Dear Five Guys Poway, you guys are awesome. It's 720 and my husband decided I should try Five Guys out for the first time. I came in and it's mildly busy but even then you guys are still working with a smile on your face. Service with a smile is so important. Even more than that, this location is so clean. Especially for end of the night on a Saturday for a burger joint. The guy at the counter was so kind and patient with me as I ordered for my family of 6. He was so helpful and even gave me some recommendations about order sizes. Ultimately I haven't tried the burgers yet but boy am I already impressed. Thanks for a good experience. I'm already so excited for dinner. read more

This is a fun place to go if you are in the mood for a simple meal of burger and fries. There are some other choices as well, but most visitors go for the burger combo. They are quite proud of their fries, even posting the Idaho sources of their potatoes. They also brag on the meat, which they say is not ever frozen. Good on them, as frozen to thawed equals dry to tasteless. If you want a quick bite, this might be for you. Parking is plentiful and easy. Oh, and they have free peanuts in the shell to sample while you wait for your made to order meal. read more

Come on!! How do you run out of buns at 6:30pm?? Ordered online and wasted time to drive out here and no food to pick up. Hangry!!

13.99 for a combo and for a couple extra dollars I got a patty melt. However, wrapped in aluminum, by the time it reached the table, the grilled bread had become soft from moisture. Perhaps wrapped in the normal paper wrapping it wouldn't absorb as much. "Dunno?!?!" And how about a tray instead of a bag you have to tear at the table to make a placemat of sorts. Too messy! Otherwise food was tasty and staff was attentive or I may have given 3 stars... So be it... read more

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Came into the restaurant and ordered a lil cheeseburger. Very disappointed with this establishment. They got my order wrong. I did not ask for onions and mustard, but I got it. Sad face! The restaurant also was a little dirty. Two of the tables had crumbs of food on it. I really wanted to enjoy this burger. read more

recently visited the Five Guys in Poway, and overall, it was a great experience. The cashier was incredibly friendly and took the time to explain the prices and menu, which was a nice touch. It definitely didn't feel like a typical fast-food experience. I've worked in fast food before, and this was on another level in terms of service. Now, onto the food. The burgers? Absolutely amazing. Juicy, flavorful, and well worth ordering. Honestly, I should've just gotten two because they were that good. The hot dog, though? Not worth it. Way too overpriced. I could make the same thing at home for a couple of bucks. The fries were okay; they're fresh and made from real potatoes, but let's be honest, what fries aren't? Nothing particularly special about them. The restaurant itself was decently clean. The bathrooms weren't spotless, but they weren't terrible either. Just some stuff on the floor, which is pretty standard. One thing I really appreciated was how disability-friendly the location is. They even have separate tables designed for accessibility, which is a thoughtful touch. Now, the biggest downside: the price. I paid nearly $50 for two hamburgers, one hot dog, one order of fries, and a milkshake. That's pretty crazy for fast food. While the quality is great, it's definitely on the expensive side. Would I go back? Probably. Next time, I'm skipping the hot dog and just doubling up on the burgers. Rating: (4/5) Great food and service, but a bit too pricey. read more

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Paid almost $100 in food and left a tip as well and they forgot all the bacon on our 4 bacon cheeseburgers. Not happy with the service from this location. Spending way too much to be missing ingredients when it's clearly in the name. read more

Another visit and another home run. I tend to visit during non-peak times, so admittedly they aren't very busy, so perhaps that makes a difference. But let me say without any reservations this is my personal number one favorite to get a full-on burger just the way I want it. We've lived in 3 different states now, and been to multiple locations in all of them and this location is our go-to when we come back into town. Service is always friendly and helpful, peanuts galore if you want, and rarely much of a wait given they're making your burger fresh exactly how you ordered it. Again because we go at non-busy times it helps but it is a welcome respite on a hot day, a soda list longer than your arm, and the best fries anywhere around, hands down. FYI . . . standard burgers have 2 patty's which is a patty too much for me, so for the two of us 2 'little burgers' and a 'little' fry to share and we're stuffed. We're old(er) and for some reason just can't eat like we used to . . . just a word of warning! Love, love, love this place and the team that makes it so great. OK, I know there are some less than stellar reviews, and like anywhere else I'm sure it can happen, but I've never once experienced that and based on numerous visits, this is hands down my go-to burger spot (at a reasonable price)! read more

If you don't have small cups and FORCE us to get a larger drink...not sure why we should have to pay for that. Absolutely silly.

Food was fine, but the service is so bad every time I go in. Went in almost 40 minutes before closing on a Friday night for a fast food burger- and was greeted by the employee with " do you see what time it is" multiple times. Kinda lame. It's fast food not a five star restaurant. read more

$10 for a cheeseburger which is ridiculous for a cheeseburger of this size and quality. I walked in, looked at the menu and left and staff judged me for it, cursing me as I left read more

Five Guys makes one fantastic burger. Boy am I glad I don't have a peanut allergy. I must say that everything being cooked in peanut oil tastes amazing. The restaurant was very clean and put together, and it was bustling in the back with all of the burger making. Staff was super energetic and friendly when we walked in. They made every effort to explain the latest promotions that were going on and we got a great deal. We opted to sit inside the store and the atmosphere was upbeat and welcoming. read more

First time trying five guys in a while and I forgot that their regular burgers come with two patties. If you're not huge on meat, the little burgers are recommended because those only have one patty. The fries are super good, and I think I would say they're better than most fast food places! Come for the fries! read more

Five Guys - Cheeseburger - Burgers Near Me - Poway, California

The burgers are HUGE they make in n out burgers look tiny! would recommend if you like big burgers btw amazing fries!!! Bathrooms are clean and service is amazing read more

Went to Five Guys with a couple of friends last Friday. Paid $24.95 for a burger & shake. I didn't want french fries, but the guy at the counter said it would cost me more if I didn't get them(!). The burger was greasy and squished, the fries were disguesting (I didn't each them) and the shake was okay, but very small. Overall a complete rip-off! Will never go back... I could have gotten a better burger at Carl's for $6... read more

$18.89 for the worst burger of all time. It says 13.99 on the menu and then they charge you an extra 2.80 for cheese. Huge bummer.

Tried the new patty melt. Meh it's still a bun ! Dined in and the tables looked liked they hadn't been cleaned for days ! Very expensive for what you get ! read more

I was a craving a burger and went straight to Five Guys in Poway. It was shortly after they opened, around 11:30am on a Saturday. Firstly, the lady (Syntonia?) at the register was SO genuinely friendly and sweet. I watched her interact w multiple customers and she was very welcoming. Managers, you must keep her on! When my food came out, it was the tasty burger that I expected and the fries were very hot and fresh. I love that the fries are skin-on and the Small size is really a Large anywhere else--they are always generous w the fries. All in all hit the spot! Yes it seems kind of expensive compared to fast food burgers, but even those aren't cheap anymore, so for a bit more, I get better quality, all the peanuts i can eat, and a pile of fresh fries so that's ok! read more

The place was welcoming, and I like the part where people can draw on a Post-it note and post it on the five guys board in the restaurant. But the food was just all right like the fries were the best out of my burger and shake I would say the shake was pretty chocolatey and nice. The fries were salty and a little sick and it was pretty good as well, but the burger I would have to say it was better than the In-N-Out Burger, but not as good as Burger King or McDonald's. The noise in the place was bearable, but I would have to say it was louder than subway and a McDonald's what quieter than a packed bar. When they were making food for pick up orders, and there was like barely anyone in the place besides me and two other tables, and it was just hard to hear the person I was talking to right across from me and we weren't in the front row of the cashier food making area. read more

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I don't eat meat, but I love their grilled cheese option with my go to fixings of grilled onions, grilled mushrooms, bell peppers, jalapeño's, and Mayo. Also the fries are so tasty and love how they serve you such a generous amount. read more

Fantastic burgers. The service was great when the lady manager was there. Great music too.

I sincerly appreciate this good staff workers from Five Guys located in Poway namely Anthony, Angelina and Mikhaela for letting me stay a little bit inside the store late till there closing time to keep me safe while waiting for my broken car to get towed. Plus they let me charged my phone while in the store. May God bless all of you guys for having this helpful hearts. Kudos to this Staff! Theyre not only a hardworkers but also with a good heart.I prayed God for some help from His Angels and I guess I met them in person in human form. read more

Can't go wrong with Five Guys. Burgers are always fresh and phenomenal. Always get a cheeseburger with a warm bag of cajun fries. Yum! P.S. People leaving poor reviews due to updated COVID hour changes are saying more about themselves than the actual food. read more

I went to this Five Guys location and i didn't like it. If you like a $15 burger with big chunks of gristle in the patty then this place is for you. I didn't like it and it gross me out. I no longer will go here. If i want a good burger I'm going to go to IN N OUT where they have cheaper burgers and without the gristle. read more

The food is usually on point since you can customize the food to your liking. The service is a bit on the slower side so it's better to order ahead. If you buy fries ahead tell them to make it before you get there, as the fry takes a moment to make. The ambience is ok, its clean inside, just sometime if you eat outside the trash cans get filled and they don't take the garbage out sometimes, So, I just take it to go. read more

We do enjoy the burgers and fries here, but ANOTHER price increase, with a cheeseburger and fries creeping up to $25, we can't do it. Walked out and went to a local restaurant vs a fast food place. Prices are getting out of control.... read more

This Five guys restaurant only offers outdoor seating in the patio. However there are many outdoor tables with coverings or umbrellas nearby. There is no soda dispenser available due to COVID protocols so you will need to order a bottled soda from over the counter. During this pandemic, the quality of their burgers is still exceptionally delicious. We ordered their standard size cheeseburger, which ends up being a double cheeseburger with all the fixings. It's a very good size! They even offer up special items like sautéed onions and mushrooms as free optional toppings. The bun was moist and flavorful with the meaty patties. I loved my burger and it was very satisfying. Counter Service was very attentive, helpful and friendly. We loved our visit to this premium burger shop. read more

I will admit the food is good, but considering It's such a small burger for the price. It seems a little steep , especially for a big family going out to lunch. Staff is friendly and understanding. It was really clean too. So no complaints about the store itself. Just wish the prices were better. read more

Fantastic every time. Comes out so hot you have to wait to eat it. Excellent service. read more

Five Guys - Menu - Burgers Near Me - Poway, California

Located in the Michael's shopping center. There has been this long debate about which burger joint serves the best burger & Five Guys is always in the running. But why?! It is okay if anything... I will say this, they do hold the bar for one of the best shakes I have ever had: Peanut Butter Banana for the win! They serve dogs, burgers, sandwiches, fries, milkshakes, & have complimentary peanuts. Pretty expensive considering it is a fast food joint. Little Cheeseburger: Their burgers can be pretty beasty depending what complimentary items you put in it. We did not add much & already our buns were soggy & breaking apart. The patty was not flavorful. Cajun Fries: They are generous with their fries & the seasoning is delicious. read more

Love eating here! The food is always great, i love high quality burgers, the prices can be outrageous but its all quite worth it for the great service and food. Haven't been able to try the milkshakes since the machine has been broken for a while but overall this place is a solid 4! read more

Food is great, nice staff, very clean, can get crowded during lunch but service is still fast. I have to bring up Syntonia the cashier, she has a bright smile and sincere disposition and when she speaks it's very intuitive and kind and you almost forget you are there for food until she reminds you with a laugh. I stop by at least once a week now hoping to see her and of course eat lunch. read more

I recently had the displeasure of meeting the "District Manager" of this location at this location. He creates a staggering atmosphere within the crew. They're usually upbeat and fun. This man obviously is a moral vampire. He spoke with me and a friend briefly. He is also fake. Fake smile and attentiveness. The food is still good. New General Manager from what the team says. Not the same place. Not the Poway Five Guys I used to love. Now they're just an over priced burger joint. Theyre off the menu for now. BRING BACK THE OLD BALD GM!!! read more

Five Guys - Patty melt burger.... Bit secret. Manager was eating this! - Burgers Near Me - Poway, California

Normally like this place. But we went tonight and it was not good. The customer service was awesome. But the food was a total let down. The fries had no seasoning and the burger was greasy with zero flavor. Total bummer read more

Love that even on a diet restriction they are very accommodating which makes this a primal spot for me and my husband! Location is very easy to find with ample parking. Outdoor and indoor seating with plenty of room for larger groups. Don't forget your complimentary peanuts either! read more

Five Guys - Lettuce wrap little bacon cheeseburger - Burgers Near Me - Poway, California

Service has went down. They messed up my order and the guy's order before me. He had to walk back to get a new burger. Girl had to take my order twice because she was hearing wrong. How does "grilled cheese burger" sound like little cheese burger. When they brought it out, it wasn't even a grilled cheese burger. You pay that much for a burger and get crappy service. read more

BLT's are on of my favorite sandwiches, so I just had to have one when on saw it on Five Guy's menu. I ordered it with no sauce and grabbed a side of their unlimited peanuts. The BLT came served on one of their sesame hamburger buns which I like, because they are usually soft and moist, as this one was. They put plenty of crunchy bacon into the sandwich, but for some reason they broke up the bacon strips into pieces, which tended to fall out of the sandwich as I ate it. In hindsight, I would of definitely preferred to have the whole strips in the BLT, as traditionally done. On a good note, they do put plenty of bacon into the BLT! The lettuce and tomatoes were all crisp and fresh. I added pickles and fresh cut onions to the mix, which fitted quite nicely. The peanuts were good and ate about a handful. Service at the counter was a little rushed but friendly. read more

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We visited this poorly managed establishment on Saturday, 6/13/2020 around noon. There needs to be a re-evaluation if their process, and the Caucasian female supervisor/black hat (who is of more voluptuous stature). Let me except explain. We ordered 2 burgers, 2 fries, and two sodas. The burgers were supposed to be with mustard. The cashier didn't read the order back. I should've made her, and maybe I wouldn't be writing this review. On our receipt, the only thing wrong was 1 soda, which I hadn't noticed. As my order # kept being passed (5 times to be exact, at the end), I started to get irritated. It took around 20 minutes for them to make 2 bacon cheese burgers and 2 fries. While I was waiting, the black hat supervisor was training an employee. However, as numbers higher than mine were being called, I noticed two burgers that the trainee had started to reach for mustard, to which the supervisor questioned and said 'mustard' was a mistake. In the response to the trainee's question of should we ask, the black hat supervisor stated how no one orders mustard, they are always mayonnaise. Further commenting, I'll explain later. I actually thought that maybe it was someone else's, even tho I knew better from the icy chill and terrified looks of the crew. When my order was finally called (by a male worker), it was with only one soda. When I questioned, stating it was supposed to be two. The female standing by the area if the completed orders said it was only one, and told the make employee to walk away and not engage. So he scurried away and heir his back to me. I made a comment that it was supposed to be a double order, and the cashier needs to listen better. I then perked in the bag, and asked for ketchup, only to be told they had none - even tho I had seen them being given out. When I got to our hot, dirty outdoor table, my husband asked where was the other drink, and other fries? I asked him to repeat. When he did, I then proceeded to up my burger that gas so much mayonnaise on it... and it was cold. I became so angry, because prior to my order, I had not been rude, had waited patiently (inside and near the pick up area), but was treated extremely rude when I got my order. I didn't even complain when I was asked if I was waiting on an order. When I said my number, there was an 'oh, here it is.' Yes. I threw it back at them, said it was supposed to be mustard and to throw it it the trash. The back hat said, great that she would. I sent my husband back to get our money. When my husband asked for a refund, as the order was wrong, and missing an order of fries. The black hat supervisor gave him attitude, saying she didn't understand why putting mayonnaise on it was a big deal, that it wasn't. She also tried to say we didn't ask for mustard, for two fries, until she saw the receipt. Then she gave more attitude, saying she wouldn't refund the soda as we took it. My husband pointed to it on their counter - unopened. Yes. We received a refund - still pending. However, this has been one of the worst establishments I've ever visited. I've been a Five Guys patron for decades (and visited from East Coast to West Coast). This supervisor needs re-training, because she is lazy and has poor customer service and poor management skills. She should not be training anyone any. The crew, again, looked terrified. There was no friendly vibes. It was quiet and uncomfortable. A complete opposite of other comp establishments. And, there were others complaining. AND YES, putting mayonnaise on a burger that's supposed to have mustard is BIG deal when you DESPISE MAYONNAISE! You can't scrape that taste off, and it would have to be remade. She definitely wouldn't have, because she wouldn't even admit it was her fault. I know, she knows, and so does the crew. Such a sad situation, a poor hire, and she shouldn't be wearing a black hat. read more

Shauna is my hero! She deserves a raise.... seriously! Do NOT order through Doordash! Door-dash dropped the ball on my order and to make a long story short, that dasher stole my my delivery and probably ate in her car. I placed the order to have it delivered by 1pm. It's my nephew's 16th birthday today and since we can't celebrate it during this pandemic, I wanted to surprise him with his fav burger joint. Over an hour later, he never gets it even though Doordash sent me notifications that it was delivered. Do not order through Doordash... their system sucks and so does their customer service... enough about Doordash... let's talk about Shauna. She saved the day! I called the restaurant directly, which Shauna answered the phone and assisted me with ease. I can't thank her enough for solving my issue. I was able to place an order and have it delivered properly. She saved the day! Thanks girl! Best customer service I've ever experienced and I really appreciate her prompt action and friendly approach! I'm sending everyone to this Poway location! They really went the extra mile to make this a special day for him. I love it! read more

Five Guys - Five Guys made this extra special! - Burgers Near Me - Poway, California

Not open until 3:00 p.m.? Seriously?! Lazy spoiled teens in wealthy Poway don't want to work?!