A stomach ache & 2.5 hours of my life I can't get back....
This poor staff. We were greeted with "it's gonna be at least 30 minutes" just after 8pm on a non holiday Monday. There were at least 3 open & dirty tables. We observed 3 FOH staff in a room that seats around 60 guests (& a patio with tables).
The couple that walked in immediately after us discussed for a minute and left. It seemed like that was what the staff wanted- for people to just go away. I'm not sure why else you'd greet people that way. Being from out of town, as many of your patrons probably are, we heard good things and were excited to try Barrel17. In fact, we looked forward to it all day.
I looked at the clock when I sat down to wait: 8:09pm. Around 8:30, we timidly approached 3 newly opened spots at the bar. Perhaps that would be a relief to the over extended staff- us coming to them. Instead, the bar top remained filled with dirty dishes and not wiped down for several minutes. I got up and got my own white towel to wipe down our spot sometime after she took an appetizer order. I get it- "slammed," "never seen it this bad," "this is so bad." --these were all phrases from our bartenders mouth the entire time we were there.
She was right. It took about 45 minutes for some friend pickles and pimento to arrive. With one ranch. One ranch for a basket of fried items. Being thankful we had something after being out walking all day, we quickly dug in. Do yourself a favor and skip this app!
She asked us if we wanted more food as she stood at the computer to simultaneously ring it in versus taking the order with us and walking over to ring it in. Not being familiar with your service standards, it seems a little obnoxious to shout your order to someone, but here we are.
Relieved (again) to have entrees working, we had the next hour to observe nothing coming out of the kitchen window. People were closing out, staff was eating, & even getting cut while we waited more than an hour for the entrees. Having ignored the red flags from the start, we wanted to see this sh** storm through. It was a stressful and scary movie we got a front row seat to.
At least we had iced tea to keep us hydrated right? Wrong. She ran out of unsweetened tea on our first cups. I was given a partial cup and she said she'd brew more. No such luck. After the salty app, I was desperate. I asked for sweet or really anything she had. It was too sweet (and it isn't really what I wanted) so I got a water, finally. Those iced teas were still on the check...
The staff stood staring at the 2 lone kitchen guys just praying for anything to come up. Based on what I saw, there was one togo order, a four top, and our 3 top still (STILL) waiting on food. It's 9:35 now. In her defense, she never lied that it was going to be a wait!
Our food comes up one by one, she auctions it off to us. My HAWAIIAN burger was missing the pineapple. She asked for it on the side a few moments later. The other entrees hit, we feverishly dig in. I had a side of Mac and cheese that never came out. She confirmed that she'd rang it in and shouted to the kitchen "CANCEL THE MAC. YOU OBVIOUSLY NEVER MADE IT." It was true, we didn't want to wait a second longer and they couldn't execute one non modified ticket at that point.
There was an employee sitting at the bar this whole time. The bartender shared her frustration with him and he went back to seemingly help for one ticket. Then took his place back at the bar and ordered his own food. This was much more a local hang out than a place vying for new business. They couldn't handle the business they had.
Instead of damage control, all 3 FOH staff gathered at the window in constant group prayer that food would be made. For most of our visit. Granted, the 3 souls there shouldn't be expected to act as managers and wait on the tables, but geez. She could've small talked a little to take our mind off the 2 hour wait.
My goal here is to alert the OWNER that you have BIG ISSUES. You need more staff and functional staff. Let me reiterate the NON HOLIDAY MONDAY night where this place was in actual flames, yall. read more