I wish i could give this no start! WORST SERVICE EVER! We waited 25 mins for our food that was wrong and burnt. Then it took another 20 mins to correct our order because everyone else was coming back with messed up orders. AVOID THIS PLACE AT ALL COST. Find another one!! read more

After having a hankering for a burger I found Five Guys Burgers to have great reviews on the internet & decided to give them a try. Maybe my expectations were set to high after reading those reviews but I was kinda let down! I've gone twice now & still feel the same. The burger, yes, was good but no better than any other place I would have paid the $6 for it. Now the fries, the fries are awesome & the smaller portion is still enough to share for about $3. I think I enjoyed the fries more than the burger! Actually, I would rather go to Red Robin, Gorden Biersh, or Ruby Tuesday & pay slightly more for a superior burger, good fries AND table service. read more

First time visiting this location and I'd go back in a heartbeat! It has recently been updated and the layout is cool. But the food was great! The little jr. bacon cheeseburger with sautéed onions and mushrooms, lettuce, tomatoes and ketchup were like heaven all wrapped up served with a side of Cajun fries! When given the choice on regular or Cajun fries, do yourself a favor and go for the Cajun fries. They were on point. Service was fast and friendly. I look forward to visiting this location again. read more

I've seen a couple reviews compare this place to In 'n Out. Five Guys is better than In 'n Out for a few reasons. 1. The Fries - freshest possible premium potatoes, and NOT overly greasy, plus you get a HUGE portion. In 'n Out fries are stringy, greasy, and come in small portions. 2. The menu - more diverse; much better selection of entrees and options for toppings - and ALWAYS very fresh. In 'n Out toppings are limited, and often come their way, no matter what you ask for - also, they are not as fresh. 3. The service - I've never been able to get all the way to the Five Guys counter without getting at least one (and usually two or three) people greeting me with a smile and a genuinely friendly "Hi! How are you?" ...and I get the same friendly treatment when my food is ready. In 'n Out is like McDonald's for service - you stand, you wait, you order when it's your turn, you wait, you pick up your food... end of story. 4. The grease factor. If you don't eat an In 'n Out burger within 10 minutes of when you get it, you might just want to throw it away. The grease starts to congeal, and in a little while, you have a lump of fat in a wrapper. Don't get me wrong, In 'n Out tastes GREAT - until it cools down a bit. Five Guys is less greasy, so a burger still tastes great even after it cools down. If you're looking for a great burger, dog, or fries, Five Guys has my HIGHEST RECOMMENDATION. read more

I love this place. Fries are ALWAYS on point w/vinegar- and it's one of my first thoughts when I'm wanting a "good" burger. Grilled mushrooms, grilled onions, ketchup and pickles w/cheese and you've got YUM in tinfoil! read more

I live in Va. Beach and the Independence Blvd. locale is the 5 guys I frequent the most so that is where this Yelp post will be found, but I am comfortable with the disclaimer that any five guys you have the opportunity to visit i think you should do so if you enjoy a tasty burger. I used to frequent a Tampa Florida location back in 2007-2008 and the one in the Outer Banks is delish as well. Not gonna lie, Five Guys is really good. I like how they have quite the assortment of toppings/condiments for the burgers. Whatever your fancy get what you want. I don't venture off my normal path too often. However a splash of A1 or hot sauce on my burger every now and then is awesome. And malt vinegar and ketchup for fries, drool. I made the mistake of ordering a regular sized burger AND a large order of regular fries my first time way back in the day... wow can you say food coma? Too much for one person. Don't come alone and share an order of fries. Preferably Cajun. I love cheeseburgers. It's true, I have a problem. I'll pay any price to feed my insatiable addiction and no amount is too high. With that being said 5 guys is quality and you get what ya pay for. Bottom line is that I really like Five Guys. read more

i placed an online order the other night and came in to find that they didn't start making my meal until i got there. not the biggest deal cause they were timely. the food was great per-usual. the service was a little weird. i was welcomed by one girl but she was slow to getting me a receipt. then the other employees just kept staring at me. read more

I don't get the negative reviews. This is a burger joint with great burgers and fresh fries.... read more

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My sandwich had stuff that I didn't ask for on there. I don't know if the order was mixed up but mine was wrong!

Order 2 bacon cheeseburgers either cheeseburger had no bacon on it. Pretty hard to mess up when they have a specific person just to put on the condiments read more

By far the best location around here! They are super friendly and everyone working is awesome from the register to the chefs cooking the food. Everything was delicious tonight. read more

I've been ordering here about 6 years and have never had a bad meal. The fries are made when you get there so they are always perfectly piping hot from fresh potatoes. One large fry feeds two people with ease. I get mine without the cajun, if you don't like messy food I recommend this as the cajun coats everything in the bag and gets your hands nice and, seasony, as you're going in for your burger. The two dinky picnic napkins they give you don't exactly suck up the grease, or the extra seasoning going all over the place in the bag. Normally I would like to order lettuce and tomato on my burger, but with this place its not a good idea. They wrap the burger in foil which holds the heat in, so while you're driving from there to your house, its basically cooking your lettuce and that's not so yummy. This is a better place to order something like a mushroom swiss from. They stack multiple layers of thin burgers on top each other, so if you're looking for a more sink your teeth into type burger, I recommend Village Inn's All World Double Cheese which is two big thick fat stacks of beef layer with two types of cheeses, bacon, and a bunch of other stuff I usually leave off. Overall though, you can't beat fresh fried potatoes in peanut oil, and a tasty thin fried crispy edge burger if that's what your in the mood for this is the place. read more

I don't know, maybe I was in a bad mood or just want people to know but.... Firstly, I typically try not to do two things: 1. Write reviews for chain restaurants and 2. Make fun of people. Disclaimer: I really don't understand the reviews on here for chain restaurants, like McDonald's... Seriously, it's McDonald's...? While I understand, if this particular location is nasty or service was terrible, please, write a review letting me know but stuff like... "Best food ever blah, blah, blah..." it's McDonald's!!!! Ok, that's my rant, I'm done... but with my disclaimer said, here is my review. This 5 Guys is as good as most, in fact, as others have mentioned, maybe even better than most. Every time I walk in at this location, they say 'hello sir... how are you sir etc.' When I leave, same thing, 'good-bye sir... have a good day sir...' etc. That's pleasant. Here's where the second part of my opening statement comes into play. On this particular visit, the manager that was there, seemed to way overdo this... He had a particularly annoying voice and was YELLING everything he did and expected everyone that worked there, to repeat or reply to what he was yelling... When someone walked in, 'Two in the door or hello sir...' then when no one else replied or said something, he would say something like 'greet people when they walk in please...' or 'say hello to everyone, now'... Then he'd continue to yell... 'I'm out of foil... I need more foil... can someone please say getting more foil...' and...'Walking behind you with a full bucket of french fries... can you say coming behind me with fries?'... 'going to the back to get something... 'please say how many burgers I just asked you to make.... what order are you on?... did you see that that order is for SMALL fries... ' etc. Again, I don't want to make fun of this person, especially if there's something potentially wrong with them... IDK.. I guess I just wanted to make people aware, in case they are there eating, for any length of time, trying to enjoy their lunch break... it can be highly annoying.... It's one thing to be polite and personable but today was just a lot of needless, endless, yelling... read more

The food is always freshly cooked. I'm no stranger to this place but I finally tried a milkshake and I must say it was rather tasty. The toppings are always fresh. The Cajun fries are great and you get your fair share and then some. read more

This has got to be the most personable Five Guys I have ever been to! Stopped in last Thursday night after my workout, and the entire staff was amazing! Of course, the food was amazing, but the customer service got me. Great job, guys! read more

I don't know what is happening with Five Guys but their quality is no longer consistent. The hamburger patty was so thin you could barely taste the meat. I only had ketchup in my burger so I should have been able to taste the meat. Service was ok, nothing to write home about. Fries a bit too greasy for my taste. It looks like there is a problem with Quality Control with the different franchises. read more

Well first off everytime you walk in there you are stared at by the staff like you are a piece of meat . Typical greasy burgers but I had a hair in my french fries GROSS !!! staff was loud rude & obnoxious. You won't be getting my business again. TUH ! read more

i've been going there everr since i was very young. they always have great food. they never disappoint:)

Loved the food but not the attitude. Came in 30 minutes from closing to order out for my wife who's going through cravings from pregnancy, she cant help it and we apologized for the inconvenience. However what followed was unacceptable, stories from the workers talking about customers coming in late, rude comments, and cursing. It made us uncomfortable and with all due respect we implore the hard work and understand the stress but thats no excuse for their actions. read more

This location was super clean and the staff was super friendly. The burgers are so damn tasty and the fries, well I could kill for the fries. You gotta throw some malt vinegar on them, trust me! They don't have the bottles out for nothing. And I love how they keep their bags of potatoes out in the dining area so you know they are fresh and where they come from. I also love how you can pick your own toppings. They cook right in the open so you can see them preparing everything. There is nothing fancy about the way they serve your order either. One big, greasy bag (if you ordered fries..and how could you NOT order the fries) handed to you. So good!! read more

Not the cheapest burgers in town but consistent quality, cleanliness and good service and great fries.

Disappointed. Overpriced. Fries were better than the burger. Bland bacon cheeseburger. The meat had no taste. Decent sized portions. Friendly staff. Everyone said hello just like at Moe's. But, Moe's food is tastier and a better value. I know burgers to burritos is like apples to tomatoes. I do not think $13 for this meal - BCB, small frie and regular drink - is a good value. read more

YUMMMM! Great place to take the family or grab a quick bit while shopping in the nearby stores. By the way, a small bag of fries is still HUGE!!! read more

love the fresh cut fries cooked in peanut oil and major plus for "topping them off" with more fries. Definity get the regular size as a large feeds four people. My friend smashed his burger- between grunts he said it was good lol. I was glad they were open till 10pm as I was driving around hungry at 9:55pm. read more

Really good burger, great fries, great customer service. I couldn't eat this regularly but when I get a hankering for burger and fries to bring home that will be my spot. read more

Food is delicious and the service is very very good. They greet u every time u walk in the door.

Don't normally go out for lunch at work but today I did, chose this five guys to go and and so happy I did. Was greeted by friendly staff. Clean restaurant. Quick and really good burger and fries. If their prices freak you out then let me tell you it is definantly worth it. 1000x better than any fast food burger! read more

I came to Five Guys 4/26/2019 and I was very pleased with their service. My receipt said that George was my cashier. He was VERY nice and the cook was very nice too! I am really big on cleanliness. The cook changed gloves when cooking my food. When another customer came in, George washed his hands right in front of us before making the customers milkshake. I would recommend this location because the employees are attentive, welcoming, and clean :) read more

Delicious cheeseburger. HUGE! Next time I'm gonna go for the one patty. Fries were enough for 3 people. Cooked in peanut oil. Sliced on site. Drink machine has a lot of options. The one thing keeping it from 5 stars is lack of a kids menu. read more

First time here and it was great! I had a IN N Out craving but this totally met and exceeding my expectations! Definitely gonna be a regular! read more

I love this place. I only there about once a month for lunch during work. However they always know who I am when I come in! My order is always right and I feel very welcomed. read more

Worst food ever.... What kind of place offers Greece for a price... Deffinetly an arteri clogger

Home style burgers are nice, honest, and loaded with any and every topping. The fries portion is very generous and is even better than the burgers (especially with the amply supplied vinegar). read more

They rave about the juiciest, most mouth watering, flavorful hamburgers but dry and over-priced is more like it. We were the only customers so there was no reason not to get a perfect burger. Very disappointing!! read more

I love coming here knowing I'm getting a great tasting awesome burger every time. Everything you could want on it.. I like this place a lot.

My favorite burger place!! They always give great service, and hook it up with them fries !! My go to place when you just want that huge burger ,stack of fries and a soda !! read more

Cajun french fries are one of a kind.Did not try anything else but i am already a fan

Don't need a long, detailed review for a burger joint. Nothing fancy. They taste like [real] burgers right off the grill unlike the fast food places. You get an extra fistful of fries so just order the small. Cajun seasoning is great! read more

Always great!!!! Friendly people, great food, sooooo many fries!!!! Definitely worth it!

After calling this location over 15 times to lodge this complaint. I finally got a manager by the name of Sharon. She never ask me why I was calling instead she just spouted off the district managers name Wanda Hess. I can not believe the manager does not care to know what has happened. I can promise this I will never go another one of the Five Guys. This has cost too much money now. In food replacement, long distance calls. This is the worst or the worse resturants. I am sorry that it had to go this far. But, you would think someone would call and try to make things better. I am leaving to go home tonight. I live in Atlanta. read more