Decided to give five guys another try recently, and it was pretty good. The key this time is I ordered in advance. That way when I got there, it was ready to go and I didn't have to wait. The burger was very decent and it had all the toppings that I ordered for it. I love this location located within the fountains. It's really convenient and easy to get to as well. I definitely wanna come back and we'll visit again soon because the burger was tasty and fresh. read more

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Diamond was not very welcoming the staff was messing up orders. This place needs some serious help. I asked for Cajun fries they gave me regular fries. I would not recommend for anyone to go here... read more

I love how convenient this location is for me. Each time I have gone to visit, even if it's busy I usually get my order finished and ready within 5 minutes. My typical order is a little hamburger with lettuce, tomatoes, ketchup and green peppers. Its honestly more than enough for me but will definitely try their regular burgers which comes with 2 patries instead of one. Typically I'll get a side order of their fries which are greasy but absolute perfection. This location is spacious and clean and the staff is great too. Love coming here! read more

Five Guys - Burgers Near Me - Plantation, Florida

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Dined late on a Friday evening. Ordered 1 hot dog, 1 cheeseburger and a fry to share for dine in. Chomped on some peanuts while we waited and the cashier was extremely kind to give us large cups that we did not order. Waited and waited to have seemed to be for a while until I had to check the status of our order which was sitting in a bag. We were very hungry so did not make a fuss but our fries were a bit cold and soggy. Had to deduct a star because they did not call our name or order # once our food was ready and it was sitting getting cold. read more

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A pretty decent burger joint in the plantation area. This Five Guys is basically the same as every other one with the layout when it comes to seeing the peanuts in the bags as well as the open kitchen where the workers are cooking up a storm the burgers and fries that are perfectly cooked everytime. I usually end up getting the little cheeseburger because it is the perfect amount of food and even for a little cheeseburger it is a little pricey, no pun intended. I do love how you can get as many toppings as you want and I usually load it up. With this last little cheeseburger I got, I got grilled mushrooms grilled onions pickles and lettuce on it and everything was cooked to perfection. The cheese was melted wonderfully and had an amazing pull when I bit into it. The onions and mushrooms were also grilled to the perfect consistency and the flavors were amazing! The fries are always amazing and I ordered a small fry and even with a small fry the entire bag basically was overflowing with it. My only concern when it comes to the fries are they are a little too greasy. But they put the perfect amount of salt on it and it is so hard not to inhale them because of how the flavor of the fries are and how fresh they always seem to be! The staff is always super friendly when I'm here and the food is always fresh and cooked fast. Even when the place is jam-packed I have never waited more than 10 minutes to get my food and me out the door! My main concerns that make this not a five star review or the overly greasy fries and the prices of the food here are a little bit on the higher end but aside from that everything is always exceptional when I am here because the place is always spotless and ridiculously clean! read more

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The vibe in here was amazing! Food was amazing, playlist was on point! Service was great as well!

Ordered Uber eats, this is the portion of the "little fries" My order came pretty quickly and was properly packed and wasn't messy by the time it got here. If you order takeout from here, I suggest warming it in your oven at 200 for 10 minutes read more

Five Guys - Burgers Near Me - Plantation, Florida

I came in for a pick up and stood in front of a staff of about 7 or more who were having side talks and ignored me standing there. This doesn't include the cashier making it 8. The cashier was helping someone in line but as soon as she was done she also proceeded in conversations with them as if I wasn't standing there waiting for service. No one assisted me for a good 10 mins or so. I moved over to the order line. After the sup/lead came out another cashier came and hesitantly offered to help asking me to go back to the pick up area after I told her I was there for a pick up. Afterwards, I had to wait for the order that was supposed to already be prepared to be started. Then, I had to show multiple staff members my order before they provided me with an item they missed with my order. Customer service was terrible and the staff was not friendly or helpful. They lacked professionalism and were heavily engaged in personal chit chat until the sup/lead came out. Don't order pickup from this location. If you do, expect to wait longer and to be prioritized after walk in customers. For the sheer lack of attention and professionalism from the staff I wouldn't even recommend walk in to be honest. It was unreal how they would look right at me, not greet me or acknowledge me, and then continue in their personal conversations. read more

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Good burger once the order was corrected. Ordered everything on my burger but somehow in the process it was mistakenly made with nothing.

Was craving the Five Guys fries as they are typically awesome! But today not at all! Worst thing ever today! I came in around 2:30 and ordered a regular fry. Speed of staff was great, greeted immediately, was not left to flounder. They filled the order very quick. I grabbed my fries and left because I was running to a night class. While driving I of course opened the fries and began to eat. Lo and behold wahh wahh wahh sad trombone sound they were cold and on the greasy side! They were sitting around- no one cared to discard the fries that were sitting around and make a fresh batch. Or at least drop them to reheat! Cold, limp, slightly mealy. Worst experience ever with this location. Will I try again? Probably but after a bit of time. The cold fries ruined my experience because it was something I was craving and turned out bad. read more

Been to this place once before and kept on wondering why it too me years to go back. Walked in, looked at the menu and remembered why....the prices! Burger and fries were delicious. However it will be a while before they see me again. read more

I don't see why people are in love with Five Guys. The burger is definitely high-quality but grease literally dripped out my burger as I bit into it. The fries were also a grease bomb for me. The inside was clean, spacious, with the walls being decorated with Five Guys headlines and photos. Would I get it again? Yes, but it wouldn't be my first choice. Culver's or Burgerfi is better in my opinion. I feel it's a bit too pricy for what you get, but I'll have to try their shakes. read more

Five Guys - Cheeseburger - Burgers Near Me - Plantation, Florida

My kids like this place and thus, we seem to end up here every now and then. I only eat the fries and they are so-so. I think the time it takes to get your food really varies on the location. Some are fairly quick and others are on the slow side. This location is on the slow side. But the burgers are cooked to order so I don't mind waiting. In addition, they have the free peanuts to munch on while you wait. I think the prices are a bit high for what you get. But my kids don't seem to complain and they mostly finish what they order. They don't seem to like the fries which is why we order the little size. The employees are generally nice and accommodating. Is it my favorite burger joint? No. Will we continue to come back? In all likelihood, yes. read more

I am a die hard burger lover. Five Guys will always be in one of my favorite top 5 fast food burger chains. It's actually tied number one with Burger Fi (ugh so hard to choose) but, let me get back focused here. This post is intended strictly for Five Guys. The customer service at this location is superb. It actually has been since I moved here four years ago. I typically like to pick up my food or dine in because I like my meals very fresh/hot. At this location the employees do not mind when I ask for my burger extra well done. Some places will say "Our burgers already come well done!". Well hello, did you not hear me mention "EXTRA" ?!? I'm a girl who knows exactly what I want. So happy I never get the crazy side eye here or have to hear that dreaded statement like I'm a mad women . I mean how hard is it to let the burger sit for an extra few minutes? I love everyone here for paying attention to that special detail. I hope that never changes. Another thing to love about Five Guys is the unlimited fresh toppings you get. Everything here is made to order. The fries are seasoned well. I actually like their fries better than Burger Fi, less bland. Your order takes less than 10 mins to whip up unless there is a crowd of course. Lately, there hasn't been. Overall, this place is just an extremely satisfying choice if you love a traditional delicious juicy burger! read more

Five Guys - Menu - Burgers Near Me - Plantation, Florida

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I love Five Guys! I discovered them in NY and found one very Close to my new place in Florida. Never disappoints. Fresh burgers made your way, generous portions of fries and peanuts to mosh while you wait! Nothing is better than that. read more

Best customer service, along best burgers and fries food is always good, never issue or problems

I think that respect for the customer is the best thing about any establishment, working all day may make you tired but if you are in customer service you should always try to show a good attitude, I do not recommend the service of this restaurant at all!! The food is simply something normal and the same in the restaurant chain. read more

It's funny, out of all places, Five Guys makes my favorite grilled cheese sandwich. You'll never see me order a burger, but a grilled cheese from here, can we make it two? When the rare craving for a greasy, artery-clogging cheesy delight kicks in, I'll be having one (or two) of these, plus a small order of their AMAZING cajun fries. The customer service at this location was excellent. While the employees are all young, they seem pretty friendly, are quite efficient. The cooks never skimp out on the added toppings or with the amount of fries they provide. The employees are quite attentive while preparing food and I have seen them confirm tickets before handing them off to prevent someone from walking away with the wrong order! read more

Five Guys - Grilled Cheese Sandwich and Regular Fries - Burgers Near Me - Plantation, Florida

very expensive my cheeseburger was DRY they had this Rap music blasting couldn't eat in peace. dry burger and paying $10.00 for it is insane. never going back there. read more

Generally, I love Five Guys. Their burgers are juicy and delicious, and the fries are crispy and yummy. However this location has gone completely downhill. Customer service is nonexistent. I placed my order via the app and arrived well after the order was marked completed on the app. First, it took forever to get anyone's attention. There was no one at the register and the people who were behind the counter seemed to be completely lost in their thoughts. I was given the wrong order then had to ask no less than five times for my little cheeseburger, which is what I actually ordered. When I did get my cheeseburger, it was completely off. The beef patty tasted like bleach- I kid you not. I ate a few bites off it because I was really hungry and thought maybe I was imagining it. By the fourth bite, I had to spit it out. I definitely was not imagining it. I just ate my fries and hoped for the best that I don't end up getting sick from whatever was wrong with this cheeseburger. This just happened so I don't know the verdict yet. I'm giving it two stars instead of one because the dining room seems reasonably clean. I do see employees cleaning up. However one of the employees who keeps shuffling the trash cans around is also behind the counter handing off orders, and I'm just hoping he changes his gloves in between the two tasks. I haven't seen him do one thing or the other, I just hope he does. I most likely won't be returning to this location, sadly, and cannot recommend it. read more

Still is very dirty and unprofessional. Employees are mor interested in fun and games amongst themselves, then quality or cleanliness. I'd say don't eat here because they don't care if you do if you don't. read more

Music so loud that you can hardly hear them call your number. Can't even talk to the person across the table without talking loudly.

I might be extra biased right now, because my first visit to this location was my first solid meal in a month and a day after my surgery being able to actually eat something enjoyable. Going from a soft food only diet to a massive cheeseburger would make any carnivore salivate. It was the best meal I have been able to eat in a long time! The location at Plantation is a lot bigger than I thought it would be inside, and it was busy too with pretty much every table full. The service was fast. If you have never ate here, a little burger of any kind means it is one patty and the regular is two. If you are a light eater, I recommend going with the little option. There are many different topping options for your burgers, but I wish they had banana peppers. The soft drinks come from a refillable fountain machine off to the left side. Our order came out pretty fast. We all opted for different kinds of burgers and got a large fry to share. The large fries were a bit mushy, and the amount overall was too much for us to finish with how big our burgers were. The food taste delicious, and my only complaint was that the music was really loud. read more

The customer service and the place was amazing. My concerns were the food and the pricing. The food was not as delicious as I thought it'd be. I personally would not go back but would recommend going at least once. read more

Five Guys - Bacon Burger - Burgers Near Me - Plantation, Florida

Was up in the Ft. Lauderdale area and late for a meeting, so when I saw Five Guys here, I was happy to know that I could find decent food, and not boggled down on wait time. Ordered their Double Cheese with lettuce, tomato, grilled onions, grilled mushrooms and mayo. While waiting, I enjoyed their bottomless peanuts which is always a nice touch. When I received my burger, they somehow left out my grilled onions and mushrooms; I had already taken a few bites and noticed so I brought it up front and the staff was super apologetic and made a new one for me. 5 minutes later it was done and perfect! They let me keep the first one but I couldn't eat it and I had a meeting to go to, so unfortunately I had to dump it...uggg...now I'm hungry again and could have used a nice Five Guys snack!! read more

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Ordered online, called, checked in and they STILL FORGOT ME. Already paid but never again. This store is worse than Steak n Shake in Alabama, in January. Really sucks too. Not a hard order; little cheese burger on lettuce, small fry. That's it, nothing complex. Nope, they sucked before Covid and they still suck. At least they're consistent. *** UPDATE*** that was a horrible burger! The burger was so over cooked that it was as hard as beef jerky, had no flavor and the bacon was cooked to just ash/cinders. I mean honestly, where's the pride in what you do? The mushrooms were slimy - not grilled, just gross. I asked for grilled mushrooms, onions and green peppers but two were MIA. Mustard, ketchup, pickles and tomato made it. That was so nasty that I threw it away. It made McDonald's look gourmet and I haven't ate there in 20 years. In all my years in food service and as a cook/chef I would've been ashamed to service a charcoal briquette as a burger topped with ashes and regret. Shameful!!! Expensive lesson - NEVER EVER EVER AGAIN HERE. read more

This was my first time actually visiting this location because my hubs usually picks up the food. I had a crazy craving for their burger and fries this afternoon. I have coffee with hubs sometimes and since I was meeting him this particular day, I asked him if he wanted to share. I ordered in advance via their website. I was not far from the store so I took my time getting there since the wait time is always 8 minutes. I find parking and enter the store. An employee offers her assistance and I provide her with my name for a online ordEr. I am not sure if she could not understand me or the system was messed up but it took her a minute to find my order. Of course it was not ready. I grabbed napkins, ketchup, and malt vinegar hoping that would kill time. Nope, still waiting. So I eat some peanuts. I found it strange because it was not busy at all. It finally came out and she remembered I asked for mayo on the side. She was very friendly as well. I drove about 10 minutes from there to hubby's job and everything was still piping hot. The burger was delicious that I almost didn't give hubby any lol. The fries were perfect as well. I definitely like this location and could definitely eat here a lot more if I had the funds! read more

My first time ever eating here and this place will have a lasting impact as long as I live. The ambiance is so amazing. From the cashier all the way to prep personnel down to the manager. I'll definitely recommend this location to and everyone in my life and family. Thank you ladies and guys at the Plantation, FL location. Keep up the great work and be yourselves.... I'll be back again! Ray Ray read more

Ordered for Take Out I'm not a lover of burgers but I've heard great things about this place so I decided to try it out... I'm actually disappointed, the meat had no flavor , overly priced burgers I'd would've rather spend less money at McDonalds for the same type of burger. read more

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Everyone has been to Five Guys and the burgers and fries are very consistent. Today, we stopped in a rush and the staff was so happy. Sounds silly, but from the young lady cleaning the tables to the staff behind the counter they all seemed to be enjoying their time working. It's funny because many fast causal restaurants make their staff yell welcome or hello and it reminds me of when my kids so "okay Mom" when I remind them of a chore that needs to be done. But this staff of workers said hello on their own and we felt welcome. So sometimes a review is all about the happiness of the staff. A happy team makes a happy experience for the customers. read more

Five Guys - The reviews on the wall are getting old, so many some new ones should be hung! - Burgers Near Me - Plantation, Florida

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The customer service was great and very friendly and nice I love five guys because the burger is good like the fries

Very good service today, very fast and friendly. Marcus was very personable and offered great hospitality. Food is usually good and service just ok, but today was an exceptional experience. read more

Staff is horrible!. 8 people working there tonight and service is slow and the woman who helped me was rude.

The general manager Wayne was so nice and helpful wonderful food and customer service

I don't eat too much meat, but when I crave a burger, I go to Five Guys. The toppings (other than cheese) are free. The fries are the best and they usually overflow the container. The people who work there seem to enjoy their jobs. Shout out to the Plantation location! Yum! read more

Love me some Five guys! Are they one of the best burgers I've tried, no, but in their league, yea they are pretty amazing. Got a little cheeseburger. Ordered with grilled onions and mushrooms. Mushrooms weren't grilled, but they were still Ok on my burger. Cheese wasn't oozing like it normally has been either. (Reason for the 3 sorry guys, you've got to be on point) Patty was delicious. It's so nice to have that real, juicy meat flavor! Now when I say juicy I mean borderline greasy, but not overpowering where you can't taste the beef. The fries!!! OMG! Fresh cooked to order. Salty and delicious, not one burned fry in the bunch! I can appreciate perfection in this manner! Of course I ordered a small knowing they fill your bag with a little extra somethin' somethin' mmm hmmm yum yum! Service was quick. Made it out of there in about 45 mins with time to spare during my lunch hour. Still I say if you like Five Guys, you should go down to South Beach and try Cheeseburger Baby, just sayin' ohh my bad this review is for Five Guys....sorry lol (try cheeseburger baby though) Enjoy! read more

Five Guys - Yummy but my mushrooms weren't grilled :'( - Burgers Near Me - Plantation, Florida

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Understaffed Terrible service and stank attitude. Piece of shit location they were arguing the whole time. One poor girl got pushed to the floor by a dude worker. In front of all the customers. Think she went to the back to cry. Very unprofessional establishment. 30 - 40 minutes to get 2 little cheeseburger with fries. read more

First time trying Five Guys! I've never been a huge burger person, but since I've been doing keto my options of places to eat have been limited. I wanted a quick bite to eat and knew that Five Guys had bunless burger options, so I decided to stop in. The place was pretty empty.. only a few other tables. I ordered a bacon cheese burger on a lettuce "bun" and added grilled onions, grilled mushrooms, and jalapeños. The fact that they don't charge you per topping is a plus. They accidentally called the wrong number and gave our order to someone else, but they were quick to make us a new order and offered us free soft drinks to make it up. The burger was really great. I wish I could've had some fries too, but I'll have to stop by again when I'm not on keto! read more

As a first time customer at Five Guys, Horrible customer service. I wanted to try a burger and see what's the hype about but I decided to take my money elsewhere and I don't regret it. Open at 11:00 AM means everything should be up and running at 11:00 AM once the door is opened. A customer shouldn't have to wait minutes after 11:00 AM just to be served. I didn't bother staying because I saw batches of fried bacon just sitting up front. Once the lady was aware then she decided to bring them towards the back. I'll probably visit a Five Guys in another city and location but this one right here ? Never in my life will I ever. Customer service SUCKS. If I'm going to pay $10.00+ for a burger and fries then the service better be top notch. read more

Koby met us at the front counter with a sweet smile. He was very patient while taking our order. Seams that the manager runs a tight ship as everyone was busy the whole time we were there. And one young lady dedicated to cleaning the tables which is so important for the customer. Very nice encounter with the staff here. read more