I'll make this review short and concise. My wife and I have been here multiple times but will not be coming here again. 20 minutes to receive our food after we ordered. I finally had to go up and ask them how it was coming. We got our food a minute after that... My burger was so soggy that it literally fell apart, had to grab a fork and knife. wondering if it's bc it's been sitting so long. I was eyeing my burger being made and ours were left open and untouched for a while, don't know if it's bc they were waiting on ingredients? However the employee was nice and he genuinely seemed apologetic. The fries were soggy. Soda machine worked well though. To be honest, it was a Sunday afternoon and it was busy but 3 people after us got their food before us and we got our food next only bc I asked. so to recap: bad food, mediocre service, and expensive. read more

Excellent food and excellent service, Jacob served us at the register and just had an incredible attitude. My girlfriend and I very much appreciated his service! read more

For the longest time I thought Five Guys was a pizza place. Once I finally made it inside I discovered they serve hamburgers...and good ones! They have a substantial selection of toppings for your burgers, some veggie options, and some incredibly fantastic fries. This location is located right beside the movie theater, so you can make it a dinner destination before you catch a movie. read more

So, I am not a big beef person, let me start off with that; I have only had it a handful of times since the beginning of 2008, and haven't really had a craving for it. Same with pork. However, i heard really great things about their burgers from a friend of mine in California, so when it came down to picking place to eat after a movie one day I ordered a bacon cheeseburger. My husband had a turkey dog and thoroughly enjoyed it, so yay! The fries were also excellent (we had a large cajun fries container). My burger was "meh" though, and I have definitely had better; I would rather drive up to have a burger from The Counter, and that's a couple hours away. read more

Majorly delicious burger with everything you want on it for the same price. I got cheese, mushroom, cooked onions, bacon, I can't even remember how many more things were on it, but it was the best. Sorry I got the fries because after eating the burger I had no room for the fries. I will certainly return to this restaurant with great service, clean atmosphere and killer burgers. I left off one star because the portion of fries is so huge and the price is huge along with them. I wish they had a kids portion of fries for 99 cents. Although not even sure I could have eaten them. These burgers make Char-Grill burgers wish they were them. Well done Five Guys. read more

Don't get me wrong, the food here is amazing. The only issue I have is the god awful customer service. As soon as my Brother and I walked in to the establishment we were greeted by a young man working behind the counter. This was no ordinary greeting. He started screaming .... yes screaming... very loudly while flexing his body and running back in to the kitchen. What the hell??? It's almost like he made it a point to wait and do his screaming act as soon as we walked in. What the did manager do? Absolutely nothing. Grabbed our food and got out of that dump. read more

11/7/2020 9:00 pm. Black female cashier and black male worker that has earrings. They both got aggressive with him and the black female threatened to beat him and to bring his family. Black male with earrings said something about disrespecting his girl. I felt uncomfortable. She threatened a young, white male. The rest of the crew members were working and trying to get orders out. I felt hostility there. Wouldn't recommend them. read more

Ah, the perfect date, a burger and a movie. Nestled in the in the corner, 10 feet away from the Cinema 14 movie theater of North Hills Mall, Five Guys are cooking up trouble. The kind of trouble that is only bad for you if you have just sworn yourself off of burgers, hot dogs and fries. After tasting burgers from local fast food restaurants, its normal for one's palette to taste like a giant bun with processed meat which provokes them to get away from burgers for a while. In contrast, after tasting a burger from a restaurant called Five Guys, one could possibly become as an addicted gambler that cant get up from the slots, although in this case he wouldn't want to get up from the table. The process is simple. Order the type of burger you want, add your toppings at no additional charge. They even have veggie and kosher selections for the vegan and spiritually dieted. Go pour your drink and wait for your number to be called. Then sink your teeth into a meal that makes you fall in love with burgers and hot dogs all over again. If you want, before you leave get yourself a bag of peanuts you can enjoy at your movie, or while you're on round 2 of your shopping trip. Its the perfect place to go if you are by yourself or and/or with your date out shopping, out for a movie, or just need a break from the run of the mill fast food joint. But if indeed you have decided once and for all to stay away from burgers, hot dogs, and fries, please stay away from the Five Guys, or you will be hooked all over again. read more

Yep, it's a buger joint. There's nothing else here to talk about. These five guys are serious about burgers, and they fox 'em just the way you want 'em. For me it's just the toppings...sauteed mushrooms and onions, a few different cheeses, pickles, lettuce, tomatoes, bbq or A1, mustard mayo, relish, etc. All free of charge It's all about the Condiments, Baby! Oh yeah, and the fries are very good too. And one order is good for two people, if you're having a burger each. And 100 people, if you're having two burgers each. read more

This is the best burger place. The beef is top notch and the serving size is large! You definitely get what you pay for. If you love burgers, don't miss out on 5 guys. read more

Very clean for a place that normally has peanuts on the floor. Once I ordered my food there was a longer than normal wait time and when I received my food it was missing the french fries. This was a quick and easy fix. The person taking the orders came over to check my receipt and my bag to make sure it was correct afterwards. Took way longer than normal and there was not a long line of people. read more

Wendy's burgers and fries are better. Do a taste test for your self and I'm sure you'll agree. It is very expensive as well. read more

Five Guys - You pay way too much for what you get. - Burgers Near Me - Raleigh, North Carolina

This location has ridiculous service. I have been outside waiting for curbside for 37 minutes now. I just called the store to let them know I was still here and the woman said they hadn't put the fries in yet. For such a nice retail location that they have in North Hills, I don't see how they stay in business making people wait this long. My cheeseburger finally arrived cold. read more

Always spot on for fast food.

Are you a burger fanatic? Burgers and hot dogs are served at Five Guys. This location is in the Streets of North Hills Mall and does a large amount of business so it can get busy quick. This business has many locations all over the country and it was started in Washington, D.C. The burgers are good and the fries are good too, but all prices here are way too expensive. I would give it 4 stars if it was not for the high prices. Food B Staff C Decor C Location B Health Inspection Grade 100.5 read more

What a gem! The best of best... if you are carving for a perfect burger or a hot dog visit this place... juicy clean burgers that are carefully customized by a super team of friendly staff ... love it read more

My daughter loves this place and I do too. Like the peanuts for free while you wait for your order to be cooked. Like the idea of various toppings to add to the burger. l think slightly pricey for a burger but then you do get to add alot of extras, and the fries are more than enough for 1. Like the music at times-classic rock. due to the high priced burgers we don't frequent as often as we used to. Home fries are also too greasy. My burger caramelized onions and mushrooms and then add the rest! read more

The burgers, toppings, and buns are great. The fries need to be peeled, are greasy, and cooked dark in old oil. The peanuts are stale. You are doing great on the burgers; the fries and peanuts need improvement. read more

As I walk in with my crutches since I just Hd a surgery. The whole work crew told me to just sit down and someone will come up to take my order. You guys are best!! What a great customer service. Kayson came up to me took my order and bought it to me when the order was finished!! Great customer service thank you Kayson!!! read more

If you ever been to a Five Guys and enjoyed yourself, then the food here will it disappoint. Delicious burgers made to order and a heaping serving of fries. How can you go wrong with that?!? This location is next to the movie theater so as other reviewers have stated, it can get quite busy after the movies or when the weather is nice. They have been well staffed during the times it has been busy and I didn't feel that I waited too long. But I'm more on the patient side. Street parking can be an issue but I always park at the deck below and take the escalators up. Not too bad of a walk but since you did just eat at a Five Guys...the extra steps will be much needed! read more

I don't find their burgers to be great. The prices are so not worth it. You can get just about the same burger at a cheaper price from Wendys truthfully. read more

Great Veggie "Burgers" Didn't think they would cater to us vegetarian types, but they do; in a glorious way.

I feel like I should like this more, but it's just not my taste. I don't care for the fires or the burgers. Family likes it so I tolerate meals here. read more

Amazing food at a self service atmosphere. They do one thing and they do it really well.

I give this restaurant two thumbs down just for their bathrooms. Starting with the fact there is no changing table so I had to balance my child on the small section of countertop between the two sinks, it only goes downhill from there. Once finished changing my little one, I was left with a poopy diaper and no trash can in which to dispose of it. After shoving it in one of the sanitary napkin bins, I wash my hands and discover not a paper towel dispenser, but a blow drier. And to top it all off, when I go to leave, I am forced to place my clean hand on the dirty door to pull it open so I can exit. Disgusting! read more

This has to be the worst restaurant I ever ate at. I heard good things about it, and was quite disappointed. I ordered a vegetable sandwich because the hamburgers looked like small hockey pucks on the grill. You can order whatever vegetables you wanted. It was supposed to be grilled. I ordered green pepper, onions and mushrooms. Much to my dismay, they had about 5 cut up mushrooms, two pieces of green pepper I could barely see, and raw onions on top. Yum. The decor was gross, the place didn't look clean, and I was standing in line by myself waiting to be served while two of the workers were talking to each other. read more

Been to this location a few times and never had an issue. Today my order was messed up (no big deal, it happens) and had to wait all over again for a fix. I wasn't that annoyed about the mess up as much as getting back to the office to see I was overcharged on my order. They rang up the wrong item. Every business has a bad day, but this seemed to be an excessively bad day. read more

LOVE LOVE LOVE BURGERS HERE!! If we are going to have "fast food" we are going make it count and we have never been disappointed! Its our go to when we want to have a quick meal before a movie. Always fresh and made to order, we love the fries and peanuts! read more

Good fast burger place. The food is good and comes out fast. The servers know their allergens and GF meal is possible. It is a fast food burger place. Good food fast no frills. read more

Great burgers - love the option to have them lettuce wrapped. These are simple, well prepared burgers and I am giving them 5 stars on the scale of "well executed American classic" - this is not a gourmet burger joint, but it is consistently good and produces an honest burger that has never disappointed me yet. read more

This is a great Five Guys location. Clean, fast and friendly service, and great food. Being from California, I still like In N Out more, however this place is a very close second. read more

I had a couple of bad meals at this location, and I posted a mediocre review. I was directly contacted by the owner. He refunded my money and invited me to have a free meal. I think this says a lot about his commitment to his customers. Unfortunately, I don't think 5 Guys will ever by my favorite restaurant, but I give it an A+ for customer service. read more

"This is how bacon's supposed to be; the fries, they blend so perfectly..." Ha! But seriously, Five Guys is fantastic. The burgers are juicy and smothered in gooey, yummy cheese and all the classic burger toppings one could want. The small fries are enough to share with two other people, and they are always cooked the way I like them; that is, neither undercooked nor crunchy. This is a good spot to hit up after a movie. I can't emphasize "after" enough, though, or else you may be uncomfortably full in your little movie seat! read more

Great place for burger and fries. I love the cheeseburgers, but my favorite is the grilled cheese. They have THE.BEST. in Raleigh!! Love this place! read more

I had to fight a brief addiction to these burgers!! I like to get the "little" cheesburger (which is still pretty huge, but just has one patty instead of the regular, which has two) with grilled onions and mushrooms and an extra slice of American cheese. Delish! read more

Hands down best burgers out there. I always get the regular double cheeseburger with the regular fries which is more like an extra large fry!! You can't go wrong here. Staff is very friendly. read more

I went to Five Guys today for lunch. I am a huge fan of this place and have not been since the renovation. I was so excited before lunch. I dream about these burgers - they are usually so good. My parents are from out-of-town will drive over an hour just to eat one. Ultimately, I was disappointed. My burger was not "well-done" as ordered, was missing lettuce; my mayonnaise was placed on the side (not sure why); and the burger was not hot enough to melt my cheese. This was an overall 4-5/10 burger experience. Not worth the almost $9.00 I paid just for a little cheeseburger and regular sized soda. I expect a burger to be hot and done when you have a grill in the back cooking them. Not to mention I had to wait over 10 minutes for my order so it should have been hot. I have probably been to this location over 20 times. This is my first poor experience. read more

They absolutely have THE best burgers. They make homestyle burgers, like Char Grill, only much much better. I've tried it all - Chargrill, Backyard, Fudruckers, In n Out, and all the big chains... Five Guys has them beat - big time. If you like burgers do yourself a favor and make sure you try them. Their regular burgers are double patties, the "little" burgers are regular sized single patty burgers. read more

Great burgers for a great price. The fries are great too, just have to remember to get the small size and share as the portions are huge! I do wish they would get rid of the peanuts. My son has a peanut allergy, so he can't even enter the building. We would eat here more often if the peanuts were gone. read more

If is costs $6.29 a burger and 20 minutes to make it then I'm going to expect a burger that tastes and looks like it took 20 minutes to make and assemble. Bc honestly at five guys the only thing cooked is the patty and beef patties don't take long to cook. And maybe the onions and mushrooms if they're grilled to order. Then it goes to the assembly line and then out. So... why did my order of 2 cheeseburgers- one with the grilled onions and mushrooms and one without and fries take 20 minutes? My guess is they forgot it bc orders that came In after ours had been coming out. The result was soggy burgers that were so wet you couldn't even hold it... I used to lovee five guys and haven't been in a while so I was really looking foward to it and I gotta say I won't be back. How disappointing and the burgers were so much better in my head from memories past. Soggy tear apart burgers that are expensive and take a long time? I'll pass. Oh amd soggy fries too. read more