly correct it. The worst part of this experience has been the complete lack of customer service after the sale. I have called the Arlington location multiple times asking for someone to come out and inspect the issue under the warranty. I have not been given an appointment or even received a meaningful response. I also contacted the company's national customer-service/sales line, only to be told that all they could do was send another message to the Arlington office. I then sent a formal written warranty request by email, and I still received no response. That is unacceptable. Five Star advertises a lifetime warranty and emphasizes that its warranty is locally serviced. When you spend a significant amount of money on a professionally installed bathroom, you shouldn't have to repeatedly call, email, and chase the company down just to get someone to acknowledge a problem only four months after installation. I am extremely disappointed--not necessarily because something went wrong, because problems can happen with any installation, but because Five Star has shown virtually no urgency or accountability in addressing the problem. I sincerely hope someone eventually takes responsibility and comes out to inspect and properly resolve this. If they do, I will gladly update this review to reflect how the situation was handled. For now, however, I cannot recommend Five Star Bath Solutions of Arlington based on my experience with their post-installation warranty service and customer support.

Absolutely wonderful store with outstanding designers, lovely displays and incredible store…read moremanager. I highly recommend the tile shop. This is the store to go plan your shower,bath ,flooring, whatever,because they are not only excellent but they have integrity. You can really trust a store that stands behind their items and service when something doesn't go quite as planned and they take care of everything with courtesy and professionalism. If I ever have another project, the Tile Shop has my business. I highly recommend them!

This is a new store in our neighborhood. The Manager Brian is amazing. He is extremely…read moreknowledgeable and was a tremendous help in assuring we have a successful project. He showed us several products, in addition to the beautiful tiles, which we didn't know existed. When I expressed concern that the grout smell might cause breathing problems while drying, Brian went to the back and mixed up a small batch of the (stain-proof!) grout in a bucket and let me check it out. If you have a tiling project go see Brian.

My experience with Moore Supply is based on my water heater warranty. Our water heater was leaking…read morefrom inside the unit and spilling into our garage. When we called our plumber they told us we had to wait four days! There's no way we can wait four days without water. So we did the work ourselves. The problem is we didn't know we had to exchange the old for a new for it to be covered through Moore. Which isn't their fault! We had bought a water heater from HD, then called to get it credited. However, Moore Supply kindly told us they can't do that. Oh well for us. Friendly customer service though!

Showroom was super friendly and very helpful. It gets busy sometimes though so make sure to book an…read moreappointment if you need help browsing or have questions.

They beat, Lowes and Home Depot by 30% on a new front door, Staff very helpful, facility is big ,…read moreclean and an easy place to shop. Looked liked they had a ton of great deals on tile, laminate, hardwood and granite as well. Follow your GPS to get here, signage is a bit poor, but once you find it, you should be pleased.

This Morning we went to your Grand Prairie store location & Disappointed on, your false advertising…read moreon ; In addition to our everyday smart pricing which offers top-quality products at a low price, we will beat competitor prices by 10% The manager told us he would price match but no additional discount as to this doesn't apply because you wouldn't be making money-- Disappointed !

From start to finish this place helps so much. We had an associate named Lynda who went above and…read morebeyond to make sure we were happy with what we needed even if some of it was at another store. She was the best and I highly recommend this store. Great prices too!

We ordered a custom iron door and a back door and also purchased some door hardware at the store…read morelocation in Lewisville. Mike is absolutely outstanding to work with--he is such a nice guy and super knowledgeable! He made sure to get all the details right and fielded our dozens of questions. Install was a breeze, and the communication was solid from start to finish. Our home looks beautiful with our new doors. We will definitely return to Seconds and Surplus!

Had a great experience with Shane when purchasing new appliances for our new home. He really knows…read morehis business and makes great recommendations based on your usage. I would highly recommend him if you are in the market for new appliances.

Enrique is exceptional. His knowledge, professionalism, and attention to detail make him a…read moretremendous asset. Working with him over the past few weeks has significantly reduced the stress of a challenging renovation.

I have used cornerstone granite for my kitchen and bath projects for a little over five years…read more They have an amazing team, large selection and friendly service. All the tempo and Rodrigo are amazing but a special shout out to Enrique. He is super helpful, very responsive and always willing to help find a solution. Thank you cornerstone team. I appreciate you helping me make my construction deadlines.

Brandon did an excellent job replacing several window sills that had rotted out, including a couple…read morethat I had totally botched trying to fix them myself with wood filler. Will absolutely be using him again for anything else that pops up around the house!

Joe was awesome, he did a great job. His work was clean and orderly. I will be requesting him for…read moresome more home repairs in the future. I am grateful he was patient to listen to some of my near future home projects and provided some suggestions. The price was fair and the rate was provided to me beforehand. Good service from a good company.